Xiaomi India Complaints & Reviews

I purchased xiaomi11 lite in july21, and within 3 months I faced problem with power button and finger print sensor . I submitted my phone at service center on 23 November21, without the part availability they submitted my phone and they asked for 1 week time, now 1 week is over . Service center said me that part will not be available for next 1 month . I called customer care they are making me fool saying that backend team is saying you have to wait . Being a working professional how it is possible to submit them phone for one month or so . If part is not available then its not customer fault, company should give me other substitute, either they should give me the refund.

No reponse from the mi team. They are wasting our time. Supplying defective products and telling that they only provide repair, for a newly purchased product.
Serial number for the product Mi Tv 4x 50 inch. 22154/[protected]
Many times complainted, after the confirmation from their field visit done by the technician,
They are not willing to replace the product.
They are not responding or contacting us.
Last complaint no.
#M2917399
Muhammed Aquib Khilani
Contact No: [protected]

My mobile Redmi Note 10 Pro Max screen not shown anything only green and Black dots shows when I contact to customer care they tell this is cover under warranty and advised to go service center.I went service center engineer tell me the screen is broken so this physical damage ant not cover under the warranty. My mobile screen is not broken physically it is internal damage I tell the service engineer. You pay for this service. I once again contact customer care he tell me he resolve my query. After some time I get call from Redmi customer care and they tell me I have to pay for service this problem is not covered under warranty. Xiaomi service center make people fool name of physical damage. My question how they determine physical damage, no scratch dent in phone.

Greetings

I purchased a 43" Mi TV (Mi TV 4A PRO 108 cm (43 Inches) Full HD Android LED TV) through amazon on Nov 13, 2020 (Order Number:[protected], Invoice Number: IN-SCJB-94482) and in less than a year its display is gone. I registered the complaint on MI portal on November 12, 2021 (Token No: M2863624) and MI technician came to my home and checked it on Nov 15, 2021 and informed us that panel is gone and needed to be replaced and will be done in 10 days time. It's been 14 days since I registered my complaint and still, the issue is not resolved and the technicians/call centre members from MI at your Trivandrum office are behaving in a very rude way. There are certain rights the constitution of India provides to the citizens of this country and I hope you are aware of this at least on today Nov 26, National constitution day for India

If my replacement is getting further delayed, I will move to the consumer court and will proceed legally through my attorney

Regards
Suraj

I have submitted a complaint for tv repair on 22 Nov but no response from mi till 25 Nov afternoon. Very very poor service

Hi,

I have purchased an MI horizon i7 laptop from the MI store, Phoenix Market City, Chennai on 3rd July. I bought it through the EMI cashback offer using my credit card. It is a 7.74% cashback offer. As mentioned in the receipt, the cashback will be processed and credited within 90 days by the Merchant/Manufacturer which means the cashback amount should be credited in October month itself. But the cashback amount has not yet been received by me.

Regarding this issue, I have raised a complaint in MI India. But they said they can't help with store purchases. They said, the MI stores are offline, it is not their control. So they cannot do anything about this cashback issue. So I reached the store representative through phone and even I visited twice the same MI Store twice, Phoenix Market City, Chennai. But no resolution yet.

1. I called the MI store executive, no response yet.
2. I emailed them and even shared my credit card statements as requested by the real, DiliGanesh, but no responses yet
3. I reached through WhatsApp, no responses yet.

MI India is not the owner of the MI stores in India. Xiaomi, Phoenix Market City, Chennai is owned by someone else. MI India is helpless for this issue. Then why are they selling MI products in the name of "MI Store"?

I want my cashback amount of INR 4914.75. It isn7.74% of the total product cost.

Please help me to get my cashback amount as I mentioned above.

Thanks,
Karthikeyan

I have given my device to mi service centre and they promised me to return it back within 7 days it's been more than 15 days they haven't returned my device. Everytime they say the same reason parts not available every time . Due to this I am not able to do my office work and get delay and delay. It's been more than 15 days and they are giving me same reason even though they promised to return it in 7 days .please help me to get my device fast.
Because i have to travel this sunday.

Dear Xiaomi,

I have purchased “Mi 4X 108 cm (43 inches) Ultra HD (4K) LED Smart Android TV” from Flipkart whose order id is “OD[protected]” and the Order date: is Sun, 6th Jun 2021. Invoice Id is # FAE4N[protected], TV IMEI/Serial number is [IMEI/Serial No: 21694/[protected]], TVs FSN: TVSFJRFFEWHS7RQG,

HSN/SAC: 85287217, Flipkart Seller Name: LUMINARY LIFESTYLE PRIVATE LIMITED.

After...

I have purchased redmi 9 power mobile in amazon on 09/02/21 upto july-21 device worked good and no issue anything but in the month of aug-21 the handset had a problem in sensor proximity problem. while call or receive the calls screen will go off. press the power button or do anything not open/on the screen. so i visit the mi service center explain everything and they told me will change the board, because sensor will not coming separate so have to change mother board. i agreed because sometime it will happen in electric device it is first time so agreed to repair and taken back in good working condition. after few days same problem repeated in the device. again visited the service center. they told me same again. i am not agreed but finely they convinced to finel repair. second time repair done. but after repair one day also not working properly. now not required this handset . kindly replace the new handset or refund the money. otherwise keep the handset with your brand only . i am fed off this.in this regard already register complaint in customer service. pls do the needful.

It has been only one year and my tv panel became defective the technician who came was rude and arrogant and told defective panel and he will replace for free and went after that no support called multiple times to mi customer care and asked for a reschedule visit no proper response tv

Tv display 3/4th colors inverted,
1/4th display showing fine.
Contacted the nearby care they said display to be replaced but with one-month warrenty only.. plz suggest best

I am hearing about poco X3 pro getting hard bricked, i own a poco X3 pro and i am scared that it might happen to me also, and what is the reason for it getting hard bricked.

Display issue in TV

I have poco M2 pro and I didn't show miui version 12.5.2.0
And my all friends show this update in poco m2 pro but I didn't show this update in mobile
Please i would like to say that please solve my query

One month phone getting resound when I speak to other person. I went 5 time for but it not resolving

Complaint No: WOIN[protected]
Complaint has been open since 24th October
Customer helpline and email always say they will get back in 24 hours

My TV stopped working on October 18th 2021 and I've made a complaint to the customer care since it was on warranty period. After making multiple calls and complaints, a technician contacted me on Oct 29th and I've shared my TV details and all other details and he said he have order the spare parts and requested me to wait for a few days. After not getting any response I've contacted the customer care again and they promised me that everything...

My new mi horizon 40inch led tv 11days old, starting a problem on 11th day it's 8nov, tv not turn on, i complaint through customer care they put appointment for technician, they told within 24hrs technician will come and solve ur problem but no one didn't come then after 24hrs again i complaint they told with in 4hrs resolve ur problem but till now (12th nov) no one didn't come for repair, i am very disappointed for this purchase, totally waste of my money

Within the warrenty mobile sensor proximity not working. Two time repaired and replaced the board also. But problem not yet resolved. Same problem continued. Spoken with customer care and service center also. Issue not yet cleared.
Kindly help on it.
Regards
Jagadish
[protected]

I ordered a tv from Mistore app and the expected delivery date was 1st of Nov 2021 but today is 10th of Nov 2021 and have not received my order.
While talking to the costumer care executive he assured me that I will be getting it on 9th of Nov 2021 but nothing happened. I call again to costumer care and they told me that the information related to delivery is provided by the backhand team and he told me that earlier information which executive provided you is process... Which means misguiding your costumer is a process for MI. I haven't received any mail text or call from the delivery partner.
I have paid already and I don't know whether I will be getting my order or not.
Please help.