Xiaomi India Complaints & Reviews

I have ordered mi note 8 pro smartphone from mi app... I have made full payment of it ₹ 16000... It is not delivered to me... And even the delivery boy have not even contacted me... They are telling its delivered
My order number is [protected]
My contact number: [protected]
Delivering company name: delhivery
Tracking number:
[protected]
This is a fraud... Please look after it

I was excited about my new phone as i was buy it after 3 years mi a3 i bought a month back. But the finger print sensor doesn't recognize my fingerprint and is really slow and the camera clicks very slow and takes blur pictures. Very disappointed. I purchased it because of the camera and it's total disappointment the older phones are faster than this

I bought my mi tv 2 months before. Its not working well it's screen get a patch, unable to connect mirror casting, working very slowly, suddenly screen become black & get restart itself.. I registered a complaint and accordingly your engineer should have to visit on 26th october 2019 between 9 am to 12 noon. I tried his number[protected] at least 50 times but he didn't reply/attend my call..
Today is 28th but nobody visited...
What kind of service you provide to your valuable customers...
I need an action against your engineer please do needful

My email id is [protected]@gmail.com
#[protected]

Sir,
I was very anxious when i came to know that redmi is going to announce a brand new mobile phone 8 pro. I was waiting for it first sale with great enthusiasm. Finally the day had arrived and anyhow i managed to grab one on 21st october against online payment of rs 15999/-. The date of delivery was showing expected by 24th october. On 24th i waited all day for my product but your courier partner bluedart didn't handover the same. On 25th same situation and called mi and bluedart several times but only assurance was received. This product was gift for my love which was to be given on the occasion of diwali which is today (Sunday).
I'm very upset and my experience with you is very poor. It was my mistake that i hadn't tried amazon on the day of sale. If i would had done so then the product was shine in the hand of my love.
Now since i had paid the amount against the product so it is requested to please handover my redmi 8 pro at the earliest.

Regards,
Danish
Order no.[protected]
Order dt. 21.10.2019
Awb# [protected]

My device redmi note 7 pro had some network issue in 3 months after buying so went to sevice center but when i got my device back it has one new issue that hands-free is not working properly. I again contact to service center and the person at the place told me to buy mi hands-free for only testing my device's jack otherwise jack is working good. After this i call to its customer care number they told me your device is working fine till you not go to service center with a mi brand hands-free. Also they told me that mi is not supporting any kind of hands-free other than mi brand. They force me to buy mi hands-free if i want to test my phone's hands-free jack.

Hi,

The subject order was placed on a exchange basis. The delivery person didn't accept the old phone. I didn't have a problem with that. It happened on 12th oct. I thought that the refund would initiate. But mi store has very pathetic process. After calling the customer ceners more than 5 to 6 times and many email communications, i was told that refund i'd has been generated., refund would be expected before nov 02. My money is locked in mi for more than 20 to 25 days which is very much unfair. The worst part i did is that looking for mi phone using exchange. The process that mi follows is totally unfair and not customer centric. I am totally averse with the process delay for refund initiation and effecting the payment. To me this is totally unfair

The charger with redmi 7a delivered on 19 oct 2019 by amazon is not charging since was delivered pl arrange me an alternate one
Because i am charging with another charger local which is taking long time that is 4 hrs to charge fully which is more inconvenient for me and also it may damage my handset as well as battery
Then i have to put one more complaint against handset for repair or replacement i am a working executive working in field i can't spend much time for charging the phone pl arrange me serviceable charger as soon as possible

I placed a order on 1st october with mi.com of 3 x redmi 7 mobile handsets worth 16, 500 rs, but it's not delivered to me till yet, they are not even helping or refunding my amount back to the source, kindly help me to get my product or refund asap.

Order number :- [protected]
Tracking number :- xmip[protected]
Courier company :- ekart

Order id: [protected]

Naveen.
[protected]
[protected]@gmail.com

25 days completed no refund no one support me my product reach your where house on 11th october after that your customer people said want to wait 10 days for refund 17 days completed no refund i’m tired to call you because no proper response

Hi, my product is redmi 6 pro, i have ordered this on 11th april, 2019 but now currently on 25th october, 2019, it's not working well, i have given for repairing on service center.in case the same problem will repeat again after the end duration of warrenty period then... What will do?? Pls grant our applications for replacing the product in warranty period and contact me at [protected] or [protected]... Asap. If no one will reply or solve the problem then i will not suggest to anyone for buying the product of this company.. Becoz no one helping me.

I have bought redmi note 7 pro nebulla red/ dated 5 october 2019 /i m facing problem regarding sim deactivation on daily basis and also have problem regarding video recording /when i am recording video after few seconds it got stopped and phone is not working properly//
Name - mohammad sharique jawed
Contact no-[protected]
Imei no-[protected]/[protected]

I have taken mi tv from flipkart... It is under warranty period and there is some display problem... The display is not working well... The tv was not harmed in any way but still display is gone... Also i want the tv repaired as soon as possible... Send the repair person as soon as possible i m waiting delebrately to see the good one or either change my tv in free...

This is regarding the new mi redmi note 8 pro (Mi order id [protected]) which has been purchased by the undersigned on dated 21/10/2019.
In the view of the above mentioned subject i have received the same on dated 23/10/2019 at around 14:00hrs. It has been observed that the above mentioned phone consisting factory defects near earphones area. (Photographs are enclosed for your kind reference)

The issue has been raised by the undersigned through mi chat centre and they have accused that the same is factory defect.

Further as you aware the undersigned has participated in the mi sales been a mi die heart fan it is impossible to get the product mi in next sale.

Therefore it is requested you to please exchange the defected product as earliest.

This is for you kind information and necessary action

An earlier action in this regard will bi highly appreciated.

Thanking you

Rishabh
Mobile no :[protected]

Hello,
A defective Xiaomi product
Redmi Note7s mobile has been dlivered to me by Flipkart, and No one is listening to me or taking care of my Issues. I've been complaining from the 4th or 5th day after the product delivered. And knowingly Flipkart delayed my issues and is just behaving like HELL.

Need help from FORUM/Consumer Forum/Redmi/Xiaomi

I have ordered mitv with order no[protected] and cable with order no[protected] on 16th october... I have received the cable on 19th has intimated at the time of booking but tv i did not received... It was mentioned that by 19th i will get deliver but i did not receive... The shipment for the same is [protected].. When i call on 20th regarding the same your customer executive did not even take the complaint upon forcing they have taken the complaint but still now they did not take any action.. The compliant no for the same is wion[protected]... No proper action has taken and saying will take 3 working days

I have ordered mitv with order no[protected] and cable with order no[protected] on 16th october... I have received the cable on 19th has intimated at the time of booking but tv i did not received... It was mentioned that by 19th i will get deliver but i did not receive... The shipment for the same is [protected].. When i call on 20th regarding the same your customer executive did not even take the complaint upon forcing they have taken the complaint but still now they did not take any action.. The compliant no for the same is wion[protected]... When i asked the status and what action u people have taken they r saying will resolved with in 3 working days but no proper steps have been explained by swathi. Ur execuive... I asked to transfer to concern higher official to discuss the issue she just transfered the call which was unattendend by them after waiting more than 30 mins... I have conference the same call with ur customer executive which was attended by your executive revathi... And explained her the issue.. Also how swathi kept me so long for connecting the manager.. Later intimated by revathi that manager is not avaialable she will arrange a call back.. I asked her to take the complaint agaist the swathi which was rejected by her.. Request you atleast to take proper action against these people

I brought k20 pro but due to non acceptability of exchange product my order got automatically cancelled but when i approached the mi customer care, they informed that the refund will be processed once the product reach warehouse which would take approx. 5 working days.

The product was cancelled on 6th oct., 2019 and today its 22nd oct. 2019. They adviced me to wait till 21st oct. Max to max but today after trying to contact them for more than 3 hour i got to know that my refund proceedure has not yet started.

Each time i am trying to reach them through there customer service, they ask me to wait for their escalation team to reach you. But i have tried 6 times and waited for 4 days, i haven't received any update or followups from their esteemed customer service team.

Till now in my order status its showing delivery pending but actually the same was cancelled from the companys side.

I am tried of reaching them, thats why i am writing to you.
Kindly help me with this regards.

I bought a new redmi note 7pro on july7 in flipkart, imei no-[protected]&[protected]
While i call to any person are i atten the call the display is blank,
Fro. The second month onwards i face the problem
I gave it to service center in karur two times but again again i am facing the problem totally i am feed up with the quality of the mobile, and the servicing quality,
After my purchase within two weeks i recommend my friends and they buy two mobile,
I am expecting positive response from your side
Kindly find the attached video of my mobile problem

I bought mi a3, on 2nd september, 2019, it was working quite properly for the first week, however after the first week the mobile was getting quite heated while using it, to which i thought that it's a normal thing (Which was by biggest mistake) as most of the devices today get heated fast.

One fine day (20th october) i was watching a movie on my mi a3 device and suddenly there was a black out on the display screen, followed by a white line on the display, which frightened my out.

I went to the nearest service centre on 22nd of october, hoping that they will redresss my complaint and will fix by device, however they clearly denied to replace or fix it, stating that there was some pressure on my screen, to which i defended that if there was a pressure there has to be a small scratch on the display or some where and tear, however there wasn't a single scratch on my device, after arguing for almost an hour, they deneid there fault and sticked on the thing that there was some pressure and that i won't come under the warranty.

I have been a loyal xiaomi customer for years, my previous mobile was also an xiaomi device, i also use a xiaomi fit bit and recently also purchased an mi tv, however i have never been this my unsatisfied with the customer service.

What's the point of taking a 16000 mobile device if it's not enough durable???

Sir thats not fair. No great action has been taken. Company should resolve customers problem they should make us trust on them. Mi has been abhorrent experience to us. We had a tv of lg brand. It is working since last 14 years without any restriction but just your mi tv didnt even work for a year it doesn't mean that if warranty period has gone then product must stop working thats simply breaking trust of your constumer. If it would have been 4-5 years we would have accepted that its fine but just 1 year. If it would had an external fault we wouldn't have asked for any resolution because that would have been because o[censored]s but its an internal fault thats something not our fault then how can company deny for resolution for internal parts i hope u will understand