Xiaomi India Complaints & Reviews

Hi mi,

For last 3 days i have been waiting for technician to come to my home. I have raised compliant on 30th october and got time slot for 3 to 6 pm for 31st october with token no. R244466 (See attached screen shot) but technician did not come on 31st october. From that day onward everyday i have been calling to customer care and renu enterprises (Vendor) and they are giving me false commitment every time and i did not get...

I have received faulty phone of xiaomi and i went to service centre 2 times in a month i its been only one month and this is the 2nd time i went to service centre. I asked for a exchange had word with so many customer care people no one provided solution to me. Service centre people said they can't exchange a phone. I want to replace my phone. Please look in to the issue

I am sorry to say, i have purchased 40 inch mi tv from offline mi store m/s. Mobile mart (Parimal), bhavnagar, gujarat on 27/10/2019 vide invoice no. Gst-p-01608. At that time installation request had been registered for october31 (09:00 am - 12:00 pm) vide token - 074291 and job sheet no. Tvin[protected] and also advised to reach out on [protected]. But your company failed to do so. So, i have called your service centre no. [protected] while talked with representative, no proper fruitful response received and advised that installation will be done upto 08:00 pm. Again failed, so i chat on your mi store app. On dated 01/01/2019, more than 4-5 times, everybody were helpless. At the last but not least, one representative convinces, and he tried his level best and assured that tomorrow i. E. On dated 02/11/2019, installation will be done. Accordingly, again msg received from your company again installation request has been registered for november 2 (9:00 am – 12:00 pm) vide token – p11209. After 12:00 am, no any call or service engineer come for installation, i again chat with your representative 2-3 times, but they again failed and advised me that they have launch my complained and wait for 24 hours (One representative has advised that tomorrow will be sunday, so monday will do something!!??) i also chat on internet through your site, he has told me that your complain has been registered vide id no. Woin[protected] on 02/11/2019 and also divert chat into call with representative, she talked with me and i requested her, but she told that i have to wait for 24 hours, i told her that after 24 hours it will be sunday, then she continued on same word for waiting 24 hours. I have clearcut told her that i will go to consumer forum if my problem not resolved still 6:00 pm. I several times requested all the representative to give the contact of higher authority whom handle my case and resolve my problem immediately. But everybody denied and used the typical line fixed for them.

This type of harassment is not at all tolerably to any respectful person.

So you are once again requested that if your tv not installed upto 06:00 pm, i have decided to launch complain against the company in consumer forum for non cooperation after getting the valuable money of customer and also approached to court for mentally harassment. As last 2-3 days i feel mentally harassment and also worried that just to install the tv this attitude from your company then if any problem crop up in future under warranty what will happen with the customer.

I have records all the conversion as well as screenshots of all the chats with your representatives upto just before 5-10 minutes.

I once again requested to please resolve my problem for installation of mi tv before 06:00 pm to avoid further complications.

Dhruv badheka
[protected]

As there is an update of new miui11 yesterday i got to know that an update is there on my phone poco f1 and i started downloading it but after 30per of download i paused it and when at night i started updating the rest as my data comes back
There is no updates it is showing that there is no updates required it remains with miui10 so plz solve my problem i want to download new miui11 update.

Hello there

I odered a mi earphones basic on 07-05-19 which having six months warranty.
The earphone mic is not working. So, i visited to mi service centre to replace it but the staffs of mi service centre didn"t replace it, they said that the earophone is damage.
But in actual the earphone is not damage at all, only the upermost layer of the wire of the earphone at the neck is little deform (Which is not considered as to be damage, in actual)
The mi service centre provided me a 'inspection sheet' having a serial no. Hhin[protected] and said me to contact with mi customer care.
I have contacted with mi costumer care several times but they don't take my issue seriously

Please replace my earphone.

Date of incident :[protected]
Name : md merajul hoda
Mob. No: [protected]
Email : 001md. [protected]@gmail.com

After purchase of redmi note 7 pro it bends itself slighlty and the service centre is telling that they can't replace the device, the device has also gps and network issue and i ilwant to replace it but they don't want to replace it and even they are telling that your device is bend it may not cover warranty. Please replace my handset no one wants to use a damaged handset.

My phone has stop working from last 9 days. As per warranty phone should be repaired or replaced, service center has refused to repair it in free. This problem is from the purchase of mobile, but we ignored it as it was not that big issue at that time. Now the mobile has stop working totally. The service center is giving the excuse that we had done something mobile. So kindly please do repair or replace my mobile as i have warranty of 1 year.

Yellow spot on redmi y2 mi service centre is not doing replacement screen so please take a complaint illegal action to mi company clear all phones spot and good quality display provide is the better option of xamio company this way is correct in mi as ll phone same issue that poor quality of display manufacturers diefets hfkjh srgj jvk redmi phone is low quality phones

I have ordered mi note 8 pro smartphone from mi app... I have made full payment of it ₹ 16000... It is not delivered to me... And even the delivery boy have not even contacted me... They are telling its delivered
My order number is [protected]
My contact number: [protected]
Delivering company name: delhivery
Tracking number:
[protected]
This is a fraud... Please look after it

I was excited about my new phone as i was buy it after 3 years mi a3 i bought a month back. But the finger print sensor doesn't recognize my fingerprint and is really slow and the camera clicks very slow and takes blur pictures. Very disappointed. I purchased it because of the camera and it's total disappointment the older phones are faster than this

I bought my mi tv 2 months before. Its not working well it's screen get a patch, unable to connect mirror casting, working very slowly, suddenly screen become black & get restart itself.. I registered a complaint and accordingly your engineer should have to visit on 26th october 2019 between 9 am to 12 noon. I tried his number[protected] at least 50 times but he didn't reply/attend my call..
Today is 28th but nobody visited...
What kind of service you provide to your valuable customers...
I need an action against your engineer please do needful

My email id is [protected]@gmail.com
#[protected]

Sir,
I was very anxious when i came to know that redmi is going to announce a brand new mobile phone 8 pro. I was waiting for it first sale with great enthusiasm. Finally the day had arrived and anyhow i managed to grab one on 21st october against online payment of rs 15999/-. The date of delivery was showing expected by 24th october. On 24th i waited all day for my product but your courier partner bluedart didn't handover the same. On 25th same situation and called mi and bluedart several times but only assurance was received. This product was gift for my love which was to be given on the occasion of diwali which is today (Sunday).
I'm very upset and my experience with you is very poor. It was my mistake that i hadn't tried amazon on the day of sale. If i would had done so then the product was shine in the hand of my love.
Now since i had paid the amount against the product so it is requested to please handover my redmi 8 pro at the earliest.

Regards,
Danish
Order no.[protected]
Order dt. 21.10.2019
Awb# [protected]

My device redmi note 7 pro had some network issue in 3 months after buying so went to sevice center but when i got my device back it has one new issue that hands-free is not working properly. I again contact to service center and the person at the place told me to buy mi hands-free for only testing my device's jack otherwise jack is working good. After this i call to its customer care number they told me your device is working fine till you not go to service center with a mi brand hands-free. Also they told me that mi is not supporting any kind of hands-free other than mi brand. They force me to buy mi hands-free if i want to test my phone's hands-free jack.

Hi,

The subject order was placed on a exchange basis. The delivery person didn't accept the old phone. I didn't have a problem with that. It happened on 12th oct. I thought that the refund would initiate. But mi store has very pathetic process. After calling the customer ceners more than 5 to 6 times and many email communications, i was told that refund i'd has been generated., refund would be expected before nov 02. My money is locked in mi for more than 20 to 25 days which is very much unfair. The worst part i did is that looking for mi phone using exchange. The process that mi follows is totally unfair and not customer centric. I am totally averse with the process delay for refund initiation and effecting the payment. To me this is totally unfair

The charger with redmi 7a delivered on 19 oct 2019 by amazon is not charging since was delivered pl arrange me an alternate one
Because i am charging with another charger local which is taking long time that is 4 hrs to charge fully which is more inconvenient for me and also it may damage my handset as well as battery
Then i have to put one more complaint against handset for repair or replacement i am a working executive working in field i can't spend much time for charging the phone pl arrange me serviceable charger as soon as possible

I placed a order on 1st october with mi.com of 3 x redmi 7 mobile handsets worth 16, 500 rs, but it's not delivered to me till yet, they are not even helping or refunding my amount back to the source, kindly help me to get my product or refund asap.

Order number :- [protected]
Tracking number :- xmip[protected]
Courier company :- ekart

Order id: [protected]

Naveen.
[protected]
[protected]@gmail.com

25 days completed no refund no one support me my product reach your where house on 11th october after that your customer people said want to wait 10 days for refund 17 days completed no refund i’m tired to call you because no proper response

Hi, my product is redmi 6 pro, i have ordered this on 11th april, 2019 but now currently on 25th october, 2019, it's not working well, i have given for repairing on service center.in case the same problem will repeat again after the end duration of warrenty period then... What will do?? Pls grant our applications for replacing the product in warranty period and contact me at [protected] or [protected]... Asap. If no one will reply or solve the problem then i will not suggest to anyone for buying the product of this company.. Becoz no one helping me.

I have bought redmi note 7 pro nebulla red/ dated 5 october 2019 /i m facing problem regarding sim deactivation on daily basis and also have problem regarding video recording /when i am recording video after few seconds it got stopped and phone is not working properly//
Name - mohammad sharique jawed
Contact no-[protected]
Imei no-[protected]/[protected]

I have taken mi tv from flipkart... It is under warranty period and there is some display problem... The display is not working well... The tv was not harmed in any way but still display is gone... Also i want the tv repaired as soon as possible... Send the repair person as soon as possible i m waiting delebrately to see the good one or either change my tv in free...