Xiaomi India Complaints & Reviews

I have purchase mi 4k 4xpro 55" led alongwith mi soundbar from mi store modi nagar (Up). When i see channel through airtel dth, then i felt big difference between audio from mi soundbar connected through bluetooth and vedio of led tv. I complaint and mi authorized engineer came to my home, but he could not resolve this problem. Therefore you are requested to kindly look into the matter and provide the solution of lipsing problem between audio and vedio.

Hi, I have ordered a RedmiNote7 Pro phone form MI on 24th September and returned it since I ordered some other MI phone. Order ID for the same is [protected] and it's been confirmed from there agents thrice that product is returned back to the warehouse and according to there policy refund will be granted once product reaches to warehouse. I bought the same phone on EMI and paying EMI from last 2 months for the same but didn't get any refund. When I spoke to the customer care they says that they have raised the refund request but no one is bothered to refund.

Hi
I had purchased mi tv on 14th july 2019. On 18th october 2019 i had complaint about mi 49 inch tv sound crackling issue. The engineer visited and registered for the replacement of the part which will be fixed in 2-3 days. It had been 12 days but no call from the engineer or the mi staff service so i called mi engineer he said your part isnt yet come, call mi customare care. I called mi customare care they said your part isnt come yet, it will be received to us by 31st october 2019. Then on 1st novemeber mi engineer called and said your part is received it will be fixed today. O said ok. 2-3 days passed no one come nor any calls. On 4th november again i called mi engineer he refused that he called me for the part. So i called mi customare care service again and they said your part isnt received yet. So i said why your engineer called and lied, customare care team also lied about the part to be received on 31st oct.

Its been 15 days and still they are telling to wait for the part and they dont even know when the replacemnt part will be received. If the part comes after 1 year so i have to wait a year for it. They are not even replacing the tv which is just 2 months old. Whats the use of the warranty when part to be replaced takes 15-20 days to be replaced. They are fooling customers,.

I want the replacemnt part or the tv replacement if part is not available or the refund.

Hope you will take strict action against mi brand which offers false promises.

Job sheet no - tvin[protected].

सर आपको अवगत कराना है कि मैं 28.10.2019 को रेडमी नोट 7s का मोबाइल खरीदा। इस मोबाइल में प्रॉब्लम यह है कि यदि कोई दूसरा व्यक्ति मोबाइल पर फोन करता है तो उसको डबल आवाज सुनाई दे रही है जिसमें हर प्रकार से देख लेने पर भी कहीं से सही नहीं हो रहा है। तो मैंने इसे रिप्लेस करने के लिए सर्विस सेंटर (1 हफ्ते के अंदर अर्थात 02.11.2019) को गया तो पता चला कि आपका मोबाइल 08.10.2019 को ही एक्टिवेट हो चुका है अतः कंपनी आपको रिप्लेसमेंट की अनुमति नहीं देती है क्योंकि मोबाइल खरीदे हुए 1 सप्ताह बीत गया है जबकि मैंने मोबाइल 28.10.2019 को खरीदा है किसका बिल मेरे पास है
अतः मुझे यह मोबाइल रिप्लेस करना है।
संलग्नक- 1. खरीदे गए मोबाइल की रसीद कॉपी
2. सर्विस सेंटर द्वारा दिया गया proof copy

Hi mi,

For last 3 days i have been waiting for technician to come to my home. I have raised compliant on 30th october and got time slot for 3 to 6 pm for 31st october with token no. R244466 (See attached screen shot) but technician did not come on 31st october. From that day onward everyday i have been calling to customer care and renu enterprises (Vendor) and they are giving me false commitment every time and i did not get...

I have received faulty phone of xiaomi and i went to service centre 2 times in a month i its been only one month and this is the 2nd time i went to service centre. I asked for a exchange had word with so many customer care people no one provided solution to me. Service centre people said they can't exchange a phone. I want to replace my phone. Please look in to the issue

I am sorry to say, i have purchased 40 inch mi tv from offline mi store m/s. Mobile mart (Parimal), bhavnagar, gujarat on 27/10/2019 vide invoice no. Gst-p-01608. At that time installation request had been registered for october31 (09:00 am - 12:00 pm) vide token - 074291 and job sheet no. Tvin[protected] and also advised to reach out on [protected]. But your company failed to do so. So, i have called your service centre no. [protected] while talked with representative, no proper fruitful response received and advised that installation will be done upto 08:00 pm. Again failed, so i chat on your mi store app. On dated 01/01/2019, more than 4-5 times, everybody were helpless. At the last but not least, one representative convinces, and he tried his level best and assured that tomorrow i. E. On dated 02/11/2019, installation will be done. Accordingly, again msg received from your company again installation request has been registered for november 2 (9:00 am – 12:00 pm) vide token – p11209. After 12:00 am, no any call or service engineer come for installation, i again chat with your representative 2-3 times, but they again failed and advised me that they have launch my complained and wait for 24 hours (One representative has advised that tomorrow will be sunday, so monday will do something!!??) i also chat on internet through your site, he has told me that your complain has been registered vide id no. Woin[protected] on 02/11/2019 and also divert chat into call with representative, she talked with me and i requested her, but she told that i have to wait for 24 hours, i told her that after 24 hours it will be sunday, then she continued on same word for waiting 24 hours. I have clearcut told her that i will go to consumer forum if my problem not resolved still 6:00 pm. I several times requested all the representative to give the contact of higher authority whom handle my case and resolve my problem immediately. But everybody denied and used the typical line fixed for them.

This type of harassment is not at all tolerably to any respectful person.

So you are once again requested that if your tv not installed upto 06:00 pm, i have decided to launch complain against the company in consumer forum for non cooperation after getting the valuable money of customer and also approached to court for mentally harassment. As last 2-3 days i feel mentally harassment and also worried that just to install the tv this attitude from your company then if any problem crop up in future under warranty what will happen with the customer.

I have records all the conversion as well as screenshots of all the chats with your representatives upto just before 5-10 minutes.

I once again requested to please resolve my problem for installation of mi tv before 06:00 pm to avoid further complications.

Dhruv badheka
[protected]

As there is an update of new miui11 yesterday i got to know that an update is there on my phone poco f1 and i started downloading it but after 30per of download i paused it and when at night i started updating the rest as my data comes back
There is no updates it is showing that there is no updates required it remains with miui10 so plz solve my problem i want to download new miui11 update.

Hello there

I odered a mi earphones basic on 07-05-19 which having six months warranty.
The earphone mic is not working. So, i visited to mi service centre to replace it but the staffs of mi service centre didn"t replace it, they said that the earophone is damage.
But in actual the earphone is not damage at all, only the upermost layer of the wire of the earphone at the neck is little deform (Which is not considered as to be damage, in actual)
The mi service centre provided me a 'inspection sheet' having a serial no. Hhin[protected] and said me to contact with mi customer care.
I have contacted with mi costumer care several times but they don't take my issue seriously

Please replace my earphone.

Date of incident :[protected]
Name : md merajul hoda
Mob. No: [protected]
Email : 001md. [protected]@gmail.com

After purchase of redmi note 7 pro it bends itself slighlty and the service centre is telling that they can't replace the device, the device has also gps and network issue and i ilwant to replace it but they don't want to replace it and even they are telling that your device is bend it may not cover warranty. Please replace my handset no one wants to use a damaged handset.

My phone has stop working from last 9 days. As per warranty phone should be repaired or replaced, service center has refused to repair it in free. This problem is from the purchase of mobile, but we ignored it as it was not that big issue at that time. Now the mobile has stop working totally. The service center is giving the excuse that we had done something mobile. So kindly please do repair or replace my mobile as i have warranty of 1 year.

Yellow spot on redmi y2 mi service centre is not doing replacement screen so please take a complaint illegal action to mi company clear all phones spot and good quality display provide is the better option of xamio company this way is correct in mi as ll phone same issue that poor quality of display manufacturers diefets hfkjh srgj jvk redmi phone is low quality phones

I have ordered mi note 8 pro smartphone from mi app... I have made full payment of it ₹ 16000... It is not delivered to me... And even the delivery boy have not even contacted me... They are telling its delivered
My order number is [protected]
My contact number: [protected]
Delivering company name: delhivery
Tracking number:
[protected]
This is a fraud... Please look after it

I was excited about my new phone as i was buy it after 3 years mi a3 i bought a month back. But the finger print sensor doesn't recognize my fingerprint and is really slow and the camera clicks very slow and takes blur pictures. Very disappointed. I purchased it because of the camera and it's total disappointment the older phones are faster than this

I bought my mi tv 2 months before. Its not working well it's screen get a patch, unable to connect mirror casting, working very slowly, suddenly screen become black & get restart itself.. I registered a complaint and accordingly your engineer should have to visit on 26th october 2019 between 9 am to 12 noon. I tried his number[protected] at least 50 times but he didn't reply/attend my call..
Today is 28th but nobody visited...
What kind of service you provide to your valuable customers...
I need an action against your engineer please do needful

My email id is [protected]@gmail.com
#[protected]

Sir,
I was very anxious when i came to know that redmi is going to announce a brand new mobile phone 8 pro. I was waiting for it first sale with great enthusiasm. Finally the day had arrived and anyhow i managed to grab one on 21st october against online payment of rs 15999/-. The date of delivery was showing expected by 24th october. On 24th i waited all day for my product but your courier partner bluedart didn't handover the same. On 25th same situation and called mi and bluedart several times but only assurance was received. This product was gift for my love which was to be given on the occasion of diwali which is today (Sunday).
I'm very upset and my experience with you is very poor. It was my mistake that i hadn't tried amazon on the day of sale. If i would had done so then the product was shine in the hand of my love.
Now since i had paid the amount against the product so it is requested to please handover my redmi 8 pro at the earliest.

Regards,
Danish
Order no.[protected]
Order dt. 21.10.2019
Awb# [protected]

My device redmi note 7 pro had some network issue in 3 months after buying so went to sevice center but when i got my device back it has one new issue that hands-free is not working properly. I again contact to service center and the person at the place told me to buy mi hands-free for only testing my device's jack otherwise jack is working good. After this i call to its customer care number they told me your device is working fine till you not go to service center with a mi brand hands-free. Also they told me that mi is not supporting any kind of hands-free other than mi brand. They force me to buy mi hands-free if i want to test my phone's hands-free jack.

Hi,

The subject order was placed on a exchange basis. The delivery person didn't accept the old phone. I didn't have a problem with that. It happened on 12th oct. I thought that the refund would initiate. But mi store has very pathetic process. After calling the customer ceners more than 5 to 6 times and many email communications, i was told that refund i'd has been generated., refund would be expected before nov 02. My money is locked in mi for more than 20 to 25 days which is very much unfair. The worst part i did is that looking for mi phone using exchange. The process that mi follows is totally unfair and not customer centric. I am totally averse with the process delay for refund initiation and effecting the payment. To me this is totally unfair

The charger with redmi 7a delivered on 19 oct 2019 by amazon is not charging since was delivered pl arrange me an alternate one
Because i am charging with another charger local which is taking long time that is 4 hrs to charge fully which is more inconvenient for me and also it may damage my handset as well as battery
Then i have to put one more complaint against handset for repair or replacement i am a working executive working in field i can't spend much time for charging the phone pl arrange me serviceable charger as soon as possible

I placed a order on 1st october with mi.com of 3 x redmi 7 mobile handsets worth 16, 500 rs, but it's not delivered to me till yet, they are not even helping or refunding my amount back to the source, kindly help me to get my product or refund asap.

Order number :- [protected]
Tracking number :- xmip[protected]
Courier company :- ekart