Xiaomi India Complaints & Reviews

When i tried to update my phone it got stuck in installing the september 2019 security update. And didnt start after it. After it i went to service center they reinstalled the os. After some days the pocophone got stusk in the bootloop and suddenly after 1 month phone is dead. With issues of motherboard i went to service center they says u have to change motherboard which is very costly after the expired warrenty. I need help with it.

Hi,
I have purchased a mi (32") from flipkart for gifting to some of my relatives on her wedding ceremony due to which it was not installed at that time nor checked by us.
The issue is that they are trying to start it but they can't, as it's not getting started now.

So, i would like to request to kindly depute a service person to attend the problem as soon as possible because it's creating a bad impression.

Kindly revert back earlier with a solution.

Regards:

Akash singh
[protected]

I have an issue related to my phone redmi note 7 pro that its headphone jack is not working properly i went to that xiaomi india service centre noida sector 18 branch they told me first you have to change your display bcoz its damaged... My display is not damaged and i have issue on my headphone jack not in my display. They say u have to change its our policy... I purchased my phone in may 2019 its in warranty... And then they also say whole motherboard has to be changed and i have to give the cost to the service centre they say that phonr is damaged...

Please help me
What should i do now...

Dear sir / madam,

I am writing to you to raise an issue about: mobile phone order

The issue that i have experienced was: my order is taking long time to be delivered. I should receive my order by 3rd of this month.
The delivery executive says that.. During there scanning... The product was not found in the courier.

It occurred on: 3/12/2019

Kinldy send me the order as early as possible

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Uday kanna

Serial number: [protected]
:

Uday
Hyderabad
500032

Hi,

I work in gurgaon near ambience mall. I went to store for purchasing mi tv and i asked staff about delivery from the store and he said yes. All billing has been done i did payment through card and later on i got to know dat they can't deliver the tv from store as there contract has expired wid courier partner as it was lasted for only one year. It cud possible staff has no idea but store manager mr. Mukesh he was totally not interested to resolve this. And was saying they can't deliver it on their behalf i have to be on my own. If that was a thing i cud have gone to noida mi store. There was urgency dats why i chose ambience mall but the store manager was cunning. I told them to refund my money but they were saying dats not possible. After my continuous persuasion they took a step. I want to ask is this a way to entertain customer. Totally negligence from store manager. Request to take this formally and provide solution for your staff as they don't take any consideration and their behavior is totally disgraceful. We put our money on your products and i[censored]r people will behave like this way then we have to rethink before going to mi store

Regards
Aparna misri

Respected Sir/Madam,
With reference to the above subject, I am Prashantreddy purchased Mi-A1 mobile on date[protected] in Flipkart. sold by Sarvadika retail private Ltd. No 42/1, Kacherakanahalli village Jadigenahalli Hobli, Hoskote taluka, Banglore Karanataka.above mentioned mobile was blasted while charging on date[protected] at early morning 3.20 am. after blasting of mobile the entire room smoke for an hour. No dought the warranty of the product is over, from the consumer safety and protection point of view we need justice from your Grahak Suraksha, interestingly at the time of mobile blast, the charge percentage was only 65-70%.with this incident I lost Rs.12999/- along with Simcard and most important data in the mobile, therefore. I kindly request you to give me justice by providing a new handset and also warning to the above mention to the company. Thank You
My Contact No:[protected]

Hi Team,

Couple of weeks back I noticed my MI TV remote was not working hence called customer care team to assist me with the same. I told them I had extended warranty I guess but iam not sure since it was more than a year that I purchased the TV. The person on the other side confirmed me stating that yes I do have warranty hence no need of paying any charges for the repair and if the problem is beyond repair we will replace the remote
Around 20th Nov or 21st Nov 2019 an MI Engineer came to my place for fixing the issue, he realized that the warranty that I had with was JEEVES and straight away told me the charges will be applicable whilst checking my TV remote.
I was surprised as well as shocked. The engineer continued his diagnosis and later told me that I need to purchase a new remote because the current one was out of order. I had a good 1hr arguments with the customer care team as well as the engineer for not paying the service charges of RS580 because I was promised free replacement without any charges.
Finally after an hour or so the engineer and I had compromised on RS 160 as I was tired of this pathetic customer service.
Later as I was told by the engineer that the remote was out of order so I order a new on 24th Nov and got it on 25 Nov 2019 which later on I realised was also not working and find out the problem was within the TV. So my question is how MI work with such #Ignorant customer support executive and so #ignorant engineer as none of them understands my value of money as well as time.

Today as I am writing down this concern I am on hold for last 30 min as I was told by the executive that a call is being transferred to her manager.

Very disturbing after sales service. The worst of all. It simply disgusts me. And also I am not done here. I am taking this to all platform and social sites

I purchased the xiaomi redmi note 8 from amazon. Theitem came sealed packed but after opening it, i found the sim ejection tool missing in the box. I contacted amazon customer care and they confirmed me they will replace the item for me.7 days went by i contacted them again, they said they can find a return pickup request booked but they cannot do it coz they need some time for investigation and told me they will contact within a couple of days. My first question how xiaomi india is exclusively selling a new launch only through amazon and then accessories in box are missing? Amazon even told me they have packed the item themselves i didn't get what they mean actually now are they doing the retail box packaging as well on behalf of xiaomi. I request xiaomi india to provide me the original sim tray ejection tool at the earliest else i have to take this issue further more of cheating innocent customers like us. Hope to get my problem resolved as soon as possible. I don't think xiaomi will want negative remarks for their brand name for such a small issue. Amaxon was even suggesting me to get a local copied tool from market how shameless they can be selling brand new item at 9999/- and then asking to get local accessories against missi ng accessories in original company packaging.

I order my product on mi.com on 21th Nov2019 but Till date I have not received my product. my order id is [protected]. i complained about this matter on 26th Nov They told that my order is dispatched through Ekart with Tracking ID XMIP[protected] and they told that it will take 48 hrs to delivered but not received my order till date. now I want to cancel my order but customer care told me that it will take another 4 working days and they are not canceling my order and not refunding my amount.

Xiaomi team are now cheating customers. I ordered mi led tv 4a pro 80cm but 4c pro was delivered. After complaining, they say that your complaint has been taken and they asked 8-10 times for 4-5 days, after 2 months, they denied for replacement/refund. This is a big fraud with customers by xiaomi.

I want to same model mi tv that was ordered by me. Order details:-
Order no[protected]
Order date - 4th oct'19
Product: mi led tv 4a pro 80cm

I was using this mobil past 8 months as per xiaomi news november 13 to 28 updates are available this model but not yet still now redmi note 6 pro miui 11
Kindly let me involved immediately and take action on this issue, so many customers are eagerly waiting for this update
Even though note 5 pro users got an update before launch this mobile
Thank you team

I ordered mi led tv 4a pro 80cm through mi store but 4c pro was delivered. After complaining, they say that your complaint has been taken and they asked 8-10 times for 4-5 days, after 2 months, they denied for replacement/refund. This is big fraud with customers by xiaomi india. They are not responding in customer support also.
But i want the same products that was ordered by me. Please help, sir!!

Order no[protected]
Order date - 4th oct'19 (Mi store)

I'm tinkal kumar. Rs 1899/- deducted my account to xiaomi account, mera complain ye hai ki mujhe facbook pr ek amazon company ka link/add mila redmi note 7 pro mobile 99% off pr rs 1899/- m kharida. Payment rs 1899 sent by upi paytm payment xiaomi compny m gaya h jiska refrence no.[protected] h and order id[protected], [protected] he. Payment hone k baad koi track id nahi mila mujhe nahi sms mila mobile delivery ka. Jo rule k according ye fraud hai.

I request to xiaomi company refund my deducated money rs 1899.

Please deactivate and refund my money.

Date of incident-29/11/2019, 03:03 am rs 1899/-
Name-tinkal kumar from bhagalpur bihar
Upi refrence no - upi/dr/[protected]/xiaomi/paytm/5033/oid2019
Email id-tinkal. [protected]@gmail.com
Mobile no -[protected]

I ordered redmi note 8 on 3rd of nov which was expected to be delivered between 5-8th of nov but it was not delivered.
I contacted to delivery service guys they said that the product will be delivered in 24-48 hr but it did not delivered.
Again i contacted delivery guys and they keep on saying it will be delivered in 24-48 hr..
I contacted mi customer care and they were also saying it will be delivered soon your product has reached to nearest service center..
I went to that service center and they told me that my product is missing.

Its been more than 3 weeks neither i got my product nor money.
I contacted to mi for my refund but they are not clearing anything also hung up call.

Tracking no :[protected]
Order id : [protected]
Complain no.: woin[protected]

I had booked the phone redmi note 8 cosmic purple with mi exchange at mi black friday sale and paid the full amount of rs. 8479 using google pay upi but the order isn't successful. When i chatted with the customer care (Mrs. Tamanna rani), she told me that the payment is deducted but it's not received at their end due to timeout. But the transaction status in my upi app shows that it's successful (Payment received my mi.com).in that case, they should initiate the refund back to my bank account but they are not doing so.

Here are my details o the same:

Name - zainil bharwani
Registered mobile number - [protected]
Order id - [protected]
Payment mode - google pay upi
Upi transaction id[protected]
Google transaction id - cicagkc2pzquyq

Please initiate my refund immediately.

Regards,
Zainil

This payment was made on 12th july, 2019 to xiaomi through paytm. It is mentioned on application if product purchase is not successful then xiaomi refunds money in 5-7 days without any complaint which is not correct. I complained on 7th november, 2019 after waiting for a long time. Complaint number woin[protected] for refund was provided for which a resolution was made by providing an arn number 75503729297034370411463. I contacted paytm and confirmed that no refund is made from xiaomi to paytm, attaching snapshot of the conversation from paytm. After this when i re complained to xiaomi, another complaint is logged on 21st november 2019 and confirmed that refund is not made and that arn number is not useful. Also, it was confirmed on call, that refund will be made in 5-7 days. Today it's been 139 days but no refund is made. And not sure about how many other consumer do have similar problem where the company is holding money for no reason and gaining profit on customer's money illegally.

I want my hard earned money back and request is to take strict action against these kind of frauds and fake commitment by mncs who loot our money for a certain time period to gain profit in terms of interest from banks.

Also would like to have a public notice from xiaomi mentioning this negligence and a promise of not to repeat this kind of situation with indian consumers.

I purchased mi suitcase with wheel costing about 8 months ago. Only after 2/3 times use its wheels broken. As it was under warrenty i complaint to mi customer care complaint no. Woin[protected]. I got call from mi customer service two three times, once they told me to provide invoice and photo to service centre which i complied and again customer care dept asked me to share the same which is also complied. It is interesting that from the day one they are trying to prove it is physical damage. That means i forcely damage the wheel now by spending about 4200/, my mi luggage became useless within 6/7 months and that too for using 2/3 times. Please don't buy mi luggage as alough they give warrenty for one year, we will never get the warrenty, they will always prove it physical damage. T
You will not also find any spare in mi service or local market. You have keep the useless dabba if the wheel broke.
Ref;wo:isin[protected]-e7b1 wo:isin[protected]-fbe3 wo:isin[protected]-9112
Complaint id: woin[protected]

Hello
my self hasan surya
mo- [protected]
mail id- h.e.[protected]@gmail.Com
from akola (m.S)

i m having problem regarding signal of 4g 3g signal
i have visited 8 times to service centre for care from akola regarding issue
still i m facing issue and the service centre manager mohit deshmukh and region incharge mr rajat tripathy also havent coperated .
If mi xiaomi inida cant solve my issue than plz inform me
i hav visited 8 times still facing same problem regarrding issue in network

last i hav visited service centre on 22-11-19
in my (xmin[protected] service record there is mention no problem found
and the manager commented the they have changed rf cable so why they havent mention in service record of rf cable.
(wrong commentment from manager -mohit deshmukh)

please reply on mail id - h.E.[protected]@gmail.Com

Its yusuf alam i have purchased redmi note 7 pro 6/128 gb on 10/05/19
Imei num is [protected]
From purchase date there is some isse in phone
Like
1 network issue
2 phone lacking problem
3 battery problem
I have gone 3 time to mi gallery for that issue they take my complaint take phone for 1 2 day after 2nd day from same issue i m going throw
So what shoulder i do ur mi service centre is note able to solve my problem where should i go
Its well known brand in mobile phone so i have purchased that but what should i do now
I m a pooran guy cant able to afford new phone
Plzzz help me and give me new phone
Otherwise i will suicide in front of servive center

Ekart tracking id: xmip[protected]., i have booked redmi note 8 pro gama green 6gb, 128 gb online on 13th nov flash sale., and paid online rs.16998/-., from that day i am waiting for delivery of my new mobile., daily i am contacting call center, the answer i got was please wait for your timeline., after i loged a complaint regarding non delivery of my product on 22th nov., they asked me wait till 26th nov., on 26th nov they deliberately closed my 22nd complaint and the reason they wrote was "phone not answered"., i have given my workig number [protected] this number is 24 x 7 on, and my alternate number [protected]., i didn't get any call from mi or the ekart., till today i am wasting daily 2 hours in contacting mi / ekart., no any use., still no progress in delivery., mi is not supporting in giving ekart contact details., if we pressurize they are giving ekart numbers which are not working.