Xiaomi India Complaints & Reviews

Sir thats not fair. No great action has been taken. Company should resolve customers problem they should make us trust on them. Mi has been abhorrent experience to us. We had a tv of lg brand. It is working since last 14 years without any restriction but just your mi tv didnt even work for a year it doesn't mean that if warranty period has gone then product must stop working thats simply breaking trust of your constumer. If it would have been 4-5 years we would have accepted that its fine but just 1 year. If it would had an external fault we wouldn't have asked for any resolution because that would have been because o[censored]s but its an internal fault thats something not our fault then how can company deny for resolution for internal parts i hope u will understand

Hi purchased this phone last month, no used it much, but it dropped once and the screen is cracked, it works but still with just one drop i was not expecting this, i have used oppo a3s and it dropped many time still the screen has no scratch at all... I called support team but they asked me to pay 5k for repair. I have no used this phone for a month as well. At-least if not replacement you can repair the unit, i wanted to escalate the case further with tech support akshay but he said nothing can be done.
Details: sewangi lama
Email:[protected]@gmail.com
[protected]

Hi mi team,

I have ordered one (Redmi note 7 pro) mobile online through mi.com on dt 30.09.2019 and received the delivery on dt-04.10.2019. But quality of this set is very poor you have delivered me a crack screen set (Crack is very minor on screen not visible easily) and also i am facing lot of problem on this set i. E network issue, hanging problem like this. My order i'd no is[protected] also i have attached the invoice for your reference.

I had also sent 2 mails (First on dt-18.10.2019 & reminder mail on dt-20.10.2019) to service.[protected]@xiomi.com regarding the same matter but still i have not received any response. This is not a good things.

Kindly replaced my mobile phone on urgent basis.

Bought mi earphones basic on 16/10/2019
Opened and tried it its left speaker sounds horrible after 75% volume. Showed it to the shop owner they said to go to the service center. Service center people say that the song has some noise in it (Low knowledge about sound) then they say that its because of some dust, dont understand how dust goes into a sealed pack product. Even after full volume the right ear has no issue but the left ear is sounding horrible, sounds like a blown speaker. Spent rs600 for defective piece.

I purchased k20 27 july 2019. After some time screen get green automatically.
I gave to for servicing they formate it and givr it to me, then after some time problem get repete, then i gave again they update some software and return it to me, then problem repete again, then i visit again on service center they change some part bu ti want replacement i not givee them permetion of replace any part. I want replace my phone because it was an manufacturing problem.

Hii,

I am mr. Ganga chari and i am using your mi products from past 4 years booking through flipkart/amazon.

But for the first time booked from mi.com with the details of order number :- [protected] dt.04.1019, tracking id :[protected]. This has to be deliver on 08.10.19 till i am not received the product. From past 4 days chatting with your team and they are saying to wait for 3-5 working days. Today morning in tele-con with your team they said we will share the contact details of the same. Till those are not received. So tried to get it from my end from delihvery partner but the contact number of them is not working.

So i am not able to get my product details till. I thought the mi.com os failed to deliver my product and i am not able to get it. If you are unable to deliver my product by today evening requesting to cancel my order immediately from your end which you are unable to deliver.

Really disappointed by mi. Had purchased the tv on august 2018. And started facing issues from the first. Like is this a joke. Complained to the mi customer care but no help. I was unable to connect hdmi device and raised complaint against this issue as i was unable to connect my ps4 to it and my set top box was hanging on this tv. The customer care just made me call them again and again but no help. And they finally told me that ps4 is not compatible with this tv. What a joke hdmi devices are not compatible with this tv. And now i am facing this issue. My whole display is gone. Only a year and this is their product. Never purchasing mi products.

Hi there,

I have purchased 6 to 7 mi led and 10 to 15 mi mobile phone within 2 Years ( i can show all the bills for the reference ) and also recommended many of my friends and relatives but this time I am very disappointed, I purchased mi 4a pro led before two months it's remote not working properly I have to change remote battery after 3 or 4 days, yesterday someone came at my home and told me that he can not change the remote, I don't know why. so, please help me to replace this otherwise I have to take legal action.

Find the invoice attached.

Awaiting for your quick reply.

I have bought mi 4a tv 43 inch from amazon i have received my tv before 4 days on 12oct but still installation is pending.
Service provider is telling i have no time to complete your installation and now he is not taking my phone.
As amazon is always building a trust but this i am not satisfied
Kindly help to complete my tv installation.

[protected]

My name is G.kiran i ordered mi headset on October 1st in mi store ...They said it will deliver within 3 to 7 days ..I was waiting for my order but i did get within 7days also again i called them to know when my delivery will come they said on 12th but it did came again i raised a complaint to them delivery me immediately ..They answered it will with 4 working days (october 16th) but again it was delayed ...On 17th october i called again they said they need time to deliver the product for 5days ..They have no responsibility to deliver the product on time ..Sir plz take action on this

The company is not at all professional and do not expect to get any customer support. Don't ever buy anything online from them.

The customer support numbers would not be seen on their website.
Order placed can't be cancelled as they confirm with order number which can't be tracked. Once paid, you can't do anything. Better to avoid chinese companies like these.

The company's attitude is same like their chinese product

I'm a k20 pro user and is using from last 40 day, no satisfactory output phone is bizarre disaster, performance is lacking, camera focus is lacking, and call recorder is flipping hence recorder app is not opening, not value for money. User experience is zero publicity base product performance vice zero, no complain reactions, first and last time using mi device no for future.

Hi Have registered complain to repair my TV on 21st September. Tv is in warranty period. technician came to my home & confirmed the issue & told me that one part of TV is not working so he need to place an order into their system. Once that part arrives Mi technician will come & repair the TV. Its been a month now no one come to my place to repair the TV. Customer care is also not supporting. They are just raising the concerns to different different team.

Dear mi team,
I was applied mi phone poco through mi mobile application and they shipped my courier through bluedart and it suppose to be reach by 4th oct'2019. But as of now i am not recieved my parcel. When i enquire with blue dart team they told me that they was missed the shipment and they already send a mail regarding to mi team shipper. As per thier communication now mi only responsible for my shipment. So treat this as a serious complaint and hand over my shipment immediately

My order number: [protected]
My shipment no: [protected]
My mobile number: [protected]
My e-mail id: rsudakar. [protected]@gmail.com

In this regard i was already compliant through mi toll-free number and they also provide request no-od[protected]. They also told me that they will be get back in 24 hours. Now 40 hours completed, but there is no response. So please treat this as a serious compliant and revert back immediately.

Please find the tracking screen shot of my shipment. Yesterday mail also send to xioami team. But there was no response

Regards,
Sudhakar babu

I received my mi tv on 14th oct, requested online for installation for 15th oct 9am -12pm.. I didn't even receive a call from the technician.
Later when i get the technician number he says he will come tomorrow. What the hell.. They are doing as per their wish.. Doesn't mi not taking care of his customers. I have also read few bad reviews regarding this topic..

MI TV 55 inch stopped working after 50 days I bought. I raised service complaint and service engineer came on next day, told some part has to be replaced and it will be done in 3days. After that no one has contacted me.

Every time I contact service engineer they will tell me to wait for couple of days.

After one week I raised the complaint and customer care promised to resolve within 6days.

6days crossed no one has contacted me.
Its been 20days after initial complaint, still no resolution.

Complaint number : Woin[protected]

Have Ordered the Product on 3rd Oct and the same was delivered to me on 5th Oct 2019, and on the same day which is on 5th Oct have called Xiaomi Customer care and registered a Complaint stating that the product which was delivered to me was in damaged condition and the forwarded the Snap Shot of the products as requested by the company and they have promised that within 2 days the damaged product will be picked up and the new one will be delivered ASAP, its been now almost 10days still the pick up has been done. the Complaint number is: WOI[protected]

My mom's phone... Redmi note 5 pro.. I bought it off amazon. We have the warranty card and everything. The display went off a few days ago. We went to the redmi service centre and they are saying that the phone can't be replaced or renewed by the warranty card as the motherboard has been previously tampered. What the hell is this? It will cost 8k for the treatment... What's wrong with redmi. I use a redmi phone as well... But i am disgusted by this company. They spit on my trust. I need immediate assistance and response from the redmi team.

Its an headache to inform you one more time about problem i am facing in context to my TV . I have been calling customer care since 15 days twice a day and each time i have to repeat my problem and a single line is repeated each time from other side "we are sorry we will come back to you soon " but that soon has never come like such a big company but no way to resolve customers problems are your products made just to work for warranty period and after warranty period us over the very next day u start facing problems in product . This is very bad part of the company . I want someone to concern my issue otherwise i will have to do needful by complaining in consumer court redressal ...

I bought mi tv 4x (50) on september 28 in mi store. That delivered on october 5. After than i requested for the tv installation through the mi store app. The technician came for the installation process on october 7. During the installation time we saw damages on the display (Between display and panel). The technician told they gave a complaint in the company. We are requested to repair the damage on the tv or replace that. But still now nobody won't give any response. We are very disappointed for buying this tv. Please give a response for your customer.