Xiaomi India Complaints & Reviews

My service registration no WXIN[protected] dated 9/10/2019. At the time of registration the problem was only system lag. Outlook of the set was good in all respect. To fix the problem service Centre(XMIN1329) have changed the display and sub board. But during the time of handover the set I found that service Centre has broken the back cover at subboard area. I asked them to resolve the issue but they denied and ignored the situation. Actually they have broken the part by casual handling the device. My question is that why I would receive the damage set. As it is not my fault My request is that take a necessary action and do it as it was. Or arrange to change the mobile back cover.

Hi xiaomi..
I m ur heartly fan..
But u must knw this..
I only use global updates of miui...
Recently i got ur last update...
After that... My phone wrks like a ghost..
Seriously...😁
The navigation keys r not working yet...
I only use the full screen mode.. Nowadays..
Today i tried to reboot ma device..
Woow magic happened..."phone get hang"
The touch screen doesnt respond, the keys not wrking...
I wondered...
Aftr some time its automatically rebooted...
😁😁😁😁😁
Idnt knw wat to do?
Can u help meto get out of this?
I am waiting...
Thanku

Am using redmi note 5 pro 6 gb varient...
Phone:[protected]
Kerala.in

Hello,
I am facing issues in my new mi note 7 pro 6gb ram 128 memory.
The software of the phone keeps crashing occasionally
Phone becomes unresponsive of the touch disconnect from the network and restarts
Have register complaint on mi complaints
Before before i have tried formatting the phone 2 to 3 times.
Have visited the service centre once at vashi again reformatted and updated the software
Still the same problem persisted.
After a few days problem was becoming more frequent so visited the service centre once again at kharghar navi mumbai
They have advised me not to update my phone for the next 15 days and use it in the same mi ui
After getting the phone from the service centre next day again the same problem persisted
It is very depressing to have an expensive phone with such a problem like that slow functioning and software crashing disconnecting from the network showing insert sim
Hasbi you cell phone for day today usage lot of data contacts and memories we save in the phone and we rely on the product
I have lost precious data contracts information about off my phone more than a couple of times
And up till now i haven't received any assistance yet in a proper way
This is my sincere request tour my india to help me out with this problem all will be e taking support of law and order.

I have purchased mi trimmer from mi store, instead trimmer not working after a single time used... And mi service center not taking any responsibilies... However 1 year under warranty.. Infact mi service center deny to repair this item...

And advise to other customers... Please if you wana going to be purchase trimmer, it's recommended to order philips brand..

Hi team,

I received a defective piece as sim signal is not coming. I did the sim test according to customer care, in result found that sim test failed. They assured to me that same will replace soon. But till now pick up not done, mobile delivery date is 4th october 2019.
Shall i go for consumer court for harassment me, as i have already paid amount online.

Is there anyone from mi who can resolve the...

I am having more than 10400 mi tokens in my account but i am unable to redeem coupons/f-codes. It gives an error "these tokens cannot be redeemed", when i talked with mi india customer service they said me "due to lot of activity in my account redeemption of coupon/fcode has been disabled", and they also mentioned that it has been permanently diabled for my account and i won't be able to redeem it in future. They also said that they doesn't have the authority to block/unblock accounts and hence asked me to post this question on mi forum so that developers can answer me.

Respected sir,

I adnan mehbbob sham had purchased the redmi note 5 pr from flipkart on 22/10/2018 the phone got dead on 1/10/2019 when contacted your service center the issue of motherboard was found. There was no ready stock available with them it took almost 5 days to get replaced
When i got my phone back the issue of network recognised in few hours.

I again took my phone to service station to look into matter of networking after diagnosing the phone it was found that there was issue with the motherboard replaced. (They told me that it will take 7 working days to get it repaired)

I request you to look into matter as we have to face the mental troma as it result in lost of data has to visit service station repeatedly.
Moreover it creates doubt about the authenticity of product getting replaced as same problem is recognised.
I request you to look into matter promptly.
Waiting for your positive reply.

I have bought mi a2 since the very beginning i start facing charging issue. I gut it checked my phn jn service center as it was in warranty period, they took my phn and completely formatted it all data got lost, then also the charging issue was not solved and u again visited the service center they people denied to repair it in warranty. Said they will charger money to repair the phn even if it os in warranty period else they cant repair it, what kind of # is this, i m not gonna recommend anyone to buy mi phone as they all have one or the other defect, its very disappointing. Why they have opened the service center if they cannot repair the mobile

Hi i bought mia3 on 2nd september 2019, from the very same date i faced multiple issues of display fault, display fluctuation, display blinking, display blank. I submitted my phone to mi store pimpri chinchwad they took my phone for software update for 2 days. I got my phone back used it for 2 days and again the same problem continued to irritate me. I bought this phone thinking its a new launch with good features. But now i wont recommend this phone to anyone ever. Please look into the matter either take my phone for 7 days repair it and give it to me or please return my money back. I am tired and done with this now. Hoping for a quick and positive reply.

I ordered a phone redmi note 7s 4gb 64gb from mi.com and i got defective phone (4 oct 2019). Then on a same day i called customer care number and tell them about incident happen and they she file a complaint about this. Then she told me to share photos of defective part to service.[protected]@xiaomi.com and she said we will get back to you soon but now today is 6 oct 2019 then i called again then they said they closed my compliant. I dont know what will happen i will get replacement or not.

I purchased the mi tv 4x 50" during the great india festival in amazon on sep 29, 2019. I got the tv delivered on oct 04, 2019. As soon as i received the tv, i requested for tv installation through their website mi. Hatetowaitapp.com. I chose the date oct 05, 2019 and slot time 12pm - 3pm. Job sheet # tvin[protected]

The technician to perform the installation didn't show up. I called the mi customer care at 1.30pm about this, arathi from the cc promised a technician will be at home today itself for the installation and she will raise a complaint. I got a call from technician at 7.30 pm saying he cannot come due to heavy downpour. Mi gave me the option to choose a date and slot time and the technician called me at 7.30pm just to give this reason.

I contacted the mi india tv facebook page asking for next action, they asked me to fill the complaint form - which i did. I never got any acknowledgment mail after filling the form.

Today, oct 06, 2019 - i called mi customer care few minutes ago, and choose the local language (Malayalam). The lady who answered, heard my issue and informed will raise another complaint. She is unable to see the complaint raised yesterday as i chose 'english language' yesterday.

On checking the records, she said the installation is re-scheduled on oct 08th (I as a customer is not informed about this, if i would have not called customer care i would have not known this). I asked for a supervisor, i was transferred to a number that kept ringing non-stop. I waited for nearly 10 minutes and finally disconnected the call.

This complaint is to let the mi company know about how pathetic the customer service is. I have a long-term relationship with mi, starting by owning their very first mi band, smartphones, bluetooth speaker, sports shoes and now the tv. The trust which was given to the mi brand will be lost because of the bad after-sales service.

I demand a technician to be at my home tomorrow morning oct 07, 2019 9-12pm slot to install the tv.

My mobile got bend in 10 months use and xiaomi denied by repairing it. They provide 1 year warranty but they said no warranty on bend phone. I also faced motherboard problem within 3 months of buying the phone. This is defective mobile. I bought it from flipkart. They give me wrong information about mobile that this mobile got bend by falling down if felt down then why my mobile got broken why it got bend from middle area. Lots of people facing the same i have read blogs on google about same problem. It's not my fault it's provider's fault they provide us low quality phone not able to sustain even within warranty period.

As i have gone to repair my phone as it was in warranty but the company didn't gave any warranty and didn't repair my phone as they asked for full payment... And behave very rudely... As i have bill of my phone so how they can say it's not in warranty i like to get my phone repaired as soon as possible... They took full details and not doing their work systematically

I have purchased mi tv delivered on thursday. At that time i was booked installation process. Time given by you on friday. No anybody come to install my tv till now. Pl tell me what i do. One phone was received by me at friday morning about installation to install same day. Now i am calling to that no. From tommorw evening na anybody received & response. Now i am handicap. Pl resolve my problem.

Date of incident:03/10/2019
Client number: [protected] and [protected]
I bought xiaomi mi a2 mobile and there was some charging issues with in one month and its in warranty period. So i visited the xiaomi customer service ameerpet hyd, for servicing. They serviced my mobile and with out any intimation they were changed mi motherboard.
Present we are facing same issue with charging, so again i visited same branch for servicing (Its in warranty period).
Reception person compared both invoice and mobile imei number, then she said that this bill is not for this mobile. Then i said last time we faced same issue so u people did service. Then she checked last time service report and she said that, mam last time your mobile mother board was changed so imei number was changed.

After that she handed over my mobile to service technician. Then after 1 hour he came to me and he said that, mam in this mobile one screw was left so we can't do service.
After ours discussion he said once we did service then customer have to check mobile.
Means please tell me how to check that guy has fixed all screws inside of that phone or not.
I think that he only removed this screw with in this 1hour time or else last time they forgot to fix this screw.

I trusted your service centre, so last time i have taken my mobile service there. But they people only did mistake like missed fixing screw and changed mother board. Please tell me whose responsibility was it i gave you the phone in very good condition except charging issue. Now some how it was a mistake from your a side and you are blaming me for it...

Resolution:
I want service to be done and take a necessary action on who did this mistake.
Very bad experience. Guys i suggest you all to never trust xiaomi... Never buy anything from them very pathetic after sales service.. Worst service centre at ameerpet hyd.

Iam chaitanya my contact number:[protected]
Invoice number:[protected]

I would like to inform you that i have booked mi tv through mi.com and my order number is order id: [protected]. The product was suppose to reach me 1st of october. Till date it has not reached ti surprisingly there is no information anywhere on the site and customer care e mail i'd has not acknowledged any of my mail which i had send 15 times till now. I tried contacting on toll free number but ivr has no option where i can talk to executive online. Then i went to chat section several times but most of the time it has been informed to me that some one will contact me in 24 hours but till now nobody called me. I tried on twitter but they are big bluffers and cheaters and has harassed me but did nothing.

Sir i have ordered a phone on redmiflashsale and money deducted from my paytm account but no confirmation takes place from your end. Please help

Please help me to get the solution

I have ordered for rupees 1899 and paytm confirmed about successful transaction but confirmation from your end
Site - redmi-sale.in

I have a proof from paytm
Please solve my problem
I have attached some screenshots to provide you actual detail

I have searched mi.com on chrome and google shows me redmiflashsale.in as first priority. I have clicked the site and site opens and i ordered redmi note 7 pro for rs. 1899. I payed the amount through paytm and ruppees has been deducted from my account as transaction was successful as message came from paytm. But about order i'd, order confirm or not, there is no confirmation from your end for which i still waiting and want a solution. I have ordered on 4th october. Please help.

My name is hariram from tamilnadu - india.
I purchased mi tv 4c pro on december-2018.
In july 2019, tv was not worked (Picture not visible) and complained to official portal. Mi service engineer checked and found picture circuit had been replaced. After replacement of circuit board, picture quality got too worst (Dull and less clarity)
I registered an several complaint's and service engineer came and checked. He suggested to change the setup box. We replaced 6 set up boxes. Eventhough tv picture quality doesn't't improved. The same setup working well in another tv.
Service team not ready to find rootcause for this issue. Since their only focus is to change or repair the circuit board. They are not ready make fault tree analysis.

I am totally dissatisfied about service of mi.
I feel too bad and i want your top official involvement.

Or else please replace my tv with new one.

Tv details:
Serial no: 19285/[protected]
Invoice no:sblc65487

Attached tv details for your reference.

Complaint reference numbet's
R[protected]th july 2019
R[protected]th sep 2019.

Regards,
P. Hariram
[protected]

I have registered a complaint on Saturdays 28th September 2019 and every day since then I am receiving a call from the customer care just inquiring about the complaint and I'm repeating myself day in and out .it has been 3 working days n there is no progress.. I had been to the service centre in jayanagar, bangalore on 18th Sept, the first service and further which the volume buttons arent working,
The systems hangs and after placing a call the system has to be rebooted if not it does not work. I am still under the warranty period and yet i stand a clear product replacement for any hardware issues.the registered number is +91-[protected]. The personnel who spoke to me the previous day said that it would be resolved by today afternoon and it been 3 hours since 12:00pm and yet not one call nor a message or a email.i am presently phone less an the product is in the service centre. The service centre has changed the hardware part -the volume buttons even after I have clearly specified them not to change it replace it . the issue of problems have increased after the very first service which I gave and I need an immediate action to resolve the issue