Xiaomi India Complaints & Reviews

Hello.

My name is dinesh verma and i am from meerut. I have been using a mi band 3 for last 8 monthes. Now i am facing some low battery backup issue with it. So i visited to the service canter, but thay just denied to repair it, saying that it has some very minor scratches, which is quiet normal thing after using a product for a long time.
This is a very difficult to use a product for one year without having a single scratche. The company is using these terms and conditions like a trap to catch the customers in that. This is totally unexpactable

I ordered a xiaomi phone in exchange with my other xiaomi phone from mi.com. But when the delivery boy came he didn't accept the exchange saying the phone i was looking to exhange has scratches and took the product back and told me i the money will be refunded and then i cam buy a new product.
It's been 15 days since that day and there has been no refund processed so far. The company keeps spinning fairy tales about the refund - first they told me that it will be processed once the product reaches back the warehouse whoch takes 24-48 hours.. Then they changed that to 3-5 days, then they told me 10 days. Then after pressing further they finally accepted there is some issue and that's why refund could not be processed and i was given a complaint number.

Today i got a call saying they are processing my refund and i will get a refund tracking number but nothing happened.

It's been 15 days, my credit card payments will start for the product and without the refund tracking id the bank will not accept the fact that the money is going to be refunded. Plus, i need to buy a new phone which i can't do without getting my money back.

It has been a stressful amd very torturous experience. Please help me get my money back from this thief organization.

Dear sir,

We are regular customer of mi products, we have been using mi phones since a long time (Purchased during flash sale on flipkart and amazon). Seeing the great quality of products, we had purchased a mi 55 inch led hd tv in june 2018.
We were very happy with the product, its affordable price, and amazing features. I am aware of mi brand before it was launched in india.
We had lodged a complaint for our tv on 2nd nov. My token number is r248320 and repair happy code 743283. The display of my tv was not working.
Being in warranty for display panel, a new panel was brought by the service man yesterday. The new panel was also found to defective. It is almost 15 days now, since our tv is not working. I thereby request you to please replace the complete set as per your convenience.

Hi MI Team,

This is Sureshbabu purchased MI TV Pro 49 inches last Jan 2019.
A month ago i am unable to share the mobile screen to the TV and lodged the complaint to the customer care centre at my location. But still the issue is not resolved and no proper response from the technical team. This is the worst experience i have ever got before.

I recommended my friends and collegues to purchase MI products.
But i am not getting the proper response from the MI technical team and still my issue is not resolved.

Hope this message will reach the escalation team to fix my issue as soon as possible.

My name is ravi kumar. My no. [protected].
Mobile - redmi k20 pro.
I bought my new phone on[protected].
When i gave the mobile phone to service care (Bhagalpur, bihar) on[protected] to resolve the problem of my blinking display, your technician told me that we submit the mobile phone without the screen guard. So your technician take out my newly phone screen guard and submit my phone and told me that it will resolve in 4 to 5 days. At that time my screen was in excellent condition. And after that when technician return my mobile phone on[protected], no problem was resolved and your technician told me that it is out of warranty and you need to pay rs 24895 to resolve it. And also when they return my mobile phone i found many scratch on the mobile screen and also back side of the camera, rubber like material is coming out of it. But in paper delivery date mentioned is on[protected] but i got my newly phone on[protected] by your technician.
So, i request you kindly replace my newly mobile phone or change the scratch display and back side of the camera from which rubber like material is coming out of it. And also take necessary and needful action against your technician because of mishandling of my newly mobile phone it screen got scratch and rubber like materials is coming out from the side of the camera.

Dear sir,

I bought mi tv from flipkart 6 month before my tv get slow and display problem i complaint to mi and also flipkart both are are escape from their responsibilities

Two days before i also requested registed complaint to mi their sent one service executive he will reboot but problem till continue i totally upset mi products he very cheaper from market in price some way he very cheaper his service also i need replacement even not complete 6month their try to convince my warranty period after that i will affect worst experience from mi products also flipkart

Now this issue going one no one support me kindly do needful

My order id : od[protected]

Mi led smart tv 4a pro
80 cm 32 with android

Imei/serial no: 19279/10610004
4394

Thanks

Esakki

[protected]

While am traveling on my bike i gone wet by heavy rain and my phone was in my pocket. When i reach home and take it from my pocket it was gone to power off mode. I tried to switch it on, it made on but suddenly swiched off, and it started restarting again and again. I rushed towards near famous mobile shop called image (Nilamboor branch) it seemed that it was filled by water, inside the camera also (Nb:it is splash proof and water proof (Company says such). I realised that it is not good to not cleaning it. After cleaning it they said that there is a shot circuit on battery and we need to change it but they haven't have battery of k20 model. I rushed to mi autherised servise center kozhikode flex, yamuna arcade, 13/507 2nd floor, kallai rd, kozhikode, kerala 673001. They behaved me as a begger, even though i reached with a complaint of premium series phone of mi. They said they wont allow warranty and they said we can solve the problem by self finance. After agreeing it and after two days they called me and said that it is not in battery, complaint is on its board!. What shall i do. I spended 24000 rupees for this premium phone. Iam going to move leagaly on this problem. I dont think that a water damage can bring problem on its board. And also image service adviser is not a fool, he said that it is only a problem of its battery. I want to hear a clear responce for this. And officialy, i cant talk in hindi or english fluently. Please provide a malayalam speaker if you are going to call me. Am giving my phone number under this [protected], [protected]

I recently purchased a redmi k20 and there is abnormal sound comming from inside the pop up camera. Two weeks earlier i bought this phone, but don't know why such sound is coming from the pop up camera. A 'brr brr' sound is heard when it opens and closes. Generally a sound of motor is heard but this is bigger than that. Cannot understand what the sound. Please give some fast assistance.

Hi, the recent miui update which implements face recognition is not adhering the privacy laws. I have never provided my face recognition information to the mobile and yet it was able to recognize my info with me even granting any permission. This is an infringement on my privacy and my property. I wanna know how you too permission from me to data mine my information i was explicitly cautious not to provide any such info to the comapny

I have a redmi note 3 which is around 3 years old. I visited the service center and they we can't repair this phone because we don't have the components and they gave me a number of a local mobile phone repairing shop and said he will repair your phone. That local shop guy charged me 3 times the repairing charges. The service center employees and that shopkeeper are working together and sharing the profit and looting people. Please take some action on this. And they did the same with one other customer who had a redmi 5 device, i saw this happening on my own

It's been not even a month.. Mobile is not in working condition due to hardware and software issue.. Mi service center is very worst in bangalore location. On 6th nov 2019 i visited service center in marthahalli and informed the issues.. Later they told need to update the os and they didn't fix the issue with in 24 hrs... And 7th nov 2019 around 6 pm i visted to service center then they started working to identify the issue... Later around 7 pm they given the handset but again facing the same issue then they are telling now it's motherboard issue.. And they don't have specific date to fix the issue..

It's very worst experience of purchasing mi product.

Order Rejected: Your Order No. [protected]/AWB:XMIP[protected] couldn’t be delivered and hence it has been cancelled. Refund of amount Rs.11999.00 will be shortly initiated.

Ye msg aaya tha mera oder cencel huva uske bad abhi tak refond nahi aaya he mene bajaj se peyment kiya tha abhi bhi muje bajaj ke emi ke msg aa rahe jo chiz muje nahi mili

Hi,
I am mani gupta from bathinda i visit 4-5 times on mi service center regarding my issue i.e. my mobile shows cross sign and mobile tower become disabled. I show this problem many time to service center they every time apply their software and till the problem is not resolved this happened 5-6 times. Now i am totally unsatisfied regarding the mi service and my phone gives problem every time.. You are requested to resolve problem otherwise change my mobile.
Thanku

I ordered Redmi 6 Pro Black (4GB+64GB) on 2018/10/19 at 18:29 from mi app and paid the money through my Gpay (Google Pay) and my order id is:[protected], but because of long delay in the delivery of the product I cancelled it on 10/12/2018.
After that I called to to mi care so many times
(With following Complaint Nos:
1. WOIN[protected]
2. WOIN[protected]
3. WOIN[protected]
4. WOIN[protected]
)

they kept telling me that the refund is successful even I shared my bank statement to show that the refund is not deposited in my account.

Sir, mi trimmer has shown fake ad to buy its product and gave wrong instructions about its product.
Actually the trimmer has not trimming a beard with clipper except 0.5mm trimming without clips.
So i need to return this product through amazon. It gave 10 days replacement but i tried my return policy has not accepted by amazon. I bought on 23.10.19

Dear Flipkart
Sir My name is Sunil Balasaheb Telange. I purchase MI TV4A on 17oct2019. Product deliver me on 19oct2019. And TV install on 22oc2019t at 3:00pm. 4-6days later TV is Automatic on or off. On 28oct2019 my TV is Automatic Off No indication or any Light is there. On dated 28oct2019 I Complaint MI customer care They says fill From and take appoiment On dated 28 I fill form and take appoiment on 29 Oct2019 12:00-3:00pm. But no engineer will come. I tried to call back MI customer care they says our engineer meet you. I take oppoiment on 29oct2019 but engineer will come on 2 Nov 2019. Engineer says TV MOTHER BOARD PROBKEM IS THERE. To change mother board request they given me no to his Office. I am contact but they says MI TV MOTHER BOARD not available More time taken as 1 months. I am shocked My new product in 6days Mother board problem is there. The engineer says you return TV on flipkart. Your problem not solved. Sir I face more more issue.I request MI customer or engineer replace TV but they refuse me. You purchase TV form flipkart then you request to flipkart. Sir I request you Plz refund me my amount 18000. Take my complaint against MI care. Sir plz resolve my problem as possible as.

I have purchase mi 4k 4xpro 55" led alongwith mi soundbar from mi store modi nagar (Up). When i see channel through airtel dth, then i felt big difference between audio from mi soundbar connected through bluetooth and vedio of led tv. I complaint and mi authorized engineer came to my home, but he could not resolve this problem. Therefore you are requested to kindly look into the matter and provide the solution of lipsing problem between audio and vedio.

Hi, I have ordered a RedmiNote7 Pro phone form MI on 24th September and returned it since I ordered some other MI phone. Order ID for the same is [protected] and it's been confirmed from there agents thrice that product is returned back to the warehouse and according to there policy refund will be granted once product reaches to warehouse. I bought the same phone on EMI and paying EMI from last 2 months for the same but didn't get any refund. When I spoke to the customer care they says that they have raised the refund request but no one is bothered to refund.

Hi
I had purchased mi tv on 14th july 2019. On 18th october 2019 i had complaint about mi 49 inch tv sound crackling issue. The engineer visited and registered for the replacement of the part which will be fixed in 2-3 days. It had been 12 days but no call from the engineer or the mi staff service so i called mi engineer he said your part isnt yet come, call mi customare care. I called mi customare care they said your part isnt come yet, it will be received to us by 31st october 2019. Then on 1st novemeber mi engineer called and said your part is received it will be fixed today. O said ok. 2-3 days passed no one come nor any calls. On 4th november again i called mi engineer he refused that he called me for the part. So i called mi customare care service again and they said your part isnt received yet. So i said why your engineer called and lied, customare care team also lied about the part to be received on 31st oct.

Its been 15 days and still they are telling to wait for the part and they dont even know when the replacemnt part will be received. If the part comes after 1 year so i have to wait a year for it. They are not even replacing the tv which is just 2 months old. Whats the use of the warranty when part to be replaced takes 15-20 days to be replaced. They are fooling customers,.

I want the replacemnt part or the tv replacement if part is not available or the refund.

Hope you will take strict action against mi brand which offers false promises.

Job sheet no - tvin[protected].

सर आपको अवगत कराना है कि मैं 28.10.2019 को रेडमी नोट 7s का मोबाइल खरीदा। इस मोबाइल में प्रॉब्लम यह है कि यदि कोई दूसरा व्यक्ति मोबाइल पर फोन करता है तो उसको डबल आवाज सुनाई दे रही है जिसमें हर प्रकार से देख लेने पर भी कहीं से सही नहीं हो रहा है। तो मैंने इसे रिप्लेस करने के लिए सर्विस सेंटर (1 हफ्ते के अंदर अर्थात 02.11.2019) को गया तो पता चला कि आपका मोबाइल 08.10.2019 को ही एक्टिवेट हो चुका है अतः कंपनी आपको रिप्लेसमेंट की अनुमति नहीं देती है क्योंकि मोबाइल खरीदे हुए 1 सप्ताह बीत गया है जबकि मैंने मोबाइल 28.10.2019 को खरीदा है किसका बिल मेरे पास है
अतः मुझे यह मोबाइल रिप्लेस करना है।
संलग्नक- 1. खरीदे गए मोबाइल की रसीद कॉपी
2. सर्विस सेंटर द्वारा दिया गया proof copy