Xiaomi India Complaints & Reviews

I am from chennai, bought a mobile phone in exchange with my old phone in mi india, exchange amt was 2150 and balance amount is 6849 i paid them online using my debit card.

On sep4th the delivery boy came to my house and check my old phone and said that he cant take it for exchange so i asked him i cant do anything for that this mobile is in perfect condition you are faking me.

He cancelled my order on sep 6th but i did not receive my money 6849 rupees back, they are still saying that it will take another 10 working days. But its nearly a month still i did not get my money back.

Worst customer service i have ever seen, they say india's no. 1 smartphone manufacturer but ultimately they are faking people so

My money not receive back, on07/09/2019 my account number is[protected], my money deducted from my debit card 4rh, worng transaction within 2:37 to2:45., massage received after cut my money 16999, 5999, 16999, 16999 recpectively, transaction ID PRCP[protected]/[protected]mi.com₹16999, at2:37, 2ndPRCR[protected]/[protected]at2:40, 3rdPRCR[protected]/[protected]at2:45, ₹16999, 4thPRCR[protected]/[protected]₹16999at2:46

Dear sir,
I am the user of a mi mobile handset named mia2 and it's headphone jack is not working. However, i have been to the service center to send it to repair but they are insisting me to show them the bill which unfortunately i have lost it but my phone is in the warranty period. I purchased it in the month of may. The service center is not helping me out and it is situated
Gazi para (Atghara), p. O. : r. Gopalpur
P. S. : baguiati, kolkata-136, n 24 pgs.
Gulshan tower

I bought redmi note 7 pro 6gb 64gb variant from mi store korba date[protected], i put my jio sim and airtel sim in it. When i reach home connect to my wifi it shows an update i update it, then in 5 days my jio network suddenly lost, i think that my sim is damage somehow, so i replace my sim, but when i reach home signal lost again and didnt came back untill i go outside my house. When i check my self what's the reason for it, i see that my phone is stuck at 2300 mhz which is high frequency of jio, jio runs in 3 band frequency band 3, band 5 and band 40. My phone stuck at band 40 when i take it to service center the guy say come on monday i will flash it, i told him the problem but he simply say what can i do, that's the behavior of service center guys they know nothing and shows us that they are technical experts. I want to replace my mobile asap or give me my problem a permanent solution. Contact number [protected]

I have newly purchased redmi note 7 which is under 6 month gurantee period
Of accessories but when i went to mi service center in indore, orbit mall service centre they declared the product as physically defective but it was not like that it is somewhere defective from inside and they are blaming that you damaged the product and they are not giving replacement of the product.
The product from outside is in fresh condition they is no hole or puncture is present in that however they just want to fool me. This is very disapointing from mi
I regret that why i have purchased a phone from mi which is having such a bad return policy and rude behavior

I got a message.. And order id is 2692. Book it from mi srore. Phone was redmi note 8pro. I didnt got it...
I had chat on mi shop with ur cs representative. They are telling that i have been traped by fake mi shop. How should i know its fake. You should inform costomers abour these fake shop. I have paid 14.500 rs. Now how will i get my money back. U should solve this query otherwise we stop selling ur products in india. I may do something otherwise our team will try and it will be harmfull for ur company also.

Hi,

I had purchased the phone on july 15th, 2019 however i started using the phone only in september, on 18th sept, 2019 evening 7.00 pm there was a software upgrade after which the phone was in mi logo loop and no switch was functional it was going on until the battery was dead.

19th sept i had taken it to authorised mi service center [radiant e serve] at ameerpet, hyderabad. To my shock i was told that it would cost rs. 12, 800 for the repair of the phone as water had entered the phone and the motherboard, the display, power key and the connector pin had been damaged and that including gst would be the total cost.

I was clear that there was no chance of water or any liquid spill as i carry 3 phones and i had showed him the other 2 phones too, all i could infer was the service center tech. Did not want to invoke the warranty for whatever reason best known to him.

Subsequently i called the customer care center and was discussing the issue when the executive cut the call, i was unable to contact them again nor did any representative of xiaomi call me to clear the issue. I also sent an email, where i received a standard answer that since water has entered the phone warranty does not hold.

I request you to kindly look into this matter as i firmly believe that the software upgrade had damaged my phone by going into the mi logo loop, and i am very clear that no water or any liquid has either entered or spilled as claimed by the technicians

Srikanth
[protected]@gmail.com

I'm not able to hear any music in my headphone jabra when i connect it to my redmi note5pro phone using bluetooth. Bluetooth is detected but no media can't be heard even though the media sharing is enabled and i'm facing this problem since last 2 days before that everything was working phone. My headphone works fine with other mobile phone. I guess something is wrong with my phone's bluetooth please fix it.

On 15/07/2019 my son ankit goel purchased redmi 6 pro-4 gb ram/64 gb storage mobile phone through amazon and gifted me. On 19/09/2019 my set suddenly stopped working. On 20/09/2019 i showed the set to siti communication sonipat, the authorised service center of mi. He told me that due to moisture fpc and subbord have been damaged and charged me rs. 820/- including service charges rs. 413/-. I handle my set very carefully and never touch with wet hands. Then how moisture can go inside the set. My set was within warranty. This is harassment to me. This has become common trend of most of the companies to refuse for exchange of parts within warranty on one or other grounds. Charging of service charges within warranty is injustice to me. Ministry of consumer affairs should take action against such companies exploiting the consumers.

Charging issue in my mi 3S mobile I visit the service centre Shree shakti enterprises spectrum mall kashipur . found subboard assy broken but battery unnecessary replaced by service centre. After repair i demand the old parts. Then deny by service centre to provide me to my old parts. When I want the payment throung debit card thrn excutive told to me, my swap machine is not working i have not accepted through card payment. Tax invoice not provide by service centre. When I demand the service centre GSTIN at invoice copy, Then tod to me I have not GSTIN. Why charge to me CGST & SGST. Please reply me to fast other wise i will submit the bill and harasment issue to me by service centre in consumer court
Thanks
Irfan
[protected]

Charging issue in my mi 3S mobile I visit the service centre Shree shakti enterprises spectrum mall kashipur . found subboard assy broken but battery unnecessary replaced by service centre. After repair i demand the old parts. Then deny by service centre to provide me to my old parts. When I want the payment throung debit card thrn excutive told to me, my swap machine is not working i have not accepted through card payment. Tax invoice not provide by service centre. When I demand the service centre GSTIN at invoice copy, Then tod to me I have not GSTIN. Why charge to me CGST & SGST. I submit tgr invoice in consumer court.

Use abusing language and demand cash without receipt for repairs the phone and threat if you told or complaint any body than your phone not repair in Any other MI store, please check CCTV footage of your service center as on 20-09-19 at 3 pm to 4 pm when your employees threatnd and want to got physically when i told your other staff members, please let me know if you have not repair my phone than why you take custody of same

Dear sir,
I had purchased poco f1 on 26/12/2018 through flip kart online shopping site. I got serviced two times in warranty for yellow patches on display on june 2019 and september2019 within a span of 3 months. Why this is happening. If i got the same problem after the warranty it will cost a higher side to replace a display. And warranty will not cover the date from the replacement instead it takes from the date purchasing. Kindly replace the mobile with new one and do the needful. The mobile has no good review from anyone which i know. The serviced copy and purchased inviloice is attached for your reference

Dear xiaomi team,
I am a senior citizen living in pune.

My mobile redmi y1 given to sofia services (Iris spectra) in august 2019, for 'sound not working' problem was diagnosed by them as 'water damage'. They charged me rs.5115/- & said they changed 3 parts (Mother board, charging socket board & charging strip). They said there is a 3 month warranty.
It did not work even 1 week. (Stopped charging, flash continuous on)
When taken to the same center again, they are again saying water damage & say repairs will be on similar chargeable basis.
The phone has not gone out of the house even!!
Maybe defective parts were used or claimed parts were not changed.

I have now lost confidence in this center.

I would like you to refund rs.5115/- charged to me, following which i can get my phone rectified elsewhere.

My payment link id: inv_d8avlgd87tsk2h
Cell : +[protected]
Mail : [protected]@gmail.com

I look forward to your immediate response as i am without a phone now.

Kindly acknowledge receipt of this complaint.

Thanks & regards,
P. A. Viswanathan

Hi
I chander mohan from faridabad
Maine apna mi phone model poco f1, mi store se buy kiya tha jiska imei number [protected] hai, mere phone ki display minor si brake ho gyi t or phone mera full running condition me tha. Maine apna mi phone service centre sector 14 faridabad me[protected] ko diya or clear bola ki mera data most important hai wo delete nhi hona chayie. Customer care ne mujhe service order job sheet per likh kar diya do not format data or unhone mere phone ka mother board dead kar diya or mera phone bhi return nhi kiya ab mai mi company per legal action/ consumer court me lene ja rha hu
Thanx
Chander mohan
[protected]

Order no. [protected]
complaint no WOIN[protected] NOT SOLVED YET
ONLY TOLD LIES
Order id: [protected]
Tracking id : XMIP[protected]
Complaint id : WOIN[protected]
I ORDERED MI A3 on 7th sept a prepaid order which was expected to be delivered on 11th and oromised delivery date was 12th but after 8th there was no change in order status they couldn't deliver it even on13th i filed a complaint and was promised for a solution within 2 days and yet til today i have no solution with me
Even after so many calls and text they just assured me and asked me to keep waiting it had been 12 days today but MI had no responsibility towards it customers...
So many tweets so many calls i think their executives are trained just to lie they have their own policy according to them but if the customer faces problems suffers they harras and they have no policy for that insted they cancelled my order on their very own even without my consent and they won't refund the money till 10 days as told to me by the supervisorthe didn't even try toarrange necessary arrangements for me

Redmi note 7 pro mobile, i bought 2 months ago, sudden hanging of touch was the main issue with the mobile at the time of hanging, went to sevice centre 4 times for same issue but they register the complaint two times. The service centre is not cleary telling the problem, once they changed finger print part and took the phone for a week, now they are telling its display issue and till now they din't return phone till now. I am deeply disappointed with mi servie centre in brodipet, guntur. So i request you to please consider the issue and solve it quickly.

Subject : Complaint of ‘YELLOW PATCH AT RIGHT SIDE TOP CORNER OF DISPLAY Redmi Note 5 Pro (Black, 64 GB)

Dear Sir,
I have purchased a hand set of Redmi Note 5 Pro (Black, 64 GB) [IMEI/Serial No: [protected], [protected] ], Invoice Number # FABAUC[protected], Invoice Date:[protected]
I have faced a complaint of ‘YELLOW PATCH AT RIGHT SIDE TOP CORNER OF DISPLAY ’ after 9 months . Given the hand set...

Just 2 hours before my tv was not worked. The lines was appearing on the screen. Then immediately i have made a complaint and technician called me within half an hour. He asked me to send a snapshot and i did the same. Again he called me and said it was a physical damage so you have to pay for screen cost. Then what i replied, first you visit and see physically then make a report. He was arguing with me like no need to come. Simply he closed the request. Without seeing physically how could close a complaint. I had a bad experience with mi staff.

My name is arshpreet kaur belongs to mohali. I have bought k20 pro from flipkart on 7th september 2019. But it has voice issues during calls i want to replace it. Your customer care is also very poor response there 4 no. Is not working which is working as file a complaint. Please replace my phone otherwise mi is not trustful. I hope you can't spoil your brand name so please solve it fast.