Xiaomi India Complaints & Reviews

I'm tinkal kumar. Rs 1899/- deducted my account to xiaomi account, mera complain ye hai ki mujhe facbook pr ek amazon company ka link/add mila redmi note 7 pro mobile 99% off pr rs 1899/- m kharida. Payment rs 1899 sent by upi paytm payment xiaomi compny m gaya h jiska refrence no.[protected] h and order id[protected], [protected] he. Payment hone k baad koi track id nahi mila mujhe nahi sms mila mobile delivery ka. Jo rule k according ye fraud hai.

I request to xiaomi company refund my deducated money rs 1899.

Please deactivate and refund my money.

Date of incident-29/11/2019, 03:03 am rs 1899/-
Name-tinkal kumar from bhagalpur bihar
Upi refrence no - upi/dr/[protected]/xiaomi/paytm/5033/oid2019
Email id-tinkal. [protected]@gmail.com
Mobile no -[protected]

I ordered redmi note 8 on 3rd of nov which was expected to be delivered between 5-8th of nov but it was not delivered.
I contacted to delivery service guys they said that the product will be delivered in 24-48 hr but it did not delivered.
Again i contacted delivery guys and they keep on saying it will be delivered in 24-48 hr..
I contacted mi customer care and they were also saying it will be delivered soon your product has reached to nearest service center..
I went to that service center and they told me that my product is missing.

Its been more than 3 weeks neither i got my product nor money.
I contacted to mi for my refund but they are not clearing anything also hung up call.

Tracking no :[protected]
Order id : [protected]
Complain no.: woin[protected]

I had booked the phone redmi note 8 cosmic purple with mi exchange at mi black friday sale and paid the full amount of rs. 8479 using google pay upi but the order isn't successful. When i chatted with the customer care (Mrs. Tamanna rani), she told me that the payment is deducted but it's not received at their end due to timeout. But the transaction status in my upi app shows that it's successful (Payment received my mi.com).in that case, they should initiate the refund back to my bank account but they are not doing so.

Here are my details o the same:

Name - zainil bharwani
Registered mobile number - [protected]
Order id - [protected]
Payment mode - google pay upi
Upi transaction id[protected]
Google transaction id - cicagkc2pzquyq

Please initiate my refund immediately.

Regards,
Zainil

This payment was made on 12th july, 2019 to xiaomi through paytm. It is mentioned on application if product purchase is not successful then xiaomi refunds money in 5-7 days without any complaint which is not correct. I complained on 7th november, 2019 after waiting for a long time. Complaint number woin[protected] for refund was provided for which a resolution was made by providing an arn number 75503729297034370411463. I contacted paytm and confirmed that no refund is made from xiaomi to paytm, attaching snapshot of the conversation from paytm. After this when i re complained to xiaomi, another complaint is logged on 21st november 2019 and confirmed that refund is not made and that arn number is not useful. Also, it was confirmed on call, that refund will be made in 5-7 days. Today it's been 139 days but no refund is made. And not sure about how many other consumer do have similar problem where the company is holding money for no reason and gaining profit on customer's money illegally.

I want my hard earned money back and request is to take strict action against these kind of frauds and fake commitment by mncs who loot our money for a certain time period to gain profit in terms of interest from banks.

Also would like to have a public notice from xiaomi mentioning this negligence and a promise of not to repeat this kind of situation with indian consumers.

I purchased mi suitcase with wheel costing about 8 months ago. Only after 2/3 times use its wheels broken. As it was under warrenty i complaint to mi customer care complaint no. Woin[protected]. I got call from mi customer service two three times, once they told me to provide invoice and photo to service centre which i complied and again customer care dept asked me to share the same which is also complied. It is interesting that from the day one they are trying to prove it is physical damage. That means i forcely damage the wheel now by spending about 4200/, my mi luggage became useless within 6/7 months and that too for using 2/3 times. Please don't buy mi luggage as alough they give warrenty for one year, we will never get the warrenty, they will always prove it physical damage. T
You will not also find any spare in mi service or local market. You have keep the useless dabba if the wheel broke.
Ref;wo:isin[protected]-e7b1 wo:isin[protected]-fbe3 wo:isin[protected]-9112
Complaint id: woin[protected]

Hello
my self hasan surya
mo- [protected]
mail id- h.e.[protected]@gmail.Com
from akola (m.S)

i m having problem regarding signal of 4g 3g signal
i have visited 8 times to service centre for care from akola regarding issue
still i m facing issue and the service centre manager mohit deshmukh and region incharge mr rajat tripathy also havent coperated .
If mi xiaomi inida cant solve my issue than plz inform me
i hav visited 8 times still facing same problem regarrding issue in network

last i hav visited service centre on 22-11-19
in my (xmin[protected] service record there is mention no problem found
and the manager commented the they have changed rf cable so why they havent mention in service record of rf cable.
(wrong commentment from manager -mohit deshmukh)

please reply on mail id - h.E.[protected]@gmail.Com

Its yusuf alam i have purchased redmi note 7 pro 6/128 gb on 10/05/19
Imei num is [protected]
From purchase date there is some isse in phone
Like
1 network issue
2 phone lacking problem
3 battery problem
I have gone 3 time to mi gallery for that issue they take my complaint take phone for 1 2 day after 2nd day from same issue i m going throw
So what shoulder i do ur mi service centre is note able to solve my problem where should i go
Its well known brand in mobile phone so i have purchased that but what should i do now
I m a pooran guy cant able to afford new phone
Plzzz help me and give me new phone
Otherwise i will suicide in front of servive center

Ekart tracking id: xmip[protected]., i have booked redmi note 8 pro gama green 6gb, 128 gb online on 13th nov flash sale., and paid online rs.16998/-., from that day i am waiting for delivery of my new mobile., daily i am contacting call center, the answer i got was please wait for your timeline., after i loged a complaint regarding non delivery of my product on 22th nov., they asked me wait till 26th nov., on 26th nov they deliberately closed my 22nd complaint and the reason they wrote was "phone not answered"., i have given my workig number [protected] this number is 24 x 7 on, and my alternate number [protected]., i didn't get any call from mi or the ekart., till today i am wasting daily 2 hours in contacting mi / ekart., no any use., still no progress in delivery., mi is not supporting in giving ekart contact details., if we pressurize they are giving ekart numbers which are not working.

Hi indian consumer complaint forum,
I bought one mobile in 2018, november 2 redmi mi a2 by investing 15000 rupees but i woked only one year what given warranty by redmi company. Exact november 15, 2019, my mobile motherboard gone. Very cheap quality mobiles making my the xiaomi india.

I am requesting you don't allow this china mobile company. They are making the cheapest mobile and services for customers.

Had purchased a redmi8 mobile on 18.11.19 online through amazon.
When dialing any number, the centre of the display screen is showing faintly a different colour. I am afraid that there is problem with the unit bought. Please kindly replace it with a good unit. Is it an old defective phone given to me? I feel cheated. Yesterday the phone all of a sudden got hung too.

From last four month i m not getting any updates... Regarding this i tried to complain... Through feedback... But it is also not working... Please provide me new updates as soon as possible... Because my mobile phone is not working efficiently... My mobile handset is xiaomi note 5... U people have also not informed about technical issue... Or any reason about that y u are sending updates... Please take it seriously... I m just fed up with this

I yogeshwar patil submitted my note 6 pro at the mi v-care vt mumbai on the 18th of november.. Vide service order no. Wxin[protected] as i was facing network problem since past 2 months..
My phone is under warranty and i was told that it would take 5 to 7 days for the faulty part to be replaced..
It has been 10 days now and still the phone is not repaired.. And when ever i call for the updates they hangup the phone before i complete.
Also i have been without a phone or any contact number for the last ten days. Please take necessary action..

I purchased mi tv on mi.com. I received the tv on 24/11/y2018. When I tried to use the feature mirror screen it's not working. They are advertising it as a feature in their website (https://www.mi.com/in/mi-led-smart-tv-4a-32/faq/).i registered a complaint about the issue to mi customer care. They sent a service engineer to rectify the problem he could not solve the problem. so i request for replacement/return but he said it's not in their policy.
I asked Xiomi customer care about the issue, they are saying sorry to me, they said they can't do anything.I attached the pictures below they are clearly advertising the mirror screen feature in their website but they failed to give that.
They just said we took it as a feedback.I was hopeless by their reply.
How can they advertise the wrong information on their website.It's an offence .Please try to solve my problem.Thank you Sir/Madam.

My name is Anand. I'm from Hyderabad. I've recently purchased Mi Water Purifier (in mid October 2019). My experience with the service has been terrible and I request Mi to take this product back and return me my money.

I've initially called and scheduled the installation and demo, at a time that I was available, and the customer care team scheduled the appointment. The technician called me 1-2 days before the scheduled time to check if they can come right away. I told him it is not possible since I was at work and requested him to come at the scheduled time only. The guy never showed up. I've sat at home during the 3 hour window, while I had other important work. My wife and I both work, and usually one o[censored]s has to stay home to attend to this kind of thing.

I called customer care and it wasted more of my time to get the appointment scheduled. When I requested for speaking with higher authority on the call, they made me wait 30+ minutes without anyone attending the call. I called again and requested for returning the product as I can't deal with these delays and disappointments. Next day they sent a technician unannounced. Fortunately, I was able to attend to them. They fixed the device in a hurry, and left. The tap wasn't fixed properly and it was leaking and I'm not able to use the product. I've also requested them for a longer outlet pipe, they've misinformed me that the outlet pipe is available anywhere. I've roamed 10+ plumbing shops to no avail.

I've called again and requested for fixing the leak, as other plumbers wouldn't fix this saying it's to do with water purifier, and it's better if the water purifier people fix it. So I requested for the leak to be fixed and an extended outlet pipe to be made available for me. The customer service scheduled appointment at a time that I confirmed will work for me, and the technician didn't show up. I called again, they took a complaint, and scheduled another appointment and the technician didn't show up.

I have raised a written complaint, the service team followed after 9 days, and told me they'd schedule an appointment. I told them 7pm tomorrow (27th) or 7pm day after (28th) will work for me. They confirmed that the appointment is scheduled. Within sometime, I got an SMS saying that the appointment is scheduled for 9am to 12pm on 28th (completely different time that what was conifmred on call, and a time that I will be at my office and won't be able to attend to the technician).

What is the point of asking for a set time if your technicians can't show up on time or even answer phones? This is the situation in a metro like Hyderabad!! How can we continue to use this product with such unreliable work and service? I have collectively wasted more than 10 hours in waiting for technicians, in discussing with customer care. This has been very frustrating and can't go through this every time there is a service issue. The product is good, but the service is just killing my time and because of bad service, just simply not able to use the product ever since we bought it (mid Oct 2019).

Can you please take your product away and simply refund my money? At least that way, I'd still remain a happy customer of Mi. As opposed to having to suffer through this.

In xiaomi mi super sale with exchange offer is going on. As a consumer i have placed the order redmi note 7 pro (4 gb x 64 gb) on behalf of exchange.in a same time i have made the payment of rs 7799/- on 18-nov-2019). Next day on 19-nov-2019 smart pickup got failed due to some technical reasons.

Regarding the refund i have contacted xiaomi multiple times, each time when i contact xiaomi they are telling 5-7 or 8-10 working days. But fortunately refund policy is not available in xiaomi website "mi.com/in", if i ask the same thing with customer care dept they dont have idea.

Being in digital network why xiaomi is required so much time to refund. Few minutes back i have contacted the xiaomi chat center, they are telling now 5-7 days required to reach warehouse, 1-2 days required to initiate the payment, 8-10 days required to refund. But no one knows exactly how many days required.

Xiaomi is ready to supply the material to customer within 24 hrs, but why they required 5-7 days to return warehouse. Once the product is reached why they required again 1-2 days to iniate the refund, why xiaomi is required this many days. As a customer i didn't take many days to make the payment.

Is there any policy to consumers or customers on behalf of xiaomi like "let the customer use the our product for 8-10 working days. If customer didn't satisfy means we will collect it back"

All the customer care executive says we are not fake you will get refund, is this is not fake or cheat to hold customer money for long time.

I had purchased one mi tv but now we are getting issue with that, straight line is reflecting in tv due to heating issue i have raised complint baout this to mi customer care after that enginer was visited at my home and saying that you hvae to pay for this issue i was saying why we have to pay my product is under warranty they was saying no it's damage i was said show me where is the damage but they didn't resolve my problem i have escalted this issue to mi hire persons but still i didn't get any response from there to dya i have got call again from mi filed support they are saying i can give you discount for 25% again i have sent mial to hire person why we have to pay my reason but still i didn't get nay reaponse from there please help me and resolve this issue sson.

Hi,

On 22 November, I was taken to the service center of MI due to the failure of the Redmi 5a mobile phone in the name of Akhilesh, first of all he checked the mobile and said that its camera, power button is not working.
He took the mobile to his service room. He checked there. Later I was told whose mother board would be changed, whose cost would be ₹ 4068, but when I refused, he greedily told me
And they also said that within 24 hours your phone will be available with a 1 year warranty with a discount. It is going to be 72 hours. I have not received my phone yet. I am feeling very uncomfortable and I used to expect a lot from this MI center which is producing satisfactory facilities at the moment. I am very upset. So kindly request you to kindly give my phone to us in the same condition as it was before, because I know that I will neither get 40% discount nor 1 year warranty paper.
So I do not want to take advantage of these facilities, my phone should be given in the same condition as it was, thanks

Service order Bar code details:---
WXIN[protected]

Thanks & regards
Akhilesh
Telecom engineer at Reliance group

I have purchased mobile "Mi A3 Not just Blue 6GB+128GB" on 30th Sep 2019 and returned it by not accepting the delivery as per customer case instructed.
Later on they have said the refund will be credited to original payment source within 8-10 days.

But till today 25th Nov 2019 I have not received my refund amount.
They got my complain and called 2 -3 times but not able to provide refund.

Order id is: [protected], .

They have provided the return ref number, ARN number[protected]. I have checked with bank and checking the statement regularly and no payment is received.

Its almost 2 months and a mi.com india is not able to provide me refund.

On 20 nov 2019 due to power on fault for my redmi note 7 mobile purchased on 13 march 2019 and with in warranty period of mi india company i go to mi centre divine galaxy e services sec 3 rohini delhi110085 code xmin1379 at 10:45am for repair where the executive told me if phone has not get water in it or open outside it will be repaired free under warranty to which i agree but on check they surprising told me that ur phone looked not balance and looking slightly bent and will be repaired under charges and since i have not seen any such problem and i oppose but after arguments they refuse to attend my phone without charging money and having no option i asked them to repair for which they asked me to sit for hours and return phone at 6:30 pm after charing rs1200 cash vide cash memo no 19/mi/r11118 of 20/11/2019 now it looks that warranty is just an eyewash for customer when mi has to refuse warranty for useless excuses for charging money really very sad experience from mi i have tried to contact mi india and raised this matter also on facebook page of mi india on 23 nov 2019 but they bluntly replied not to entertain with single arguments that phone is out of warranty without listesing or any enqiry hence it looks that warranty is just an eyewash for mi redmi customers and mi service centres wish to charge for anything for making baseless excuses

In kolkata, there is a mi official service center at barasat. The most worst service center every visited. I had a problem of bad quality voice recoding. They tried to fix that by making the mic hole bigger, how funny 😂😂😂!! It maked my phone ugly. They didn't even pay us the damage charge. At last they said, the mother board needed to be changed to fix a tiny mic with ₹6000!!