Xiaomi India Complaints & Reviews

My name is G.kiran i ordered mi headset on October 1st in mi store ...They said it will deliver within 3 to 7 days ..I was waiting for my order but i did get within 7days also again i called them to know when my delivery will come they said on 12th but it did came again i raised a complaint to them delivery me immediately ..They answered it will with 4 working days (october 16th) but again it was delayed ...On 17th october i called again they said they need time to deliver the product for 5days ..They have no responsibility to deliver the product on time ..Sir plz take action on this

The company is not at all professional and do not expect to get any customer support. Don't ever buy anything online from them.

The customer support numbers would not be seen on their website.
Order placed can't be cancelled as they confirm with order number which can't be tracked. Once paid, you can't do anything. Better to avoid chinese companies like these.

The company's attitude is same like their chinese product

I'm a k20 pro user and is using from last 40 day, no satisfactory output phone is bizarre disaster, performance is lacking, camera focus is lacking, and call recorder is flipping hence recorder app is not opening, not value for money. User experience is zero publicity base product performance vice zero, no complain reactions, first and last time using mi device no for future.

Hi Have registered complain to repair my TV on 21st September. Tv is in warranty period. technician came to my home & confirmed the issue & told me that one part of TV is not working so he need to place an order into their system. Once that part arrives Mi technician will come & repair the TV. Its been a month now no one come to my place to repair the TV. Customer care is also not supporting. They are just raising the concerns to different different team.

Dear mi team,
I was applied mi phone poco through mi mobile application and they shipped my courier through bluedart and it suppose to be reach by 4th oct'2019. But as of now i am not recieved my parcel. When i enquire with blue dart team they told me that they was missed the shipment and they already send a mail regarding to mi team shipper. As per thier communication now mi only responsible for my shipment. So treat this as a serious complaint and hand over my shipment immediately

My order number: [protected]
My shipment no: [protected]
My mobile number: [protected]
My e-mail id: rsudakar. [protected]@gmail.com

In this regard i was already compliant through mi toll-free number and they also provide request no-od[protected]. They also told me that they will be get back in 24 hours. Now 40 hours completed, but there is no response. So please treat this as a serious compliant and revert back immediately.

Please find the tracking screen shot of my shipment. Yesterday mail also send to xioami team. But there was no response

Regards,
Sudhakar babu

I received my mi tv on 14th oct, requested online for installation for 15th oct 9am -12pm.. I didn't even receive a call from the technician.
Later when i get the technician number he says he will come tomorrow. What the hell.. They are doing as per their wish.. Doesn't mi not taking care of his customers. I have also read few bad reviews regarding this topic..

MI TV 55 inch stopped working after 50 days I bought. I raised service complaint and service engineer came on next day, told some part has to be replaced and it will be done in 3days. After that no one has contacted me.

Every time I contact service engineer they will tell me to wait for couple of days.

After one week I raised the complaint and customer care promised to resolve within 6days.

6days crossed no one has contacted me.
Its been 20days after initial complaint, still no resolution.

Complaint number : Woin[protected]

Have Ordered the Product on 3rd Oct and the same was delivered to me on 5th Oct 2019, and on the same day which is on 5th Oct have called Xiaomi Customer care and registered a Complaint stating that the product which was delivered to me was in damaged condition and the forwarded the Snap Shot of the products as requested by the company and they have promised that within 2 days the damaged product will be picked up and the new one will be delivered ASAP, its been now almost 10days still the pick up has been done. the Complaint number is: WOI[protected]

My mom's phone... Redmi note 5 pro.. I bought it off amazon. We have the warranty card and everything. The display went off a few days ago. We went to the redmi service centre and they are saying that the phone can't be replaced or renewed by the warranty card as the motherboard has been previously tampered. What the hell is this? It will cost 8k for the treatment... What's wrong with redmi. I use a redmi phone as well... But i am disgusted by this company. They spit on my trust. I need immediate assistance and response from the redmi team.

Its an headache to inform you one more time about problem i am facing in context to my TV . I have been calling customer care since 15 days twice a day and each time i have to repeat my problem and a single line is repeated each time from other side "we are sorry we will come back to you soon " but that soon has never come like such a big company but no way to resolve customers problems are your products made just to work for warranty period and after warranty period us over the very next day u start facing problems in product . This is very bad part of the company . I want someone to concern my issue otherwise i will have to do needful by complaining in consumer court redressal ...

I bought mi tv 4x (50) on september 28 in mi store. That delivered on october 5. After than i requested for the tv installation through the mi store app. The technician came for the installation process on october 7. During the installation time we saw damages on the display (Between display and panel). The technician told they gave a complaint in the company. We are requested to repair the damage on the tv or replace that. But still now nobody won't give any response. We are very disappointed for buying this tv. Please give a response for your customer.

As per my issue i have a problem with your company product

I had purchased redmi note 7 pro 4+64gb nebula red on18/05/2019. And after till date i was go 7 times to your authorised service centre and i had 2 job sheet (Wxin[protected]/09/2019) and (Wxin[protected]/08/2019) for sensor problem and incoming and outgoing sound issue and speaker issue but yet not solved my problem. And this is a second time i compliant in customer care but again and again said go to the service centre and now i am not able to go service centre again and again.

And now my talk if you not able to change my device (Defective product received when i had purchased) i am going to raised my compliant to consumer court and destroyed your product and courier it mi headquarters along with compliant copy (Within 2 days if not answer). And now i will never ever purchase any types mi product.

My tv was not working i have call customer service and requested to repair my tv on 1st october and the mi engineer has to visit my home on 3rd october but he doesn't visited and then i complain to mi customer care on 4th october they told the engineer will visit tomorrow but till now the engineer has not visited to my house to check tv i am calling customer service every day they are telling that engineer will visit tomorrow..
Please help me

I had ordered mi band hrx edition black on 2nd october 2019 through mi store app. Due to some reasons i had to cancel the order after sometime. Today is 13th of october but till now i have not received the refund. Everyday i talk to xiaomi chat support and they say wait for few more days. I think 11 days is more than sufficient for refund to be credited. Now i am losing hope on this company xiaomi india. I want to file a complaint regarding this issue.
Order id #[protected]

My self prakash sirwani, i have purchased mi tv 4a pro from mi store, after various day technician came to installation but it's didn't work, so he packed as it is n said tv not working so we do procedure to replace fresh one tv, but still no reply from mi service center as well mi store, when i called technician did misbehavaoured, i want solution

I recently ordered a few products from mi app and paid for it in advance when the product was not delivered to me on the promised date i made a complaint on call to mi india, after two day the order was cancelled (From the delivery partners end and i didn't had a clue about it) and was told refund is being made and will be credited in 8 -10 working days. Now the point being i ordered the products during an offer period and using a time sensitive coupon worth ₹300 (Which i was informed i will get back but again "time sensitive") and won't get the product in same price and today which talking to a senior officer regarding the same problem and asking him to just reissue the product as it had been already paid for and was not cancelled from my end but he seemed uninterested and basically used only few word like "hmm", "ok", "i can understand but cannot do anything" and the best part he cut my call while i was still talking and to be honest i never spoke a word in high tone, i was just talking to him rationally trying to get a solution to my problem. If this works plz help me out with the issue as soon as possible.
My order id being [protected]
I think you can contact me from my order id.

I purchased from flipcart redmi note 7 pro, invoice no fabzqa[protected]
dated 02 10 2019
After I received mobile i found display screen is problem, immediately i call flipcart to repalace the mobile, sttill now no response
my mob [protected]
messege me where i get replacement? or sent warrenty service centre,
I don't have any mobile atpresent, so I need very urgent
Please reply me immediately
thank you

My set was showing line on screen. I went to service centre to ask for repair.
Firstly they were saying your phone is out of warrenty. So you have to pay. After i showed them original bill they checked phone. First they told screen have to change it will take five to seven days. I ask them to do it early. One of the guy there screems and told me that your phone is damaged from one side and now i have to pay for screen and it will not be changed in warranty. I told that i will complain. He again rudely say your complaint cannot hamper me any more.

I bought mi tv 43 model through flip kart and got power on issue immediately after 1year.. For repair i'm struggling like anything.. Mi service center person came, informed both main board and panel.. They replaced main board and i paid the money.. They informed panel is under warranty claim, will be replaced within 4 days and still i'm waiting for more than 9days with continuous follow up.. Mi don't have proper customer care (Voice call)...

I have ordered a phone on 2nd October 2019 from MI India site (Order number [protected]), and it is not delivered after 10 days. It is sent through Delhivery courier service and their customer service number is not reachable. I keep calling Xiaomi customer service number and the response was very disappointed. They called me 2 times, first time when I took the call, the person on the side said hello two times, and said "It is nice to speak to you, have a nice day". It looks like the person wants to make a call for the sake of it or to complete a process formality.

After all these days, I got a call on 11th October from Courier person asking for details to reach my place. I was waiting for him since noon, and he was not traceable after that. I have made multiple calls to him, but he declined to take the call. In the night, I found an update in the tracker saying the I was not reachable for courier agency. I am tired, I can't go through this trial further. Tt would be great if Xiaomi could return my money.