Xolo Complaints & Reviews

One mobile Xolo Q500S was purchased from shops named, Jai Mobile Stinger, at M.G. Market, Bye Pass Road, Chas, near Gitanjali, mob. No. [protected]. It found dead within warranty and deposited for replacement to this vendor on 19.09.2015. The vendor gave 7-8 times promis to give the replacement within this one month, but every time he denies by making false statements. I am being harrased by this vendor. I want to know is this your service that provides to your customer?. What is about my set that was purchaged from Xolo brand believing that it was a good product & good customer service from Xolo Company. Plz solve my problem as soon as possible. thanking u.
My contact no is [protected]

Maine 1 mahine pahle hi phone liya he... Or usme touch problem this yo me phone ki dio bnane ke liye service centre me gya... To vahape mujhe koi response nai mila... Phir jyada problems ki vajah se Maine 1 month ke bad phone vapis diya service centre me... To bhi response nai mil raha... Mere pass total 4 phone he xolo ke... Apki company pe bharosha that isliye 4 phone liye... Ab aap hi batao... Me kya kru... Xolo ke service centre ke samne sabhi phono ko jalau... Yaa aapko response dena he...

On 01/09/2015 i was make mind to spend my hard earned money with your waste product "XOLO Black" purchased from Honey Telecom Bill attached (My 1st Mistake) On 30/09/2015 QWERTY touch stop working and i was submit whole device to shopkeeper to exchange/replace. He said he was repaired through XOLO/LAVA registered service center Jalandhar (Bunty Mobile World) Almost 20 days going to complete but there is no information how more days it will take. Pls. refer this mail as request and exchange defaulted device as i was to harassing from shop keeper & from your service. This is to embarrassing for me that i was used new purchased device 30 days and almost 20 days going to complete in your service center. I am here advice to all to not buy this waste product.

Charging Connector Damage on warranty Period my mobile Submit on 06/10/2015 till now Not Repair By Service Center, Worst Service By Smarnika Enterprises Panvel Branch. Charging & Hanging Problem Also, unhappy with Xolo q200L & Service, IMEI No.[protected] Alternate Mob No.[protected]

I am vivek navale. 350 characters are not enough for my complaint .i ll draft a mail soon.and i ll go for consumer court. IMEI no. [protected]/[protected] mob.no [protected]. hope you ll track all care details by IMEI no. the worst service ever i had by your side submitted phone for one reason and took back with thousands of issues.

I am using XOLO Play 6X-1000 one year which brought one year back & now I am facing battery problem. So i am searching for past 1 month, I couldn't find it. Finally I found in http://www.xolo.in/spare-parts?Device=Play6X-1000, but I couldn't find links to buy it. previously I sent query 4 times at http://www.xolo.in/contact-us, I didn't get any response from their end, and next I sent mail twice at [protected]@xolo.in, here also same NO RESPONSE. I tried to call at Toll No[protected], which is Not free & also they too don't know what is solution. I searched in all XOLO service centres at Bangalore & I didn't get there too. Finally I came to know that XOLO has Service centres where we can't even get battery, 'Email us your query' & 'CUSTOMER CARE & SUPPORT' which won't even get single reply, though you sent your queries 10 times and runs 'CALL CENTRE' where their executives don't no minimum information about company and company products & don't know for what they are working. And they say 'XOLO' -leading mobile manufacture in India & full of Drama, Drama, Drama. When company can't even provide minimum service to customers, then why they run all these services & sell mobiles and cheat people.

I am looking for a replacement battery for Xolo X900 in Bangalore, its not available in any of the xolo service centers in Bangalore. I have also emailed to Xolo customer care but again no response from them. Its absolutely not acceptable...

Tommorow I asked for a mobile charger to the service man of service center at ssiliguri & they given a damaged charger.today I visited once again and asked for a good one, they took the charger into the room but then delivered the same one.yes it was dameged.I told them to exchange that but they didn't.Worst service center.Worst service man.

I bought near about 2 months ago from flipkart with price Rs:13000. It is not getting charge properly and not functioning now from last 30 days. I went thrice at the service center they said me that they had no link of server as well as no manual process to get service for my phone. I did not get any replacement phone to use in my daily life which is a big problem for me because I don't have a phone to communicate. I called them with their customer care toll no :[protected] and [protected] but no one picked up my call. What kind of service they are providing I do not get understand.

In Brief:
I purchased a Xolo tablet 6 months back & it has been in 3 different service centres for over 3 months now (still is in service centre) & all the major complaints still exist.

In Detail:
I have a Xolo Play Tegra Note (sl#:[protected], which I have not been able to use properly from the day I bought it, on[protected]. A few months back it became nearly unusable because of over-heating, performance lags, touch non responsive when over-heated & charge was not getting in. The tablet has been in 3 Xolo Service Centres for 3 months & problems still exist.

First Xolo Service Centre I approached was Sonic Systems, Alappuzha (#1300355, Ph#: [protected]) on[protected], which is 25Kms from my home. They said they don't service tablets there & needs to be sent to Delhi which would take 15 days (Workorder#:[protected]. I agreed. After 21 days on[protected], I received the tablet. The service centre people said everything is fixed. I believed them & took the tablet home. When I reached home, the tablet received Android 5.1 Lollipop update. So I updated it & started to use it. The same old problems started to show after a few days & the tablet went completely dead in less than 1 week. When I called the service centre, they said to take it to Ernakulam service centre as they stopped supporting Xolo.

Second Xolo Service Centre I approached was Smart Technologies, Ernakulam (#1300517, Ph#: [protected]) on[protected], which is 80Kms from my home. They said, as the tablet is dead, they need to check it in detail to find what is the problem & if they could not solve it, then they would create workorder & send it to Delhi (Service Call Note#: 3413). They provided me a time-frame of 20 days. After 20 days, when I called them they said it has been sent to Delhi & would take 1 more week (Workorder#:[protected].I agreed . Finally, after 43 days on[protected], they informed me that the tablet has arrived from Delhi. On[protected], I went to collect the tablet but immediately itself I found that old problem of not charging properly was still present. I showed the service centre people that battery dropped from 14% to 12% while connected to charger. They agreed that it was faulty but they said they stopped Xolo service & cannot do anything about it. They advised to take it to Lava Care (Uni-Tech Solutions, Ernakulam)as they are handling Xolo Service now.

Third Xolo Service Centre: On the same day itself on[protected], I took the tablet to Uni-Tech Solutions, Ernakulam (Lava Care, Ph#: [protected]). I told them my situation & they said they only do service of Xolo phones & tablets with IMEI. As Xolo Play Tegra Note does not have SIM slots, they are not sure what is to be done. They accepted the tablet but they said they need to confirm with higher officials as this tablet as gone through 2 Level 4 service & why the problem still exists. They provided Lava Work Order# 102. On[protected], they called me & said that it needs to be sent to Delhi again & would take another 20 days. When I asked for a workorder#, they said that the workorder is created from Aluva service centre as only they can handle tablets & assured to SMS me the workorder# once they get it from Aluva. I've been calling them for 1 week now & I still don't have a workorder#. (& the story continues...)

The tablet is in Xolo's authorised service centre. They only provided me a Lava Workorder# 102. All the papers I received from the service centres is attached.

Please provide replacement if you cannot service it. And technically, 3 out of the 12 months warranty is gone due to poor service, ie. I lost 25% of the warranty period.

Ths product I was buy FRM snapdeal.Bt Whn I'm trying to update system then it shows "setting crashed " thn I hd visited xolo service centre Bt thy are unable to solve it nd also said that this may be fake mobile or stolen mobile jst Bcs their system is not excepting the IMEI NO. nd aftr tht franchises of tht service centre behave very bad nd rudly.

I have purchased xolo play 8x 1100 in january 2015 since i have purchased this phone i am going through loads of problems. List of problems with this phone. 1.Mic not working 2.Some Application does not work 3.Display problem 4.Phone gets switch off 10-15 times daily and does not start before 1-2 hours 5.earphone faulty 6.charger faulty 7.Network Problem 8.Jack problem I have visited Service center 5-6 times for last 6-7 months. Bt still i am going through these problems again and again. Please i want my money back or a new phone. Return refund ot change Aman Sinha [protected] [protected]@gmail.com

Sir mera aap se vinarm nivedan hai ki mera mobile jiska workorder no[protected] jo 04/04/2014 ko forwarded kiya gya tha lekin mujhe nahi mila kirpya sir aap se nivedan hai mera handsetjiska modal no.A500s hai jald se jald mujhe diya jay dhaneywaad

Respected sir, I had purchased xolo handset Q1000 OPUS HD on 16 december 2014, IMEI/SERIAL: [protected], INVOICE NUMBER: S172ED/14-15/516 Few days back my phone starts giving touch problem and i had reported to service center in patiala, NETWORK BUSINESS GROUP, LELLA BHAWAN, PATIALA and they ha dchanged my touch and i had received my phone 3 days back and since then my phone screen is playing and cracks are coming from near the speaker. I had asked your authorised dealer in patiala they said me to post an email on xolo care because screen is giving problem since i had send to the service center for repairing the touch. SO I request you to proceed with my complaint at your earliest.

Date of purchase 14/10/14. Bill no 13317 . IMEI NO -[protected]. VERY sorry to lodge my complaint with heavy heart as my mobile is getting exxesive heat while in use from very first day of purchase and since last 2-3 month phone is hanging frequently and also getting on and off frequently by its own. The set was subbmitted to service centre 6 times at different dates but they are unable to repair the above mention problem and the set is still having the same problem . The service centre is unable to resolve the problem even then the are not recommending for exchange of the set from new even on my request . Therefore may I request you with earnest hope to declare the set as scrap and exchange it from new . To stablish the faith o[censored]s on your company in future .

Dear Sir/Madam, Please note that i have submitted Xolo QC800 Tab (Under warranty) in service center dated on 5th-sep-15 and i am contentiously tracking to service center, customer care, area manager Tanveer-contact no [protected] but did not get any reply till now.still under repairing.repairing. Pls see the below conversation with [protected]@xolo.in also for reference. Thanks. Vikram Bais [protected]

Dear sir, My Name : Shantanu Jaiswal Mobile No : [protected] i bought Xolo Moblile From The Moblie ARENA. Buy Date : 09/01/2015 Model Number: omega 5.5 IMEI NO : [protected] Shop Name & Address : The Moblie ARENA, B-44 Indira Bhawan Civil Lines Allahabad. TIN[protected] After Some time there are some problem in mobile like Sensor, Sound, Panel Key, OnOff swich. so i have got to service center. Service Center Name & Address : AHED ENTERPRISES, Sardar Patel Marg Civil Lines Allahabad. Tin [protected] Service Center Mob : [protected], [protected] Service Date : 04/08/15 Model Number: omega 5.5 IMEI NO : [protected] but after one month they have not solved any problem and whenever i call him they did not talk proper with us, using bad language also we are not get any support from XOLO company. so please do something. omega 5.5 Mobile / Service Center not returning

Dear sir, My Name : Shantanu Jaiswal Mobile No : [protected] i bought Xolo Moblile From The Moblie ARENA. Buy Date : 09/01/2015 Model Number: omega 5.5 IMEI NO : [protected] Shop Name & Address : The Moblie ARENA, B-44 Indira Bhawan Civil Lines Allahabad. TIN[protected] After Some time there are some problem in mobile like Sensor, Sound, Panel Key, OnOff swich. so i have got to service center. Service Center Name & Address : AHED ENTERPRISES, Sardar Patel Marg Civil Lines Allahabad. Tin [protected] Service Center Mob : [protected], [protected] Service Date : 04/08/15 Model Number: omega 5.5 IMEI NO : [protected] but after one month they have not solved any problem and whenever i call him they did not talk proper with us, using bad language also we are not get any support from XOLO company. so please do something. See Buy Shop and Service Center Recipients in Attachment.

I have purchased Xolo Play 8X-1100 last year Oct 2014. My phone given problem on dated 28th August 2015. Problem is Battery shown charging but not charged. I given my phone to Service Centre on 1st Sept 2015, they said that some card has to be changed and card has to come from Company so it will take time. After 15 days call from them that phone is ready. I recvd the phone. When I have insert the sim then shows that IMIE no INVALID. I rushed to Service centre. They again keep the phone for 1 day and problem solved. After 2 days when we go outside with our family and try to use Camera then its shows CAMERA inactive. I again hand over the phone to service centre again they said that CARD has to be changed. Again after 15 days I got my phone now camera is working but Head Phone not working. I think that company and their Service Centres are cheating us its also very surprising that Toll Free no person said that we can't do any thing please talked to local service centre. I am trying to given complain to the Consumer Forum. Sanjay Kumar [protected] sanjay.lic.[protected]@gmail.com

I bought a new mobile Xolo Q2000 on 13/02/14, (IMEI No.: [protected]). Within two months, I faced problem with touch for which I gave my mobile in the nearby Xolo Service centre and got my mobile back after 75 days from the date I have given it for service. Within few days again the same touch problem occurred for which I gave the mobile in Xolo service centre near Perambur. And got the mobile back after two months with mobile replacement on March 2015(IMEI [protected]). The replaced mobile from the beginning have given some problems such has severe heating, blinking, automatic turn off and by two months the phone is in dead condition for which I have took my mobile to nearby Xolo authorised service centre, United Mobile service, Paper mills road, Perambur(PH:[protected]). They have not giving proper response and very poor customer handling. They said that the mobile is been in dead condition due to over sweating and the mother board has been damaged. I am really disappointed with their talk and gave my mobile to send to head office for free service has this new replaced mobile is in dead condition within 2 months from replacement. But they said no warranty for this and have to pay 5000 for mother board. And finally I accepted to pay for the service. But since the date 23/06/2015, I gave the mobile for service and till now( 23/09/15) more than 90 days there is no proper response from their side. I am highly disappointed with the poor Xolo service and very much hurt with their response. From the date of purchase till now my mobile is been more number of days in the service and I have only used it for few days. I would like to get my mobile serviced within five working days from today (24/09/2015) or else I have decided to file a complaint against the United Mobile service, Xolo Service and Xolo Mobile Head office. Hope I expect proper response from your side at the earliest. Note:- Here with attached my Purchase bill and Xolo Manual Job Sheet.