| Address: Pune, Maharashtra |
Hi Team,
I had submitted my Xolo Play8x1100(IMEI no. [protected]) to service centre( New Tirupathi Cellulars, Khralwadi, pimpri, Pune - 411018) on 31st Aug 2015 due to "Mic not working issue". The work order no. is[protected].Also note that the same issue had happened around 2 months back and in which the hardware of mic, mobile screen and battery got replaced in the same service centre mentioned above.
The issue has again come up just in 2 months. The screen which got replaced without informing me was found not genuine as there is no XOLO logo(which was present on my existing screen) on the replaced one.
As being your customer, I would like to raise a query that is if a product spare is to be replaced more often then the customer like me, will not be able to carry a good faith on the product manufacturer. Also if the product replacement which took 1 month or so, then this will indirectly decrease my warranty period without being using the same.
I would like you to please help me solve the issue. Rectifying the mic issue permanently with no more future issues and replace the screen with original black screen which was present earlier. If the same is not happening due to any issues please replace the product with other with same specification as mentioned in XOLO Play 8X1100.
I think being you customer, you would definitely come out with positive resolution as soon as possible. Do again request you to think about the difficulty faced by me due to these repeated issues.
Complaint marked as Resolved
I have a problem with my XOLO cellphone which is still in warranty period. there is a problem with the Mic of the cell phone before one month of its purchase.
The phone was given to your recognised service center in Bangalore(Service Point, Jayanagar on 30/7/2015. the representative promised to repair the phone but didn't bother to inform us for a week when we called up we got a reply from them saying that the issue cannot be sorted out there is in the service center and to be sent to the company for a replacement or repair work. there was no communication from the service center for over couple of weeks and we contacted the customer service we got a reply that it is in transit and will reach in couple of day. this scene went on for more than a month when ever we call up their standard reply was "it is in transit and will come in 2 days". finally fed up with their irresponsible behavior when we walked into their service center we again got a standard reply "it is in transit and will come in 2 days" how shame full, irresponsible and substandard service centers you have. after shouting at the guys in the service center the phone was returned back the same moment. this concludes that the phone wasn't sent anywhere and it was kept with them for more than a month bluffing us and playing with us and creating huge loss to us managing ourselves with out a cellphone for over a month.
i still don't understand how XOLO cannot take the responsibility of their product which is still in warranty and facing problems within first month of its purchase. Shame to you XOLO. the phone is returned without repairing even though its in warranty and i doubt the service center guys of stealing the internal parts of the cellphone now. they are so careless about their customers and take them granted. XOLO is completely responsible for this behavior and i don't mind taking this issue to the consumer court.
find attached the acknowledge from the service center.
Shame on you XOLO. You deserve '0" rating.
Regards
Vinay