Xolo Complaints & Reviews

My cell phone is not working properly, its hanging and not accepting 32 gb memory card, but its written in details that it accepts 32gb memory card and bluetooth is also not working properly i have to chnage this cell phone from company because its in warenty .

I purchased Xolo Mobile battery from their authorized service centre M/s Best Services on 08.04.15 with 6 months warranty. Battery was not working since starting. I again went to M/s Best Services office in Netaji Subhash Place, Delhi. Now they told us that they are no longer working for Xolo Mobile. They advised us to contact M/s S.G.Solutions in Rohini. But Mr. Waseem in M/s S.G.solution refused to change battery. He told us clearly that battery cannot be changed and we will have to purchase a new battery. He also told us to contact ASM - Rajesh Pant (M- [protected]) for further action. I am trying his mobile no for the last 21 days but result is zero. Please do the needful urgently. Neeraj Gupta (M) - [protected]

HI, I have purchased a xolo black of Rs 1299 against order No Order ID: OD[protected], in the month of july, only two months have passed and its showing problems in its touch. From the very first day its dual camera did'nt worked about which you had showed too much and now its home buttom is totally not working and in while typing in keyboard if i type g or v either g and h gets typed combined or g gets typed twice, also the touch screen is showing many problems. I think i had made a mistake, hope i will get the reply or i had to look for other options. kuldeep singh [protected]

I smt.Suman r / o jodhpur (Rajasthan) - purchased xolo mobile no.Q900s - ist.Imei no. [protected] on05 / 08 / 2014 from marudhar traders jodhpur —invoice no. 7700—cash payment.The phone battery has damaged.I contacted him for new battery.The salesman is very rude & callus.His reply is that it is not my duty - i have no battery. You directly contact the head office.Pl. Guide us - how this can be solved?.
Hoping for...

Sir,
I purchased XOLO A 600 mobile from Cell Plaza shop No.8 Grover Market Hisar bearing bill No.2095 dated 16.10.2014 with one year warranty. Now I have range problem i.e.same sim in other mobile in range but in XOLO mobile not showing range. I met with person XOLO care Hansi on 19.09.2015 to solve the problem, but he told that warranty period end and you may be solve the problem from another shop. It is requested to please solve my problem as early as possible.

Sir, my name is saurabh khairnar, i had a xolo q1010i smartphone which blasted on date[protected] during charging that lead to serious damage to my handset as well as well as my commodity as shown in pics. As this is a serious scenario which should be considered by xolo mobile corporation, and necessary action should be taken regarding compensation as well as a clarification with pardons from XOLO'S side. i have to take serious legal action as this blast could have resulted to death of mine . kindly contact me soon as possible, because its a serious damage to xolo's identity. I am trying to contact xolo customer care number[protected] but its saying invalid number. its a real frustration from a consumer side if even customer care no is not working of you. so i hvae this mail to contact you. my phone imei no is :IMEI-1:[protected] IMEI-2:[protected]. my contact no:[protected]. I want serious and immediate contact from your side

Sir, my name is saurabh khairnar, i had a xolo q1010i smartphone which blasted and burned on date[protected] during charging that lead to serious damage to my handset as well as well as my commodity as shown in pics. As this is a serious scenario which should be considered by xolo mobile corporation, and necessary action should be taken regarding compensation as well as a clarification with pardons from XOLO'S side. i have to take serious legal action as this burn could have resulted to a serious hazard of mine . kindly contact me soon as possible, because its a serious damage to xolo's identity. I am trying to contact xolo customer care number[protected] but its saying invalid number. its a real frustration from a consumer side if even customer care no is not working of you. so i have this mail to contact you. my phone imei no is :IMEI-1:[protected] IMEI-2:[protected]. my contact no:[protected]. I want serious and immediate contact from your side

I bought a cell phone xolo a1000s on 15th march 2015 . On15th june my cell phone was dead on visting the customer care centre they said the mother board is dead will get my phone in 15 days but after 2 months also there is no response from them. Very poor quality and poor customer care service. IMEI [protected]

I bought on 22/09/2014 8x.1000 Hive (Xolo) I gave 14, 000 rupees. Since 6 month this phone faceing when plug in charge it become very heat. I took it to the Xolo servicing centre on 22/8/2015 (Padma Traders in Mangalore) on the 19th of May 2014 Jobsheet 431.when I was gave my mobile for service that was very clean and don’t have any scratch but now after they given back my mobile it is damaged and fully scratched, then we contact xolo company BSM and ASM but they also did’t replyed, They gave me a handset with a fully damaged they gave me another handset, which too I refused. Why would I accept this damaged phone?? My simple request is that you give me a brand new 8x.1000 Hire or refund my money ie Rs. 14, 000 which is the amount i paid when I bought the handset, or any handset equivalent to that amount. Now that service center persons didn't give worksheet or number, , what can i do sir..?? tell me..I need a reply within 5 days or I am taking you guys to consumer court. Mark my words. It may seem harsh but you leave me no choice as this might be the 100th compaint. Thank You (just a courtesy to end my mail) vishwanath [protected] vishwa.p.123.vp.[protected]@gmail.com

Sir i have given my xoloA500S IPS, IMEI NO. [protected] to repair on xolo service center on 05/08/2015 they said there is a problem in mother board but every time i asked them about my phone they give me a new work order number and job sheet and says that they have received the faulty part from company WORK ORDER NO. ARE AS FOLLOWS[protected]/[protected]/[protected]/[protected]/[protected]

I purchased xolo omega 5.5 from flipkart with invoice date 15 july, 2015 and invoice number S9F272/[protected]. However the quality of audio call is not satisfactory. Kindly solve the problem as early as possible. Item code no: MA922059 IME no: [protected]

I have given my mobile to xolo care bhopal for repair. Service center Has said me that they Changed mother board but there is no change in call log after changes and also I get new problems like vibration off, Sensor damage, Sim 1 error and low sound. Again when I give for repair they ask me to come on next day but till now after 5 days they ask me to come on next day. Please solve my issue.

I bought Q800 (Xolo) from Amazon and after a month o[censored]se the back camera stopped working. I took it to the local Xolo servicing centre (RK Telecommunications, Thangal Bazar, Imphal, Manipur) on the 19th of May 2014 Jobsheet 431. Since then they have been bouncing me around asking me to wait. I visited them almost every week then I waited a whole year!! Then they gave me a handset with a damaged mother board which I refused then they gave me another handset which cost only about Rs. 5, 000, which too I refused. Why would I accept a cheaper phone when I paid 10, 000 for Q800 at the time of purchase and which I had hardly used. They said they had sent the handset to the company for replacement. Then I lodged a complaint with Xolo care but to no avail. Then I submitted a complaint through this same channel on 17/05/2015. Then on 19/05/2015 I got a mail from xolo through one person named sandeep dey asking me details of my jobsheet number. I scanned a copy of the same and mailed in reply. But then they stopped replying despite my repeated mail, (i even included my contact number but no reply). Again on the 11th sept 2015 I mailed the same address and my mail was not delivered. It returned with a message "Recipient address rejected: Access Denied". Nice use of the outlook program to block out your customers. Kudos to Xolo and Mr. Sandeep Dey. My simple request is that you give me a brand new Q800 or refund my money ie Rs. 10, 000 which is the amount i paid when I bought the handset, or any handset equivalent to that amount (at present). I need a reply within 10 days or I am taking you guys to court. Mark my words. It may seem harsh but you leave me no choice as this might be the 100th compaint. Thank You (just a courtesy to end my mail) Jimmy [protected] [protected]@gmail.com

I have a phone of xolo Q900s plus it's screen got a fault after 4 months of actual purchase, I took it to the service center. (AKS TELECOM, chandigarh 160047) those guys gave me the maximum period of 20 days to repair my phone, now 22 days has already passed and I still don't have any cue when will I get my phone back because whenever I visit the service center they say they have made the request for tge spare part to xolo company, as soon as it arrives we will get back to you, but to date still its pending, no progress at all they dont even provide any backup phone to me so that I could keep my sim cards active. I have emailed the same to the company as well but still no reply from them The workorder no. Is[protected] And the job card is attached below

(My problem of phone is mic always out off duty accesories always out of duty battery backup is so wrost ) I buy new xolo play 8x 1100 smartphone in feb 2015 month upto these still date my phone goes to factory for maintenence what is these service in six month your new mobile goes to service station 3 times after these also problems not solved that problem solved temporarly after some times again same problems occurs i want my phone either new or either u give me a exchange of same prize other smartphone because of same problem and due to so far your care station is from me upto 200km u tell me how many times i goes for that of maintenence upto these date i loss my money and time and then also problems remains steel CONTACT NO: [protected] EMAIL ID :[protected]@gmail.com

Ave xolo q1000 opus mobile..this phon is replaced by xolo company bcj my colo q 600 bcj my phone screen damaged and the havent stoke of screen thats why replaced but now in this phn the ear lead port not working..I was went to costmer care but they said they cant make job sheet i dont know why but they said and u tell me what i have to doo...also the phn both speaker is also not working properlyy

Sir, i have a xolo Q 1200 model and m facing the problem of battery swelling in my mobile. I had purchased mobile on 02/07/2014 and its second time the problem m facing. Secondly the major issue is that your service centres in our city don't have availability of battery. My number is swithched off from 10 days. Please do the necessary or i wil have to move court for my concerns. Its duty of companies that if they launch any product they should provide services so that customers can't harassed.

I had given my phone IMEI no: [protected] for servicing to a company authorised xolo service centre (electro world) at kottayam, kerala; as transceiver was not working properly. The problem was solved, but I think the camera has been changed.. The clarity of the photos is extremely bad now..it does not have even 5 MP clarity.. Kindly let me know what can be done about it

Sir, I have purchased Xolo 1200 Q BLACK on 1 may 2015.BUT AFTER 2 MONTHS ITS BATTERY PROBLEM IS STARTED. I have deposited my hand set at the Company Service centre at Tech Telecom Shivajinagar, Pune on 20 july 2015. They have given me 15 days time for the replacement of battery. When I enquired from the service Centre on 1/09/2015, they said that the parts has yet not received to the service centre AND TOLD ME TO WAIT FOR NEXT ONE WEEK .

Hello Team, This is the second time I am writing this mail to XOLO for improper service. XOLO say "At XOLO Care we believe in delivering 100% customer satisfaction", but is this true?? I have a problem with my mic and the guys in Service center say that they will not generate a WORKSHEET, if I do not submit my phone. I have read the complete warranty policy and it is no where mentioned that the PHONE has to be submitted even is the replacement part is not available with the service provider. XOLO team, please understand and provide service to the customer and not trouble the customer. My question is if my complete phone is functional, and only the PUB PCBA for mic has to be changed, which is not available in the XOLO care center, why am I supposed to keep the phone there? Rather, it would be more appreciated that a WORKSHEET is generated for my issue and when the part is available, I am called to get the defective part replaced. Also in my last mail, I had mentioned that atleast the basic parts which require replacements need to be present with all XOLO care outlets. The manger there at VASHI XOLO care center, states "We are aware that there is a issue with Mic of this model and we have recieved multiple complains for this, but we are sorry this is the policy you have to submit the phone for generating the worksheet" When I call the XOLO care next day and enquire about the part availibility, I get a reply, "Yes, it is available for Rs 520". Is this the service and customer satisfaction you provide. Next day, again when I visit the XOLO care center, the call coordinator denies that the part is available. I would request XOLO to take this seriously and if the XOLO care managers report to you that some issues are recurring, please provide solutions accordingly and help the XOLO care centers to provide proper service to the Customers.