Xolo Complaints & Reviews

Hello Sir/Mam, I am Vijayakumar from Chennai, I was using XOLO Q1010i mobile past 1.6 years, Yesterday 29 Nov 2015 Morning 4.00AM I had put the mobile for charging suddenly my mobile was fired totally and burned. I could do any thing at that time, my intention was to put up the fire. I suddenly called to the XOLO customer care support and inquiry regarding this, XOLO customer executive says if you have in warranty then only we will take action else we will not care of this issues. I checked with the Chennai customer support also, he also says that if it is warranty period only we will take action else we are not a responsible for this. The XOLO customer care center says only in warranty period we can take action, they look for the warranty of mobiles not the security of human beings. If the damage happen for me and my family means who will be responsible for this, will XOLO company will take care of my family? I buy this mobile on S square e-commerce, No 43-E, New Avadi Road, Kilpauk Chennai - 600 010. My IMEI NO: [protected], Cost of the project is Rs. 11, 800 INR on 21 Jun 2014. I really ashamed to heard like this kind of response from you people, I need vaild reason to take a action accordingly. Kindly do the needful to take the necessary action for this issue. Regards Vijayakumar.C.A +[protected]

I purchase Xolo Handset Before ten days 20/11/2015 . Handset Battery Backup is only 2 hours . Charging shoukit in problem . so please change my xolo black 1 x handset . i am from jodhpur. My mobile no. [protected]. Mohammed adnan. item code GC667340 Order no. [protected] imei no. [protected]

Dear Sir, Extremely Sorry With thanks . (… for all Every thing… & the Fastest delivery ).. All the Ways it Was Under Stood that, Colour is Rocky Grey. Invoice No. INV84431612BG16 DT. 20 NOV 2015, also Reflects - ZOLO Era HD Rocky Grey, 8 GB. However Package of the Product (Side & Bottom Labels) Shows as – Color Black. ( My Request is Black/White are Contradictory for Me ) Hence Product Package Not Opened/Tampered, Still Kept intact. Kindly Help Me at the Earliest Possible. Yours Sincerely, (Harish N Daware) Mob. No.[protected], F-2, Customs Colony, Premier Plaza, Bainguinim, Old Goa, Goa-403 402. Sir, This Message Already Sent on 24th, but No Response, Same was also sent to Xolo, ... & got response from Mr.Sandeep, Says... From the Merchandise Website Who has Marketed the Product are Responsible For My Problem. Helplessly Called CUSTOMER CARE:[protected], Yesterday, Mr. Manoj has Advised Me to Send the Photographs, I Was abled to Give the Invoice No & dt., He Said No, Photograph is Must For the Study Team for Examinations.Hence Now this Submission For Earliest Consideration and Relief Pl.

I m purchase xolo Q 1200 handset in jun 2015but i m not satisfy because its service not good. its jack of sim slot is damaged automatically and not hv xolo service centre bharatpur, jaipur, agra in 2 month & say its jack nit available why???? make company handset then not available its part please i want to jack of my set Xolo Q1200 within 15 days if not given I'll case for xolo company

Dear Sir,

Extremely Sorry With thanks . (… for all Every thing… & the Fastest delivery )..


All the Ways it Was Under Stood that, Colour is Rocky Grey.


Invoice No. INV84431612BG16 DT. 20 NOV 2015, also Reflects - ZOLO Era HD Rocky Grey, 8 GB.


However Package of the Product (Side & Bottom Labels) Shows as – Color Black.

( My Request is Black/White are Contradictory for Me )


Hence Product Package Not Opened/Tampered, Still Kept intact.


Kindly Help Me at the Earliest Possible.


Yours Sincerely,


(Harish N Daware)

Mob. No.[protected],

F-2, Customs Colony, Premier Plaza,
Bainguinim, Old Goa, Goa-403 402.

Sir,

This is 2nd time my submission,

Product Packet Box I have Not Opened as Yet. I have received

Delvery On 23 rd Monday & I am Awaiting for Yur's Response .

Pl. Feel My Pity Situation... Eagerously waiting ..For Ex-change or

Returning Back the Product..??

I buy the Xolo phone thinking of good mobile but this was not true as after buying within a week i replaced my new phone bcz it was not showing its battery 100% charged at all. After using it for 2-3 months phone was not switch on, it was dump. I take it to the service center in Rohini where they kept it for one month and returned and returned the product saying it's ok. Then after using for 15 days now the phone screen is not visible only the voice is coming when we received calls. The bad/worst product and company in my history i purchased.
Model no XOLO Q 1200
INVOICE no 4804808
purchased on 19th May 2015

I have submitted my Q800 Mobile phone for repairing on 18th June 2015. I also have Service center person no. [protected]/[protected] his name Pawan but now both no. switched off and even they r not ready to return my phone. I called so many times but whenever i called they always told me till will take time and all. 15 days before that person told me i ll give you your phone this month but now no. switched off, its already 6 months completed and Customer Service center shop closed. Service Center Address: SIRI COMMUNICATIONS Address: 6-2-941, Shop No. 21, Lower Ground Floor, Moghuls Emami Mansion, Opp. Sadan College Road, Khairathabad, Hyderabad-500004 City: Hyderabad Phone Number:[protected] I want my phone back . Could u pls help me As soon as Possible. if you need any Query pls call me and pls do need full. I just want to tell you one thing Sandeep Dey( Xolo Executive) called me and he told me sir your mobiles is ready, go to Samsung Showroom and collect it, even i went to Samsung shop they told me they dont have my phone, i tried to reach Sandeep Day but he cant lift my calls. I will Provide you Sandeep Day no. [protected] and Prashant (Custome service incharge ) no. [protected] both not lifted my calls. Please solve my problem . Waiting for Positive response. Regards Mukund Mishra [protected] [protected]@gmail.com

I had purchased a xolo q900s on 14 august 2015. From the date of purchase I was having a problem that it did not work with any other sim except vodafone I went to the service center more the twelve times but still they fail to repair my mobile. I then started to write mails to them regarding my problem on [protected]@xolo.in where I would get a computer generated message every time. Getting irritated I sent them a legal notice, but they refuse to awnser that also. Going to the court is the last option for me, but i will have to go if they do not do any thing.

I have lost my Xolo A600 mobile. Kindly help me to find out. Company can do anything. Please its Humble request please help me to find the mobile or please fully block the service, it was lost on 19 november2015. I did FIR also but i can get better help from company. IMEI no-[protected]. Please help me. Thanking You

Just replace this phone I had purchased a Xolo 8x-1000s mobile on and after 6 months o[censored]sing it, I faced a Power key issue (Power on & off key is not working). I gave the phone to the Xolo Service Center in Satara, Pune, Mumbai Service Executive told that, u didan’t get that strip .
Just replace this phone or give my amount back, , ,

I have a XOLO 8x-1000 dual sim smart phone. Since the day I bought the phone its speaks had some hardware issues. When I submitted the phone, I was said that I will get the phone back in 3-4 working days. Its been 4 days since I submitted the phone. The service center where I dropped the phone doesn't answer. even they don't know when the phone will be back. I tried calling company service center and the nos doesn't exist anymore. So in the end there's no way to find out when the phone will back.

Hi, it is more than one month my mobile is with Xolo service center but they are unable to provide me the solution. i have raised the complaint with flipkart as well. xolo Q900S black workorder number[protected] Regards Amol Patil mobile [protected] [protected]@yahoo.co.in

I had purchased a Xolo A500s Lite mobile on 09-04-15 and after 6 months o[censored]sing it, I faced a Power key issue (Power on & off key is not working). I gave the phone to the Xolo Service Center in Cochin-ernakulam, Service center anme is " UNITECH SOLUTIONS", Shanmugham Road, Kochi, Ernakaulam, Ph: [protected] on 17/11/2015. Service Executive told that, it will take 25 working days for resolving the above said issue becuse of non availabilty of Power key stock . As I am working in Reputed comapany as a Branch Customer service manager, So i couldn't able to bear those many days without my handset. Normally other mobile comapnies will resolve the above said issues within a week of time. Since Xolo is a devolped mobile company in the world, i need to know why this much delay is hapening for this smaller issue like " Power Key Repairing". Since It has 6 month warranty and no other option, i have alredy given my mobile to service center "Unitech solution" for servicing on 17-11-15. Work Order No:[protected]. If it takes those much days for servicing, Then there is none other option for me than to raise a complaint against Xolo comapany & Service center to consumer court. Jayakrishnan R Kerala, Cochin. Mbl:[protected] &[protected]

I had purchased a Xolo A500s Lite mobile on 09-04-15 and after 6 months o[censored]sing it, I faced a" Power key issue" and given the phone to the Xolo Service Center, Cochin (Service center Name is " UNITECH SOLUTIONS") on 17/11/2015.It has 6 month warrenty also.Work Order No:[protected]. Bt Service Executive told that, it will take 25 working days for resolving the issue bcz of non availabilty of Power key stock. Jayakrishnan R, Kerala, Cochin. Mbl:[protected] &[protected]

I had purchased a Xolo Q710 from Flipkart and after 5 months o[censored]sing it, I faced a battery issue. I gave the phone to the Xolo Service Center in Hyderabad with the name Sai Mobiles on the 21/September/2015. It has been two months now and they still say that the battery issue is still pending. Apparently, they are going to make sure that the warranty runs out on the phone before they return the phone back to me. I would like to know if I can register a case against them in the Consumer Court or not. Can someone help me with this?

Hi,
I have purchased xolo one before 6 months only, when ever i try to download something it always shows insufficient space,
When it shows 16 gb internal storage, then how come it shows insufficient space,
I think I become full by purchasing this local mobile,
Just give me some idea what to do, I don have wats app, viber, FB in my phone, , , If I am not connected with social media den what is the use of this cell phone den, , , ,


Just replace this phone or give my amount back, , , ,

Thank you,
Sonal
Gujarat
[protected]

It's been less than 5 months i had bought a xolo phone and the touch doesnt ntot work. I touch on the screen and it happens to touch somewhere else. I have got it repaired once already, it is so annoying to use this phone! please either replace this phone or refund. And dont play with your customers who genuinely have smart phone requirements

From: Chanchal.[protected]@licindia.com
Sent:[protected]:09:42
To: Xolo Form Submission
Subject: Form submission from: XOLO - Customer Care & Support

I have purchased a XOLO Q 500 set in june'2014, unfortunately the battery has become unserviceable. I had placed the order with your Midnapore Town Service Centre Named as "CURIOSITY" for Q500 Battery on 07.07.2015 with Advance of Rs.200/- In between I had given reminder also. But today on 01.08.2015 they are telling go to Kharagpur Service Centre. Our Midnapore Centre is closed for XOLO SERVICING. I felt it is a type of harrasment for CUSTOMER, the Set was purchased one year back the battery has gone unserviceable. Kindly try to arrange one XOLO Q 500 battery for me on priority and Where from I can get the delivery Kharagpur or Midnapore. The Details are: XOLO Model Q500 GSM900 / 1800 / WCDMA2100 SAR

Sir, I have bought a xolo opus3 mobile on ebay after 6 month usage I got problem in low signal for which calls are not receiving, I sent it for service they said it couldnot be repaired and issued DOA, both ebay and xolo saying we cannot replace it, I donnot know how to claim . I am fed for last 3 months by calling both customer care.

Dear Sir, I have given my phone to xolo service center just for minor problem on[protected] and till now i didn't get back my phone.I have complaint to your consumer complaints also but from last two days you are also not responding to my Emails.Earlier i have given each and info to you kindly re-open the case.If you want to send me again i will send you again.Please do needful solution. Thanks®ards Mukund Mishra [protected]