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4.6
Updated: Jan 27, 2023
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G
Gurajala Chandu
Oct 6, 2014
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Address: Bangalore, Karnataka

Hello, This is Gurajala Chandu, and I have brought a new Xolo A500S IPS mobile from snapdeal on June 2014. Within two months I have faced auto switch off issue in that mobile, and i have reached the XOLO service center in jayanagar bangalore, and they took my mobile for service on august 20th 2014, and they replaced a new handset on september 30th 2014(Which is one and half month later). But the replaced mobile also having the same issue(Auto Switch off) when I try to switch on the phone after inserting Sim cards & SD card. I didnt even used my mobile properly for atleast two months.I was completely fed up with this XOLO mobile, and I completely agree that I have taken wrong choice by purchasing XOLO mobile. Please help me to get my cash back, s that I will go with another choice. Below are my details: Thanks, Gurajala Chandu PH-[protected] [protected]@gmail.com
Complaint marked as Resolved 
Verified Support
Oct 08, 2014
Xolo Customer Care's response Dear Mr.Chandu, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 06.10.2014 regarding your complaint for your XOLO Smartphone A500S IPS. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
View replies
hello, my name is Nithil its been almost a year i ve purchased the XOLO A500S IPS - and the the problem is, if i insert the sim phone goes switch off, if i remove the sim phone will work, in this 1 year i havent faced any other problem than this & battery pack up is other minor problem, but ok, please request you to suggest me what is the problem with my phone, i do stay in banglore, electronicity & near by xolo service centre, and mail id is - [protected]@gmail.com
Reply
New battery inserted then also not swiching on
Reply
Xolo Customer Care's response, Aug 25, 2016
Verified Support
Dear Meet,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in
Hey my era 4g is switching off automatically.. this happened 3 time in one day . What i should do??!
Reply
Xolo Customer Care's response, Sep 29, 2016
Verified Support
Dear Mr. Prime,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your device.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in
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    A
    arun.shigwan111
    from Mumbai, Maharashtra
    Oct 4, 2014
    Resolved
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    Address: Mumbai City, Maharashtra

    respected xolo mobile administer. I am ARUN SHIGWAN (mob no.[protected]) from navi mumbai, maharastra-400706. i have purchased XOLO-A600 (EMI NO.[protected]) on dated 6TH APRIL 2014. After puchase of of this mobile, i suffered too much problem in mobile. problems in mobile - 1.touch screen defective. 2.functions dis-order. 3.hangup. after this problem i put mobile in xolo service centre at panvel (branch code[protected] on dated 26th aug 2014 for same problems. details- 1.work order no.[protected]. 2.date-26/08/2014. i got my repaired mobile from xolo service centre on dated 26th aug 2014. but after service within 10 days same problems accures again and again in mobile.i am too much mentally harraised from this mobile. now i am finally re-admitted my mobile in xolo service centre at vashi. details- 1.work order no.[protected]. 2.date- 04/10/2014 same problems in mobile - 1.touch screen defective. 2.functions dis-order. 3.hangup. i request you to please replace me without problem mobile or refund my money with intrest as soon as possible. this is my intemation to you to please note my complaint and solve this big problem in my mobile.please insure my complaint and revert me as soon as possible. i have attached - 1.copy of old work order on dated 26/08/2014. 2.copy of old new order on dated 04/10/2014. 3.copy of mobile purchase bill on dated 06/04/2014. thnking you. YOUR CUSTUMER, MR. ARUN SHIGWAN.
    +3 photos
    Complaint marked as Resolved 
    Verified Support
    Oct 06, 2014
    Xolo Customer Care's response     Dear Mr. Shigwan, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with Xolo Smart Phone.This is in reference to your email dated 04.10.2014 regarding XOLO Smart Phone A600 ; We would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
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      M
      MAKSUDMOMIN
      from Delhi, Delhi
      Oct 4, 2014
      Resolved
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      Address: Ahmedabad, Gujarat

      MY NAME IS MOMIN MAKSUD, I HAVE XOLO A500S MY PROBLMS PHONE HANG & TOUCH PROBLEMS, SUBITTED IN XOLO SER VEICE CENTER IN AHMEDABAD JOB SEET NO[protected], 31/07/2014, AFTER REPIER DONE, CHECK IN SERVICE CENETR ON THE SPORT I AM SHOKING CHARGING PROBLEM IN MY PHONE AFTER REPERING, AFTER ONE DAY REPER PROPRELY IN AHMEDABAD SERVICE CENTER, AFTER 25 DAYS REPET PROBLMS STILL.AGENST SERVICE CENTER SUBMITTED MY PHONE JOB SHEET NO[protected]/09/2014 THIS TIME COMPLITED CHECK IN MY PHONE YA NEW PHONE YA CREDIT NOTE THANKS POSTIVE REPLAY MAKSUD MOMIN [protected]
      Complaint marked as Resolved 
      Verified Support
      Oct 06, 2014
      Xolo Customer Care's response       Dear Mr. Maksud, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with Xolo Smart Phone.This is in reference to your email dated 04.10.2014 regarding Xolo Smart Phone A500S; We would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
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        V
        vikash1000
        from Kolkata, West Bengal
        Oct 4, 2014
        Resolved
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        Address: Darbhanga, Bihar

        Dear XOLO care, I am using XOLO Q900 from last 6months & then I got a problem in handset operation—as per work order number – 528 and IMEI NO[protected] the problem is “Touch is not working properly, on off problem and handset heating”. I had submitted my mobile hand set for repairing on 12/09/2014 at Shiv shakti enterprises, muzaffarpur bihar service center & they said that as per process it will take 15-20 days time, & then they will revert me, But till date I haven’t received any communication from them & when I call them every time they says they have no update and it may take more time. Its almost month that.i talk to xolo care but no any responce...what is the maximum time of reapering handset...my promlem is not solve.30 days...i go to consumer cout...
        Complaint marked as Resolved 
        Verified Support
        Oct 06, 2014
        Xolo Customer Care's response         Dear Mr. Vikas, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 04.10.2014 regarding your complaint for your XOLO Smartphone Q900. We request you to kindly share the correct work order number for satisfactory resolution on your complaint.We are unable to track information from your given IMEI number. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
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          A
          Ayush Chittora
          Oct 3, 2014
          Resolved
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          Address: Kota, Rajasthan

          Adhering to the Subject I must say that XOLO has the “worst service” I have seen so far. And it made me to make sequential visits to their service centre. I made purchase of the XOLO Q800 X EDITION from snapdeal in April, and in July I noticed a problem with the RECEIVER (Front Speaker). I visited the service centre and they replaced it with some “poor quality part”, and also in doing so their representative OPENED & CLOSED MY MOBILE 4 TIMES because they were unable to set the power and volume button properly… Hats Off !! So the “Poor replacement receiver” gave off and its sound went off very low and sometimes a high pitched sound, so I went again in August. The Guy opened my mobile and said they don’t have the receiver and again closed and handed over me my mobile without repairing it. So again A 4 TIMES OPENING AND CLOSING SCENE, and this time they “Misaligned the Front Camera, and The Power and Volume Button”, and meanwhile they damaged the Sim Card slot. So in two visits my mobile was opened 8 times and started looking like I bought it like 3years ago. It is not complete… I went for the third time when my mobile stated performing slow and low. It started hanging and I kept for charging and after 2 hours it still showed 14%, then I restared it, It was then 99%. I showed the problem to them and they took it for a software update, and returned in around 45minutes with a DEAD PHONE. And told me they have to send it to Noida. I agreed. But, WILL I HAVE TO PAY FOR THE MISTAKE OF THE COMPANY’s SERVICE CENTRE. Its 5th Month of warranty and my mobile had been opened by service centre around a dozen times. I didn’t expected this from an Indian Company. I request the company i.e. XOLO to please either make a PROPER COMPENSATION or a REPLACEMENT with a NEW functional device. Thanks Workorder Number:[protected] I am not submitting a name and no. because a Person already called me claiming to be from Xolo and he was a fraud. Xolo can contact me via the workorder number.
          Complaint marked as Resolved 
          Verified Support
          Oct 06, 2014
          Xolo Customer Care's response           Dear Mr.Chittora, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smart Phone.This is in reference to your email dated 03.10.2014 regarding Xolo Smart Phone Q800; We would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
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            P
            prayash parmar
            from Abu Road, Rajasthan
            Oct 3, 2014
            Resolved
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            Address: Kheda, Gujarat

            dear sir plz look it this topics i am purchase by xolo a 500 s lite 23/09/2014 to continue today mobile is hit any incoming call & .charging &.app oppning plz solve in my problem my name is prayash k parmar contect number is [protected]
            Complaint marked as Resolved 
            Verified Support
            Oct 06, 2014
            Xolo Customer Care's response             Dear Mr. Parmar, Greetings of the Day! Thank you for addressing your grievance to us. This is to your email dated 03/10/2014 regarding your complaint . We would request you to kindly visit our service centre so that we may able to resolve your concern. For find out nearest service centre kindly visit our website or click on the below given link. http://www.xolo.in/xolocare/xolo-support For any further query or feedback, please contact us at [protected]@xolo.in. Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
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              G
              geo@1388
              from New Delhi, Delhi
              Oct 2, 2014
              Resolved
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              Resolved

              Address: New Delhi, Delhi

              I had purchased Xolo tablet 7 on august 4th and in less than a month the tablet stopped working . I then submitted the Tablet to Guru Nanak Communication an authorized xolo service center of XOLO in Uttam Nagar, Delhi . Now after following up with them continuously for one month they are saying that the device is beyond repair and they said they would be providing me with a DO/DOA letter and now I have to follow with the store from which I bought this tablet to get it replaced . Could you please explain me few things here, what is the point in having an all India warranty if I have to book a ticket to Bangalore just to get my tablet replaced because i purchased it through Amazon from a store in Bangalore and secondly i want to know if the warranty is being offered by XOLO or by the store because if the store closes down will my Warranty get void . Please look into my issue and get my tablet replaced at the earliest, my vide notiification no is[protected]. I have already tried to reach out to xolo customercare through all possible means i.e xolo care, there facebook page but no response yet, hoping to get a reply here at least .
              Complaint marked as Resolved 
              Verified Support
              Oct 06, 2014
              Xolo Customer Care's response               Dear Customer, Greetings of the Day! Thank you for addressing your grievance to us. This is to your email dated 02/10/2014 regarding your XOLO tablet XTW800 .We would like to inform you that service centre is only authorised to provide DOA certificate.further you need to visit your dealer for the replacement. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regard’s Bharti Singh Rawat XOLO Care www.xolo.in
              View replies
              I see several complaints against XOLO regarding their service.
              My XOLO Q100s fell from the pocket and the screen has cracked. I have been talking to Service Centres but none of them have the Spare Part (Touch Screen) and most of them report that supply of spare parts is a problem with XOLO. ??
              This is bad.
              The Service Centres have asked me to deposit the phone with them and the estimated time for repairs is minimum 15 - 20 days. There is no assurance and it can be more also.

              How do companies like Xolo expect to survive in a competitive world with such service levels?
              I for one will never buy a Xolo phone again.
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                B
                Bipin Shiroya
                from Mumbai, Maharashtra
                Oct 2, 2014
                Resolved
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                Address: Vadodara, Gujarat

                Dear Xolo Customer Care, I have the Xolo X1000 phone. Which has the problem of heating and battery getting discharged. Handed over for repair to Xolo service wide W O No.[protected][protected] [protected]. This phone is under repair since last four / five months and can not be repaired by Xolo. Xolo offered me a new handset ( as per Mr. Ashu Maheshwari, but it was not new ) X1000 but THE NEW HANDSET HAS MOBILE NETWORK PROBLEM !!! The brand new handset has PROBLEM. Again it was handed over for repair wide work order No.[protected] on 21/07/2014 but till the phone is not repaired. No one is replying even after so many mails to the following email ids. ashu.[protected]@xolo.in; chittaranjan.[protected]@xolo.in'; 'reach.[protected]@xolo.in'; 'Xolo Care'; [protected]@yahoo.in' This type of worst service and Customer support I never seen.
                Aug 14, 2020
                Complaint marked as Resolved 
                Oct 02, 2014
                Updated by Bipin Shiroya                 I never suggest to go for Xolo mobile phone to my friends & relatives even if they got free.
                As per the guideline of National Consumer Helpline (Complaint Reg. No. 535067) I have sent a Reminder Cum Legal Notice to Customer Service Head, Xolo Mobiles at Noida address. Even though the Xolo people not replied at all.
                Oct 04, 2014
                Updated by Bipin Shiroya                 Even after tow days, there is no reply at all !!!
                Oct 06, 2014
                Updated by Bipin Shiroya                 hello, every body, EVEN AFTER FOUR DAYS, THERE IS NO REPLY FROM XOLO !!!
                VERY STRANGE !!!
                Oct 11, 2014
                Updated by Bipin Shiroya                 Hello Bharti madam, Even after NINE DAYS, yet I don't received your solution !!!
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                  A
                  Ayush Chittora
                  Oct 1, 2014
                  Resolved
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                  Address: Kota, Rajasthan

                  Adhering to the Subject I must say that XOLO has the “worst service” I have seen so far. And it made me to make sequential visits to their service centre. I made purchase of the XOLO Q800 X EDITION from snapdeal in April, and in July I noticed a problem with the RECEIVER (Front Speaker). I visited the service centre and they replaced it with some “poor quality part”, and also in doing so their representative OPENED & CLOSED MY MOBILE 4 TIMES because they were unable to set the power and volume button properly… Hats Off !! So the “Poor replacement receiver” gave off and its sound went off very low and sometimes a high pitched sound, so I went again in August. The Guy opened my mobile and said they don’t have the receiver and again closed and handed over me my mobile without repairing it. So again A 4 TIMES OPENING AND CLOSING SCENE, and this time they “Misaligned the Front Camera, and The Power and Volume Button”, and meanwhile they damaged the Sim Card slot. So in two visits my mobile was opened 8 times and started looking like I bought it like 3years ago. It is not complete… I went for the third time when my mobile stated performing slow and low. It started hanging and I kept for charging and after 2 hours it still showed 14%, then I restared it, It was then 99%. I showed the problem to them and they took it for a software update, and returned in around 45minutes with a DEAD PHONE. And told me they have to send it to Noida. I agreed. But, WILL I HAVE TO PAY FOR THE MISTAKE OF THE COMPANY’s SERVICE CENTRE. Its 5th Month of warranty and my mobile had been opened by service centre around a dozen times. I didn’t expected this from an Indian Company. I request the company i.e. XOLO to please either make a PROPER COMPENSATION or a REPLACEMENT with a NEW functional device. Thanks. AYUSH CHITTORA [protected] Workorder Number:[protected]
                  Complaint marked as Resolved 
                  Verified Support
                  Oct 17, 2014
                  Xolo Customer Care's response                   Dear Mr.Chittora , Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 01/10/2014 regarding XOLO Smartphone Q800X. As per our telephonic conversation with you regarding your complaint, it has been confirmed by you that you already collected your handset from the service centre. Hence, request you to kindly observe your handset and if you will face any issue then feel free to contact us. Warm Regard’s Bharti Singh Rawat Xolo Care www.xolo
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                    R
                    ramniwas94
                    from Muzaffarnagar, Uttar Pradesh
                    Oct 1, 2014
                    Resolved
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                    Address: Sikar, Rajasthan

                    Hello Sir, I have given my phone for service center at Sikar (Komal customer care).they took my phone and relavent information about that phone and told me to return that that cellphone within 20 days. The date of service job is 21 August 2014 and they told me to fix the problem and deliver the handset on 15 sept.2014. Now the date is 1 oct.2014.but my phone is not delivered yet.all the employee of related service are giving me the new date for deliver the phone .this is the complaint the for you and the copy of this complaint is also registered to consumer forum. Thanx
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      G
                      Gurajala Chandu
                      Oct 1, 2014
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                      Address: Bangalore, Karnataka

                      I have brought a smart phone from XOLO Mobiles of cost 6, 500/-, with model of XOLO A500S IPS. And it has a warranty of 1 year, but within two months by the time I purchased it has a problem of auto switched off. And i have reached service center and gave the mobile for service on 8/20/2014, and on 30/9/2014 after one and half month I have received a new replaced mobile from them. But it was not actually a new mobile they have given the same mobile which I given for service by just changing the IMEI number. Once I get that mobile Still the same issue (auto Switch off) was repeated. And immediately when I get back to the service center they were not responding properly, and that is how i came to know I got cheated. So, I kindly request the consumer forum to give justice to me. Thanks, Gurajala Chandu PH-[protected] [protected]@gmail.com
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                        N
                        nirav2344
                        from Mumbai, Maharashtra
                        Sep 30, 2014
                        Resolved
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                        Address: Ahmedabad, Gujarat

                        Sir I bought the phone xolo q3000 in mar 2014.in just 4 months o[censored]sage its rear speaker went bad.so I reached the nearest service center to resolve the issue.after 7 days I got my phone repaired.but again it went bad.so I again give the phone to service center.then after 20-25 days I got my phone.and now again my phone's rear speaker went bad.I am just fraustred with the service.so I just want to get refund or replacement of the phone.I don't want to go again at the pathetic service center.
                        Complaint marked as Resolved 
                        Verified Support
                        Sep 30, 2014
                        Xolo Customer Care's response                         Dear Mr.Nirav, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 30.09.2014 regarding your complaint for your XOLO Smartphone Q3000. We request you to kindly share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
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                          J
                          javanjaln
                          from Mumbai, Maharashtra
                          Sep 30, 2014
                          Resolved
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                          Resolved

                          Address: Mumbai City, Maharashtra

                          Hi, I have Xolo Q 900 model, purchase in March 2014 & given to Xolo goregaon west service centre in the month of August 2014 to fix it as the phones touch screen is not working. After follow-up of 1 month with the service centre I got a replacement of XOLO Q900T which is also not working properly it is continuously getting switched off. When spoke to Xolo service center to inform them about the phone problem, they don’t even bother to check what the problem is and told us that if they will check the phone they will keep the phone for another 1 month with them. Or else we have to contact local mobile repair shop. If Mobile is under warranty why would I go for other mobile shop… I am very surprised after waiting for 1 month I got such a bad experience with Xolo service centre. Please look into the matter urgently since two months is over to follow –up with Xolo Service centre & we are not getting any positive reply from them. Either give a good replacement or I need my money back. Thanks,
                          Complaint marked as Resolved 
                          Verified Support
                          Sep 30, 2014
                          Xolo Customer Care's response                           Dear Customer, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 30.09.2014 regarding your complaint for your XOLO Smartphone Q900. We request you to kindly share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
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                            M
                            Miss Megha
                            from Noida, Uttar Pradesh
                            Sep 29, 2014
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi

                            my xolo a600 phone display was broken and i have given it on 12.7.2014 for repair.. They always says i get my phone within 3 to 4 days when i call them. my phone IMEI no. is [protected]. And pls i don't want the stupid consoling words from you. i want my work done on time. The service centre is laxmi nagar.
                            +2 photos
                            Complaint marked as Resolved 
                            Verified Support
                            Oct 18, 2014
                            Xolo Customer Care's response                             Dear Ms.Megha, Greetings of the Day! Thank you for addressing your grievance to us. This is to your email dated 29/09/2014, regarding your Xolo Smartphone A600. We would like to inform you that your handset has already been for dispatched from our end. Further, we would like to request you to kindly provide us some time our service centre team contact you shortly. Also, we would like to inform you that you may track online through DTDC docket number: V18432599 Warm Regard’s Bharti Singh Rawat Xolo Care www.xolo.in
                            View replies
                            Dear Ms. Megha,

                            Greetings for the day!

                            Thank you for sharing your concern with us.

                            This is in reference to your post dated 29th Sep'14 regarding your XOLO Smart Phone (A-600); we would like to inform you that we have dispatched your device due to no consent on the given estimate from your end.

                            Further, we would also like to update you that the repair estimate has already been shared with you as the handset is physically damaged and out of warranty.

                            We request you to collect the device from the respective service centre post the delivery.

                            If you require the services for the respective device or for any further query, please contact with us at [protected]@xolo.in.

                            Thanking and assuring you our best services always!

                            Warms Regards,
                            Pankaj Arora
                            XOLO CARE
                            [protected]@xolo.in
                            www.xolo.in
                            Reply
                            seriously... my phone is yet not repaired and it is with u only frm last 6 months. this compony has no proper customer care services... worst is the smallest word for ur company... its much more than worst company...
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                              A
                              Anuraag03
                              from Gurgaon, Haryana
                              Sep 29, 2014
                              Resolved
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                              Resolved

                              Address: Gurgaon, Haryana

                              Dear XOLO care, I am using XOLO Q1000 from last 10months & then I got a problem in handset operation—as per work order number –[protected] the problem is “on black background showing 1 line on Display”. I had submitted my mobile hand set for repairing on 21/08/2014 at Sukhrali, Gurgaon service center & they said that as per process it will take 15-20 days time, & then they will revert me, But till date I haven’t received any communication from them & when I call them every time they says they have no update and it may take more time. Its almost month that I submitted my handset but still I have not got any update. Handset details: Model Name : XOLO Q1000 IMEI No. : [protected] Warranty Status: Yes With this poor service I will not recommend my friends to buy any handset of Xolo. Please share your escalation matrix asap. I already had a word with my lawyer and he suggested me to wait till another 48 hours for a constructive response from your end. Anurag [protected]
                              Complaint marked as Resolved 
                              Verified Support
                              Oct 17, 2014
                              Xolo Customer Care's response                               Dear Mr.Anurag, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 29/09/2014 regarding XOLO Smartphone Q1000. As per our telephonic conversation with you regarding your complaint, it has been confirmed by you that you already collected your handset from the service centre and its working fine. Hence, request you to kindly observe your handset and if you will face any issue then feel free to contact us. Warm Regard’s Bharti Singh Rawat XOLO Care www.xolo.in
                              View replies
                              With this poor service I will NOT recommend my friends to buy any handset of Xolo.
                              Reply
                              Dear Mr. Anurag,

                              Greetings of the Day!

                              Thank you for addressing your concern to us.

                              We sincerely regret the inconvenience caused to you on your dealing with XOLO Smart Phone.This is in reference to your email dated 29.09.2014 regarding XOLO Smart Phone Q1000; We would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.

                              Warm Regards,

                              Bharti Singh Rawat
                              XOLO Care
                              www.xolo.in
                              Reply
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                                A
                                amarj22
                                from Mumbai, Maharashtra
                                Sep 29, 2014
                                Resolved
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                                Resolved

                                Due to display problem I have submitted my XOLO q 1000 opus in Kalyan(Maharastra) Service centre on 21-Sep-14. But in last 9 days Xolo company do not have any update for the same, I have coordinated with Customer care & service centre both. They are asking for another 15 days. Please help me to resolve the same.
                                Complaint marked as Resolved 
                                Dear Team, Almost 23 days completed to deposit my handset on Xolo service center Kalyan Maharashtra, But still I do not have any update for the same???? Thanks & Regards, Amar Jha Tel.: +91-022-6645 6250 Mobile : +91 98922 87282 ---------------------------- Original Message ---------------------------- Subject: Possible Spam : RE: RE: RE: Status of Job sheet No.310000773049 Reminder-7 From: "Care_Sep'14" Date: Fri, October 10, 2014 6:12 am To: [email protected] -------------------------------------------------------------------------- Dear Customer, Thank you for your Email. Inconvenience regretted, we have escalated your concern to our backend team. We will get back to you ASAP. For further information, kindly call our toll free helpline 1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm) Regards, Xolo-Care www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No. 9650444477 | From: [email protected] [/cpsess8336290374/3rdparty/squirrelmail/src/[email protected]] Sent: Wednesday, October 08, 2014 11:57 AM To: [email protected] Subject: Fwd: RE: RE: Status of Job sheet No.310000773049 Reminder-7 Dear Team, Almost 17 days completed to deposit my handset on Xolo service center Kalyan Maharashtra, But still I do not have any update for the same???? Thanks & Regards, Amar Jha Tel.: +91-022-6645 6250 Mobile : +91 98922 87282 ---------------------------- Original Message ---------------------------- Subject: RE: RE: Status of Job sheet No.310000773049 Reminder-5 From: "Care_Oct'14" Date: Mon, October 6, 2014 6:19 am To: [email protected] -------------------------------------------------------------------------- Dear Customer, Thank you for your Email. Inconvenience regretted, as we have checked the status your complaint is under process. We will try to get it resolved ASAP. For further information, kindly call our toll free helpline 1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm) Regards, Xolo-Care www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No. 9650444477 | From: [email protected] [/cpsess8336290374/3rdparty/squirrelmail/src/[email protected]] Sent: Saturday, October 04, 2014 10:45 AM To: [email protected] Subject: Fwd: RE: Status of Job sheet No.310000773049 Reminder-5 Dear Team, Please share ETR for the same. Thanks & Regards, Amar Jha Tel.: +91-022-6645 6250 Mobile : +91 98922 87282 ---------------------------- Original Message ---------------------------- Subject: RE: Status of Job sheet No.310000773049 Reminder-4 From: "Care_Oct'14" Date: Wed, October 1, 2014 3:47 am To: [email protected] -------------------------------------------------------------------------- Dear Customer, Thank you for your Email. As we have checked the status your complaint is under process and we could not provide any exact date for the same, we will try to get it resolved ASAP. Please co-ordinate with the service centre team for further details. For further information, kindly call our toll free helpline 1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm) Regards, Xolo-Care www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No. 9650444477 | From: [email protected] [/cpsess8336290374/3rdparty/squirrelmail/src/[email protected]] Sent: Wednesday, October 01, 2014 11:30 AM To: [email protected] Subject: Fwd: Status of Job sheet No.310000773049 Reminder-4 Dear Team, Please share ETR for the same. Thanks & Regards, Amar Jha Tel.: +91-022-6645 6250 Mobile : +91 98922 87282 ---------------------------- Original Message ---------------------------- Subject: Status of Job sheet No.310000773049 Reminder-3 From: [email protected] Date: Tue, September 30, 2014 12:40 am To: [email protected] -------------------------------------------------------------------------- Dear Team, Please share ETR for the same. Thanks & Regards, Amar Jha Tel.: +91-022-6645 6250 Mobile : +91 98922 87282 ?? ---------------------------- Original Message ---------------------------- Subject: Status of Job sheet No.310000773049 Reminder-2 From: [email protected] Date: Mon, September 29, 2014 2:20 am To: [email protected] -------------------------------------------------------------------------- Dear Team, Please share ETR for the same. Thanks & Regards, Amar Jha Tel.: +91-022-6645 6250 Mobile : +91 98922 87282 ---------------------------- Original Message ---------------------------- Subject: RE: Status of Job sheet No.310000773049 Reminder-1 From: "xolo care" Date: Mon, September 29, 2014 1:54 am To: [email protected] -------------------------------------------------------------------------- Dear Customer, Thank you for your Email. As we have checked the status your complaint is under process, we will try to get it resolved ASAP. For further information, kindly call our toll free helpline 1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm) Regards, Xolo-Care www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No. 9650444477 | From: [email protected] [/cpsess8336290374/3rdparty/squirrelmail/src/[email protected]] Sent: Saturday, September 27, 2014 12:55 PM To: [email protected] Subject: Fwd: Status of Job sheet No.310000773049 Reminder-1 Dear Team, Please update Status of Job sheet No.310000773049. Thanks & Regards, Amar Jha Tel.: +91-022-6645 6250 Mobile : +91 98922 87282 ---------------------------- Original Message ---------------------------- Subject: Status of Job sheet No.310000773049 From: [email protected] Date: Thu, September 25, 2014 2:17 am To: [email protected] -------------------------------------------------------------------------- Dear Team, Please update Status of Job sheet No.310000773049. Thanks & Regards, Amar Jha Tel.: +91-022-6645 6250 Mobile : +91 98922 87282
                                Verified Support
                                Sep 30, 2014
                                Xolo Customer Care's response                                 Dear Mr. Jha, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 29.09.2014 regarding your complaint for your XOLO Smartphone Q1000 OPUS. We request you to kindly share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
                                Verified Support
                                Sep 30, 2014
                                Xolo Customer Care's response                                 Dear Mr. Jha, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with Xolo Smart Phone. This is in reference to your email dated 29.09.2014 regarding Xolo Smart Phone; We would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at reach.[protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
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                                  H
                                  harry7979
                                  from Pune, Maharashtra
                                  Sep 29, 2014
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra

                                  a) Purchased Q700i in Jan 2014. Had no problem whatsoever until 2 months ago. Suddenly I was randomly being shown the "Batter over temperature..." message. It had 2 options, Snooze and Dismiss. Even after dismissing, every once in a while I kept receiving that message. Few days later, another big problem. Phone was automatically switched off at random intervals. Moreover, after charging for an hour and a half, it showed 95% charged but after 10 mintues, it showed battery less than 15%. This proves there was insufficient testing done and there must have been a compromise on the quality of the product. The batter warranty is only of 6 months, and no product throws problems in the first 6 months. I knew I shouldn't be purchasing a Xolo (had never heard of in Jan 2014) and had bought Samsung. Sigh!!! b) Xolo Customer Care is a joke. I had to call 4-5 times to be able to share my problem with the representative. At one such occasion, the representative always had one answer "it is confidential, we cannot share this information" to any question I asked. I was only asking about myself and did not ask about companies roadmap or any other customer's information. Later, I asked him to let me speak to a supervisor. I explained my whole story to the supervisor (which I doubt he was) and much to my surprise, he cut the call saying "I cannot hear you which is why I have to hang up. Have a good day ahead". I was pissed to the core. Is this how a customer is treated at Xolo? If you are reading this and want to make sure customers are somewhat happy, kindly ensure your representatives are i) above a certain age (i.e. adult) so they know how to speak to a customer. ii) educated, so customers don't have a tough time dealing with them. People at Xolo, grow up when it comes to serving customer. Frustrated customer.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    lk85926
                                    from Mumbai, Maharashtra
                                    Sep 28, 2014
                                    Resolved
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                                    Resolved

                                    Address: Gautam Buddh Nagar, Uttar Pradesh

                                    Dear Sir/Ma'am, I have purchase a XOLO mobile phone details is given below :- Model Name : XOLO A500 Club Model No : A500 Club COLOR : White Month Year of Manufacture : July - 2014 IMEI/ESN -1 : [protected] IMEI/ESN -2 : [protected] Date of Purchase : 13-Aug-2014 While i purchase this phone, only after three days later i started face the problem in the phone while use this. Phone keys is working automatically. Two three days i just ignore this, but after that on dated 23-Aug-14 i faced the big problem. Now i am even not able to make any call from this mobile. Phone Keypad is working automatically... no application running..and any application open without touching the phone. Once i informed about this problem to my distributor at that time "seven" days was over and he did not any help me on this. I just lost my huge money. After that i was bussy in my official work for 7 to 10 days. Now i went to customer care Centre (Service Centre) at Noida, SEc-18 and on dated 20-Sep-2014 i have submitted my phone by informing the all problem which i faced. As informed by Customer care officer, that they will repair this phone. And i have submitted this phone to them on dated 20-Sep-2014. And as informed by Customer care Centre after 7 days i have collected my repaired phone from customer care centre. now i checked my phone at my home it's that same problem... no resolution till now. In Service centre they kep my phone for more than 7 days and they did not repaired the phone. Now i am so much frustrated.. What should i do. My hard earned my has wasted????? I am requesting you to please look into the matter and resolved my issue.. I wanted to just replaced my phone and wanted the new phone from XOLO. I am awaiting the positive respone at the earliest on this! My Contact no is : [protected] - Lavkush Kumar Regards, Lavkush
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
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                                      S
                                      sandeep acharyas
                                      from Suratgarh, Rajasthan
                                      Sep 28, 2014
                                      Resolved
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                                      Resolved

                                      Address: Jodhpur, Rajasthan

                                      Dear Sir please my problem solution . my mobile purchesing date :[protected] MODEL NO: XOLO Q900 IMEI NO: [protected] WARRANTY STATUS : YES I WAS MOBILE SUBMITED XOLO SERVICE CENTER DATE[protected], JOBSHIT NO[protected] XOLO CERVICE CENTER ADDRESS SUPREEM CARE JALORI GATE JODHPUR RAJ PIN 342001 MY MOBILE IN PROBELEM :- 1 CAMERA PROBLEM 2 HANGING PROBLEM 3 DISPLAY WHITE 4 SOME TIME WEAK NETWORK 5 BATTERY PROBLEM XOLO SERVICE CENTER ARE NOT RESPONCE AND MOBILE DELEVARY 01 MONTH LATTER PLEASE I REQUEST MY MOBILE REPAIRE YA NEW MOBILE GIVE ME REGARDS JUGAL KISHOR JODHPUR [protected]
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Sep 29, 2014
                                      Xolo Customer Care's response                                       Dear Mr.Acharyas, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with Xolo Smart Phone. This is in reference to your email dated 28.09.2014 regarding Xolo Smart Phone Q900; We would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
                                      Verified Support
                                      Sep 30, 2014
                                      Xolo Customer Care's response                                       Dear Mr. Acharyas, Greetings of the Day! Thank you for addressing your grievance to us. This is to your email dated 28/09/2014, regarding your Xolo Smartphone Q900. We would like to inform you that your handset has already been for dispatched from our end. Further, we would like to request you to kindly provide us some time our service centre team contact you shortly. Also, we would like to inform you that you may track online through DTDC docket number: V18432613 Warm Regard’s Bharti Singh Rawat XOLO Care www.xolo.in
                                      View replies
                                      my xolo q1010i create problam it is not working .
                                      create problam is not start & show on my display some states { NO COMMAND & Now send the package u want to apply to the divice with "adb sideload "...
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                                        V
                                        vikas idnani
                                        from Mumbai, Maharashtra
                                        Sep 28, 2014
                                        Resolved
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                                        Resolved

                                        Address: Thane, Maharashtra

                                        i bought my xolo q200 three months before and within 7 days touch was not working i went to service center they told it will take 25 days after that battery problem is there plz i request to give good servive atleast and the seller of this mobile has cheated us
                                        +1 photos
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Sep 30, 2014
                                        Xolo Customer Care's response                                         Dear Mr. Idnani, , Greetings of the Day! Thank you for sharing your grievance. This is in reference to your email dated 28.09.2014 regarding XOLO Smartphone; We would like to inform you that we tried to contact you but your number was not reachable at that time.Further we assure your satisfactory resolution and keen to resolve your concern at the earliest. However we will require your alternate number to resolve it effectively . For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
                                        View replies
                                        I submitted my mobile for service regarding auto exit problem at time of working and unable to make conference call on 29.09.2014 but still its simply lying at Noida without any process. Whats is the hell is this!
                                        Reply
                                        Dear Mr. Sandeep Dey, as discussed we would like to inform you that we have dispatched the handset and same will be received by the service centre at the earliest. For your further assistance please note down the DTDC Track Order number: V20259535.
                                        This is your last comment on dated 29.11.14. but today 04.12.14 not received my phone. I call the customer care staff, but result the same as the phone is in courier company dispatched. But result is Zero. Why you send any item in DTDC courier. the company is very poor service.
                                        Please call the DTDC courier and request the mobile handset immediate send the Patna Service Center Shop.
                                        Thanx.
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