Xolo Complaints & Reviews

Xolo Mobile — Touch not available

Xolo era 4g my mobile. this touch pad not available

[protected]
Saturday / Sunday -5:00p.m - 7:00 p.m

Sir i had also gone for repair of my phone to service centre and when they gave my phone after repair and its back panel was badly scratched on all corners and sides from inside

Very bad service of xolo care Rohtak, Haryana (India)

Dear Mr. Dangi,
Greetings of the Day!
This is in reference to your concern dated 31.03.2016, regarding your XOLO Device.
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number, city and state name with suitable timing to call you.
Warm Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

Hi...my name is Pravin and i m from Ahmadabad...i have XOLO Q1000, i update my phone after the updation i didnt recive any msg in my phone...i use other mobile than i can recieve, but in XOLO Q1000 not...so pls help me out to solve this problem.

[protected] this is my contact no. U can call me anytime after 2: 00 in afternoon

Xolo play 6 x 1000 battery I want muze chahiye kaha se milegi...esi email per bolna .

Q1010i - Repair Status

i submitted my xolo q1010i on 20.01.2015 vide notification number.[protected], kindly update me the status.

Dead mobile received @ repairing

[protected]Notification number- I have recieved my mobile In dead condItion Kindly resolve I

During net surfing Mobile feeling too much hot.

Dear sir, when we are downloading any video, mobile feeling to much hot. Max. Temperature reached till 53 degree Celsius . & Another issue is Mobile home display auto on without touching. I have purchased this last April 2016 from snap deal. Color black 1x.

Dear Mr. Yadav,

Thanks for the prompt reply by you.

My contact number is [protected] and you can call me at any time.

Thanks and regards,

Shashank Agarwal

Dear Mr. Yadav,

Thanks for your call.

The solution which you provide to me and I did the same as directed by you. Now I am on my official tour and facing a very very big problem. Touch is not working properly and digits 7 8 9 is not working. I cant dial any number having 7 8 9 and even cant save any number also.

I am surprising that I bought a new mobile and facing a bad quality product. This is my first mobile of Xolo and feel that I am in trouble. now suppose you will tell to me to go to the service center and they will keep my mobile for 2-3 days and I will live without the phone. I cant to any of my work during the period.

I paid Rs. 12000/- for a good quality mobile. At the time of purchasing I was not aware of bad quality deliver by Xolo.

Already i gave this mobile earlier to your service center and again i am facing the another problem. your warranty is only 1 year and i know if already there is problem in the mobile, I will face the problem after your guarantee warranty.

Please suggest.

Thanks and regards,

Shashank Agarwal

Dear Sare,

I would like to inform you that I received call from customer care on 29.04.16 that my mobile is now repaired and I can collect it any time. i went to the service center and came to know that he has not resolved my other issues like hanging and notwork problem. he asked to me for one more day which I agreed.

next day when i went to collect mobile then i came to know that my back cover was cracked and he forced to me say that it was cracked before submitting to the service center. i showed him that physical condition of my phone was ok which was print on the job sheet. then he become agree to change the back cover.

Finally to day I collect my phone after 21 days. now i just want to know that is that back cover is original or duplicate? if it is duplicate then why it is done by them?

Thanks

Dear Mr. Satyaveer Ji,

Greetings,

Thanks for your support.

Now, Its really very bad position with me again. Right now, I am on my official tour and again I am facing the problem. On the home screen, message is showing 1 message, but actual there is no message in my inbox. Yesterday my phone sensor was not working during calls. I already made complaint to the customer care also.

I don't know why it is happening with me. I paid full amount for a good quality phone but now I feel that I have been cheated with XOLO. I personally feel that there is some problem in this particular handset.

Its good, if you exchange my phone.

Thanks and regards,

Shashank Agarwal

Dear Care,

Another problem is that, whenever I connect my phone with computer then computer stops working and when i remove the disconnect my phone then computer starts working.

Thanks and regards,

Shashank Agarwal

Dear Care,

I called to your customer care and told them, again I am facing lots of problem in my phone like,

1. Message is showing 1 message but there is no unread messages. i deleted all the messages.
2. Wifi and Bluetooth hangs. I have to reboot my phone and get satisfy. How many times I have to do this. Already this phone was in your customer service center for 2 times and i am facing this problem with in 8-10 days after getting the phone.
3. sensors during the calls is not working... So many applications opened automatically during the call.

Please let me know that how many times I have to go to the service center for the same issue and always for the new issues.

I am in a private company and mostly i am on tour for 15-20 days and I always saves my contacts on my mail id, every time i face the problems during on tour with the normal phone (after submitting the phone on customer service center). without the contacts.

You assure to me that now i will not face any problem but again the same problem is in my phone. Today When I call to your customer care and he again they are giving assurance that after resolving the issue you will not face any problem.

My simple question is how many times you will give me the assurance and how many times i have to go to the customer service center for the same issue.

I am looking that soon you will change my phone on priority basis.

I'm Complaining About My Phone Xolo 4g Era

Hi. This Is Muzz I'm getting problem after unlocking the lock screen I'm getting a page containing Virus I can't solve Plzz Help me soon to get out of here I cant operate my phone Its getting irritated for me so Plzzz get me out from this problem

Dear Team,

Hope now you are happy, beause Today my phone is dead which is under warranty.

Now It not taking charging. and the amazing part is your service center in etawah is closed and will open on 1st of next month.

I told you so many times that please change my mobile, change my mobile, change my mobile but you never listen my complaint, you always concentrate to work on it and to suffer to your customer and all are done by intentionally.

After frustration I bought new mobile yesterday from another company because I dont trust on your company as well as your brand.

Now I am going to suit a file in consumer court about my complaint against you and to your service center. this is my mentally harassment doing by you and extra expenses made by me because of you only.

My last warning is if my phone is not change with in 5 working days then i will go to the consumer court.

Thanks and regards,

Shashank Agarwal
[protected]

Dear Mr. Agarwal,
Thank you for writing to us at XOLO Support.
We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
As per our telephonic conversation, we would suggest you to re-visit nearest XOLO Authorized Service Center, so that our engineers can diagnose the problem and take corrective action.
For any further query or feedback, please contact us at [protected]@xolo.in
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

Dear Mr. Satyaveer ji,

As discussed today regarding the replacement of my mobile.

I have visited your service center at Etawah and submitted my phone for replacement.

Your Service center has no information about the replacement and still they are saying that they will repair my phone.

They have mention only wifi problem in work order. When I asked they said that "I understand all the problem and I will do my best."

My job work order number is[protected].

Please ensure that when I will get my new mobile and I will get the 1 year warranty again for my new phone.

Thanks and regards,

Shashank Agarwal
[protected]

Dear Mr. Satyaveer ji,

After posting the complaint on dt. 01.08.16 on this site (Mention above), I got a call from [protected] and he said that he is calling from XOLO customer care and he is asking for my SBI bank account number. he said that he will refund the amount into my account and he cant replace my phone. I replied that i dont have any SBI Account number and if you want my account number then write a mail to me then i will give it to you other wise I will not provide you any details.

Then he asked to me about the paytm account which I replied the same thing. then he sent some OTP on my mobile and asking for the OTP which I dont give him and I said that same thing that If you want any details then mail to me. I will reply all of the query.

Please confirm that is he belongs to your company and will you refund the amount of replace the phone.

T&R
Shashank Agarwal

Dear Mr. Agarwal,
Greetings of the Day!
We understand the difficulties you are experiencing. As mentioned in the earlier call your concern has already been escalated.
We sincerely regret the delay and inconvenience caused.
The relevant follow ups are being done, and we shall get back to you at the earliest.
For any further query or feedback, please contact us at [protected]@xolo.in
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in

Hi,

I purchase a brand new XOLO phone ERA 4G hand set, and after 10 to 12 days o[censored]se it's come in dead condition, and now i do one mail also to xolo customer care and they tell me you have to wait for 15 days to resolve this issue.

Guys it's a new handset, i don't think so, suddenly a new phone come in dead condition.

XOLO should replace this handset with new one.

Hi Team,

My contact no [protected].

Hi Team,

Sorry for typo mistake, my right contact no is :- [protected].

My contact no :- [protected]

Dear Narender(Narender_Das),


Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.


Regards,

Team Snapdeal

Dear Mr. Das,
Greetings of the Day!
We sincerely regret the inconvenience caused to you.
As per our telephonic conversation, you have informed us that your handset issue has been resolved.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in

MOBILE BLAST

I HAVE XOLO A-1000 WHICH BLAST TODAY WHAT I HAVE TO DO TELL ME

I have purchase xolo 1x black but this
phone have lot of problem battery back up very poor, during phone call display is not respond, when tow&three time press power button phone respond.. I am not satisfied this phone. my money totally wast..pls..I suggest ..don't buy xolo phone.. my friend
Rocky Patel: [protected]

Dear Mr.Patel,
Greetings of the Day!
Thank you for making us aware with your grievance.
This is in reference to your email dated 28.03.2016 regarding your complaint for your XOLO BLACK 1X.
We regret the difficulties you are experiencing with your mobile phone.
As per our telephonic conversation, we have provided you the resolution of your query.
We appreciate your support and patience and assure you of our best services always.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in

Xolo — I want a duplicate copy of my mobile's bill

The matter is this that I bought a xolo mobile from ur site n I lost its bill.now the mobile isn't working properly n I lost the bill somewhere.so please give me a duplicate copy of the bill.