I have received phone call (details below mentioned) from Xolo customer support vide their phone no+911413318100 they told me that XOLO Black 1X 32GB with best deals on Mobile Covers, Up to 80% off. It was not their offer . It had been offered by snapdeal
Xolo Customer Care
Verified Support
Dear Mr. Deogharia,
Greetings of the Day!
Thank you for making us aware with your grievance.This is in reference to your email dated 05.02.2016 regarding your complaint for your XOLO BLACK 1X.As per our telephonic conversation we have provided you the resolution of your query.For any further query or feedback, please contact us at
[email protected]
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
Complaint Posted at Consumer Complaint. in site on 03/02/2016 . About the posted complaint has been notified to Xolo Customer Care on 04/02/2016 morning by Consumer Complaint. in Team. They responded on my Complaint .as follows
"Dear Mr. Deogharia,
Thank you for writing to us at Xolo Support. We understand you want to purchase mobile cover for your device This is to inform you that XOLO doesn’t manufacture the mobile cover. So, we would suggest you to kindly contact to your respective merchant from where you have purchase your device, so that they can assist you further in this regards. For any query or feedback, please contact us at
[email protected] . Warm Regards, Satyaveer Yadav XOLO Care www.xolo.in"
I wrote them as follows also said No, You do not understand me.
To
Dear Mr Satyaveer Yadav XOLO Care www.xolo.in
No, You do not understand me. I don not want to purchase mobile cover for my device. I had already brought your company product .XOLO Black 1X 32GB with Best deals on Mobile Covers, Up to 80% off from dealer snapdeal .con on line shooing . But sorry to say that still to date I have not received any Mobile Covers, up to 80% off.That was why to again I am asking you Can you tell me where, I have to go with my problem ?
Again they answer about my complaint as follows within a day also regret
Xolo Customer Care's Response, Feb 04, 2016
Dear Mr. Deogharia,
Greetings of the Day! This is in reference to your concern dated 04/02/2016, regarding your XOLO BLACK 1X. We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. To enable us to reach out to you, we would like to inform you that kindly share your contact number with suitable timing to call you. Warm Regards, Satyaveer Yadav XOLO Care www.xolo.in
Today morning they ask me for my contact number with suitable timing they can call me.As per their requirement I post my mobile no at consumer complaint .in site. we were disused about the complaint, as per our telephonic conversation. I come to know that my problem had been not with them .My problem with snapdeal.com. What cooperation what an assurance, What a resolution, what an escalation, what a performance. Everything had been done within 36Hours. Complaint had been resolved within two day, Every customer care have learn from this, how to resolve any problem . Thank you very much Consumer Complaint. In Team without you it could not be possible and Mr Satyaveer Yadav Xolo Customer Care. Every customer need this type of response & resolution from every customer care service .
