[Resolved]  Xolo Mobile — Where, i have to go?

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.xolo.in

I had placed order to snapdeal vide Order ID: [protected] Placed on 27 Dec, 2015. for XOLO Black 1X 32GB with Best deals on Mobile Covers, Upto 80% off. But sorry to say that still to date I have not received any Mobile Covers, up to 80% off .I had contracted with you on 01.01.2016 through consumer complaint.in Team but in that time I had been told as follows "on Jan 04, 2016
Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 01.01.2016 regarding query of XOLO Smartphone Black 1X; we request you to kindly get in touch with the respective merchant from where you have purchased the handset for further assistance. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey
XOLO Care www.xolo.in’
SNAPDEAL SAID as follows
From:
Snapdeal Support To: me
Subject: Snapdeal Customer Support Case # 16700432: Cancel: XOLO Black 1X 32GB
Date: Thu, 31 Dec 2015 19:15:40 IST
Dear jhuma deogharia,

Greetings from Snapdeal.

Your online request with reference number 16700432 has been successfully registered with us. We acknowledge the receipt and will respond to you within next 48 hours.

Also note that you will be required to share this reference number for any future correspondence in this regard.
You can also reply on this email for any further assistance. We will be glad to assist you.

Regards,

Team Snapdeal

But sorry to say Still to date snapdeal do nothing they are tailing contact with at [protected]@xolo.in

I regret that my experience with xolo phone was not satisfactory .Now Can you tell me where, I have to go? I trust that the solution is solved very soon.
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Feb 5, 2016
Complaint marked as Resolved 
I have received phone call (details below mentioned) from Xolo customer support vide their phone no+911413318100 they told me that XOLO Black 1X 32GB with best deals on Mobile Covers, Up to 80% off. It was not their offer . It had been offered by snapdeal Xolo Customer Care Verified Support Dear Mr. Deogharia, Greetings of the Day! Thank you for making us aware with your grievance.This is in reference to your email dated 05.02.2016 regarding your complaint for your XOLO BLACK 1X.As per our telephonic conversation we have provided you the resolution of your query.For any further query or feedback, please contact us at [email protected] Warm Regards, Satyaveer Yadav XOLO Care www.xolo.in Complaint Posted at Consumer Complaint. in site on 03/02/2016 . About the posted complaint has been notified to Xolo Customer Care on 04/02/2016 morning by Consumer Complaint. in Team. They responded on my Complaint .as follows "Dear Mr. Deogharia, Thank you for writing to us at Xolo Support. We understand you want to purchase mobile cover for your device This is to inform you that XOLO doesn’t manufacture the mobile cover. So, we would suggest you to kindly contact to your respective merchant from where you have purchase your device, so that they can assist you further in this regards. For any query or feedback, please contact us at [email protected] . Warm Regards, Satyaveer Yadav XOLO Care www.xolo.in" I wrote them as follows also said No, You do not understand me. To Dear Mr Satyaveer Yadav XOLO Care www.xolo.in No, You do not understand me. I don not want to purchase mobile cover for my device. I had already brought your company product .XOLO Black 1X 32GB with Best deals on Mobile Covers, Up to 80% off from dealer snapdeal .con on line shooing . But sorry to say that still to date I have not received any Mobile Covers, up to 80% off.That was why to again I am asking you Can you tell me where, I have to go with my problem ? Again they answer about my complaint as follows within a day also regret Xolo Customer Care's Response, Feb 04, 2016 Dear Mr. Deogharia, Greetings of the Day! This is in reference to your concern dated 04/02/2016, regarding your XOLO BLACK 1X. We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. To enable us to reach out to you, we would like to inform you that kindly share your contact number with suitable timing to call you. Warm Regards, Satyaveer Yadav XOLO Care www.xolo.in Today morning they ask me for my contact number with suitable timing they can call me.As per their requirement I post my mobile no at consumer complaint .in site. we were disused about the complaint, as per our telephonic conversation. I come to know that my problem had been not with them .My problem with snapdeal.com. What cooperation what an assurance, What a resolution, what an escalation, what a performance. Everything had been done within 36Hours. Complaint had been resolved within two day, Every customer care have learn from this, how to resolve any problem . Thank you very much Consumer Complaint. In Team without you it could not be possible and Mr Satyaveer Yadav Xolo Customer Care. Every customer need this type of response & resolution from every customer care service .
Xolo customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2016
Xolo Customer Care's response
Dear Mr. Deogharia, Thank you for writing to us at Xolo Support. We understand you want to purchase mobile cover for your device This is to inform you that XOLO doesn’t manufacture the mobile cover. So, we would suggest you to kindly contact to your respective merchant from where you have purchase your device, so that they can assist you further in this regards. For any query or feedback, please contact us at [protected]@xolo.in . Warm Regards, Satyaveer Yadav XOLO Care www.xolo.in
 
6 Comments

Comments

Dear Mr. Deogharia,
Greetings of the Day!
This is in reference to your concern dated 04/02/2016, regarding your XOLO BLACK 1X.
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number with suitable timing to call you.
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
Dear Mr. Deogharia,
Greetings of the Day!
Thank you for making us aware with your grievance.
This is in reference to your email dated 05.02.2016 regarding your complaint for your XOLO BLACK 1X.
As per our telephonic conversation we have provided you the resolution of your query.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in

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