XpressBees Logistics Complaints & Reviews

I have ordered a product from sanfe. I have been waiting for it very long. Even till it doesn't reached me. And no updations where there. Really disappointed.

I have ordered a product through xpressbees courier service awd Number:[protected] on 26/12/22, handover to courier on 28/12/22 and expected delivery was 3rd January2023.
on 4/01/23, without coming to my house or building delivery boy was asking delivery code about my product.i told him to come to my house and deliver then he denied. I called him repeatedly but he didnot respond to my phone and he didnt came to deliver my order.br...

I ordered some couple of products from Ajio it was partly shipped by delivery and partly by Xpressbees.. The order shipped by delhivery was delivered before time by Xpressbees still not delivered my products... It showed out for delivery before 5 days bt no one contacted me reg delivery... After sometime they sent a msg saying that someone is waiting at your doorstep he cant reach u and sent his contact number.. Immediately I called him, bt he said the he is in leave and today he didn't went to the office and he is not responsible for that delivery.. I dont know whether he says the truth or not.. They sent me his number only... I raised a complaint to them via email.. Bt still there is no response.. Instead in the tracking page it showed that I wished to self collect my order bt I never asked for it.. The next day I called the same number but he didn't picked it up... I claimed for a callback from the agent but they didn't responded me.. Another delivery from meesho also shipped by Xpressbees reached my nearby hub but it was not delivered too still now... Always Xpressbees are worst this time they are to their extreme...

Without coming to my house or building delivery boy was asking delivery code about my product.i told him to come to my flat and deliver then he denied. Then i told him i will come down to my security gate then i will give him deliver code and he can deliver product to me directly. When i went down nobody was there and he didnt came to deliver my order. Its a kind of fraud that delivery boy ask delivery code they marked order is deliver but they do not deliver product to customer. I told him to not do this so he started shouting and telling me that he came but i didnt open the door. This kind of fraud and behaviour is unacceptable. Kindly do something about it.
Order no-[protected]
Incident date-09/01/2023, 15:45

1) In this product has some problem. It's one side is broke.
2) this product offered is buy 1 get 1 free, but here just one glasses we received.

I ordered an easel through etsy on 22nd December. The expected delivery date is 29 December. Without any notice or information my shipment was not shipped until 29 th December. Even after several calls to customer care etc there was no response from anyone. They didn't even talk to me regarding the issue and there was no update from anyone anywhere. It is with courier people till 29th. Then they shipped my product on 29 th after so much discussion with the seller.
Due to health issues i cannot work on my paintings without easel. Due to this delay in shipping I lost so much of my valuable time and lost one of my painting order which costs 30, 000 rs just because of this delay.
Now i cannot accept this .
I want compensation for delay in shipping without notice otherwise i will proceed further in consumer court.

I ordered a product with AWD Number: [protected] but have not been able to receive this product since December 12th it was supposed to deliver on 12th December 2022. on the website, it is showing the customer is not available /the Customer denied OTP verification.
but the thing delivery boy never called me to get OTP/ informed me about
the delivery of this product.
you can contact me on [protected]/[protected] via phone

Team i received a COD order which I didn't ordered. After opening we get to know those some random waste clothes just took from a dump. Please help get refund of the amount 695 which I paid

Delivery agent called me that I have a COD order which I didn't ordered. When i checked there is no sender information provided. When i opened the parcel, it is some random waste clothes. Please help me get my money back.

AWB: [protected]
They are not shipping my courier worth 749 rs. Plus freight charges. The customer care number is just useless they do not even have guts to reply to my questions, meenakshi is the girl who took my call and stop saying anything so i could cut the call from my end. Dumb customer executives, why are they even appointed. No one is replying to the ticket also, the ops teams does not even reply, the investigation team was assigned the task but since 11 days they couldn’t even investigate this one courier. Xpressbeees service is too bad. If the shipment is lost refund the amount for order and freight charges asap.

AWB: [protected]
They are not shipping my courier worth 749 rs. Plus freight charges. The customer care number is just useless they do not even have guts to reply to my questions, meenakshi is the girl who took my call and stop saying anything so i could cut the call from my end. Dumb customer executives, why are they even appointed. No one is replying to the ticket also, the ops teams does not even reply, the investigation team was assigned the task but since 11 days they couldn’t even investigate this one courier. Xpressbeees service is too bad. I want this to get solved asap, even if the shipment is lost refund the amount for order and freight charges both.

Xpressbess updated in their website that they attempted delivery whereas no call was received, on the same day another parcel from xpressbess was delivered to the same address.

Unprofessional organization

Hi, This is saranya from chennai., I order kurthi divestri designer dress with dupatta but i want received shirt. Please refund the amount.
Id No: [protected] DT: 21.12.22 Amount 799

NAME: SARANYA MOHAN
A/C NO: [protected]
IFSC: SCBL0036080

I recieved a call for a delivery during my exam and hence i couldn't recieve it. Since then i have been trying to get a re-delivery from 2 days and I'm not receiving any proper response. I have made 8 calls to the customer care already. Xpressbess please address my issue at the earliest

I ordered a product in R for Rabbit for to gift my son, I ordered it prior like 15 days earlier to Christmas. Initially the pickup from the Vendor itself was delayed for 3 days and asked to Cancel my order but the Vendor said it was picked up from them already, some glitch on the Application that's why might be not updated. And i waited for the status to get updated to track the product. But they have very bad Application wherein no data was updated on right time. I was supposed t receive it on 22 Dec 2022, but they changed it to 24th December. I waited patiently, but what I got is no response from the Customer Service. They didn't even have their Hub contact number to call them. And when I reached out to the customer service, they said it will take 2 more days to deliver. And that's the earlies that they can provide. Such a bad user experience. No Proper response.

I would also state that even R for Rabbit is answerable for such delay because they are the one who selected this delivery service.

Hello Team,

I received message notification that my delivery of casio watch has been delivered, but it was not so. I was not present at the delivery address, and was out of station at the moment, when the delivery agent called. I did not respond as I was in a meeting. Earlier I received a message that the delivery agent is waiting for delivery, and after he called, I received message of delivery. I understood that the delivery has not been made. Checked with neighbour's as well and the delivery was not made with them. According to company records, it showed that delivery was delivered to me, while I was not even in the city. There was no OTP associated with the delivery, and the order value was 8k rs. Upon getting in touch with the customer care, they say they won't be able to help as I am past the 3 day feedback period (which I wasn't aware of), and I notified on the 5th day. Please help!

AWB: [protected]

My shipment was sent on 13th of December and it has been though various transits, latest of it is BLR/IB1 where it is not moving forward. I have been in contact to xpressbeez side of sender and they have been saying tomorrow ever since. Please hurry up with the parcel . Tracking Id: [protected]

I had ordered a box of medicine for my father who works out of country and needed to take the medicine with him when he was leaving from home. He was supposed to leave on 25th Dec. The delivery was supposed to happen on 23rd Dec to 24th Dec. The order was placed on 18th Dec via PharmEasy app. On 24th Dec afternoon I received update on the app that no one was available at home (there were eight people at home) and that I did not pick up the phone ( I received no phone call). I contacted the customer care number and I was told by 3 customer care executives (Pranita, Sandhya and one more person) that it will be delivered by today (25th Dec). The fourth one (Aniket) finally told me, very rudely that the warehouse is closed and the delivery cannot be made till Monday. He arranged a callback from his senior (Nitin) who was of no help. And went on to say that the complaint cannot be escalated. The sales executives were unhelpful and the information provided was false. The update given to the app was fake. The delivery people do not understand the importance of the order being made. And the people need to be a bit more helpful, instead of making the customers' life even more difficult, after the mess up by their delivery people.

Ordered a product on dec 15 and was supposed to receive it the next day.. But i waited and waited but in vain.. No response from customer care.. Regarding my product.. Then someone called and told it will come soon.. And the app is giving reason saying i gave wrong address.. Which is lie.. Now they re refunding Rs. 529.. But i paid Rs 579.. Why she i pay for the delivery which i never received

Dear sir,
It is for your information that i bought a product from amazon. Which is dispatched on xpressbees logistics. My product tracking id is : [protected]. I would like to inform you that i got a notification from xpressbees.in this notification i have seen that my product is out for delivery. Immediatey i have connected the delivery boy by phone call.in this phone call delivery boy refused to deliver my product in my doorstep. He advised me to collect my product from their office. I had paid delivery charge for my product in amazon. Then why your delivery boy refused to deliver my product. Is he know his duty? Is it the way to deal with the customer? Do needful immediately and take strict action against delivery boy.