XpressBees Logistics Complaints & Reviews

Having dealt with many international and domestic courier companies and thier services, I must say your company and people are the most inefficient and perhaps illiterate people in kerela. They sent Sms stating customer not available without making an effort to deliver or make contact. I come to a conclusion that they are not educated to read address or location as the main problem. It is a pathetic service esp in COVID time as I never experienced it with other courier companies. You may be better off doing some other less challenging business in my openion.

As I booked the parcel from xpressbees worth ₹1500. As it was about to deliver on 14th june 2021. But still now I didn't received the product. As I didn't receive any calls from your delivery boy without received any call they updated as incomplete address.. This not the right way to deal with the customer. How could they do this to me without calling me they can't update. I need my product or it's ur delivery boy responsibile to return back my money.
Please take necessary action as early as possible

This is with related with AWB no.[protected], [protected] and [protected] was returned June 4 and June 14. We are continously calling couriers boys they are delaying each day and now they stop picking phone and when i tried calling from another no. so they picked and told lie that we had already delivered it. Please rectify and deliver the returned parcels which was pending from long and why these guys are not picking call and rejecting it please clear that. Is that kind of service you guys are providing to your customers? I want my parcels to be delivered today any how as i already booked it from another courier company.

I ordered 08/06/2021 delivery date 13/06/2021 but today is 17 Jun I was not receive any package so most request fully please help me fast delivered

We requested to pick up the order at two times but there is no answer from u and yourself pick up order unsuccessfully without out contact me

My product's current status in showing delivered but I did not receive my product. Can you please check the status of my product with tracking id [protected] and also I did not receive any message regarding product delivery and delivery person contact details.

Bhosre ke mere complaint ka koi hal kyu nahi kar raha contact me [protected]

AWB NO.
XPRESSBEES: [protected]

On 26th April, 2021 the courier was picked up from Chandigarh by XPRESSBEES to be delivered at Surat. It has been 2 months and my courier hasn't been delivered. After putting up a complaint at Consumer Complaints on 28th May, 2021, they have delivered my courier to the wrong address.
I contacted the receiver just to find out that he hasn't received the courier.
He has been asking for POD (Proof of delivery) for more than a week now and the courier service isn't providing him any POD.
I have even tried to contact XPRESSBEES Surat branch manager Mr. Deepak Pail several times. Either he doesn't picks up the phone or simply hangs up.

Utter shame on this disgusting company. If my issue isn't resolved at the earliest, I will file a Compensation Case of the harassment, waste of time and the damage to the product (if any).

Delivery boy Prashant Patil since 5days sending false messages that I'm refusing to accept delivery.why would I mine is a prepaid parcel.pls look into the matter.MyAwb[protected]

Very rude delivery Guy Third class service. Teach some Manners to talk to him.

My order of earings has not been submitted on time and the delivery boy was very rude .I am very disappointed they have cancelled my one order of meesho without my permission and showed a negative attitude please take action against him.

I've many orders from firstcry in last three months. But xpressbees service is too worst, Extremely rubbish courier. It didn't deliver any of the product even I raised complaint so many times. In every order, delivery boy denied doorstep delivery. Too inefficient and non transparent service. Here the order's tracking number...

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Dear Sir / Madam, ( Mail dated 12/06/2021)

I have received one courier from Orion legal supplies vide AWB#:[protected] through Xpressbees, in which I was supposed to receive 5 (five) DSC tokens but when opened only received 1 (one) DSC token .

Later when I checked the packet properly, I found that it was tempered from one corner and the cello tape from that region was missing. Even the delivery person did not hand me personally, rather he rang the doorbell and left the packet at the main door.

I need my order anyhow because it's a very confidential token, and needs to be given to my client.

Otherwise I will go for legal action and consumer forums

Reply from company dated 13.06.2021 at 9:08 pm

Greetings from Xpressbees,

Thank you for writing to us.

With reference to your Tracking/AWB number:- [protected].

We regret to note that, you have received an incomplete/incorrect product. We wish to inform you that, we are the logistics partner and have no control over the content of the shipment. We request you to contact your respective client/ seller, from where you have ordered it, for further assistance.

Thank you for your continuous support.

If you have any queries, please contact us on the coordinates below for any further assistance.

Customer Service Helpline number :[protected]
Time Monday to Friday :- 09:00am to 08:00pm.
Saturday :- 09:00am to 07:00pm

Note:- You can also track your shipment on our website :- www.xpressbees.com

Regards,
Sarita N.
Customer Service Team
XpressBees Logistics Pvt.Ltd.

Reply by conumer on 13.06.2021 at 11.19pm

Dear Sir/ Madam,

The packet was tempered. Even your delivery person did not handed me personally he rang the bell and left the parcel unattended.

For loss of item and theft is from your end.

So you need to consider the same and be responsible.

The sender is telling loss and theft was from your end as he gave 5 items in a packet, but when received the parcel was tempered and item was missing.

Even at time of pickup parcel weight was 200 gm but when received it was 40 gm, then how sender is responsible.

It's from your end the mistake was conducted.

I need a solution to my problem. Simply passing your fault to other is not a solution. Be responsible and make good the losses to me.

I had ordered an item from Ms Healthmug which was given to Expressbes for delivery vide AWB[protected] . Today ( 12/06) at 2 PM I got a message from the guard of our housing society asking for permission to let courier from Expressbees for delivery which I gave . As no delivery was made I contacted the guard at 3 PM, who in turn contacted the delivery agent and was told that medicines are delivered in the evening . At 4 PM I got a message from Expressbees saying that as I had changed the delivery time the item could not be delivered . I contacted them on phone and was told that someone will get in touch with me in 30 minutes, this was at 4 PM. It is 7.45 PM and not only have I not got my delivery but neither has anyone contacted me . Why take permission for delivery if you are not delivering, and then lie that I had changed the delivery time !!!

Respected sir,
I have complaint about xpress bees shirpur office the delivery executive at SHIRPUR OFFICE MH 425405
never deliver at home instead of that they just call and tells us to pick up our product from their office
The AWB no is given below [protected] AWB number
Thanking you!

Wrong productPlease take the saree back

Your delivery is very very slow. I execpted that I receive my order before 11 June but why their will be a delay.

I had sent shipment to a customer using xpressbees services.
Shipment AWB no: [protected]
This shipment has been marked as delivered on June 7th 2021, but the customer has not received the shipment till now. They also did not receive any call from xpressbees.

The signature shown in POD is also some random marking and not customer signature

The courier man knowingly didn't deliver my parcel and he was very rude to me, also on the detailed journey he written misinformation that customer wasn't reachable but I was waiting all for that delivery boy but he didn't show up and when I called him back he said I won't able to deliver the parcel cause he can't wait but I was on time and I saw no sign of him obviously he lied and now my medicine went back to warehouse now how I will get my parcel back also it was prepaid.

I have order items via online relaxofootwear. Con on 7 june 2021. I got a message on 10 june that my order has shipped . On today 11th june i got a message that
Activity : Out for Delivery Out for delivery: 184237-Chandan Kumar[protected]PDS[protected]FromMob, MobileNo:- [protected]
Location : DEL/MGK, NEW DELHI, DELHI

After that i got another message at 10:28 am
..Door step delivery not attempted...