| Address: Chennai, Tamil Nadu |
Hi,
This is Shabasha.B.
I have a complaint regarding invoice no: YM/YM/15/RAY/314.
I have got a new Ray z 15 on 12.06.2015 at your Paras yamaha showroom. And my registration is processed on 19.06.2015.
While purchasing the vehicle I found some problem with fork and also handlebar was bend. When I questioned them on the same, they said this would be rectified during the first service.
And its been a week I bought this vehicle from this showroom and I experienced severe pain on my left hand during the ride. When i approach them on the same today they have taken the handlebar from a new vehicle and replaced in mine. Then I had a test drive, still the problem is same.
Today when I ask them regarding the solution for the complaint, they saying like its a problem while they receive the product via transportation and they cant to anything like that.
So I didn't took my vehicle back. I left it over there.
And I am not a new customer for this place. I have already got three vehicles so far. Here are the details of those vehicles.
1. Purchase year 2013 December. Reg no: TN 01 AV 4300.
2. Purchase year 2014 October. Reg no: TN 01 AW 4000.
3. Purchase year 2015 June. Reg no: TN 01 AY 4300.
And in the above mentioned vehicle no 2, still the complaints are going on, but there is not even a proper response from their side.
So, for your information, I need a problem valuable solution on my complaint. If you fail to do, I have no other option than proceeding with the consumer court.
Thansk
Shabasha b
[protected]
Yamaha Motor India customer support has been notified about the posted complaint.
Jun 21, 2015
Updated by shabasha the show room manager was not able deal and response the issue. the y said its manufacture fault so we cant do any thing.
Its not a first bike for me in yamaha.
kindly take the necesery step to resolve the issue
We regret for the inconvenience caused to you.
We have escalated your concern to our customer care department, you will receive a call soon.
Assuring you our best services.
Warm Regards
India Yamaha Motor