Yamaha Motor India Complaints & Reviews

I have purchased Yamha R15 Bike from ADARSH YAMHA Showroom Authorised Dealer F-26/4, Okhla Industrial Area, Phase-2, New Delhi - 110020 on Dated 29/09/2014. Today I went to the Showroom Service Center for The Third Service. I have one Issue in My Bike as the Horn is not Working Properly and to the JOB Card maker. Then the Service Technician Told that This Horn is Duplicate. So I want to Register complaint against the Owner as they are Selling Duplicate Parts with the New Bikes in the Showroom and I want immediate actions also a Justice with me.

To whom so it may ever concern Of the YAMAHA company Dear Sir/ Madam I have purchased one YAMAHA ALPHA vehicle on 06/02/2015 from your company Show room BANGALORE WHEELS, opp Ambedkar Engineering College, Nagarabhavi Ring Road, Bangalore. I have paid the FULL PAYMENT Rs.58474/- for the same. And the vehicle is registered in my wife’s name - Kalavathi, as KA 41 EC 9882 At the time of receiving the vehicle (at 8.00 pm) I noticed that Horn was not working, and I complained the same to the concerned person by Name Naveen, and he told that the horn is wet while washing, once it got dry then the problem will be solved. Since it seems to be a minor problem I took the vehicle and went to home. While parking the Scooter at my house I noticed some unusual Loudy Sound from the Engine. And my books and other things which I had kept in the storage compartment got Heated. So I noticed that engine is Heating terribly. As there was much crowd and heavy traffic in front of that show room I could not Identify the defective sound right there itself. As I had some Urgent work the next day, that is 07/02/2015, I could not went back to your showroom. February 8th was Sunday and your Show room was not opened. February 9th morning by 8.50 am, there was a call from your company ( ph no [protected] ) to get confirmation of on the vehicle etc. At that time I have complained the same issues to that lady. Then I went to your Show Room BANGALORE WHEELS and explained the Serious Defects in the Engine. The service mechanics checked the vehicle and said the Horn is not working it has to be replaced. And your BANGALORE WHEELS person agreed to the same. But the serious defect is with the engine. After much waiting The mechanics available there tried to diagnose the problem. Surprisingly they couldnot. After lot of discussion (which was unnecessary) with the people there, they gave the contact number of YAMAHA Co Service Engineer by Name ASHWIN. I have called him on the number [protected], and explained all the problems.. After 28 minutes of conversation he told that he was sending one mechanic by Name SAMPATH to check the vehicle. Sampath came and checked the engine, he also could not diagnose the problem. I was stuck with the scooter all the day. But in vain. Dear sir, Madam I Have high regard for the YAMAHA company and I know about the Quality of YAMAHA ENGINES. But now I have totally disappointed and I feel your Company people cheated me by giving Defective Scooter. I have hardly drive the scooter only 50 Kms. That is to my home and coming back to the Showroom that’s all. Even The registration number is not written on the vehicle as I got the number only by Monday that is 09/02/2015. But your company people are saying that they are trying to rectify the problem, and they deliver back the scooter after repairs. I am just wondering about a brand new YAMAHA scooter from showroom got repaired!!! So this is the condition of the vehicle. The engine with defects – loudy noise and getting heat terribly. The horn is not working yet. Why should I take all these burden ? Do you think it is correct to deliver a defective vehicle to your customer? Is your vehicles fit for going to repairs immediately After Purchasing, within no time? Is this the way to deal with innocent customers? Finally I came to the conclusion to return back the scooter and demanded to replace it. But your people there and your Engineer ASHWIN (through Phone) were not ready to took the responsibility. Ultimately I got one written assurance from the Dealer as saying they will solve the problem by next day. And now your people are saying that the vehicle got repaired, and they are keeping the same for observation drive!!! I am totally disappointed by the way your company representative’s dealing. A Pure Cheating!! After receiving all the Money they are trying to dump one defective scooter to me. So please look in to the matter immediately, and replace the defective vehicle to the new one which I have paid for. And relax me from all these burdens and mental agony. Thanking you Narasimha Murthy (11th February 2015)

Hello I want to make a formal complaint for the pathetic and sub-standard service being provided by Yamaha dealer J.M. Motors located at A-4, Sec-10, NOIDA. Through this email I also want to seek attention of senior service management team of Yamaha India as dealer is not able to provide satisfactory solution to my problem. I hope there is some qualified service engineer who can help. On 25th Dec 2014, I purchased FZ-S 2.0 FI from your dealer (UP 16 AX 6199). Within two weeks I noticed there is an oil leakage and every time bike is left parked for few hours, there are oil marks on the floor. Till now I have visited the service dealer 4 times and problem remains as it is. 1st Visit: Went to your dealer to get it checked and they said its just lube oil from the drive chain. They did not even made an attempt to check the issue or cared to make a job card. I was told its nothing serious. With Yamaha reputation in my mind, I assumed that service advisor is experienced enough that he was able to identify the cause just by glance of it. So I went back home but the leaking never stopped. 2nd Visit: In few days when bike clocked 900kms, I went to dealer for 1st service and specially asked them to fix the leakage issue in the service. The advisor making the job card AGAIN did not even check for leakage source. All he was concerned about doing the paperwork for first free service. Because leakage is only apparent when bike is at stand-still for few hours, I could not check for any signs of leakage at the time of delivery (which was actually delivered to me after dark). However, the next morning it was pretty evident service guys did nothing much except for washing and general check of electricals etc. 3rd Visit: After few days I went again to report the leakage issue and they told me your bike needs a good pressure wash the issue should be solved. They made the job card for wash only. The water station was not functioning and it took them 3 hours to sort it out, (someone should do inspection of the wash station, road-side wash is better equipped). The vehicle booked at 9am was delivered to me at 1pm, while the delivery time given to me was 10:30am. You can imagine the type of service and how well is the delivery time management. Anyways, I was again assured the leakage should not happen. But alas that was not the case. 4th Visit: Yesterday, 11th Feb - I again went to dealer with same issue and this time I told them to write on job card about the leakage issue and I don’t want any sort of washing, cleaning or general check-up. All I want is the oil leakage issue to be fixed. The advisor said the oil seal from clutch cable connecting crankcase will be replaced. The service guy replaced it and yet again I was assured the oil leakage issue has been completely solved. To my utter disappointment, in the evening when I checked again there were oil marks on the floor!! I am not sure why people at service station are not able to identify and fix the problem or they are not trained enough to diagnose? Unlike other service centers of Bajaj or Hero – no one does random checks/rounds on the floor to see how service guys are doing the job. In 1.5months of owning the Yamaha bike- I have received not a single feedback call from either the dealer or Yamaha to know – am I really satisfied with the service? I am a businessman and I do not rely on motor cycle for my daily commute. Biking is my passion and I am a senior member of PAN India Biking club XBHP.com. I have owned several motorbikes in the past and currently also ride Bajaj Pulsar 220, GSX 1000r. Honestly, with the entire experience with your dealership, I am also saddened that a premium consumer bike like FZ-S 2.0 could build-up leakage issue within 2 weeks?? This is not quality of service I expect from Yamaha either. I have suffered enough in 1.5 months of owning this bike. The joy of owning a Yamaha product has gone already. I would certainly not recommend it to my follow Bhpains and will be writing my first hand service experience with your product/dealer on several 100 auto blogs/forums that I operate including Youtube video that I took of your dealership facility. I would also be seeking legal assistance in consumer court if issue is not resolved. Therefore, I would request someone at Yamaha to look into my complaint and fix the issue reported above or replace the faulty equipment earliest possible. Thanking in anticipation. Regards Akhil #[protected]

Dear team, I've received a very poor & struggling service from an authorization dealer of Yamaha. Discussed the same with 'Suvi' from customer service over the phone, Kindly share the same with Suvi & ask her to help me on high priority. Also she asked me to hold my complaint to consumer court & asked a chance for Yamaha to help, so kindly prioritize Yamaha's help as am already struggling with your vendor. Vehicle delivered without Registration No. after 20 days of delay, without Insurance, Documents, Tool Kits, Free Service coupon book with Guarantee certificate & Battery Guarantee card. Am afraid that, the vehicle was delivered to us without Regn No. & Insurance. .. . . . . Hope Yamaha would take responsibility if in case vehicle is stolen / lost. Details about Vechicle : [protected][protected]-- Vehicle - Yamaha FZ-S V 2.0 Priority No. - Blue (me1rg072b) Engine No. - g3c8e0065957 Chasis No. - 0038215 Information about Dealer : [protected][protected] Raj Bikes New No 50 Old No 30, Madhavaram High Road, Moolakadai-Madhavaram, Chennai - 600060, Near Brinda Cinema Ph No. :[protected] Cell phone No. :+91-[protected], +91-[protected] Information about me : [protected][protected] James Immanuvel. W +91-[protected] +91-[protected] Chennai - 600118 Regards, Customer.

I am Benson. I have a Gladiator SS (2009) model. I gave it for Paid service at Sairam Motors, padi branch, Chennai on[protected]p0:00 am. They took note of all the problems in it and gave me the promising date of delivey as[protected].30pm. But when i went at the time of delivery they told me that they had not yet completed the service and need one more day time. It took 2 whole days to fix just one bike for the whole crew in that service station. I had a good feeling about Yamaha but now i dont because of the service Station delay. I will hereafter advice my friends and others not to buy the Yamaha two wheelers since there service is the worst. I have attached the slip containing the promising date of delivery as evidence.

myself eldho george purchased a yamaha fzs fi from springs yamha showroom kjothamangalam 10 days back. they told during purchase that i have 6 free services. and am done with my 2 services today. anthy have charged me with 500 and 530 respectively. payin for oil change is fine but i don understand how can they charge 150 for chain lubrication. please be kind enough take necessary action against their looting.

Thank you

Hello Sir/Madam, I am Abhilash Mohanty, I own Yamaha Bike FZS and bike was having Oil leakage problem then I went to Utkal Automobiles Ltd, Unit-iii Kharvelanagar to check the problem. Utkal Automobile’s service man has opened the bore piston to check the issue but even though there was an warranty of the vehicle Utkal Automobile is ignoring and keep on delaying to repair theBORE PISTON. It’s been more than two month I am asking to change the bore piston but Utkal Autombile is juat playing with time to pass on the warranty period. This is Crime with Customer. We are trusting on the BRAND Yamaha any buying the Bike, in hope that we will get good service but at the end of day we are surprise with your service. I request you to take necessary action on this issue or else I will go for a consumer complain. I have all the evidence with me with video recording conversation with Utkal Automobile Service department. I will write at all the blogs. Bike Details FZS Engine No: 21CE062796 CH No: ME121C0E1D2062724

For my new vehicle, A Yamaha Aplha, which was due for a second free service last month was given to MSP motors, Banashankri, Bangalore and below are my complaints: 1. First of all my vehicle(brand new) was mishandled 2. The service station took 2 days to return my vehicle and did not have the courtesy to call me, I had to call many times to confirm when the vehicle will be ready for delivery 3. The vehicle had scratches all over the rear metal body which were non existent when I submitted the vehicle 4. The engine vibration got very intense and at a speed of 45-50 the vehicle started vibrating like its 10 years old in condition 5. The headlight got very low illumination post service resulting in problems during night driving, it was not the case before the service. I suspect the light electrical system was replaced by an old spare 6. The battery got dull impacting the vehicle electronics and the service station refused to own the impact. Again, I suspect that the battery was replaced by an old spare. Finally, looking at my 2 months old vehicle that now looks 2 years old, I sent an email to Yamaha India to which they responded at first and the MSP guys called me but with a very rude tone. I requested them to take the vehicle and service it properly and delivery it when it is in good condition. After this I sent a second email to yamaha India complaining about the rudeness and the vehicle damage to which I have not received a response yet. Today(feb 2), after 4 days two random workshop guys came to deliver the vehicle and in the attached photos you can see hoe miserably they treated my new vehicle. The black portion of the body is fully scratched for which the workshop guy immediately blamed me. The are gaps at the point where the metal body joins the black polymer body clearly indicating parts being replaced from the original set. To stop ENGINE VIBRATION they have put 2 sided tapes in the side lights saying that this is to stop the vibrations while its an actual issue they have caused to the engine. They have also damaged the seat cover for that matter. I am really frustrated by this mistreatment to the vehicle and regret buying a Yamaha vehicle. The people at MSP are rude and worst people one can encounter, the workshop guy blamed me saying that I gave the vehicle in such pathetic condition. Please take the necessary action, and get my vehicle to its actual condition that I had before the service or I will have to take some necessary step, un-forcefully. I am not happy about they way they are treating me and my vehicle. I will not rest till this is addressed.

I am facing the self start problem with my scooty which was purchased on 16/8/13. This is not the first time this problem is occuring, I was facing this problem from the very beginning only but it used to start work in between . but now it has completely stopped working. I got a call from your customer service team regarding the same and was advised to visit the service centre. However, I deny to visit anywhere and expect a home visit by a yamaha enginneer free of cost as my vehicle is still in warranty. If I do not get this issue resolved asap I will have no other option expect going to consumer court for this poor customer service...

Hi Team This is bring to your notice that few day ago I bought a Yamaha bike.. Just after first service I got a problem in chain set.. I had submitted Complain for same after that you have resolved the problem.. But At the same time the same problem is happening again & again. Same problem I got five time every time. Which is very horrible for a customer.. Minimum 5 Yamaha bikes my friend having but they are not having any problem. Why problem is coming to my bike only.. I am totally unsatisfied with Yamaha.I think I have done mistake to buy Yamaha bike. Totally unhappy next time I would not recommend Yamaha bike to any one...

Hi, I am samparna and i had purchased Yamaha Rayz from Hindustan Wheels, Bhubaneswar.First I love to inform u that I m a very die hard great fan of YAMAHA from childhood. I am really very disappointed with the dealings of members of Hindustan Wheels showroom. First time when i went to that showroom to check the bikes and when we decided to buy a bike then ankita(Marketing) started to tell her family background story and told not to do any discount because if we do any discount then it ll cut from her salary and Specially I had fallen on her words and bought that bike with no discounts with only a company gift (Which she confirmed us before buying bike after asking to her boss).But then at that time they have no stocks and they told to give after 4 to 5 days.Till that time i have a grat impression on yamaha and also refered to my friends through facebook. But abhi itna jyada kharab impression he ki mann karta he ki police complain kardun. Ek toh jhuta wada karte he aur abhi 2 months hoagaya contact nahin karte he aur wah showroom pe jao toh ek dusre ke muhh dekhte rehte he. Itna bekar service maine pure life pe ni dekhi hun.Aur ankita ek toh call ni karte hi aur me karun toh jhut mut bolti rehti he. Sirf yehi showroom ke liye yamaha se nafrat hogaya he.Please do something and reply me back. Itna bekar service. Mann karta he facebook, quora sab me dal dene ko ye emotional atyachar story :)

Respected Sir, This is to inform you that 1 of your yamaha dealer registered in Punjab, Abohar dist. Fazilka. Pincode-152116. I have requested them to take the insurence coverage over my bike and now it's the 11 th day and they have not ordered the spare parts yet. Kindly take any action upon this situation. Thanking You. Arpan Choudhary.

i have purchase cignus alpha scooty from sai yamaha show room baily road patna and so many times i have sended my vehicle in sai yamaha show room patna bihar for services and each time i told them self starter is not working but they have neglected and now i fedup and doing for the same problems in outside private mechanic.

Dear sir, I am ashok, Bike -FZS purchased on 24th sept 2013. My bike completed around 11800kms. Recently i found that my front shock absorber leaking, i complained to yamaha dealer in bokaro. They are not ready to replace it even if it is under warranty and making excuses of changing only Oil seal and i have to bear that cost (Because oil seal doesn't come under warranty as per their claim).So whenever in next month if it leaks then again...

I had given my bike which is a Yamaha SZR 2011 for an engine rebuild which included the cleaning of the valves to My Yamaha at Jogeshwari that is just off the JVLR flyover. I received an estimate from the manager, Mr Ganesh of the sum of Rs3500 for which i requested for a break up of the cost. He responded by estimating and replacement of 1) Valve stem, 2) valve oil seal 3) engine packing 4) chain tensioner and a few others. To which I knew needed replacement as predicted, However apart from the labour charge of Rs 1000 aprox, he proceeded to give me an additional of Rs1500 FOR VALVE SEAT LAPPING OPERATION This he said would be done on a lathe and would be given outside (Some lathe guy at Andheri) . As per company standard and as mentioned in the service manual of Yamaha, the lapping is to be done by the Yamaha mechanic with the application of original lapping compound and the use of Yamaha lapping tool to get the valve seating further more this all is supposed to be included in the Labour charge as mentioned. When I went there personally to supervise the work and started to question him on this, he justified by saying all motorcycle companies do this and add to that, he said he did not have the lapping tool or the compound nor the company mechanics had the expertise as much as that lathe guy to perform this operation. In addition after the whole operation i requested him to provide me with the pressure guage to test the compression pressure in the piston chamber to verify proper valve seal, for which he had the guage but did not have the adaptor to connect into my bike's spark pug socket. I was surprised with his line of excuses and justifications, 1) How can I be charged extra for due the incompetence of the Yamaha authorised service center to perform a operation due to the sole fault of the dealer itself. ? 2) Why is Yamaha not keeping a check to curb such deceitful methods to make a quick buck ? 3) Is Yamaha not proving appropriate tools to the dealers or is the dealer trying to make an extra buck at the expense of Yamaha's reputation of customer satisfaction and Honesty ? I also have the phone conversation recordings if it would be of any use in the future. I request Yamaha to look into this matter and make the necessary changes. Thank you. Name- Ameet Baliga Email - baliga.[protected]@gmail.com Date of service - 09/01/2015 - 10/01/2015 Dealer name - My Yamaha (Jogeshwari)

Daer sir, i have got a yamaha rayz on from pallimukku(kollam), kerala last year.and i gave my vehicle 3 or more times for service for an issue of some battery problems, they told me that there is no stock of battery there i have to bye it from some outside shops.i brought it from a shop because i dont want to create a scene there, but the same battery issue comes after 2 weeks again i gone to the service center at palli mukku(kollam), again they told me that it is the same issue of battery, i just replaced the battery from the shop twice, again the same thing if happening in the intervels of every two weeks then the shop owner told me that it is not the problem of battery some other issue will be there.then i gone to the showroom again they told me to left my bike ther.and after 1 week they called me and told me that it is the problem of some rectifier and i have to pay some 1000rs.i think it is on warranty period then why should i pay to them.so please take the actions to solve my problem my vehicle number is (KL 02 AG-4723)yamaha rayz

Dear Sir Motor cycle Yamaha R15 Dealer Amrit Motors Ludhiana I purchased Yamaha R15 on 26 Aug 2014 and problem with self starting from 2nd day which was solved by service center in 2 visits. But in last week my motorcycle was stopped during the way and i have to take it by push to home. After call to service center i request to send the person bcz my bike bike was almost dead, no indication was coming even not neutral one. they refused to do so and said take the bike to service center by my own. on Next day i went there and request to send the person with me then they said wait for some time.After waiting for 2 hours person was come with me and check the bike and said battery was dead and was to replaced and he takes it with him. on next day again i went there and they said they chrged the battery and it is ok and they again send the person with me and fitted the battery and bikes start and i drop him on my conveyence. but when i go to market again the bike was dead as before. On next day i again visited there and they send wait for some time and they send person with him who take the battery and will send to battery service dealer and will change it which takes 1-2 day. i asked him that it was already almost a week i come there and again 2-3 days time required. What is my fault. I have purchased the new bike 3 months earlier and its battery dead and they take many days due to that i suffer a lot. Motor cycle R15 Dealer Amrit Motors Ludhiana So Please solve my matter asap. Regards Jaspal Singh [protected]

Hello, First I love to inform u tat I m a very die hard great fan of YAMAHA from childhood..atlasT I had a chance to buy a FZ16 on 2009 first edition .Sir I fixed my bike 2 months back(25/10/2014) for clutch and front shock absorbents problem in same service center(JK service center).but the problem persist and I managed my busy hospital schedule to reach out myself to JK service center tiruvannamalai.for the problems persisting and for a general service on 25/12/2014 as I requested them delivered it on 26/12/2014.but due to their busy working hours they requested my bike will be delivered on 27/12/2014. Alas they didn't delivered it on 27/12/2014 bur I got it on 30/12/2014 where the bike s ignition is damaged and my bike s petrol tank shield is damaged ..and as I asked regarding this the said to adjust already I have been through very great mental agony from 25/12/2014 to 30/12/2014 ..as a u now being a doctor attending emergency patient without bike is difficult and cant go n barrow bike every time when u got a call.. Already I started taking action against them and preparing to send a notice regarding this . Sir I request u take a severe action against this peoples still I m a great fan of this mean machine and very thankful for creating and providing this vehicle thank u

Dear SirMadam I am Anuj Raghav living in Delhi Karawal Nagar I Purchased a New Bike Yamaha FZS Bike No -DL 5S AJ 9100, REG. DATE-19/11/2013.. from ... SHIVA MOTORTS West Jyoti Nagar Delhi 94 After two free service There is a problems start happening in my bike and which is still there after completing of all free service...Breakshoe is still making some creepy noise after being replaced so early and noise is still there i asked service guy he replied "sir sab badlega paisa lagega" clutch plates is also being replaced so early only on 16000km of runs...As per YAMAHA quality products its hard to beleive that clutch plates required to be change that much early in new bike...and i am sure there is no need to change that clucth plates...whever i go there for problems they replied "that this is need to be replaced" i am really pissed off how can be this happend that only 16000km of runs bike"s parts need to be replaced most of the time...the service guys there laugh and making fun of the clients there and said "Bewkoof bana diya n all" on last service what i paid for problems are still there..please help me and i will be realy oblized for this .. Thanking You Regards, Anuj Raghav +91 [protected] I am egarly Waiting for your reply on this matter...

I had booked an R15, 15 days ago and completed its initial payment.The bike was left in the showroom until the registration.The showroom officials are not allowing the bike to be taken even after the initial payment .I kindly ask you to register my complaint and relieve me from this inconvenience.Please take necessary actions so that i can get the bike as early as possible.Hoping you will look into this matter soon. Another thing !! They are saying a rule that bike should be deliverd after the registration.. i was asking each and every show room nearby ... all are saying tats false !! Take immediate action !! my phone num [protected], p.prithivaraj