Yamaha Motor India — Defective Yamaha Alpha delivered to me

Address:Ahmedabad, Gujarat

Name: Asmita Paresh Rathod DoP: 24-May-2014 Engine No: E3N7E0011731 Chassis No: ME1SE7742E0011774 I purchased Yamaha Alpha on 24-May-2014 from Planet Automobile, Chandkheda, Ahmedabad. After 3 months suddenly started problem of Cell Start was not working. I gone to Yamaha service center to solve this problem. They tried to find out problem and solved this problem after replacing Battery or Relay. After 15-20 days, I faced same problem and I went again to service center, they again solved problem same way. Again after 20-30 days, faced same problem, they kept my vehicle over there for 2-3 days, and solved problem and committed will not happen again. They told me we have changed relay so problem will not happen again, sure from our side. Again after 30 days faced same problem, service center changed Battery and problem solved, told your battery has problem, we need to replace battery. They replaced battery but after few days had same problem. So we are facing same problem till today from the date of purchase but still not resolved. Service center team either change Relay or battery but not solving problem permanently. My job place is at awkward place, I cannot go without vehicle, because of problems number of times I had to take unplanned leave in office. Number of times I had to go Service center, here waste of our time as well as money in the form of Petrol. Last 20 days my vehicle is at Yamaha Service Center but they have not done anything till today, even they are not informed anything when they will solve problem and when will return vehicle. We suffered lot and mentally harassed from Yamaha Service center. Kindly give me my money back...really I am too much harassed after paying a money. Please help me...return my money back... I had already complained same on 10/9/2014 Dealer Name: Planet Automobiles 1&2, ISCON PLAZA, OPP START INDIA BAZAR, SATELLITE, AHEMDABAD
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Dear Pareshr,

We regret for the inconvenience caused to you, we request you to please provide details of your complaint at our email Id – [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:

User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)

You can also register your complaint at our Toll free number[protected],
Timing – 8:00 AM TO 4:30 PM, Monday to Friday
Warm regards
India Yamaha Motor
Now after few days same problem facing right now. This product is already defective, getting cell start down after few days. I don't want to continue with this product no more now.

Last time you promised us, there would not be any issue related to cell-start and battery. You also told you replaced battery while delivering product back to me after service done by you regarding above complained.

Kindly return my money back and get your product back.
Can you respond above comment yamaha motor india?

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