Yatra Online / YatraTrip.in Complaints & Reviews

I have booked the Hotel Lakeview, Ooty on May 19th for May 22 and May 23rd through yatra.com
I have made the payment through my credit card and I's told the booking is confirmed.
On May 20th I called up the Lakeview Hotel and they told they didnt get any booking from yatra.com
On May 21st I got a call from Yatra that they couldnot book in Lakeview and did a alternate booking in Hotel Garden city, Ooty for the
same dates ( May 22nd and May 23rd). I 's pretty much apprehensive about the Garden city hote's quality, since there is no online information about this hotel. I was assured by Yatra.com that garden city is on par with Lakeview.Based upon your promise I reached Ooty on May 23 ( saturday) at 6 AM.
My shocking experince starts here. I was told that they didnt have any free room, so I need to stay in a makeshift room till morning 10 AM.
The quality of this room was pretty bad, there is no basic service like changing the blanket, bedspread. There are no towels, soap and not even Hot water.
I convinced myself that the actual room will be better. At 10 AM I was given the acutal toom, to my shock this room is no better than the previous one.
Same state continued here No change of Blanket, No Bedrspread, Untidy toilet etc. On top of these I's charged Rs.1600 per day. This is my first trial with Yatra and the whole stay in ooty was very bad. These are my questions to Yatra

1, I booked Hotel Lakeview on May19th will full amount settled and I got a call from yatra on May21st with a negtive reply that my booking was not through. Whose Fault is this ? Isnt it the responsilibty of yatra to get the booking for me, when I settled the payment completely.
2, I got the alternative hotel Garden city with a promise from yatra, that this hotel is in Par quality with lake view. To me this is false promise.This garden city hotel is a Cheap quality hotel not even worth for Rs.500 per day. A quality service provider like Yatra.com should not have recommended this kind of cheap hotel to their customers. who is cheated here for paying Rs.1600 per day? I have seen the hotel people just charging Rs.1000 for the same hotel room on the same day.
3. I called up the Yatra.com the same day and complained about the Hotel's poor quality to your customer support person. she told she will do here best, but no response. Since its a peak time I couldnot get any other hotels. Since I have already paid the money i dont have too many options. I's forced to stay in this shabby hotel for 2 days with my family ( including my 3 years old daughter). Isnt my responsilbity to give my family a better place to stay. I trusted yatra.com to get a good experinced stay and I's very much cheated finally.
4, I cannot justify paying Rs.3300 for this shabby hotel for 2 days. This hotel is not worth for this money.On top this, I took this trip to celebrate my Wedding anniversary. No need to express my feelings ..

Hi. I have called Yatra regarding refund pending from Yatra for my Paramount Flight no I7 463 from Hyderabad to Bangalore on 10 Mar 2009. I have called once in April and gave a follow up call on 09 Jun 2009. My money is not yet refunded. I would also like bring to your notice rude behavior of one ythe customer care representatives, Mr Praful Kumar . He told me I never called before as there was no record of my first call. I tried to explian that its my problem but he kept insisting that I havent called earlier and that refund will not be processed unless customer calls. He was rude and persistently kept on telling me how I claim that I called earlier. It was annoying. I told him I was given Paramount airlines phone number also earlier and for that he says its not a big deal that I had Paramount airlines number and proves nothing. After taking the reference for this call no 2491538 I asked him to transfer me to his manager or superior He kept me on hold for 15minutes but never transferred me. I havent foudn anyway to escalate the issue with Yatra Customer Care senior management as their online customer feedback form doesnot accept even english letters A-Z, apparently they accpet special charaters in feedback!!!

I called up Paramount Airlines and they claim that they have refunded money back to Yatra on 27 May 2009.

Please advice !

We had talked to Yatra Agent on 29 May 2009, at 11 pm for the booking of tickets from Goa to Delhi of 4 Adults and 1 Child Dated 28 June 2009. Yatra Agent Ms. Ankita confirmed the Availability of the Seats. The total cost of 5 seats was Rs 17140. She processed the case by confirming our details and we paid the reqired amount through Credit Card. We got confirmation through E mail in which we found that tickets were booked from Delhi to Goa instead of GOa to Delhi of the Same date. Immediately we contacted the Yatra.com to rectify the Mistake.And another Yatra Agent Mr. Ajesh replied that Ankita has Logged out and We will clarify your case next day. To our Utter surprise We contacted Ankita on 30/05/2009 at 5 pm, Instead of admitting her fault, she said that we cannot do anything and you have to bear the expenses for Cancellation and rebooking charges i.e. Rs 5110. It was the fault at your end for which you are responsible, Please Rectify it Immediately or we have to approach Consumer Court for Inconvenience and Harassment.


From Karan Bagga
Contact No. [protected]
Yatra Reference No. RZAV1A
E mail Address [protected]@yahoo.in

Dear Sir,

I had booked a hotel via Yatra.com after paying full amount in advance at a hotel in Shillong one month in advance.I had received a confirmed booking for the same.


NOW TODAY 1 WEEK PRIOR TO THE STAY THEY ARE CALLING ME TO CANCEL THE SAME.

I would like to bring the Yatra people to book by lodging a complaint at all the available fora.

The booking no is 5 SXO2A.

Kindly take action.


Sincerely Yours,

Dr Abhishek Kumar

D-40

HAUZ kHAS
NEW DELHI-110016

I purchased a ticket on line from yatra.com for Rs 23 grands from delhi to port blair on 21 may 09. the money got deducted from account however no ticket was allotted to me (YATRA REF NO. 658QWA). on repeated phone calls i was told that my money will be refunded to me within 7 to 15 working days. on the same day there was another ticket was available at reasonable rates however i could not process the transaction as i had exhausted my credit limits due to above quoted transaction. the following questions need answers

A. is it legal for the company to deduct the amount and do not provide the tickets.
B. is company namely yatra.com not liable to compensate me by providing tickets of the same day or paying compensation for the agony.

can any legal advisor guide me so that the yatra.com can be taken to the task.

First of all, i advice you NEVER TO BOOK any hotels with yatra.com.They run such a critical business as bookings and give false confirmations.<br />
I made a hotel booking for ooty for 2 days with yatra(ref no - PXA8UA).<br />
i got an email immediately with the itinery and the booking status mentioned as CONFIRMED.<br />
I called up yatra customer care(where i was kept waiting for hours) and asked them if the booking was confirmed.This lady says YES MADAM, ITS CONFIRMED WITH THE HOTEL ALSO.<br />
after 5 days, i get a call from yatra telling me that my booking could not be confirmed with the hotel.<br />
I ask them 100s of questions, and all they have to sya is "sorry ma'am we apologise"<br />
then i asked them to get me an alternate hotel, and they sais, they'll get back to me in one hour-yes one hour.I was surprised.<br />
i waited for one day, but the one hour was not over.<br />
then again i called, they said they'll call back with what they can do.<br />
no one called<br />
again i called up, again tehy said they'll call back, but nothing happend<br />
same story repeated for 5 -6 times as if i am a fool and at their mercy to wait for them.<br />
I have paid the whole amount and now they have not even responded.

I DO NOT HAVE RECEIVED CREDIT CARD AFTER TWO MONTHS, SOME EXECUTIVE FROM THE BANK HAD APPROACHED ME AT MY WORK PALCE AND PERSUE ME TO APPLY FOR SBI-RAILWAY CREDIT CARD AND TOOK MY NECESSARY DOCUMENTS ALONGWIITH APPLICATION AND DID NOT GAVE ME ANY REFERENCE. I HAVE APPROCHED BANK'S HELP LINE FOR CREDIT CARD APPLICATION STATUS BUT THEY ARE NOT ABLE TO GIVE ME ANY INFORMATION OR STATUS REGARDING MY APPLICATION. IF COMPANY DECLINING CARD, THEY SHOULD ATLEAST HAVE TO KNOW ME AND RETURNED BACK MY DOCUMENTS TAKEN WITH APPLICATION..

MAHESH N. MEHTA

Dear Sir

This email is in reference to bring to your knowledge about the issues pertaining to credit of refund amount in case of cancellation of ticket booked online thru agents like Yatra

I had booked ticket thru Yatra for a travel within India in December and the same i had cancelled .After charging their service fee the balance amt was suppose to be creditted with 21 working days as assured by them

I had follow up with Yatra since last 3 months and every time i use to get a customer service email on asking me to wait since its under process

Over and above the time taken them to credit back the amount, instead of Rs 1875, finally I have got Rs 1771 credit to my card .Rs 1875 was acknowledged by yatra people on email to me after deducting their service fee of rs 300

The matter is not of this small amount, but now the issue is, this might be happening with many people across India and the amount of money this agents deduct even after their service fee put to together, they might be earning a big money

This email is intended not to harm any one but to bring to your notice and also to take necessary action against all agents or airline who try to earn from this cheap activity

I am also marking this email to necessary NGO and media to take up this issue

Expecting you to take necessary action and hoping to update me


Many Thanks

Hi,
I was booking a flight ticket from delhi to riyadh - while booking everything went well until i made the payment through icici net banking gateway and then this message came and the ticked was not booked.

"Oops! Seems we did not get a response from the airline reservation system. Please bear
with us while our customer service representative contacts the airline to confirm your booking. We will call you shortly to update you on the status of your booking."

I waited for someone to call me but it didnt happen and then i called up thir customer care and after a 15 mins wait finally someone picked up the call and he asked me to furnish all payment details to [protected]@yatra.com and a cc to him and promised me to refund the amount in 2-3 days. After sending all details the same day i got a response from [protected]@yatra.com to forward them the bank statement showing that the payment was made successfully. I forwarded the bank statement and waited for their response and unfortunately after several reminders i havent got any response from them. I called up the customer care and the person put me on hold and said she is checking the details, believe me the hold was around 20 mins and she came back to check perhaps if i was still there, surprisingly she again asked me that she requires more time to check the details and again put me on hold and finally she told me that she is not dealing with this issue the concerned person is not available whom i spoke initially and he will be available tomorrow. I called up again the next day and got hold of that person after a wait of around 15 mins and he informed me that he will check the status from the cash department and will give me a call later afternoon. I waited but he never called. I took his ext no. and tried to connect him directly but he never picked up the phone. I wrote an email again requesting him to give me a response and still waiting. Finally i am thinking to approach consumer court in case they dont respond in 2-3 days. Lesson learnt- never book a ticket on Yatra.com

Regards,
IA

because of your website we r geeting a problem that we are going on9th and back at 14th but u
gave one person is going on 15th we all are family us ... we booked the tickets all
at 9th but u gave that dates like 15th 10th
we are requesting you please change the dates please because we all are one family and if are
suprated then we can not enjoy the holidays i request u to change the dates thank you i hope you
will do for me and i hope u will change the dates we want all as dated 9th jan 2010 okkkkkkkkk
please do it is my request...

This mail is about my grievance with the unprofessional approach by the team at Yatra.com.

Booking Reference: Hotel accommodation- CJB03A Travel- ZH603A
I had planned for a leisure trip with my Parents (senior citizens), spouse and my one year old son, over the long weekend (10th April – 12th April) to Mahableshwar and decided to book a package with Yatra.com (Hotel Accomodation and travel arrangements).

I contacted the designated number and after much ado, from the available option of hotels selected Hotel Panorama and confirmed the booking with your executive Ms. Swati Bhati.

I also confirmed my bus booking with her and my forward journey was booked for 9th April on a push-back Volvo, which she mentioned was from Yash Yatra and my designated seat numbers were 7, 8, 9, 10. Similarly I booked my return journey on the 12th April on Neeta’s Mercedes fleet and my allocated seat numbers were 3, 4, 9, 10 respectively.

I was charged immediately on my credit card for the booking so confirmed and also got confirmation on my mobile (by SMS) and Hotel Voucher on my email on the 8th April, 2009.

To my rude awakening, at around noon on the date of my forward journey (9th April), another executive named Aarti Chowdhury called me and mentioned that due to certain snag at their end, although they had confirmed my hotel booking, but the same was not confirmed by the hotel and as a result they were as a replacement offering me accommodation in a hotel named “Dwarka”, which I refused upfront. I instructed to speak to their supervisor and after much pursuance; I was put through to Ms. Veeshan, who initially mentioned that there was no other availability, which was when I agreed to cancel my entire booking, including the travel (obviously), when Aarti mentioned that I would have to levy some cancellation fee on the bus cancellation. I again spoke to Veeshan, who in the meantime mentioned that she had spoken to the seniors and offered me to choose from another 2 hotels “Maharaj Residency” and “Aaram Lounge”. After googling the two, I settled for the former (Maharaj Residency). Even the new hotel vouchers were only sent to me at 7 pm on the 9th April.

In order not to jeopardize my family’s vacation, I felt I would get a fair value for money, since Veeshan did mention that in these cases they usually offer upgrades to their patrons. Least did I expect that my ordeal was yet to begin.

When the bus arrived (11pm), it was a Volvo alright but we were offered seat numbers 21, 22, 23, 24. I was fuming and tried everything in the book, but in vain. I knew that not much could be done since the journey was to begin. Throughout the journey, I could barely see my family suffering due to negligence and mis-information of your team.

We reached Mahableshwar at 6am and made our way to our hotel. We were allotted one room (# 101) and another temporary make-shift room (# 201), in the basement (with the room number scribbled on the door) to freshen up till the other room guest checked out. To our shock the room was not less than a store room, without light (sparing one), bathroom with broken faucets and unhygienic linen. We were informed that hot water was available at the hotel only between 7.30am to 8.30am (which I later observed on the notice board at the front desk. We were later shifted to Room # 102, which was marginally better than the make-shift room. I waited for office to open and then called at Veeshan’s extension on Friday 10th April, but there was no response to which I realized that since it was a holiday, the office would be closed as a result I waited for the next day. Also I unofficially confirmed that the rooms in the hotel were for only Rs.1000/- per couple room/day.

In the meantime, that evening (10th April), I thought of confirming my return tickets and I was guided to an Ankit Travels (authorized representatives for Neeta) and I was told that my booking was only communicated to them that evening at 5pm and the seats allotted to me were again 21, 22, 23, 24 (the forbidden last row). I was told to contact Red Bus since the booking was given by them. When I contacted Red Bus, I was told that I need to speak to Yatra only.

On the 11th April I tried contacting Veeshan again and I was told Veeshan was on her weekly off and I was put through to their supervisor Mr. Sandeep Singh Bayal. I completely blasted him with all my frustration. He promised that my return journey would be only on my designated seats and that I should not settle for anything else. I also made him speak to the agents but in vain. Later I convinced the agents to trade our seats because we were traveling with an infant and elder parents (since my father suffers from survical spondilytis). The agent gave into our plight and agreed to trade two seats with seats “S, T”. We had no option but to settle with the back seats for the other two passengers.

We were only glad that the ordeal was finally over. But I had made up my mind to take this up seriously with the authorities. I’am very serious about my claims and demand compensation for the misrepresentation, false promises and the through unprofessional dealing.

I therefore seek your help in recovering a complete refund of my money (Rs.13, 394/-). I have in the past dealt with almost all travel portals (MakeMyTrip; EzeeGo; TravelGuru; Cleartrip), but never have I come across anything like this.

Unfortunately, The company officials are too busy to attend to my complaints or they are used to this.

I am very much impressed by the dis-services of the Yatra.Com, with the unprofessional behavious of their executives,

I am surprised how the company is allowed to do business,

I booked a package - Hotel and Local sight seeing for Beijing from Yatra.Com 's Gurgaon (India) office . I paid by the debit card, but their executive said that the booking is confirmed . But latter they told that the package is not available,

So I have got the hotel booking from them on 27.03.09, and asked them to refund Rs. 15035/-, which they said they will refund within 5-10 days,

But to my surprise, the refund was not made and even both the persons Mr. Sameer Mishra and Mr. Santosh has not even bothered to reply back the e-mails I sent to them for follow up,

It is almost 25 days now, and I have not get the refund, and no body pick up the phone, or respond on the mail,

I booked the airline ticket on yatra.com.
The site is so designed that you will be deceived if you are not extra careful.

I was deceived by many un-necessary fields which lead to wrong name in passenger list.

I immediately called the customer service, but they washed there hands saying that you just need to cancel the ticket there is no alternative, leading to there earnings of 900/-

They denied making correction in the name.

I understand that everyone will agree that there needs to be certain degree of flexibility for getting the name corrected, they do not have the technical reason that why they cannot do this.

This can happen only india where there is ocean of rules/law but no justice.

If you were going to get the judgement quickly than they would have not dare to do this.

But in the absence of judgement delivery mechanism this will never end.


Apart from this they have informed that refund will be made after 15-20 days. Cancellation charge includes yatra service charge.

This is My Turbulent Yatra of booking the flight ticket.

I had booked a ticket from Cochin to Delhi for 22nd May 2009 in March 2009. Then i due to some reason i thought to cancel the flight and called up Yatra customer care on 1st April for knowing the cancellation charges.

Miss Bhavana Malik, one of the travel consultants on call, gave me the following statistics for cancellation charges:

For a non-refundable ticket, the base fare will not be refunded and an additional yatra service charge will be levied as 150 rupees for online cancellation.

After getting the statistics i finally decided to cancel the ticket.

1. There was no option to cancel this flight online.
This was not told to me by the travel consultant.

I sent a mail to yatra asking for the reason why i am not able to cancel the flight online.

I got a reply saying GO-Air flight cannot be cancelled online from Yatra.Com and an additional information about cancellation charges as follows:
[protected][protected][protected][protected][protected][protected][protected]---...⇄
Airline charges: Rs.750.00 per person per sector

Yatra Service fee:Rs.300.00

Please note that online cancellation facility is not available for Go air bookings.

In the case you are agree with the charges and want to go ahead with cancellation, please send us the e-mail confirmation at [protected]@yatra.com with the acceptance of the cancellation charges.Please send your confirmation mail at least 24 hours prior to departure of the flight.
[protected][protected][protected][protected][protected][protected][protected]---...⇄

I called back yatra again on 3rd april and talked to Mr. Ashutosh Sudha on this mismatch(mismatch of Bhavna Malik's conversation and the mail).

2. In the call Ashutosh told me that you wont be getting any refund for the ticket and Bhavna Malik gave you a wrong information and also the mail contains wrong information..

I called yatra everyday to talk to superiors over this and talked to these consultants respectively:
Ajay Sharma on 3rd april
Manisha on 7th april at 12 PM
Priya Narang(Travel consultant in customer relationship department 12:30PM on 7th april)

Finally my call was connected to Mr. Mohit, a team lead for all these people and he said even though we(yatra) made a mistake, we will not refund any thing to you, we are sorry.

Please help me over this.
My Yatra reference no. for booking is 65JBSA and the ticket price was 2800.

looking Forward for your speedy response.
Akhil Gupta
[protected]
Trivandrum

dear sir.
I had booked a ticket at yatra.com office situated at cannaught place, new delhi, on 19th of jan for a srilankan flight from delhi to male'.this flight was rebooked for 20th jan 2009after paying penalty for no show on 19th.i later cancelled the ticket at yatra.com office where i Was told that the balance will be transferred to my account after 21 days.till date there is no transaction done in this regard and their agent says that it has already been done.what should i do next? Please gu ide me further.
Regards

Hi,

I booked the ticket for my sister from New Delhi to Newyork on yatra.com. I was asked for the required documents i.e. authorization letter and visa copy, which was sent through mail within 24 hrs of booking.
But after somedays on my inquiry they sent me mail reply that they haven't received required documents and have canceled the ticket. This was informed to me after 1 week.

Then now after that I told them to refund my money and they told that will be done within 3-5 working days, but till now 20 days have passed they haven't refund any money.

I have send them they mail and they said they have already refunded my money and if required will provide me the transaction Id, but after sending so many mails they are not providing any transaction ID.

I did call there customer care, firstly they didn't pick up the call and once when they did, they asked me my yatra refrence number which is YT2530306. When did provide them this number they put me on hold and i didn't get any reply after that.

If I am not able to get my money back and i am penalized by my credit card late payment by bank, I expect yatra to pay that fine also.

I will be approaching the consumer court if yatra don't pay my late payment fine also.

Regards,
Harjeet Sandhu

hello

this has happened for the second time with me. i tried making a flight booking on yatra.com. and even when there were no seats on the airline the yatra.com site continued with the booking charging my credit card the amount for the tickets. then i was told that there were no tickets available and the amount would be refunded within seven days. now its 25 days and there is still no hope of getting back my money. soon the credit card company will start charging me interest on the transaction and still the yatra.com customer service staff is reluctant to issue a refund. even last year on one of the transactions they charged me twice while no tickets were available. and i had to pay 1200 Rs as interest for those transactions.

guys be advised, yatra.com is a complete fraud, so never use this site to make any of your bookings.

Dear Sir,

I had booked a ticket from bhubaneswar to Kolkata of 08.03.2009 by Jet Airways Eve Flight through Yatra.com booking reference no.T6G8QA & your PNR No.NVXQFK.But due to change in programme we had requested for rescheduling the flight on 07.03.2009 through Jet Air Call Center reference no.G031335 & I had been told to pick the tickets from the counter by depositing Rs.750/= but when I went to collect the ticket I was told that ticket have been cancelled.Due to this I have got embarrassed before the guest. & this also causes loss to my business.

We have sent a email to jetlites regarding the above .

I am very shattered to see that these type of blunders are taking place in such a reputed airline. Appox 12 days have been passed & it is still not known to me that who is responsible for refund against cancellation of ticket & 100% damages charges.kindly look into the matter.
Please treat it as most urgent & do the needful at your earliest.


(Ambuj Agarwal)

Dear Sir/Madam,
This company should be taken to court and should be booked a royal penalty. Hopefully, if some one having adequate powers seeing this complaint must act with this fraud company.
I had tried to book ticket for Delhi- Pune on 3rd Mar 2009 but the website could not provide me a ticket, ended with a failed transaction ( that's what yatra claims to be) but my amount got deducted for Rs 4786/-.
This amount has not been refunded as of date. They claimed they would settle within 15 days... But god know when that 15 days would be. A mail to Sr Manager Mr Abhay Nath at abhay.[protected]@yatra.com has not ended in any kind of response.

Dear Sir / Madam,

Greetings! We had booked two onward and two return tickets from Kolkata to Mumbai and back through Yatra.com and paid for the same through our internet banking of Karnataka Bank on 31-Oct-2008. Subsequently on 11-Nov-2008 we cancelled the return tickets. The following are the details of the cancellation:

Yatra Ref number: NVEDPA
Booking Ref: 2127081
Cancellation Ref: 2386380
Date of cancellation: 11 Nov 2008
2 passengers - Ramaswamy Lakshmanan & Harshini Ramaswamy

Till date, we have not received the amount of Rs 7300 in our bank account. Upon enquiry Yatra said that the transaction for refund was processed on 18-Nov-08. We confirmed with our bank i.e. Karnataka Bank, Rash Behari Avenue branch, Kolkata that till date the amount is not credited to our account.

Kindly do the needful to credit the amount back to us.

Our contact details:
L Ramaswamy
72 Raja Basanta Roy Road
First Floor
Kolkata - 700029
Tel:[protected]
E-mail: [protected]@vedanta-kolkata.org harshini.[protected]@gmail.com

Regards
Ramaswamy