Yatra Online / YatraTrip.in Complaints & Reviews

Below is email which i send to yatra.com (which include complaint and detail)

Hi

I have booked hotel from yatra.com for Goa at Ginger Tree Beach Resort, my yatra booking reference are (YT5082055, YT5082097, YT5081993, YT5081848 and 2 others).

When I reached hotel (aprox 1 PM), they give me 2 rooms, which was not my expected, room condition are not good, AC is not working, so i called reception...

I booked a ticket on 09/08/2010 for my round trip (Bangalore-Indore-Bangalore) Bangalore-Indore (04/09/2010, Kingfisher flight IT3452) and Indore-Bangalore (12/09/2010 Kingfisher flight IT3452) using Yatra.com. My reference no. is [protected]. I got a confirmed status and PNR no. on payment of money using my HDFC debit card.
On 04/09/2010 when I reached to Bangalore airport, Kingfisher boarding authority member (Nashman) informed...

I had booked an international ticket by Yatra.com even thouh the price of the ticket was a little bit higher than the price from the airlines webiste keeping in mind their Dus ka dum offer under which they give 10 free tickets for domestic travel.

After a long followup (here long means 100s of minutes & atleast 20 phone calls) the company tells me that the tickets are not available for the dates I want to fly. They want...

I am planning to fly to India on 03rd October 2010 and returning to US on 03 Nov 2010. I am not able to book online on yatra.com as it does not allow me to enter my middle name on its website. Hence I called and spoke with Santosh Gupta in the customer service team. She quoted me a price and locked the price for me. On the night between 02 September 2010 and 03 September 2010 at 03:30 in the morning, I got a call from Santosh. It was very...

I tried to book Train Ticket on yatra.com.

It was 11:10pm at night. After filling all necessary data & credit card information and transferring money Rs.725, Yatra website suddenly terminated transaction with information...Transaction failed & money will be refunded to me.

I tried contacting [protected]@yatra.com, [protected]@yatra.com and [protected]@yatraonline.com.They informed that money was not transferred to them....

Yatra e-Ticket for booking [protected] for journey Mumbai-Goa-Mumbai on 8th Aug 2010

I booked a return ticket ( Mumbai-Goa-Mumbai) vide reference e-Ticket [protected] from Yatra.com. Since the work involved just a small meeting at Goa airport itself, both onward and and return journey tickets were booked for 8th Aug 2010. The onward journey by Go air was accordingly performed at 6 am in morning.
When i turned up to Kingfisher...

Dear Sir / Madam,



On 25-06-10 around 8am to 9am, I tried to book rail ticket from Coimbatore to Madras through yatra.com. The booking had not happened. But, the amount Rs.645 debited to my Deutsche Bank Credit Card account. Till today the amount Rs.645 is not reverted back to my Credit Card account.

Pls. do the needful to get my money back from yatra.com.


Regards,
br...

Hi,

I have canceled my yatra tickets on 10th June & till now the refund has not been done. I called up customer care lot of times that includes superviser Pawan & Ansul jain. Whenever I callled up them they said that they will call me within 1 hour or email me. This is the complained no. 'yatra=[protected]'. They are doing fraud. We have to come up & distroy this kind of bad & antisocial elements....

Dear Sir /Maam,

I had booked my ticket to Vancouver through Yatra Kolkata City office.I had paid a booking amount of Rs 13500 /- vide my debit card and recieved a reciept for the same vide reciept no-36214.

As I wanted to change the dates of my trip I requested the same and was told that I will be charged a cancellation fee of Rs.5000 (approx) would be levied and then they could refund the balance amount or rebook...

Dear Sir/Madam,

I had purchased 3 tickets on 30th June 2010 on www.yatra.com from Mumbai to New York (JFK airport) scheduled 25 Sep 2010 for the following people:
1. Mr Paresh Jadhav
2. Mrs Varsha Jadhav
3. Mrs Meena Jadhav

I paid Rs 76621 to purchase the tickets using my credit card on 30th June 2010.
The following is the yatra.com transaction reference number- 088WX7Z. Thereafter...

I Had booked a ticket from Chennai to Trivandrum thru Yatra.com,s train bookings,in first class AC (Yatra booking Reference number YG232C) which was a RAC ticket. The ticket was not delivered to me nor reflecting in my booking section even 24hrs bfore my travel date. Worried of this i booked another ticket thru yatra on tatkal for third AC, and three days prior to my travel date i had kept on calling yatra customer care for the cancellation...

Hi,

Ref: Ticket no.: EK/ETKT 176 [protected], Yatra booking reference no. O33WI7Z

My name is Sorabh Garg and I am in a very unfortunate situation, where the travel agent and the airlines has been playing unfair with me.

I had booked return tickets from JFK, New York to Mumbai dated 12th May 2010, return of 3rd July, 2010 from Yatra.com on an Emirates flight, I told the lady from Yatra on the phone...

i booked online train ticket on 25.04.2010 for my journey of four people from chennai egmore(MS) to TENKASI(TEI) by train no 2661 podigai express by my credit card [protected]. the date of journey is 09.07.2010.

fortunetly or unfortunately i received the return journey booked in the same day.
without onward jouney ticket i can not use the ticket.

i paid the money of debit in my credit card. i had been...

This is to bring to your notice that while booking tickets for the jet airways flight from calcutta to bombay on 10th june2010,i had encountered a problem as a result of which my transaction couldn't go through. Nevertheless i was charged an amount of Rs 3993/- , I mailed them to tell the issue,the complaint reference ID is .4840397.
They asked for the ank statement so i gave it to them.15 days have been passed but the amount...

I had booked a ticket with Yatra.com for an Air India flight IC-909 (dated 11-Feb-2010, 6:30am) from Trivandrum to Chennai. But later got it cancelled because the flight got delayed by 6 hours. I got it cancelled from the Air India Trivandrum desk itself. Following are the details.

Yatra reference number: 2A4L4C
Ticket PNR number: RBLFEA

Though I got a document from Air India which entitles me for full...

I HAD BOOKED AN AIR TICKET THROUGH YATRA.COM. I WANTED TO CANCEL THE TICKET. MY FLIGHT WAS IN THE MORNING 6.45. THE PREVIOUS EVENING AT 18 I LOGGED ON THE WEBSITE TO CANCEL IT , BUT THE WEBSITE SAID THAT YOU CANNOT CANCEL A TICKET ONLINE WITHIN 24 HOURS PRIOR TO YOUR DEPARTURE AND THAT YOU CAN CANCEL IT ONLY BY CALLING THE CALL CENTER. I CALLED THE CALL CENTER AND WAS HOLDING THE LINE FOR MORE THAN 1 HOUR AND NOBODY ANSWERED THE CALL. EVERY...

I booked my ticket one and half month ago before my travel date and they charged my credit card for the ticket the next day, the day of my travel i was told at the airport that my ticket is not valid and when i asked yatra.com abou this, they just replied with a sorry, saying that it was a system error......but how did the system charge my credit card for a ticket which is not issued or valid.............. it as been more than 10 days now...

I had booked my ticket through yatra.com website for my wife and self from Cochin to Jorhat in a single ticket but when i had to cancel the ticket of my wife they indicated in the website that i would be getting a refund of Rs 7646.49/ but eventually refunded me with only Rs 6896.49/ (Yatra Reference no NVYS6C and Airline PNR No is RCU3L3). On contacting the customer care they asked my pardon and told me that it was their mistake and the...

Respected Sir,
I have booked 2 tickets online with Yatra.com for 16th December, 2009 (reference no. :XFH6TC & CJA1RC respectively) which i have subsequently cancelled . The amount was supposed to be credited to my account within 10 working days as promised by them.

But after repetitive complaints also i have not received any response from them.
They are telling me that they have credited the refund amount...

I had booked a hotel through yatra.com at Subhash Palace. Patni top , however after i contacted them that they have not mailed me the hotel booking voucher, they confirmed that the booking for the said hotel is full and offered me a lower category room. I denied to accept the alternative and asked for the refund. Though they confirmed that they will refund me the complete amount , i did not get any refund. On speaking to their customer care...