Yatra Online / YatraTrip.in Complaints & Reviews

I have booked air ticket on December 13, 2010 from port blair
to Delhi via chennai [ Kingfisher airlines-IT 3632 (portblair to chennai)
and Kingfisher airlines IT-233 (chennai to Delhi)] for January, 14, 2011
and ticket amount was Rs. 9800/-. It was cancelled without my knowledge.
Then on the eleventh hour, I booked a ticket with booking reference no. 22BN37 and it was JET LITE-S2 320, it was direct from portblair to delhi and costed me Rs. 16926/-
, I suffered a lot in the process. The yatra people are not interested in listening to the complaints. neither they are ready to pay the cost of the ticket which was cancelled at their end.
it is a matter of serious negligence and harassment and i am contemplating to initiate legal action against yatra.

Dear Sir,
I was booked ticket through yatra.com on 06.01.2011.Due to transaction failure through SBI net banking I was paid the booking amount through my credit card.But an amount of Rs20569 was debited from my SBI acount and not retun the same by yatra.com till date.My yatra transaction reference no.is [protected].my Yatra log in id is indrajit.[protected]@eil.co.in.
Regards,
Indrajit Neog
[protected]

yatra.com is literally taking customers for a ride. I bet their CEO is one of those corrupt ex-bureaucrats with links to the utterly corrupt aviation ministry. Now they are giving a buy 1 get 1 free offer. Consumers naturally expect that if they buy a Rs. 2200 ticket under this offer then they will get a Rs. 2200 or lesser amount ticket free on the next flight booking from their site plus some taxes. But look at the way these [censored]s scam people. They put a fine print in the terms and conditions of the offer that only the base fare will be given as discount and then they change the base fare to Rs. 200 from Rs. 1800 for a Rs. 2200 ticket from Vadodara-Delhi and Delhi-Vadodara. So they give only a Rs. 200 discount when you use their promo code which they deliberately email 2-3 days late when buying the next ticket. Plus note how their system works. For the same flight from Delhi to Vadodara on Feb 21 2011 the Indigo website is showing base fare as Rs. 1800 while Yatra.com is showing base fare as Rs. 200. The taxes on Indigo are shown around Rs. 500 while on Yatra.com it is Rs. 2200 plus. Wow! How can the aviation ministry sit quietly and allow passengers to get scammed, how can they allow travel websites to set a completely different base fare when the website of the same airline and the same flight on the same day is showing the base fare as Rs. 1800. Not only that, their customer support team are total Delhi-type lukkha people, they way they talk and back answer reeks of sniggers suggesting "oh you you got fooled by our websites scheme, no point complaining". And to add to the woes, their website cancellation page lists ticket cancel charges levied by airline as Rs. 750 when the call centre person told me the charge was Rs. 350, he said that the website is showing a "default charge". Right. Default to fool customers again, and to stop them from cancelling tickets when they realise they have been fooled the first time over. See the attached images for the complete picture. They are also not refunding the Rs. 130 insurance purchased for the flight. Now if no one is travelling on the flight where is the need to buy insurance? But they don't refund that, they cut Rs 350 (airline cancel charge JetLite), Rs. 200 (Yatra cancel charge) and Rs. 130 (non-refundable insurance) so total money eaten by these [censored]s is Rs. 680 for giving no service on a ticket of Rs. 2200. Wow! We Indians are born scammers. Jai Hind, yea riigggggggggggggght.


Going by my personal experiences as well as the wide variety of complaints on this and other consumer forums, it seems that there is no honest company left in India at all. Shame, shame, shame, the land of the Vedas and the sanatana dharma has turned into a big pile of thanks to the globalised market.

My name is Prashant Prasanna, I am a central govt, employee.
I have booked air ticket through Yatra.com, The flight GO AIR, PNR NO, 5CGNZL, dated 31/12/2011 was cancelled due to bad weather. I contacted the airlines & they said to collect refund from travel agent ie Yatra,com, I contacted Yatra they said they will give the refund of Rs. 5959.00 within next 3 working days, but it has been 21 days the refund didn't came.
Please ask them to make refund asap.

email received from yatra.com

From:
"[protected]@yatraonline.com" <[protected]@yatraonline.com>

To:
[protected]@yahoo.co.in

Dear Mr.Prasanna ,

Greetings from Yatra.com !

This is with reference to your email below regarding the refund under Yatra reference number [protected] .

We would like to inform you that refund of Rs.5959.00 is under process from our end and it will be credited back to your same account with in next 3 working days.

At the very out set we can understand that you have been facing inconvenience due to delayed in refund which is completely unintentional from our end. Please accept our sincere apologies regarding the same.

In case you have any more queries or request, please contact us on our toll free number[protected]X7) or you can write us at [protected]@yatra.com.

Best Regards,
Yatra Team
B - 21 | Infocity | Sector-34 | Gurgaon | 122001 | India
Phone: +[protected] | 7 Fax:[protected] |

COPY OF REGISTERED LETTER (NO RESPONSE!!).
January 13, 2011

1. Mr. Dhruv Shringi
2. Mr. Manish Amin
3. Ms. Sabrina Chopra
4. Mr. Alok Vaish
5. Mr. Raja Natesan
6. Remaining Board of Directors, Yatra Online
Chairman, Yatra Online Private Limited
B-21 Infocity Sector-34
Gurgaon : 122002
Haryana ,India

c.c.

1. Roop Chand Tiwari, Attorney, New delhi
2. Mr. “Raj” Global Travel, New Delhi.
3. Management of:
Citade de Goa
Marriott Goa
Taj Group of hotels

FRAUDELENT ACTIONS OF YATRA: RESPONSE REQUESTED.
On January 4, 2011 I contacted Yatra for a travel package to Goa and was connected to Mr. KAPIL KAKKAR (in the Bangalore office). Through repeated misrepresentation in terms of flight and hotel availability, he succeeded in collecting 1 lakh and 29 thousand rupees from me. I was sent a false itinerary(YT5958437) and a receipt was received from “Arpana” (REC/10-11/R4712056). Through repeated SMS messages MR. BALAJI (who claimed to be a Yatra manager) assured me that the package was being finalized and that there “system was down” so that could not send me the hotel (CITADE DE GOA) until later. Throughout the day on Jan 7, I sat in front of my laptop and exchanged another 22 phone messages and SMSs and was told (I logged it), to give them another 10 minutes and another 15 minutes.
Hours before our departure, I was sent a fictitious hotel voucher for Citate de Goa for stay from Jan 8-11 (with all meals etc.)
We went to the airport counter 2 hours early and presented the PNR number; we were told that it was not a “good” PNR. The GoAir supervisor and I had 90 minutes of conversations with Yatra employees who claimed no knowledge and kept us transferring us to customer relations. Finally, we were told to go to the Indigo counter as yatra had given us the wrong information.
As we were boarding the plane, we were warned by airline employees to be careful as Yatra had a bad reputation and we should not trust their hotel vouchers. I got on the phone to the “manager” of Yatra – Mr. Balaji who swore repeatedly that we were not to worry. I called 5 times and sent sms to him asking for the hotel reservation number. He gave me a fake number and said that there will be a car waiting for us and he swore again that there was nothing to worry and that I should contact manager at Citade de Goa and we will be taken care of. He said he was 1000% bsure and would refund double amount from Yatra if he was lying. I was in a state of panic, but had no choice.
When we landed in Goa, the airport pick up for Citade de Goa had no record of our arrival and upon contacting the hotel we were told that the hotel had been sold out for a long time and there was no room availability. I called Mr. Balaji and others at Yatra and was told that there was some mistake. I kept calling Mr. Balaji and he absconded and refused to take my calls. We were stranded at the airport in Goa with 2 children and my wife and sister (a heat patient).

We booked another hotel and rented our private car to go there. An hour later as we were getting near the hotel, we received a mystery call from Marriott indicating that we had a room there for the night paid for by Global Travel of Delhi. I reached the Marriott and was told that we had ONE ROOM and NO MEALS and for ONE NIGHT ONLY! Again, a series of phone calls and finally were told that Raj pg Global Travel and approved 2 rooms for one night. Exhausted, we entered out rooms at 9 pm and went to bed.
My sister had to receive medical attention the next morning due to stress and was told to rest and get a follow up check up upon return to Delhi.
In the meantime, Balaji continued to abscond and the next morning we moved to Taj Aguada at our own expense.
Next day, I sent a SMS to Balaji and he said he would “resolve” the matter as he was speaking about this tragedy with his superiors. He said he would get back “in 10 minutes”.
My lawyer Mr. Tiwari (from Delhi) spoke with Balaji the next day and Balaji promised to call me back “in 10 minutes”. Never heard back from anyone at yatra.
Our return flight was also incorrectly stated on the original PNR. Instead of a direct flight as promised, we came via Bombay. Had I trusted the original flight information provided, we would have missed the flight altogether.
As my family leaves for Canada tomorrow, we are in a state of disbelief. My sister is seeking medical attention and will not be returning with us. I have incurred severe financial loss and mental pain.

am sure you understand that fraudulent, deceptive and misleading practices and illegal in India as well as the US and the UK and your employees have consistently and unfailingly indulged in the same.
(As head of a management training company in North America (www.GOCManagement.com),I can see how fast growth at Yatra has completely overtaken your control systems. Your ethical and legal constraints are now fully overshadowed by the aggressive commissioned sales. I can also for see serious problems for your company in the near future, but all this is not my concern. However, I have no sympathy for a company that has totally compromised business sense for enhanced turnover.)


ACTIONS UNDERTAKEN/CONTEMPLATED:
1. I have ALL transcripts of SMS messages and emails from Yatra representatives are being prepared. I am also in a position to provide sworn affidavits from representatives of Taj, Marriott and Go Air who will attest to the fact that Yatra practices deception and deceit of this sort an on-going basis.
2. Management at Go-Air,Marriott, Citade de Goa and Taj and other network members should be cautious in their dealings with Yatra Online and will be continually apprised of this case.
3. Economic Crimes Branch of Delhi Police will be appraised of the situation and a complaint lodged with the corresponding authorities in your particular jurisdiction in Haryana.
4. Being a private limited company, your actions will be fully reported in all available public forum. Since you operate out of the UK and the USA, appropriate authorities (for instance, FTC in the US), will be informed to curtail your “deceptive and misleading practices’.
5. Monopolies and Restrictive Trade Practices Commission of India will be requested to investigate Yatra Online.

Looking forward to your considered response.

Sincerely,
Gurprit S. Kindra, Ph.D.
Professor
Telfer School of Management

And
President
GOC Management Development Inc.
www.Gocmanagement.com

I booked return flight with yatra.com (ref num - [protected]) and I was eligible for Reebok free watch offer.. i filled the details also.. firstly u said dat the watch will be delivered by 22th November.. i didnt get. so i posted a complaint.. then u said that it will be delivered by 30th november.. still i havent got anything..like me, i have read somebody else also complaining, and the resolution u have provided now is that the watch will be delivered by 30th November..
was that Reebok watch offer a trick to lure the customers??? i dont think dat u will be couriering the watches to anybody.. bcoz courier usually reaches any part of India within a maximum period of 1 week.
But in ur case, u are just adding months, so that the customers will finally forget about the offer, and u need not send anything.. i guess dats ur real strategy??? isnt it??

doing like dis, u are decreasing the reputation of yatra.com.. i[censored] do not wish to give free watches, then u better not publish such offers..
i promise never to do booking with yatra.com.. other websites are much better, atleast in the respect of honesty..
u dont treat ur customers properly..

And other customers who are reading this complaint, i request u to stop making anymore dealings on yatra.com.. better go for makemytrip.com..

Rajeev Gupta
[protected]@gmail.com

I booked my International return ticket through YATRA on 14th of Dec 2010 ( Booking Reference No.5837058). I was told about the free mobile offer. I made a partial payment of RS 43000 on 14 dec itself. Did my address verification on 15 dec 2010 for free mobile and made a remaming partial payment of 7872 on 22 dec 2010. I called th customer care 2-3 times to know why havent I recieved the mobile, they simply refuse me by saying that i made partial payment on 22nd dec, and last date was 20th. I have gone through the terms and conditions and it says as below.

Bookings made till December 15, 2010 are eligible to get the Free Mobile Phone. Only address verification requests submitted till December 20, 2010 will be eligible to receive the Free Mobile phone. Please check your email for instructions on how to submit a verified address for delivery of the phone.

I did address verfication on 15 of dec itself.

regarding partial payment according to terms and conditons which is

In case the customer avails the Partial Payment facility, he/she will receive the mobile only after the complete payment is made.

I made my complete payment of 22nd dec. 2010

now your yatra team is saying i not eligible for the offer. whereas i have gone through the terms and conditon and i dont see anywhere I am wrong.

In case my dispute is not resolved, I will be cancelling my yatra booking, and will not ever make a mistake of doing my any booking through yatra in future.


Alok Bhati
Delhi
[protected]
Booking Reference No. 5837058

check out the offer yourself: http://www.yatra.com/cheap-flights/free-mobile-offer.html

Yatra Reference Number BMJ5AE.
There was no PNR details with Indian airlines .
We had booked ticket for my colleague Mr Kiran Kamath for Bhubaneswar to Bangalore against Yatra Ref. No. BMJ5AE and Airline PNR RDSB7N.
When he reached Airlines Counter they said that they have not received payment from YATRA and they have cancelled the ticket.
Immediately we had contacted Yatra and gave details to Mr KUNAL KARAN extn. no. 2224.
We had spent over 30 minutes on phone.
He promised to respond within 1/2 hr, but no response.
We contacted today Mr Dilkesh Raza, he also promised that within 1/2 nr he will ask Kunal to contact me.
Again we contacted and gave all details to Vishali, she also promised to respond.
But, no response.
This was informed immediately and since last 2 months number of calls, online complaints were made , but no action regarding this.
Now it is Yatra responsibility to refund and pay compensation for all the harassment.

I had booked two tickets on a flight IC 7806 (Kullu - New Delhi) scheduled on the 28th of November (booking reference no [protected]). The flight was canceled. I had submitted the documents required to get a refund to Yatra on the 29th of November by courier. However, the refund associated with the canceled flight has still not been processed.
I have called Yatra at least five times to inquire about the refund. Each time I am told that it will take exactly 72 working hours to process the refund. I have sent several mails on the subject too.

E.g.
Dear Yatra Team,
It's been a week since this update. I was informed that the refund would be processed in 72 working hours time, but this has not happened. Could you let me know the status of my refund request?


Dear Yatra Team,
The refund under the reference number [protected] has still not been processed. What is the status of this refund, and why is it getting delayed? It has been more than three weeks since I sent all required documentation.

The Yatra team has replied only once saying that the delay was unintentional from their side and that they would process the refund in 3-4 working days.
I'm sick of the insensitive way Yatra has handled the process and this complaint is my last recourse before I file a complaint in the consumer courts.


Nikhil Tripathi
Ph. [protected]

Yatra reference number [protected].

I had made a return fight Pune-Delhi-Pune on 25th October with the above reference from Yatra.com.
They had an offer running for a Free Gift - Reebok Watch with the return flight booking.
After the booking has been made i was sent an online form to fill in the address details for the dispatch of the watch. I had filled and sent the form on 25th October, 2010 itself.

The gifts were to be received by 30 Nov, 2010. I did not get any gift till then. I contacted the customer care and i was given new date for delivery 15 December, 2010 and i did not receive any gift till the said date. I again contacted the customer care, I was again given a new date of 31st Dec, 2010 for the delivery of the gift. Now as we all know that 31 Dec, 2010 has already passed and we are in 2011, gift has still not been delivered.

I have all the mail communication with me.

Please pursue the matter and expedite the process.

Regards,
Gaurav Kaushal

To
Yatra
B - 21 Infocity Sector-34
Gurgaon 122001

Subject: Booking reference YT5705444 and YT5716714
Dear Sir/Madam,
I had made booking of Hotel Bundhelkhand Riverside in Orchha( booking reference YT 5705444) on 24th November 2010 for 2nights , Through your travel portal , checkin date : 31st dec 2010 and check out 2nd jan 2011. On 26th November I received a mail from your company saying that I have to make an additional, compulsory amount of Rs 5000/- for New Year gala dinner which if I don’t pay then my booking stands cancelled. It was not mentioned anywhere before booking that there will be such a charge, otherwise I would have considered before making the final payment. I even wrote back the same day, saying it wasn’t justified, but did not receive any reply to my response. I still had time in my hand so I made another booking in some other hotel in Orchha itself ( booking reference YT 5716714) on 26th november2010 for same checkin and checkout dates and I made my train reservations and booked a taxi way in advance so that I don’t have to face any trouble because of new year rush.
I have packed my luggage and I am all set to leave tomorrow, as I am booked on a train scheduled for tomorrow evening to Jhansi. And today to my surprise I receive another mail from you saying that you have cancelled my booking the 2nd time because there is no availability in the hotel? I am shocked, what kind of portal is this? I have booked a hotel one month in advance and when I am ready to leave , you have a audacity of telling me that there is no booking and that you would refund my money? What am I suppose to do now? I have no words to express my anger.
I must take this case seriously so that others don’t suffer in future because of your travel portal .U have to Learn a lesson for causing inconvenience to the consumers.
Kindly, reimburse me for the confirmed tickets The PNR nos. Are [protected] and [protected] amounting to Rs 3000/- and the cost of making new arrangements for the New year weekend. All this have caused me and my family great emotional distress, I don’t know how your company be able to compensate me for the same.

Rohit Sudhir kumar
Geetika Singhvi
73 Sukhdev Vihar, Mathura Road
New Delhi 110025
Mob :[protected]

This is the corresspondence sent to Yatra.com by email on 28th December evening.

Dear Sir / Madam :

Ref : YT5901610 and YT5899041

This is with regards with the above refrence numbers. We had booked tickets to Mumbai Johanesburg for the 25th December to 30th December 2010. By the combination of Jet Airways and Ethiopian Airlines for 9 pax under above 2 reference number. The tickets were booked through telephone with Yatra Executives by Ms.Maninder Kaur. The tickets were issued by Ms. Manjeet Kaur at around 4.00pm. After the tickets were issued Manjeet Kaur mailed me the confirm tkts.

When we reached the check in counter at around 1.00am we came to know that 4 passenger by name Dr. Neeraj Pandey and family were not there in the jet airways system. Jet airways didnt allow to check in as their names were not there. Because of this the remaining five passenger could not check in as they were traveling in a group of nine along with elderly parents. It was very painful and embrassing situation at the airport in the late midnight. Immidiately we contacted the Yatra office through the toll free number where we were given the number [protected] where we had informed the details about the incidence to Mr. Hemant and his Senior Duty Manager Mr. Ashish Agarwal about the blunder mistake of the yatra.com due to which we had to suffer huge mental distress. We have demanded to issue another tkts for 25th December 2010 by noon to travel to the same destination or refund the total amount immediately, so that we could go back to our home town Lucknow. We have also requested to make the staying arrangemebt for the same night. Mr. Ashish Agrawal intially was not agreeing for the both but later on after some discussion with one of our passenger agreed to refund the total amount for 9 passengers and he will try for staying arrangements compensation on 25th December morning. We had informed about our staying at the Hotel Inter continental The Lalit, near the international airport Mumbai.

Next day 25th December morning we waited for the same but he didnt called up nor arrange the tickets or refund the money. In turn we have called the gurgaon office number and spoke to Ms. Maninder Kaur about the last night situation. She asked to speak to her Senior Manager, Mr. Abdul Mallik. I had to again inform him about the entire situatuion happend with us. He wanted the same information in writing. In the mean time we had to arrange further journey on 25th December night to the same destination and incurred huge loss for purchasing the new tkt on current prices.

Next day 26th December was a Sunday our office was closed, so we contacted Mr. Abdul Mallick on Monday i.e 27th December 2010 with refrence to refund amount along with compensation of Hotel Stay amount. He had assured for the refund and will get back to us within one hour regarding the hotel stay compensation once he confirm with Mr. Ashish Agrawal. He didnt turned up, after two hours we had to call him back and again he said he will call back within two hours as his seniors are busy in the meeting. After three hours again we had to call him for the refund and compensation. He was continuously assuring that he will be sending the details of refund through email. Inspite of making several calls to him we have failed to talk to him as he is not coming on the phone.

Under this situation we are once again requesting for the full refund amount of 9 pax along with accomodation compensation of Rs.31951/- at the earliest.

Thanking you.
With Regards,


Archana Worlikar
YASH PHARMA LABORATORIES PVT LTD
MUMBAI
[protected]
[protected]

Hi
I planned to book a hotel for aurangabad through YATRA.com . After enquiring about the hotel through sales Representative. I gave him the money for the for the particular hotel that we both talked about but after couple of days of giving the money i am getting the different hotel booking which is of not that standard and not of my choice . I request everybody please check before making any money transactions which them.

With reference to Yatra Ref number: [protected], for which I have booked initially for 6 people, I have cancelled bookings for 2 people. The journey was from Blr-Guwahati and Guwahati-Blr. After calling the customer care people for about a month (I've called them atleast 8-10 times), they asked me to send to them an Endorsement proof from the Airlines for getting my refund. I went to the airlines (King fisher) and after I've obtained the details, I scanned them and sent it to their customer care mail ID: [protected]@yatraonline.com. I have received an auto generated response from their side mentioning my reference number as : 5588285. I received this mail on Dec 8th. After that I've mailed them twice asking to them about the status. But I have not received any response from them.

Hoping that someone will look into this issue soon.

Regards,
Naveen TS
email: [protected]@gmail.com
mob: [protected]

Dear sir,
My name is Alok singh. And I had cancel my ticket which's from maritius to bombay on 19 feb. 2009 then after they told me refund should comw within Two month then after yatra branch office in baroda had continou told me we had solved but i didn't got refund now it's year they told me no refund. please help me.


Ticket Detail are as below.

Airline MK-Air Mauritius Flight Number 748
Departure Mauritius Arrival Mumbai (Bombay)
Departure Date 22 Feb 2009 Departure Time 10:05:00 PM
Arrival Date 23 Feb 2009 Arrival Time 4:45:00 AM
Class Of Service M Status Confirmed
Airline PNR 4OUHDM Issuing Airline Air Mauritius
IATA Number 14363904 .

Thanks & Regards,
Alok
[protected]

My Reference Number is [protected] and I want the Refund.I booked the ticket on 12th August'2010 and the ticket was not booked and it was in the unconfirmed status.But the money from my card got deducted and I end up paying 4942.28 Rs for no reason.As the ticket was not booked , I booked another ticket and it was confirmed.Now from August 2010 to December 9th 2010 , I am unable to get my refund.I have ended up mailing and calling Yatra.com several times.On Oct 9th , I got the mail that my refund is done but some wrong Reference number was refunded to some other account.Again on Nov 20th , I got the mail that in next 3 working days i will get the refund.But still I am waiting for the Refund.Please check and refund the specified amount for my unconfirmed booking.Still after having the inconvenience from last 4 months , I request you to refund my amount.Thanks in Advance.

i booked airticket through yatra.com and I have cancelled my ticket( airline kingfisher )from delhi to bangalore on 9th nov2010 till now i did'nt get any refund amount.when i talk to yatra customer care they told me they have refund amount but when i contract to my citibank they say that they did'nt get any amount. i have send bank statement to yatra.com but they are not giving proper response to me. so what should i do .please guide to me.

Hello Sir

Myself "PAWAN MISHRA" ,I had recently registered complaint against YATRA.com about my refundable money as a agent in my account.

I have Balance of Rs. 12346 in my account.

Sir please help me as i'm Physical handicapped (Polio effected).............

i'. humbly Request you to see some intention to resolve my Problem to get my money back.i'm thankful to you for this
My Details are as follows:

Name : Pawan Mishra
Username : [protected]@yahoo.com
URL: [protected]@yatra.co./partner/b2b

i would like to remind that on 27/10/2010 an amount of rs 5246 has been debitted from my account by yatra.com a/c unconfirmed air ticket from jammu to mumbai vide booking ref no [protected] and refund has not been made till date. despite my series of requests submitted to them. i am being asked by them to furnish my confidential bank details to avoid the refund. The amount stands remitted in their account as is confirmed by icicibank and is clear from booking ref no mentioned above. iam a retied person and am not able to suffer for no fault of mine. it is requested to do the needful.

as we are 1000 pilgrims on yatra spl but on 09/11/2010 from mughal sarai to manikpur it took around 10hours with n nos. Of stopages and due to non o[censored]r internal staff like ur guard and driver. Due to which we were not ale to serve ur passangers to reach the holy places on time andnas you know that majority o[censored]r passangers are senior citizens and small childrens, so we would like you to take immediate action on this and reply ASAP, we have already given the written application to Dty station mgr- MKP on 09/11/2010with acknowledgement also kindly mail the reply on [protected]@yahoo.co