Yatra Online / YatraTrip.in Complaints & Reviews

Hi,

I am a frequent user of Yatra.com. Today (03/31) at 2:50 PM I got a call from [protected] number and a Lady spoke to me and told me that since I am a frequent user of "Yatra.com", am I interested in some platinum credit card. I told her no thank you, I am not interested. She said "[censored] Off" and banged the phone. I tried calling this number again and again and I am getting this error "Number not in use".
I am definitely shocked by her behaviour and the abusive language used by her.

In case I am not getting any response from this portal, I definitely plan to register a complaint in Police againt Yatra.com for using the abusive language as I have all the details as proof.

I would request you to track down that Lady and she should applozise for her behaviour and using the abusive languauge with her customers.

Thank you,
Deepali Agarwal

dear sir

the yatra charged me Rs.582 vide ref.no.[protected] excess and even they not intimate or inform for refund. i not received any e-mail . please check and refund the above money to my account.

I TRY TO BOOK A TICKET OF KING FISHER AIRLINES IT 3631 FROM CHENNAI
TO PORTBLAIR FOR 22 JULY2010. I NEVER GET THE TICKET. AND MONEY IS
DEBITED FROM MY ACCOUNT. I CONTACT U BY PHONE , U REPLY ME THAT TO
ATTACH MY BANK STA MENTS FOR RE FUND.


I AM ATTACHING MY BANK STATEMENT TO PROVE THE AMOUNT IS DEBITED FROM
MY ACCOUNT . I REQUEST TO REFUND THE MONEY IMMEDIATELY FOR MY FURTHER
BOOKING OF TICKETS

I got a ticket from BOM to ADL on Yatra.com 3 months ago.

But because o[censored]rgent work, I need to go there 1 week earlier. So I wanted to change the departure date of my ticket since 1 week ago, but stil I haven't got any contact from them.

1. They never let me know their extention number

Whenever I called them and asked their extenstion, they never let me know.
"sorry, we are on the progress to get an extenstion number" How ridiculous!

So I had to repeate the same thing again again again around 20 times, and every time they said
"OK, after cheking the detial, we will call you back within 10 mis, but I haven;t got any call from them.

They have been alwasy telling me a lie. They never never called me.

And I have been wasting so much money & time to call them again again.

2. Useless custmoer care team

Even I sent my complaint emails around 20 times, no one replied to me. No one.
They why they have custmoer care service team?

I am a foreign national- customer, and I have never seen this kind of poor service during my whole life.

3. Cheating regarding their fee service option

There was a free visa assitance option when I got the ticket. as I was a foreigner who were staying in India, I wanted to get the visa assitance service that's why I chose yatra.com

But during for last 3 months, no one in Visa assitance team contacted me.
And whenever I asked them to offer visa assitance service they said "we will call you back"

But nothing happened! Nothing Nothing Nothing


- Rajnandan
- Internatinal Outbound Sales team
- custmoer care team
- Visa assitance team

Yatra.com, poor service team members.

Do I need to contact my embassy to solve this cheating problem?

To,
The Manager
Yatra.com

Sub:- Prayer for money credit.


Sir,
I beg to state that, I am Asit Pramanik a customer in HDFC bank. My Savings Account No.: [protected] , AGARTALA BRANCH . 17th February I had booked one flight ticket online by yatra.com from my debit card. But due to some problem my ticket has rejected but Rs 1886 debit from my account. I had contact your Yatra help line they told me you contact to HDFC bank money will be return with in 2 to 3 days. But HDFC bank manager told me, I can not received your complain. You contact to yatra help line.


So I shall be highly obliged if you kindly solve my problem and tell me how long time need to credit the money in my account.


Yours faithfully,
Date:-18.02.10 Asit Pramanik

Asit Pramanik
Vill + PO- Ghasipur
PS- Mahishadal
Dist-Purbamidnapore
West Bengal
Pin- 721628
Account No.: [protected] , AGARTALA BRANCH
Mob:- [protected]

Savings Account No.: [protected] , AGARTALA BRANCH Your Browser doesn't support Scripts. Please Use another Browser That support Scripts.
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Page 12 of 1

Closing Balance: INR 17184.38


Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance
17 Feb 2010 ATS-[protected] -GANDHIGRAM [protected] 17 Feb 2010 2000.00 17184.38
17 Feb 2010 POS [protected] Yatra Online Pvt [protected] 17 Feb 2010 1886.00 19184.38
12 Feb 2010 ATS-[protected] -AGARTALA [protected] 12 Feb 2010 2000.00 21070.38
01 Feb 2010 NEFT-YESBN[protected]-ILFS ETS 0YESB0000001 01 Feb 2010 14895.00 23070.38


Yatra Reference No.: 7BYXQC
Passenger Name Status
1. Mr Asit Pramanik (ADT) Unconfirmed

Sector: Calcutta (CCU) – Agartala (IXA)
Flight Details
Airline PNR No. Flight No. Departure Arrival
OB-7BYXQC Jet Airways Konnect
9W-2478 Calcutta (CCU)
1:50:00 PM
04 Mar 2010 Agartala (IXA)
2:45:00 PM
04 Mar 2010

Price Details
Passenger Details No. of Passengers Base Fare (Rs) Taxes (Rs) Total Cost (Rs)
Adult 1 101.00 1829.00 1930.00
Additional Fee 55.00
Flight Service Tax 0.52
Flight cost including Taxes & Fees: 1985.52



Total Itinerary Cost *
Flight Cost including Taxes & Fees: (Depart) 1985.52
* Total itinerary cost shown above is subject to change as the booking amendments are processed.

Dear Sir,
How r you?
Sir I have purchased an air ticket from Yatra.com for Mrs Riti Debbarma to travel from Delhi to Bhopal on 22nd January'10.

e-Ticket
Yatra Reference Number : M3F8MC
Delhi to Bhopal
Passenger Details
Name Status Ticket Number Date Of Issue
Mrs Riti Debbarma Confirmed [protected] 22 Jan 2010
Flight Itinerary
Airline 9W-Jet Airways Konnect Flight Number 2211
Departure Delhi Arrival Bhopal
Departure Date 23 Jan 2010 Departure Time 6:15:00 PM
Arrival Date 23 Jan 2010 Arrival Time 8:55:00 PM
Class Of Service O Status Confirmed
Airline PNR 5DDKXY Issuing Airline 9W-Jet Airways Konnect
IATA Number 14363904 Special Message Meals in flight will be on paid basis.


Within half an hour I have canceled the ticket


Yatra Ref Number := M3F8MC
Type of Query := Online Cancellation Request
Category := Cancellation Domestic Flights
Booking Ref Number := 4066978
Customer Email Id := [protected]@hotmail.com
For Departure :
Airline PNR := 5DDKXY
Airline Name := 9W
Sector := Delhi : Bhopal ,
Number of Pax := 1
Name of Pax := 1. Mrs Riti Debbarma (ADT)
Airline Cancellation Amount := 750.00
Status := Online Cancellation Confirmed
Reversal of Promotion Discount := 50

Yatra Cancellation Fees := 160.00

Total Refund Amount := 2479.41


Now, sir from that day Yatra correspondence is mailing me that they will refund my money within 4 to 5 days. But, they haven't done this yet.

Will you please suggest me what to do next?

Abhijit Chowdhury

This is srinivas from andhrapradesh, account holder in vijayawada branch, account type is prepaid viswaytra card A/C: [protected]. having account from past 5 months. currently I am studying masters in UK, recently my father reloaded money in my account amount of 3520 GBP. I used my card to pay my tuition fees in the university on 28th jan 2010.I paid 3200 GBP in the amount of 3520GBP. but my balance is showing 114 GBP instead of 320 GBP. rest of the money 215 GBP nearly I lost I want the reason for lossing this money. here I attached the proof of my last transactions copy, please look in this copy and please do favour to me.
thanking you
passport num:G8274938
DOB: 20/05/1987

regards
srinivasa

www.yatra.com is an online travel agent company that cheats online customers. My daughter and I had come to India on a summer vacation. We were supposed to return back to the US but due to family emergencies, we had to cancel our booking and stay back in India. I had booked my tickets through www.yatra.com. I was charged INR 80292 for 2 tickets. I have called several times and also written to them several times on email since I have not received any refund as promised. While they have been courteous, they have not kept their word of refunding the money they owe me. They have kept telling me that the cheque has been dispatched and I should receive it in 3-4 business days. It is 4 months and I have not received the refund. Nor are they willing to rebook my tickets.
Given this is a huge amount, we do not have money to buy tickets through another travel agent (a genuine one) or through airline company. I am not sure if writing on this will have any results. But one thing I would like to say is PLEASE DO NOT DO BUSINESS WITH YATRA.COM . It is a fraudulent company.

Hi! I have booked a ticket from Bhubaneshwar to Mumbai dated 1st Jan 2010 which I cancelled on 20/12/2009 but till date I have not recd the refund though they claim refund within 7 days.

Yatra Ref Number := VDPXBC
Booking Ref Number := 3840122
Airline PNR := RNEPKH
Airline Name := IC
Sector := Bhubaneswar : Mumbai ,
Number of Pax := 1
Airline Cancellation Amount := 750.00
Status := Online Cancellation Confirmed
Yatra Cancellation Fees := 160.00
Total Refund Amount := 4345.76
(The refund amount never came back to me)

Yatra.com is very poor in making refunds if you cancel a flight booking with them.
We had 2 passengers booked from New delhi to Kolkata on 16 Dec 2009.One passenger was unable to travel, and we cancelled his booking through the yatra.com customer care number.
They cancelled it and informed us that the refund would definitely be made within 10-15 working days.
Today 1 month has passed by, and after calling up their customer care line over 6 times, each time i was promised that the refund would be made within 48 hours, but still no refund has been made.

Meanwhile, the credit card which was used to make the booking, has been charging us interest /finance charges on the amount of that booking, and we have been paying that from our pockets, which yatra.com refuses to make the refund on time, still promising us 5-6 working days.

My suggestion to all customers is that you need to be very careful while booking through yatra.com, since a slight change in your travels, requiring a cancellation or refund, will be a real problem with them.
They are good at taking money for booking, but they dont like making refunds or cancellations.
I will personally make sure that the Travel & tourism Minister receives this complaint, through my personal links with them.

I booked a e-ticket for train journey through Yatra.com on 4th Jan 09 for Maharashtra Sampark Kranti Sl. The ticket remained waitlisted. As per terms and conditions the ticket is refunded fully waitlisted train e-ticket. I havent received my refund till date. Please do the needful

Hi,

It all started when i thought of a trip to Oooty. I have been hearing alot about Yatra from Internet and Television. So, i booked my hotel from Yatra . They told me that i will get coupons within 48 hrs but i never received the coupons from them for more than a week. Despite my numerous calls and emails, i never received the coupons. I was expecting that Yatra would call up or atleast email me with coupons or someone should have called up informing me about the same. That never happened. So, i told them to cancel my bookings via email and phone. They never registered that request. Luckily for me, one fine day the request was lodged and i got some refund back.The issue now is that they have deducted Rs 1500/- approx on God Knows what account and refunded Rs 2663/- back .i have asked them on numerous occassions about the same but they never responded back

Through this medium, i would request Yatra to look into this and resolve my case. I understand that this amount might not be huge but the key point here is there needs to be some transparency and there needs to be better system in place in Yatra to avoid further such issues.

Please can you ensure that they take care of this and i get my whole refund.

Email communication

===========================================================
Re: 'yatra=[protected]' pax called for hotel in ooty
...
From:
atul gupta <[protected]@yahoo.com>
...
View Contact
To: Domestic Hotel Sales <[protected]@yatraonline.com>
Please confirm when the booking amount will be refunded to my account. i have already informed the same by calling you up and expect my amount to be tranferred as soon as possible

Thanks in advance
Atul Gupta
Booking id : YT3748628
From: atul gupta <[protected]@yahoo.com>
To: Domestic Hotel Sales <[protected]@yatraonline.com>
Sent: Fri, 18 December, 2009 2:42:04 PM
Subject: Re: 'yatra=[protected]' pax called for hotel in ooty

hi,

Despite my multiple calls to Yatra,i still havent received my coupons. Now i have decided to get my booking cancelled. Infact i have already booked the hotel on my own and would like to cancel my booking with you

I would appreciate if cancelled booking amount is tranferred to my account as soon as possible. i am seriously very put off with your service and will think twice before booking with yatra again

My booking id is YT3748628

Thanks and Regards
Atul Gupta

From: Domestic Hotel Sales <[protected]@yatraonline.com>
To: atul gupta <[protected]@yahoo.com>
Sent: Mon, 7 December, 2009 5:34:32 PM
Subject: RE:'yatra=[protected]' pax called for hotel in ooty

Dear Customer,

Thank you. We have received your Hotel Booking Request.

A Yatra Customer Services Representative will call you shortly to confirm this booking.

Your Booking Request Reference Number is: 4332585.

Use this Reference Number in all future booking-related communication with us.

If your requirement is urgent, please contact our 24x7 Customer Care Helpline at[protected]From all Networks) or[protected]Toll Free).You can also write to us at [protected]@yatra.com.

We look forward to assisting you.
Sincerely,
Yatra Team

Please do not amend the subject line while replying.

Hi Yatra,

This is to bring to your notice that inspite of my several attempts to know the actual status of my refund for the Yatra Reference 65ZVBC. The ticket was booked for 2 passengers from kolkata to chennai and the travel date was 13th Jan, 2010. The ticket was booked on 14th Dec, 2009 and the amount paid was Rs 5660. On calling Yatra Customer Care they are not informing me the exact status of my refund that actually when the amount is going to refund. I have attached the mail received from yatra on saying that the amount is going to get refund on 5 working days but still there is no progress from Yatra side.

Kindly look into the matter and please update me with the current status of my refund.


Thanks
Rakhi Rathore

I had booked two rooms at Hotel Payal, Khajuraho on 21 Dec 2009 on your website on 10 Dec 2009. I have yet to receive the confirmation and Hotel vouchers through yatra.com website which promised them within 3 hours.

A call to yatra.com phone number [protected] at 1000h on 12 Dec 09 brought a promise from the person at the other end to e-mail the same by 1200h the same day. I HAVE SPENT AT LEAST RS 100 ON STD Calls to [protected] since yesterday but no executive is coming online.

Pl expedite

A Very Irate First and Last time Customer


Gagandeep Singh

Yatra.com have charged my credit card but have not issued any tickets or refunded me.

They promised to get back to me firstly within 24 hours and after 24 hours, they later changed it to 48 hours. That was a week ago.

I still ahve not heard back from them.

How do I escalate and how do I report this mal-practice.

regards
Avinash Sarapali

Hello,
I made an hotel reservation with Yatra.com on 10.12.2009 for "The Grand Palace,Yercuad" and made the payment of Rs 10433.00 too, They gave me an reference # yt3815954. They were supposed to send the actual reservation vouchers within 48 hours. But that never happened. The customer care does not respond. They would put on hold for 20-30 mins or disconnect the phone. When I am lucky to speak to one of them I get hear various cooked-up stories.Sometimes they would say that the reservation is done, while sometimes they say that can't send the confirmation due to some technical issue. I checked with the hotel and no actual reservation is made.
This is clearly a fraud where they take the money but don't make any booking and try to goo[censored]p the money. I requested for a refund but they say that can't do it. I want to lodge a complaint against them and get the money back. I am sure friends in the forum have similar experience with this company, So can you please advise what shall be done next? I am prepared to go to any extent to deal with this. I wouldn't hesitate to take any legal help also.
Any help/advise is highly appreciated.
Thanks,
Sudip.

I had booked 2 tickets on 05.09.09 vide booking reference no. OUJ9KC subsiquently the tickets were cancelled online on 13.10.09 and confirmation was received that Rs. 3608/- is refund amount but till date not received the refund back nor any response from the office of YATRA insipite of calling continously they put the call on hold. Request the intervention in solving the problem and getting the refund immediately.

I had booked domestic airline travel tickets from AHmedabad to mumbai thru YATRA.com which i had to cancel bacuase of some personal changes in the travel plans.

I cancelled the tickets by talking to them over the phone a month ago.

However, they have yet not refunded the money to me. I have tried calling them few no of times and every time i have been told it will be processed in 2-3 days..

I am fed up now...and wish to take legal action.

Please do the needful.

I had booked a ticket from portblair to chennai on 9.12,2009 by means of yatra .com. Even after complete transction of money i received unconfirmed tickets.

after charging me an amount of Rs. 7687 the yatra.com people are not even ready to talk properly on the customer care no.they say that the seniors are looking into the matter and they are very busy to talk to you therefore we will get back to you in 2 days and this has been happening for 15 days now. i was charged the amount for my return tickets but the tickets were not given to me.

they are frauds and i want my bank and the consumer complaint forum to take serious action against them. this is not the first time that they have done such a fraud.

please look into the matter with a serious aspect.

thanks,
karan arora