Yatra Online / YatraTrip.in Complaints & Reviews

Hi! I have booked a ticket from Bhubaneshwar to Mumbai dated 1st Jan 2010 which I cancelled on 20/12/2009 but till date I have not recd the refund though they claim refund within 7 days.

Yatra Ref Number := VDPXBC
Booking Ref Number := 3840122
Airline PNR := RNEPKH
Airline Name := IC
Sector := Bhubaneswar : Mumbai ,
Number of Pax := 1
Airline Cancellation Amount := 750.00
Status := Online Cancellation Confirmed
Yatra Cancellation Fees := 160.00
Total Refund Amount := 4345.76
(The refund amount never came back to me)

Yatra.com is very poor in making refunds if you cancel a flight booking with them.
We had 2 passengers booked from New delhi to Kolkata on 16 Dec 2009.One passenger was unable to travel, and we cancelled his booking through the yatra.com customer care number.
They cancelled it and informed us that the refund would definitely be made within 10-15 working days.
Today 1 month has passed by, and after calling up their customer...

I booked a e-ticket for train journey through Yatra.com on 4th Jan 09 for Maharashtra Sampark Kranti Sl. The ticket remained waitlisted. As per terms and conditions the ticket is refunded fully waitlisted train e-ticket. I havent received my refund till date. Please do the needful

Hi,

It all started when i thought of a trip to Oooty. I have been hearing alot about Yatra from Internet and Television. So, i booked my hotel from Yatra . They told me that i will get coupons within 48 hrs but i never received the coupons from them for more than a week. Despite my numerous calls and emails, i never received the coupons. I was expecting that Yatra would call up or atleast email me with coupons or someone should have called up informing me about the same. That never happened. So, i told them to cancel my bookings via email and phone. They never registered that request. Luckily for me, one fine day the request was lodged and i got some refund back.The issue now is that they have deducted Rs 1500/- approx on God Knows what account and refunded Rs 2663/- back .i have asked them on numerous occassions about the same but they never responded back

Through this medium, i would request Yatra to look into this and resolve my case. I understand that this amount might not be huge but the key point here is there needs to be some transparency and there needs to be better system in place in Yatra to avoid further such issues.

Please can you ensure that they take care of this and i get my whole refund.

Email communication

===========================================================
Re: 'yatra=[protected]' pax called for hotel in ooty
...
From:
atul gupta <[protected]@yahoo.com>
...
View Contact
To: Domestic Hotel Sales <[protected]@yatraonline.com>
Please confirm when the booking amount will be refunded to my account. i have already informed the same by calling you up and expect my amount to be tranferred as soon as possible

Thanks in advance
Atul Gupta
Booking id : YT3748628
From: atul gupta <[protected]@yahoo.com>
To: Domestic Hotel Sales <[protected]@yatraonline.com>
Sent: Fri, 18 December, 2009 2:42:04 PM
Subject: Re: 'yatra=[protected]' pax called for hotel in ooty

hi,

Despite my multiple calls to Yatra,i still havent received my coupons. Now i have decided to get my booking cancelled. Infact i have already booked the hotel on my own and would like to cancel my booking with you

I would appreciate if cancelled booking amount is tranferred to my account as soon as possible. i am seriously very put off with your service and will think twice before booking with yatra again

My booking id is YT3748628

Thanks and Regards
Atul Gupta

From: Domestic Hotel Sales <[protected]@yatraonline.com>
To: atul gupta <[protected]@yahoo.com>
Sent: Mon, 7 December, 2009 5:34:32 PM
Subject: RE:'yatra=[protected]' pax called for hotel in ooty

Dear Customer,

Thank you. We have received your Hotel Booking Request.

A Yatra Customer Services Representative will call you shortly to confirm this booking.

Your Booking Request Reference Number is: 4332585.

Use this Reference Number in all future booking-related communication with us.

If your requirement is urgent, please contact our 24x7 Customer Care Helpline at[protected]From all Networks) or[protected]Toll Free).You can also write to us at [protected]@yatra.com.

We look forward to assisting you.
Sincerely,
Yatra Team

Please do not amend the subject line while replying.

Hi Yatra,

This is to bring to your notice that inspite of my several attempts to know the actual status of my refund for the Yatra Reference 65ZVBC. The ticket was booked for 2 passengers from kolkata to chennai and the travel date was 13th Jan, 2010. The ticket was booked on 14th Dec, 2009 and the amount paid was Rs 5660. On calling Yatra Customer Care they are not informing me the exact status of my refund that actually when the amount is going to refund. I have attached the mail received from yatra on saying that the amount is going to get refund on 5 working days but still there is no progress from Yatra side.

Kindly look into the matter and please update me with the current status of my refund.


Thanks
Rakhi Rathore

I had booked two rooms at Hotel Payal, Khajuraho on 21 Dec 2009 on your website on 10 Dec 2009. I have yet to receive the confirmation and Hotel vouchers through yatra.com website which promised them within 3 hours.

A call to yatra.com phone number [protected] at 1000h on 12 Dec 09 brought a promise from the person at the other end to e-mail the same by 1200h the same day. I HAVE SPENT AT LEAST RS 100 ON STD Calls to [protected] since yesterday but no executive is coming online.

Pl expedite

A Very Irate First and Last time Customer


Gagandeep Singh

Yatra.com have charged my credit card but have not issued any tickets or refunded me.

They promised to get back to me firstly within 24 hours and after 24 hours, they later changed it to 48 hours. That was a week ago.

I still ahve not heard back from them.

How do I escalate and how do I report this mal-practice.

regards
Avinash Sarapali

Hello,
I made an hotel reservation with Yatra.com on 10.12.2009 for "The Grand Palace,Yercuad" and made the payment of Rs 10433.00 too, They gave me an reference # yt3815954. They were supposed to send the actual reservation vouchers within 48 hours. But that never happened. The customer care does not respond. They would put on hold for 20-30 mins or disconnect the phone. When I am lucky to speak to one of them I get hear various cooked-up stories.Sometimes they would say that the reservation is done, while sometimes they say that can't send the confirmation due to some technical issue. I checked with the hotel and no actual reservation is made.
This is clearly a fraud where they take the money but don't make any booking and try to goo[censored]p the money. I requested for a refund but they say that can't do it. I want to lodge a complaint against them and get the money back. I am sure friends in the forum have similar experience with this company, So can you please advise what shall be done next? I am prepared to go to any extent to deal with this. I wouldn't hesitate to take any legal help also.
Any help/advise is highly appreciated.
Thanks,
Sudip.

I had booked 2 tickets on 05.09.09 vide booking reference no. OUJ9KC subsiquently the tickets were cancelled online on 13.10.09 and confirmation was received that Rs. 3608/- is refund amount but till date not received the refund back nor any response from the office of YATRA insipite of calling continously they put the call on hold. Request the intervention in solving the problem and getting the refund immediately.

I had booked domestic airline travel tickets from AHmedabad to mumbai thru YATRA.com which i had to cancel bacuase of some personal changes in the travel plans.

I cancelled the tickets by talking to them over the phone a month ago.

However, they have yet not refunded the money to me. I have tried calling them few no of times and every time i have been told it will be processed in 2-3 days..

I am fed up now...and wish to take legal action.

Please do the needful.

I had booked a ticket from portblair to chennai on 9.12,2009 by means of yatra .com. Even after complete transction of money i received unconfirmed tickets.

after charging me an amount of Rs. 7687 the yatra.com people are not even ready to talk properly on the customer care no.they say that the seniors are looking into the matter and they are very busy to talk to you therefore we will get back to you in 2 days and this has been happening for 15 days now. i was charged the amount for my return tickets but the tickets were not given to me.

they are frauds and i want my bank and the consumer complaint forum to take serious action against them. this is not the first time that they have done such a fraud.

please look into the matter with a serious aspect.

thanks,
karan arora

I HAD BOOKED 2 BUS TICKETS FOR INDORE THROUGH YATRA.COM UNDER
THEIR REF NO. TBB[protected] DATED 12TH OCT.09.FOR JOURNEY ON 31ST OCT.09
THE TICKETS WERE CANCELLED BY YATRA.COM WITHOUT MY INSTRUCTIONS
ON 23TH COT.09 UNDER CANCELLATION REF.NO. 1349154 OF RED BUS.

THERE WERE LOTS OF CORRESPONDENCE THROUGH E MAIL AND THE REFUND FOR CANCELLED TICKETS WERE PROMISED. YET AFTER MANY REMINDERS THE AMOUNT OF REFUND IS NOT CREDITED NOR ARE THE YARTA.COM PEOPLE RESPONDING TO MY MAILS. THE CALLS TO THEIR CUSTOMER CARE PEOPLE ARE NOT ANSWERES BY ANY RESPONSIBLE PERSON AND AFTER HOURS OF WAITING AND SUFFELLING AMONG DIFFERENT DEPT. AND PERSONS I GET DISCONNECTED AS THEY ( YATRA )
PEOPLE DO NOT HAVE A CLUE AS TO THE ISSUE AT STAKE.

I SEEK REFUND AND INTEREST FOR MY TICKETS CANCELLED MORE THAN
40 DAYS BACK.

PLEASE GUIDE AND HELP

THANKS.

SUBODH BANTHIA

PS : I AM PASTING THE MAIL CORRESPONDENCE FOR YOUR REFERANCE.


Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY Inbox

subodh banthia FOR IMMEDIATE ACTION AND REPLY -- MOSTTTTTTTTTTTTTTTTTTT URGENT[protected] Forw
Oct 24

FOR IMMEDIATE ACTION AND REPLY -- MOSTTTTTTTTTTTTTTTTTTT URGENT

[protected] Forwarded message[protected]
From: subodh banthia <[protected]@gmail.com>
Date: Oct 24, 2009 11:54 AM
Subject: Re: redBus ticket cancelled (TIN: TBB[protected]
To: redBus Ticket Master <[protected]@redbus.in>
Cc: [protected]@redbus.in



Dear Sirs,

I am receiveing shock after shocks from yatra for making a mistake by
booking my Bus tickets for Indore.

On 12th Oct. I had tried to book 2 tickets for Indore.
I tried to book A/c. Sleeper - Hans Travell. The amount of Rs.1700 was debited to my credit card account , but a message was flashed on my PC saying that the Transaction is not done as the bookings made by me are not available. The message also said that this happens sometimes and
that I neednot worry the amount already debited to my account will be credited to my account shortly.

I then proceeded to book another tickets and Booked 2 Non A/c.tickets - Hans travels. The transaction was successful and I was issued proper tickets.

I waited for refund of Rs.1700 but it was not credited for quite some time. Upon contacting your customer care person I was informed that since only one of the 2 transaction was confirmed I was due
to get the refund of non confirmed ticket worth Rs.1700.00 and that it will be done soon the delay was due to festival holiday, as I was told.

Till day before yesterday I did not get the refund and I kept on trying to contact you,

Ultimatly after trying several times and having been rotated to 4 defferent people and wasting my time for Hrs. with Yatra I was told that both my booking are confirmed. I narated the whole issue and asked the persons concerned as to how the transaction which failed and money debited wrongly was to be refunded suddenly The transaction was confirmed. Upon receiving the information about the failure of first one I had booked another ticket for the same destination for the same day.

Again I was told to hold for several minutes and was ultimetely asked as to what I want to do?.

I repeated that it is not what I want to do matters as far as I am concerned Only one transaction was confirmed and for which you had issued ticket. I need the full refund for the incomplete transaction
of Rs.1700.00

Again going through the routine I was told that my transaction for Rs.1700 has been cancelled and I will get the refund within a couple of days.

TO MY UTTER DISMAY I RECEIVED A MAIL AS GIVEN BELOW THAT MY SECOND TRANSACTION HAS BEEN CANCELLED. HOW AND WHY ?????

WHAT ABOUT MY REFUND FOR Rs.1700.00 FOR WRONGLY DEBITED BY YOU FOR NON CONFIRMED TRANSACTION AND FOR WHICH NO TICKET WAS ISSUED BY YOU.

AND WHY CANCELL THE TICKET FOR WHICH THERE WAS NO PROBLEM AT ALL ( TICKET NO. TBB[protected].

EVEN TODAY I HAVE CONTACTED TWICE TO YOUR CALL CENTER WITH THE SAME HISTORY OF ROTATING ME TO SEVERAL PERSONS , KEEPING ME ON HOLD FOR SEVERAL MINUTES AND ULTIMATELY NO RESULT.

I KNOW I MADE A SEROUS MISTAKE IN BOOKING THROUGH YATRA, AS I DO KNOW HOW TO DEAL WITH INCOMPETANT PEOPLE WHO DO NOT CARE FOR CUSTOMERS, FOR SEVERAL DAYS KEEP THE UNCONFIRMED TRANSACTION OPEN AND SUDDENLY SAY THE TICKET IS CONFIRMED BECAUSE THE CUSTOMER IS RIGHTLY DEMANDING THE REFUND WRONLY DEBITED TO HIS ACCOUNT , UNILATERALLY CANCELLING AND BOOKING TICKETS. ALL THIS TO WHAT PURPOSE - TO AVOID REFUNDING AMOUNTS WRONGLY DEBITED IN THE FIRST PLACE ?

THIS IS NOTHING BUT PURE AND EXTREAM HARRASSMENT.

ON LAST OCCATION I STRONGLY DEMANDED TO SPEAK TO SENIOR SUPERVISOR, I WAS TOLD THAT NOBODY IS AVALABLE. IS THIS HOW YATRA OPERATES AND CARES FOR CUSTOMERS.?????????????

I DEMAND AN IMMEDIATE CLARIFICATIONS, ABOUT.

1. MY BOOKING STATUS - I DO HAVE TO TRAVELL TO INDORE ON URGENT FGAMILY MATTER.

2. THE FULL REFUND SITUATION - FOR ONE OR BOTH THE TICKETS CNACELLED.

I NEED TO KNOW THIS URGENTLY AND IMMEDIATELY AS IF I HAVE TO BOOK TICKETS AGAIN,
I HAVE LITTLE TIME LEFT WITH ME.


THANKS

SUBODH BANTHIA
[protected]@gmail.com

On 10/23/09, redBus Ticket Master <[protected]@redbus.in> wrote:
Dear Mr Subodh,

Thank you for choosing redBus to book your bus ticket.

The following ticket is cancelled as per your request:

Ticket number (TIN) : TBB[protected]
From :Mumbai
To : Indore
Date of journey : Saturday, October 31, 2009
Travels: Hans Travels Mumbai
Bus type: Non A/C Sleeper (2+2)
Boarding time: 06:45 PM
No of seats: 2
Seat number: L15,U16

Your booking transaction number for this ticket is 1349154

Please feel free to write to our customer care at [protected]@redBus.in for any clarification.

Best regards,
--
Team redBus





Reply Forward



[protected] Forwarded message[protected]
From: subodh banthia <[protected]@gmail.com>

- Show quoted text -
Date: Oct 24, 2009 12:19 PM
Subject: Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
To: [protected]@redbus.in


- Show quoted text -
FOR IMMEDIATE ACTION AND REPLY -- MOSTTTTTTTTTTTTTTTTTTT URGENT

-e







Support redBus Dear Mr. Subodh, Thank you for writing to us. Kindly send a mail to ticketcan...
Oct 24




The same story is repeating. Your call center kept me rotating to various people and depts. for 3 days. Now your are repeating the same.

Should I forget my bookings and refunds ?

Is this a responsible behaviour.?

Do I have to approach higher authorities and legal recourse to solve my actual , critical,
and mental anguish and tortures ??


REPLY WITH EXACT INFORMATION AND SOLUTIONS IMMEDIATELY.

THIS IS NOT ABOUT THE CANCELLATION.

WHY CANCELL THE TICKET NOT BOOKED BUT CHARGED FRAUDULENTLY BY YOU.

ALSO WHO ASKED TO CANCELL THE CONFIRM TICKETS.??

NO THANKS .

SUBODH BANTHIA


- Show quoted text -
On 10/24/09, Support redBus <[protected]@redbus.in> wrote:
Dear Mr. Subodh,

Thank you for writing to us.

Kindly send a mail to [protected]@redbus.in for the same.


Best regards
Saritha



10/24/2009 15:05 - subodh banthia wrote:

AWAITING DETIALED REPLY. EVEN AFTER PROMISE BY YATRA CUSTOMER CARE NO
SENIOR PERSON HAS CONTACTED ME YET. WHyyyyyyyyyyyyyyyyyyyyyyyyyyy????????????????????????????

Forwarded Conversation
Subject: Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
[protected]----






- Show quoted text -
Date: Oct 24, 2009 6:15 PM
Subject: Re: [Ticket#[protected]] Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
To: Support redBus <[protected]@redbus.in>


- Show quoted text -
The same story is repeating. Your call center kept me rotating to various people and depts. for 3 days. Now your are repeating the same.

Should I forget my bookings and refunds ?

Is this a responsible behaviour.?

Do I have to approach higher authorities and legal recourse to solve my actual , critical,
and mental anguish and tortures ??


REPLY WITH EXACT INFORMATION AND SOLUTIONS IMMEDIATELY.

THIS IS NOT ABOUT THE CANCELLATION.

WHY CANCELL THE TICKET NOT BOOKED BUT CHARGED FRAUDULENTLY BY YOU.

ALSO WHO ASKED TO CANCELL THE CONFIRM TICKETS.??

NO THANKS .

SUBODH BANTHIA


On 10/24/09, Support redBus <[protected]@redbus.in> wrote:
Dear Mr. Subodh,

Thank you for writing to us.

Kindly send a mail to [protected]@redbus.in for the same.


Best regards
Saritha



10/24/2009 15:05 - subodh banthia wrote:

AWAITING DETIALED REPLY. EVEN AFTER PROMISE BY YATRA CUSTOMER CARE NO
SENIOR PERSON HAS CONTACTED ME YET. WHyyyyyyyyyyyyyyyyyyyyyyyyyyy????????????????????????????

Forwarded Conversation
Subject: Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
[protected]----

From: subodh banthia <[protected]@gmail.com>
To: [protected]@redbus.in
Date: Sat, Oct 24, 2009 at 12:19 PM








THIS IS MY LAST EFFORT TO GET SOME MEANINGFUL REPLY.

I WILL GO TO CONSUMER COMPLAIN FOR INDEQUITE SERVICES, MENTAL HARRASSMENT, FAUTLY AND IRRESPONSIBLE CUSTOMER CARE AND SERVICES, UNAUTHORISED BOOKINGS, CANCELATIONS AND NON REFUND FOR AMOUNTS DEBITED WITHOUR BOOKING GETTING CONFIRMED AND LOTS OF OTHER COMPLAINS.

[protected] Forwarded message[protected]
From: subodh banthia <[protected]@gmail.com>

- Show quoted text -
Date: Oct 24, 2009 6:16 PM
Subject: Fwd: [Ticket#[protected]] Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
To: [protected]@redbus.in


- Show quoted text -

10/24/2009 15:05 - subodh banthia wrote:

AWAITING DETIALED REPLY. EVEN AFTER PROMISE BY YATRA CUSTOMER CARE NO
SENIOR PERSON HAS CONTACTED ME YET. WHyyyyyyyyyyyyyyyyyyyyyyyyyyy????????????????????????????

Forwarded Conversation
Subject: Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
[protected]----

Cancellation Dear subodh banthia, Thank you for your request. The below mentioned ticket c...
Oct 25




Dharani <[protected]@redbus.in> Dear Mr. Subodh, Greetings from redBus.in!!!! The below transaction has been ...
Oct 26

Hi,

I made out a payment for yatra bus service from Hyderabd to bangalore on 26 Nov 2009
through my credit card but I ain't received any receipt or confirmation no & the payment got authrized from IVR system & when I contacted with Customer care they said that no booking is done with my credit card. Now the amount is reflecting in my credit card statement. So what can I do???

While I was booking a round trip from delhi to bangalore (02/12/09 -05/12/09, indigo) on 26/11/09, error occurred during transaction and Rs 11950 had been deducted from my account (sbi netbanking) without successful flight booking.

i've also not received any ticket through mail and no bookings show up in my yatra login.

I contacted Ms. Meera at yatra contact nos., she confirmed that no flight was booked but she didn't give any clear answer of refund of money. YATRA REF. No. M36JZC , gives unconfirmed booking but my account statement (attached as attachment) clearly depicts deduction of Rs 11950.

I was booking a round trip kolkata-bangalore-bangalore flight ticket, when you search flights, it said 9993/- for three passenger one way all surcharge and taxes included with a base fare of 400/-. And when I finally go to do the booking it does not book kolkata-bangalore and books only Bangalore-kolkata and charges me 18600/- which I felt was for round trip, and when the ticket is mailed to me, it is only for one way. So annoyed when I call and share my grievance with the customer service at yatra.com, they give a cold shoulder.
So jittered when I go to cancel the ticket, I am charged Rs.2900/- as total cancellation charges. As per the search page the base fare was 400/-each but I land up paying 750/- each as the final confusing base fare each is reflecting as 2250/-. Dont know how it works, but has lost 2900/- and time to book ticket at a good price.

I have book i airticket using Yatra.com and after someday i ahve cancelled the ticekt. I have contacted them after almost one month about refund money. Please Kindly find details of mail conversation i have did with their representative:
OnlineBookingCancel to me
show details Sep 1


Dear Seema Pandey,

Thank you for contacting Yatra.com!

We have received your inquiry and will...

TODAY ON WWW.YATRA.COM I HAVE BOOKED A TICKET ON INDIGO AIRLINES



WHEN ISTARTED BOOKING MY TICKET AT THAT POINT OF TIME THE FAIR IS NEARLY APPROX 11500 BUT WHEN I OOKED THEY CHARGED ME 16433 FOR THE SAM ETICKETS THEN I HAD RANGED TO CUSTOMER CARE DEPARTMENT THEN I TALKED TO SOME NISHTHA .SETH (CCE) & HIS TEAM LEADER SONAM .GYATSO

WHOM I TOLD MY COMPALINT BUT THEY R NOT WILLING TO UNDERSTAND MY PROBLEM TAHT WHAT HAS HAPPEND TO MY TARNSACTION



AND THEY REPEATDLY TELLING ME THAT THIS UR FAULT THAT U HAVE BOOKED HIGH FAIR TICKET MOREOVER ERALIER THEY TOLD ME THAT IT IS FAIR OF SOME OTHER AIRLINE THAN ON (2) TIME THEY TOLD ME THAT THEY DO NOT HAVE FAIR 11500 WHOLE DAY



LASTLY THEY TOLD ME TAHT THEY UPDATE IN REAL TIME AND THEY CAN NOT DO ANY



THEY TOLD ME TO TARVEL AT LAST

I ASKED THEM TO CANCELL TICKET AT THAT POINT OF TIME THEY TOLD ME THAT THEY WILL CHARGE 750+310 +55 FOR CANCELLATION OF THE TICKETS !!!!!





SO I FELLL I HAVE BENNN DUPEEDDD BY THE SITE OF WWW.YATRA.COM MOREOVER CUSTOMER CARE EXECUTIVES AND TEAM MATES R TARINED TO BELIVE CLIENT TAHT THAT IT A FAULT OF CLIENT ONLY AND THEY CAN NOT DO NAY THING!!!!!!!!!!!!!



SO NOW I M DECIDING TO CANCEL TICKET AND MAKE SURE THAT IN FUTURE NOT ANY INDIAN CITIZEN CAN BE DUPEDDD BY THSES COMPANY AGAIN

MY YATRA REFERANCE NO. IS BMP6VC



ALSO I HAVE ONE MORE COMPLAINT THAT WHEN I HAD BOOKED EARLIER WITH COMAPNY AT THAT POINT OFF FFTIME ALSO THEY HAVENT SENDED ME THE VOCHARS ON BOOKING TICKETS ON 1 TIME & ON OTHER TIME THEY HAVENT REVERTED THE CASH BACK FOR ABOUT 8 MONTHS





SO THIS TIME I THINK THE COMAPNY YATRA ONLINE IS FRAUD !!!!!!!!!!!


ALSO I TOLD THEM THAT I HAVE TO BOOKK 2 MORE TICKETS ON SAME SECTOR FOR NAGPUR TO DEL & DEL TO NAGPUR AFTER CANCELLING THE FLIGHT IN WHICH THEY CHARGED ME 5000 RS MORE

BUT EVEN THEN THEY DO NOT WANT TO LISTEN MOREOVER THEY TOLD ME APPPKKKOOO JO KUCH KAR NA HAI KARO HUM KUCH NAHI KAR SAKTE WE R ENABLE TO HELP U

THEY TOLD ME WE DONT NEED CUSTOMER LIKE U





DR HIMANSHU BHARDWAJ

[protected],[protected]

I cancelled my flight ticket 20th Jan 2009 and i have received refund amount.

Airline PNR BZB9AP
Airline Name 6E
Booking ref No. 2382547
Refund amount 2828.94

Dear Sir,

I have booked a ticket from Mumbai Central to Ahmedabad for 30th Oct 2009 from Yatra.com and yatra.com website shows that transaction is failed. Due to failure of transaction i have booked once again ticket and transaction shown as sucessful. But when later i have check my account of yatra.com, i found that yatra has provided me two ticket for same date. However for ealier failed transaction they have alloted me ticket and charged for that. Due to wrong communication of yatra.com, i have booked another ticket and due to that i have to pay both ticket. However, i required only one ticket. Since for Tatkal ticket, Indian Railway is not providing refund. For this reason, i am not able to recover my losses for one extra ticket i have booked. Further, when i had complaint with yatra.com, they denied to give the refun. I would like take up this issue with Consumer form. Please help. and guide me.