Yatra Online / YatraTrip.in Complaints & Reviews

Yatra's license should be cancelled. It has also cheated me like this.

I booked Ticket on about 23.00 Reference no . is 13158923, 1st i have no full knowledge of booking system, & computer handling, After call to my from your side, in hurry I confused & one mistake from my side .That is Date of To & Fro noted wrong . I am old so, hearing problem also. so i request to u pls change my dates ( re-sheduel my tickets.)
regard Madanlal Thapar

Yatra is doing the same with me .I booked an international ticket with them . Now I want to reschedule the ticket . I can do it 24 hrs before the departure time but they are playing on it and not calling me back despite .telling them repeatedly

The help line no doesn't not talk about rescheduling option and because of them I am going to incur a cost on almost 40000.

I don't want to give them even one star
but I can not post the comment unless I rate them

Shame on you yatra

I am trying to reschedule my flight from a long period of time. neither the website nor the phone call is anwered properly. seems like it was a mistake to book from Yatra

I booked an international ticket with them . Now I want to reschedule the ticket . I can do it 24 hrs before the departure time. When I reach air line they tell me nothing could be done as ticket was through Yatra. On trying to reschedule through website it kept on prompting "we are unable to reschedule your flight booking at the moment. Please contact our call centre at [protected]. But call is not going through. I search the net there is no direct reaching to them for international ticket booking.

The help line no doesn't not talk about rescheduling option and because of them I am going to incur a cost on almost 30000. Worst decision of my life.

i have been trying to reschedule a flight from Delhi to Hubli and i have not got no response from Yatra... Its a shame... No phone answered as well.

I am trying to reschedule my flight since two days and yatra hasn’t responded till now what should I think and their yatra reschedule server doesn’t work at all they don’t even call and those costumer care numbers are useless either they are switched off or the numbers are not working

I am trying to reschedule my flight since two days and yatra hasn’t responded till now what should I think and their yatra reschedule server doesn’t work at all they don’t even call and those costumer care numbers are useless either they are switched off or the numbers are not working

I booked a ticket from kolkata to Raipur about 45 mins back today (17 September 2019).

The date of the flight is 25 November 2019.

By mistake, I booked a ticket for the 9:30 am flight instead of the 9:30 pm flight. I noticed the mistake immediately after completing the booking and tried rescheduling.

Called the helpline but it was of no use. When I tried following the process given in the website for reschesuling, i discovered that yatra wants me to pay the full price of a new ticket; rescheduling is nothing but purchase of a new ticket. Such a SCAM!!

I have purchased tickets from yatra many times in the past but I dont think I will ever use Yatra again.

The government should seriously look into these fraudulent practices of Yatra.

To whomsover it may concern,

This is to let you know that on 093009, the Paramount fligt from Hyderabad to Chennai was cancelled and I got a msg that the amt will be credited back to my credit card, but till date I have not recd. this.

Upon enquiring with the ABN Amro bank, they say already it was done and we need to check with Yatra.com.

The details are as below:
Passenger name - Mrs.Zenita Ravindran.
Yatra ref# VDMB8C
Airlines PNR# 02ZTR6
Flight # I7473 / Paramount
Date of travel which was cancelled - 30th Sept.2009.

I am writing to you on behlaf of my wife, who was the passenger.
I would appreciate if you may pls look into this asap and revert.
My contact numbers are[protected] or[protected].

Thanking you,
Yours gratefully,
Janarius Lee.

Mudit - Do any one of you know what is Tadkal booking and how quick we need to be in Tadkal booking.

Did you listen to the call that was handled by the stupid lady. if i wait for 20 minutes and if the booking has failed, what your company would have done. Please tell. will you guys would have given me a special train to go to my native. PLEASE ANSWER.



APART FROM THIS TELL ME ONE THING. SHOULD I BELIEVE COMPUTER OR THE HUMAN. COMPUTER SAYS WAIT 20 MINUTES (Which is mere stupidity for a TADKAL case) and when i called your CUSTOMER SERVICE, she was saying THERE IS NO TICKET Even under PENDING STATE. Should i believe computer or Human. you have human help line to make clarifications for the Computer errors.



DO ME A FAVOUR. I have taken all steps to file a legal case under you guys, so that you will not be able to sell tadkal tickets any more. I just need the recording of the call in which the yatra agent was saying there is no booking pending in the particular order number.



I will never ever recommed you guys, already i made all my frens to use WWW.MAKEMYTRIP.COM, and i have cascaded this mail to all my team members asking not to use Yatra.com and i work for world leading BPO which has branches in lot of countries in the world. www.suth.com



Dont think you guys are intelligent, , I need a compensation back for this wrong information from your agent.



and i am saying onceagaint that I am not here to make any jokes... do you guys think you are too intelligent. i am not doing a normal ticket booking.. it is a tatkal ticket booking. it is something like life or death. i cannot wait for 20 minutes to check the bookings. every minute delay will affect the vacany of seats. when i started i saw 286 tickets in the Sleeper class for the same train. with in this problem 10 minutes of time all 286 has been sold out.



that is the reason i called you guys the same morning (Aug 20), where a lady took the call.

i gave my Email Address, my friends credit card number that i used to book, i gave the yatra reference number, KR2RIC, my first and last name. she took so much time and told there is nothing booked under any of this info.



and hence i went to http://irctc.co.in and booked the ticket with out any error. i thought yours is private one and will not have any issues. but i realize that GOVERNMENT website is the best than any other one. i will never ever accept this.and will not recommend your website to any one. i work in a corporate company with 10000 and i ll ensure i will publish this in the newsletter and will make caution them not to use YATRA.



I have the call details in my phone bill to prove all these things. pick out the recording of the call and listen to the call. i also work as a manager in a BPO. the lady gave an irresponsible answer to me. I WANT MY MONEY BACK. As i know very well about tatkal, i called you guys to verify and the agent misguided me and that was the whole drama.



I NEED MY MONEYBACK. I WILL ENSURE I FILE A COMPLAINT ABOUT YOUR COMPANY REGARDING THIS. i will NOT LEAVe this issue.



GIVE ME MY MONEY BACK. CREDIT THE MONEY BACK TO MY FRENS CARD. I need the compensation money back...

I am very clear on this, the reason is i called you guys to check what has happened and then only i lost faith on your website and moved on to a different website.

so there is nothing wrong with my side.



I have also filled the complaint in

http://www.consumercomplaints.in/complaints/yatracom-c236714.html

<<< CLICK HERE >>>

I will file complaints in all possible website and the sample is above.




Regards

Rudra Gunaseelan V

Assistant Manager

SGS

Velachery, chennai 42

www.suth.com

They credited the money back. thanks to all who helped me.

Regards
Rudra gunaseelan V

MDLR FLGHT 9H-172 ON 16.10.2009 FROM RANCHI TO DELHI AT 14.30 CANCELLED AND CANCELLATION ANNOUNCED ON 15.10.2009.

I HAVE BEEN TOLD BY MDLR OFFICE GURGAON THAT THEY HAVE REFUNDED AMOUNT Rs5555.00 TO YATRA.COM FOR FURTHER CREDIT TO SBICARD ACCOUNT -CARD NO, [protected] IN NAME OF MY FATHER O.P.MALHOTRA.
WHEN TODAY I CHECKED UP WITH YOUR GURGAON OFFICE WE WERE TOLD BY CUSTOMER CARE EXECUTIVE THAT IT WILL TAKE CLEAR 21 WORKING DAYS. TO RELEASE THE AMOUNT rS.5555.00

I WANT TO BE SURE THAT THE STATEMENT MADE BY YOUR CUSTOMER CARE EXECUTIVE IS MAINTAINED BY THE COMPANY .
PLEASE REPLY FOR THE STATUS OF REFUND FOR
YATRA REFERENCE NUMBER- PX80PC- DATED 13.10.2009 MDLR -PNR-NO-.0304M3-PASSENGER NAME Ms NISHI MALHOTRA
ACKNOWLDGE PLEASE
NSHI MALHOTRA, GH-9 / 490, PASCHIM VIHAR, NEW DELHI, , E-MAIL:[protected]@gmail.com

1.About 2 hrs back I booked on your site for 2 adults From INDORE to BANGALORE for 28 Dec 2009, direct Kingfisher flt, filling all details incl payment details & submitted. It's been 2hrs I've been waiting but your server is just not responding. I have filled the details of payment of Rs. 11263/- by our SBI - VISA Credit Card.
2. Would someone kindly check & confirm to me soonest whether the transaction has been completed?
3. If Yes, I may pls be intimated the confirmatory details.
4. My contact no. is[protected] Bangalore ).

About 2 hrs back I booked on your site for 6 adults From Mumbai to Delhi for 16 Dec 2009, direct go air flt, filling all details incl payment details & submitted. It's been 2hrs I've been waiting but your server is just not responding. I have filled the details of payment of Rs. 14838/- by our Citi Bank and debited to my account by yatraonline pvt. ltd.on 05.11.2009

Yatra.com — online transaction twice for airline booking.

My Yatra Ref No:PXUJVC. On 10/11/2009 i did an online transaction on Yatra.com for booking airline tickets
from Kolkata to Vadodara but on checking later i found out that money has been transacted twice from my account for this transaction as well as another transaction which never took place. on contacting the customer care service,they could provide no answer as their head office is in gurgaon.This unprofessional approach has really angered me and i have blocked my credit card and am thinking of taking further legal action.

WARNING !!! do not ever use this web site !!! you can compare flights here but go direct to the air line and use there web site, TRUST ME, DO NOT USE YATRA.COM, THEY WILL TAKE YOU MONEY, NOT HONOR YOUR BOOKING AND MOST OF ALL THEY WILL NOT REFUND YOUR MONEY !!!

They have taken 17, 000 RPS from my credit card, Failed to Honor the booking and have repeatedly informed me for 4 weeks that my "refund will be processed in 72 hours, this company is a FRAUD, please take my word for it . . . . and do not give them a cent . .

I have booked the ticket on 20/09/10 for 2 Adult & 2 child, amount was Rs.23921/-, Unfortunately, booking was not confirmed due to the server error at your end but the amount was debited from my credit card. My yatra reference no. [protected] & I have cancelled the booking in Yatra.com on 20/09/10 at 23:49 hours, Cancellation reference no. 5277228, Amount is Rs. 23921/- & it will be told that the amount will be refunded after 72 hours. Please let me know the refund details

Dear Mr Anindya,
Thank you for contacting us at Yatra.com.
We apologise for the inconvenience faced by you. Please be informed that for the reference # PXUJVC only one transaction for the amount of INR 6626.00 was charged from our end.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care

Dear Customer,

We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call[protected]

Thanks,
YatraCare

Dear Customer,

Please provide us the booking reference, contact details and complete details of the transaction along with the bank statement. If you are not comfortable sharing above details here, you can give them e-mail at ([protected]@yatraonline.com)



Thanks,
YatraCare

my yatra ref no inaw1c chennai to trichy journey on 22/08/10 on that day my wl no 16 after preparing reservation chart so iproceed to trichy by bus still date i dont have the amound in my a/c pl/ do the needful to return my money in to my a/c t.q LAWRANCE T.M.J

yatra.com is literally taking customers for a ride. I bet their CEO is one of those corrupt ex-bureaucrats with links to the utterly corrupt aviation ministry. Now they are giving a buy 1 get 1 free offer. Consumers naturally expect that if they buy a Rs. 2200 ticket under this offer then they will get a Rs. 2200 or lesser amount ticket free on the next flight booking from their site plus some taxes. But look at the way these [censored]s scam people. They put a fine print in the terms and conditions of the offer that only the base fare will be given as discount and then they change the base fare to Rs. 200 from Rs. 1800 for a Rs. 2200 ticket from Vadodara-Delhi and Delhi-Vadodara. So they give only a Rs. 200 discount when you use their promo code which they deliberately email 2-3 days late when buying the next ticket. Plus note how their system works. For the same flight from Delhi to Vadodara on Feb 21 2011 the Indigo website is showing base fare as Rs. 1800 while Yatra.com is showing base fare as Rs. 200. The taxes on Indigo are shown around Rs. 500 while on Yatra.com it is Rs. 2200 plus. Wow! How can the aviation ministry sit quietly and allow passengers to get scammed, how can they allow travel websites to set a completely different base fare when the website of the same airline and the same flight on the same day is showing the base fare as Rs. 1800. Not only that, their customer support team are total Delhi-type lukkha people, they way they talk and back answer reeks of sniggers suggesting "oh you you got fooled by our websites scheme, no point complaining". And to add to the woes, their website cancellation page lists ticket cancel charges levied by airline as Rs. 750 when the call centre person told me the charge was Rs. 350, he said that the website is showing a "default charge". Right. Default to fool customers again, and to stop them from cancelling tickets when they realise they have been fooled the first time over. See the attached images for the complete picture. They are also not refunding the Rs. 130 insurance purchased for the flight. Now if no one is travelling on the flight where is the need to buy insurance? But they don't refund that, they cut Rs 350 (airline cancel charge JetLite), Rs. 200 (Yatra cancel charge) and Rs. 130 (non-refundable insurance) so total money eaten by these [censored]s is Rs. 680 for giving no service on a ticket of Rs. 2200. Wow! We Indians are born scammers. Jai Hind, yea riigggggggggggggght.

yatra.com is literally taking customers for a ride. I bet their CEO is one of those corrupt ex-bureaucrats with links to the utterly corrupt aviation ministry. Now they are giving a buy 1 get 1 free offer. Consumers naturally expect that if they buy a Rs. 2200 ticket under this offer then they will get a Rs. 2200 or lesser amount ticket free on the next flight booking from their site plus some taxes. But look at the way these [censored]s scam people. They put a fine print in the terms and conditions of the offer that only the base fare will be given as discount and then they change the base fare to Rs. 200 from Rs. 1800 for a Rs. 2200 ticket from Vadodara-Delhi and Delhi-Vadodara. So they give only a Rs. 200 discount when you use their promo code which they deliberately email 2-3 days late when buying the next ticket. Plus note how their system works. For the same flight from Delhi to Vadodara on Feb 21 2011 the Indigo website is showing base fare as Rs. 1800 while Yatra.com is showing base fare as Rs. 200. The taxes on Indigo are shown around Rs. 500 while on Yatra.com it is Rs. 2200 plus. Wow! How can the aviation ministry sit quietly and allow passengers to get scammed, how can they allow travel websites to set a completely different base fare when the website of the same airline and the same flight on the same day is showing the base fare as Rs. 1800. Not only that, their customer support team are total Delhi-type lukkha people, they way they talk and back answer reeks of sniggers suggesting "oh you you got fooled by our websites scheme, no point complaining". And to add to the woes, their website cancellation page lists ticket cancel charges levied by airline as Rs. 750 when the call centre person told me the charge was Rs. 350, he said that the website is showing a "default charge". Right. Default to fool customers again, and to stop them from cancelling tickets when they realise they have been fooled the first time over. See the attached images for the complete picture. They are also not refunding the Rs. 130 insurance purchased for the flight. Now if no one is travelling on the flight where is the need to buy insurance? But they don't refund that, they cut Rs 350 (airline cancel charge JetLite), Rs. 200 (Yatra cancel charge) and Rs. 130 (non-refundable insurance) so total money eaten by these [censored]s is Rs. 680 for giving no service on a ticket of Rs. 2200. Wow! We Indians are born scammers. Jai Hind, yea riigggggggggggggght.


Going by my personal experiences as well as the wide variety of complaints on this and other consumer forums, it seems that there is no honest company left in India at all. Shame, shame, shame, the land of the Vedas and the sanatana dharma has turned into a big pile of thanks to the globalised market.

Dear Savak,

We understand that your issue is being attended to by Yatra Customer Care. If you face any other problems then please don't hesitate to contact us directly at [protected]@yatra.com.

Sincerely,

Yatra Care

These ppl sud be punished highly by the government. Now a days these are the common things with yatra.com. Govt sud stop (banned) this service. I want to suggest you that if they do not satisfy you then i will be the first person to support you and we will post art least 100 times more post against them as compare to their advertisement so that the company will learn a lession from it.
JAIHIND

Dear Kuldeep,

Can you please provide your email ID and phone number so we can take corrective action and get this resolved?

This is certainly not the level of service that we intend to provide our customers and my intention is to ensure that this is not repeated again and that this issue is resolved to your satisfaction.

Sincerely,

Swapnil
Head - Customer Experience
email: swapnil.[protected]@yatra.com

Yes, i have also been cheated by yatra.com in the same way.
Now, they dont pick the phone and call keeps on transferring from one extension to another.
They simply kills. Please let me know the way to get the reimbursement of loss of money.

Hello Swapnil,
Please help me for 'Yatra Reference No: AI0FLC'.
I need my money back.

www.yatra.com — Refund status

Hello Yatra

Its a bad experience for me to make a online booking with your company.I wanted a ticket from bangalore to Jaipur and the cost showed was 6692.00 for 2 passengers and I made the payment but finally I got a message saying the airline is full and now I want a complete refund.

The complaint number that I got from Mr Gary of yatra customer service is- 2999912.

Please send me a confirmation mail that my refund has been done

Thanks
Ashish Shrivastava
email- [protected]@yahoo.com

Dear Ashish,

Sorry to hear that your booking could not be confirmed on Yatra.com. Be assured that your refund is under process and should be be dispatched to your credit card within a couple of days. It however takes 5-7 days before it shows up in your credit card account.

If you don't hear from us in the next two days then please feel free to drop us an email at [protected]@yatra.com.

Sincerely,

Yatra Care

Dear Ashish,

Sorry to hear that your booking could not be confirmed on Yatra.com. Be assured that your refund is under process and should be be dispatched to your credit card within a couple of days. It however takes 5-7 days before it shows up in your credit card account.

If you don't hear from us in the next two days then please feel free to drop us an email at [protected]@yatra.com.

Sincerely,

Yatra Care

Dear sir,
I have purchased a air ticketon May 29, 2009 for my mother Smt. Monika Ghosh for journey from Kolkata to Guwahati on June 14, 2009 by ICICI Credit card No. [protected]. However, due to my mother sickness I have cancelled the air ticket at Air India Chennai Office on June 11, 2009. Air India have given recipt mentioning the E.Ticket
1. IC 229 N SU 14 JUN CCUGAU QQ1 E0950 1100 CTC -EZI 2-H-H2517442
2.EZ1 2-H-B2517442
TICKET order no[protected],
RMKS- PAX1 AGE 30 EZ1TKGS29MAY1558
IDENT DOC PASSPORT EZ1TKGS29MAY1558
TOTAL WEB ITIN PRICE IS rS.2694 EZ1TKGS29MAY1558
BOOKING MADE THRU EZEEGO EZ1TKGS29MAY1558
XXLD BY PAX.RFND TAXES ONLY MA1GAGS11JUN1541
However, no monay was refunded into the above mentioned credit card a/c.
you are requested to advise me how I will get the refund money.

Thanks
Dipten Ghosh

DEAR MEMBER I HAVE TOLD MY PROBLEM TO THE COMPANY I.E I WANT TO SURRENDER MY A/C AND IN CASE I WANT TO KNOW ABOUT DEPOSIT AMOUNT TO REFUND TO ME

Dear Sir
I had booked ticket from yatra on dt 21/07/09 from Delhi to Ahmedabad Of Spice jet Airline for journey dt 26/07/09 but flight is cancelled on that day. My ticket is cancelled but refund is not come to my Account No. The details of journey & cancelled ticket is as follows

Yatra e-ticket for booking U071CC
Ticket No NZFSLP-1
AIRLINE SG-SPICEJET
FLIGHT NO 201
IATA NO. 14363904
ORIGINAL AGENT APIOS
YATRA : DELYL28888
Hence you are requested to credit the amount

Thanking you

Shailendra Jain

IC-201 — Non booking of ticket

I have provided my credit card details for booking flight ticket from Kolkata to Delhi but booking has not confirmed and massage has come to check with Helpdesk

I had booked a holiday package to Andaman through yatra @72k for 7 nights and 6 day. unfortunately, our flight on 5th December from (staring Delhi) Mumbai to port blair couldn't land at port blair runway due to bad whether conditions..we waited for 8-9 hours ( without food or lounge facility ) at Mumbai airport for our return flight to delhi.


now i'm waiting for my refund money..and yatra ppl refund process is slow and really pathetic
my yatra eef no : 5413166.

Thanks
Dheeraj

yatra.com is literally taking customers for a ride. I bet their CEO is one of those corrupt ex-bureaucrats with links to the utterly corrupt aviation ministry. Now they are giving a buy 1 get 1 free offer. Consumers naturally expect that if they buy a Rs. 2200 ticket under this offer then they will get a Rs. 2200 or lesser amount ticket free on the next flight booking from their site plus some taxes. But look at the way these [censored]s scam people. They put a fine print in the terms and conditions of the offer that only the base fare will be given as discount and then they change the base fare to Rs. 200 from Rs. 1800 for a Rs. 2200 ticket from Vadodara-Delhi and Delhi-Vadodara. So they give only a Rs. 200 discount when you use their promo code which they deliberately email 2-3 days late when buying the next ticket. Plus note how their system works. For the same flight from Delhi to Vadodara on Feb 21 2011 the Indigo website is showing base fare as Rs. 1800 while Yatra.com is showing base fare as Rs. 200. The taxes on Indigo are shown around Rs. 500 while on Yatra.com it is Rs. 2200 plus. Wow! How can the aviation ministry sit quietly and allow passengers to get scammed, how can they allow travel websites to set a completely different base fare when the website of the same airline and the same flight on the same day is showing the base fare as Rs. 1800. Not only that, their customer support team are total Delhi-type lukkha people, they way they talk and back answer reeks of sniggers suggesting "oh you you got fooled by our websites scheme, no point complaining". And to add to the woes, their website cancellation page lists ticket cancel charges levied by airline as Rs. 750 when the call centre person told me the charge was Rs. 350, he said that the website is showing a "default charge". Right. Default to fool customers again, and to stop them from cancelling tickets when they realise they have been fooled the first time over. See the attached images for the complete picture. They are also not refunding the Rs. 130 insurance purchased for the flight. Now if no one is travelling on the flight where is the need to buy insurance? But they don't refund that, they cut Rs 350 (airline cancel charge JetLite), Rs. 200 (Yatra cancel charge) and Rs. 130 (non-refundable insurance) so total money eaten by these [censored]s is Rs. 680 for giving no service on a ticket of Rs. 2200. Wow! We Indians are born scammers. Jai Hind, yea riigggggggggggggght.

i have cancelled three tickets and not received any money. please do it quickly . i am sending the reference no and cancelletion id
1) Ref no- JP608G and Cancellation id - JP608G-CAN-1
2) Ref no- KRG38G and Cancellation id - KRG38G-CAN-1
3) Ref no- XF208G and Cancellation id - XF208G-CAN-12

RETURN MY MONEY AS SOON AS POSSIBLE

THANKS

hi yatra,
my yatra ticket ref no is[protected] is cancelled, so i m waiting for my refund.
kindly do the needful in asap.


pankaj raut

Dear Pankaj,

Greetings from Yatra.com!

Regret the inconvenience caused. Would like to inform that full refund has already been initiated from our end on 12 Oct and it will be credited into your account within 3-5 working days. Request your patience in this interim.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care

Hello Yatra,

I had booked a ticket on 07/12/2015 for Bangalore to pune in GoAir for journey on 14/12/2015 but unfortunately I had to cancel the ticket on 08/12/2015.
My Ticket Details are :
Booking Reference Number - 071215F58745, Total Amount - Rs.3850.00
My query is, according to GoAir Cancellation charges only Rs.1499.00 should have been deducted but my refund status shows after deduction only Rs.1351.00 will be credited back to my respective account. This means you have deducted Rs.2499.00.
Please get book to me with legitimate clarification.

Refund Details - Transaction ID is[protected]

I had booked a ticket on 20/12/2015 for Secundra bad to tirupati for journey on 24/12/2015 but unfortunately I had to cancel the ticket on 20.12.2012
My Ticket Details are :
Booking Reference Number[protected] Total Amount - Rs.1804 please give me refund status

[protected]@gmail.com

It' been 17 days the cancelled ticket money not been refunded
Cancelled IndiGo Itinerary - F56WVV

Please refund ASAP

My refund amound is showing zero for bus booking cancellation. please help me with this
Reference number is [protected]

Dear Chiranjib,

Greetings from Yatra.com!

Regret the inconvenience caused. Would like to inform that refund has been initiated on 14 Jan and it should have credited into your account. Also, like to inform that refund was not initiated earlier as booking was cancelled from the airline's end and Yatra was not informed about the same.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care

Dear Anusha,

Greetings from Yatra.com!

Regret the inconvenience caused. Our team has contacted you and initiated the refund as incorrect cancellation charges were reflecting on the website. Refund has already been initiated on 18 Jan and it should have credited into your account.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care

hello yatra team..

booking reference no:[protected].

actually yesterday I purchase a ticket but same time i govt a message from your team. (your ticket is unconfirmed and payment is already charged. We also tried to reach you on the contact number which is updated with us but your number is currently unavailable.) this is the massage.
already inform to your for refund my money. i know you will take 2 or 3 days time. it is possible to you will give Early.

Thanks
Tousif Tankotkar
tousif.[protected]@gmail.com

Yatra is the worst service provider. They cheat you with refund. They say 5 days for refund but they hold it for several more days. Im waiting for my 55k return. They are putting the blame on my bank pointlessly. Yatra idiots.

i did not got my refund amount

Yatra booking reference number :[protected]

I want my refund amount as soon as possible waiting for your reply

All ready 7 days are over till i did not got the refund amount

Money got deducted and i have not received any kind of reference number or any booking details. I just checked in the bank saying amount of 10, 026 has been deducted for booking from yartra online( VIN/Yatra Onlin/[protected]/0)
i want my refund amount as soon as possible.

Mail Id : [protected]@gmail.com

While we booking Seashore Residency in Thrissur dated 2 April 2018 through yatra online during the process the message displayed there is some technical error and hotel not booked successful.
We got massage in the mobile money deducted to yatra online.
3rd April 2018 we checked in bank transaction statement and found Rs 10, 026 deducted for yatra online on reference number -
VIN/Yatra Onlin/[protected]/0.
So i want my amount back to account as soon as possible.

Hi,

I am very very disappointed by your service. It's been a month already since the last time(10th May) I got a mail from you that my money will be refunded, and the money is still not credited to my account. about 18days back I even spoke with one of the costumer care Rep. and he assured me that the matter will be taken care within 48hrs, but look at calender now, it's been weeks, still no action taken from your end. I started wondering if this business is even legit or a fraud.
Do something ASAP.

Yatra Team,

Very Bad experience with you although am regular customer to yours.

Self tried to purchase my Air Tkt on 28.08.2018 & I made the payment of Rs.3666/- two times, because first time your Yatra App shown error & repeted the process. Both the time my Bank Charged Rs 3666/- but Yatra.com not issued any tkt.
Requested to refund the amount & one amount of Rs3666/- has refunded but the other amount has not refunded yet. Yatra Team telling only one amount Rs. 3666/- received & they refunded. There is no other charged.
Our Bank HDFC charged twice the amount of Rs.3666/-. One time refunded. For other they are awaiting from Yatra refund .
Self send mail & also attached Bank statement in that mail where it has mentioned payment towards Yatra.com has been charged .
Till no action from Yatra.com side regarding refund the balance Rs 3666/-

Yatra service request no. 14124092 dtd. 28.08.2018..

Dear Mr Mitra,

Please accept my apologies for the inconvenience caused. I understand from my colleagues that they have spoken with you and this matter has been addressed to your satisfaction and your tickets have been issued.

Please let me know if there is anything else that we can help you with.

warm regards

Dhruv Shringi
CEO
Yatra.com

Hi,
This is N Srinivasa Rao, having an SB A/c :[protected]. No. in your bank.
Last week i booked a travel ticket from www.yatra.com while confirming the payment unfortunately the session expiry notification is displayed for me and at the same time payment was deducted from my account Rs.900/-.
Please find the Transaction details given below:

13 Nov 2009 MHDF[protected]-YATRA.COM [protected] 14 Nov 2009 900.00 16737.15

Regards,
N Srinivasa Rao,
[protected].

Dear Mr Singh,

Regret the inconvenience this has caused you. I will instruct our team to look into this immediately and if your refund has not been processed till now, will ensure that it gets done immediately.

For any further clarifications, you can reach me at [protected]@yatra.com.

warm regards

Dhruv Shringi
CEO
Yatra.com

Dear Sidd,

We regret the inconvenience caused to you during this booking. This is not the quality of service that we endeavor to provide. Request you to provide the Yatra Reference number of your booking and the email address that you had used. We will ensure that this is taken care of.

Sincerely,

Yatra Care