Yatra Online / YatraTrip.in Complaints & Reviews

I HAD BOOKED 2 BUS TICKETS FOR INDORE THROUGH YATRA.COM UNDER
THEIR REF NO. TBB[protected] DATED 12TH OCT.09.FOR JOURNEY ON 31ST OCT.09
THE TICKETS WERE CANCELLED BY YATRA.COM WITHOUT MY INSTRUCTIONS
ON 23TH COT.09 UNDER CANCELLATION REF.NO. 1349154 OF RED BUS.

THERE WERE LOTS OF CORRESPONDENCE THROUGH E MAIL AND THE REFUND FOR CANCELLED TICKETS WERE PROMISED. YET AFTER MANY REMINDERS THE AMOUNT OF REFUND IS NOT CREDITED NOR ARE THE YARTA.COM PEOPLE RESPONDING TO MY MAILS. THE CALLS TO THEIR CUSTOMER CARE PEOPLE ARE NOT ANSWERES BY ANY RESPONSIBLE PERSON AND AFTER HOURS OF WAITING AND SUFFELLING AMONG DIFFERENT DEPT. AND PERSONS I GET DISCONNECTED AS THEY ( YATRA )
PEOPLE DO NOT HAVE A CLUE AS TO THE ISSUE AT STAKE.

I SEEK REFUND AND INTEREST FOR MY TICKETS CANCELLED MORE THAN
40 DAYS BACK.

PLEASE GUIDE AND HELP

THANKS.

SUBODH BANTHIA

PS : I AM PASTING THE MAIL CORRESPONDENCE FOR YOUR REFERANCE.


Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY Inbox

subodh banthia FOR IMMEDIATE ACTION AND REPLY -- MOSTTTTTTTTTTTTTTTTTTT URGENT[protected] Forw
Oct 24

FOR IMMEDIATE ACTION AND REPLY -- MOSTTTTTTTTTTTTTTTTTTT URGENT

[protected] Forwarded message[protected]
From: subodh banthia <[protected]@gmail.com>
Date: Oct 24, 2009 11:54 AM
Subject: Re: redBus ticket cancelled (TIN: TBB[protected]
To: redBus Ticket Master <[protected]@redbus.in>
Cc: [protected]@redbus.in



Dear Sirs,

I am receiveing shock after shocks from yatra for making a mistake by
booking my Bus tickets for Indore.

On 12th Oct. I had tried to book 2 tickets for Indore.
I tried to book A/c. Sleeper - Hans Travell. The amount of Rs.1700 was debited to my credit card account , but a message was flashed on my PC saying that the Transaction is not done as the bookings made by me are not available. The message also said that this happens sometimes and
that I neednot worry the amount already debited to my account will be credited to my account shortly.

I then proceeded to book another tickets and Booked 2 Non A/c.tickets - Hans travels. The transaction was successful and I was issued proper tickets.

I waited for refund of Rs.1700 but it was not credited for quite some time. Upon contacting your customer care person I was informed that since only one of the 2 transaction was confirmed I was due
to get the refund of non confirmed ticket worth Rs.1700.00 and that it will be done soon the delay was due to festival holiday, as I was told.

Till day before yesterday I did not get the refund and I kept on trying to contact you,

Ultimatly after trying several times and having been rotated to 4 defferent people and wasting my time for Hrs. with Yatra I was told that both my booking are confirmed. I narated the whole issue and asked the persons concerned as to how the transaction which failed and money debited wrongly was to be refunded suddenly The transaction was confirmed. Upon receiving the information about the failure of first one I had booked another ticket for the same destination for the same day.

Again I was told to hold for several minutes and was ultimetely asked as to what I want to do?.

I repeated that it is not what I want to do matters as far as I am concerned Only one transaction was confirmed and for which you had issued ticket. I need the full refund for the incomplete transaction
of Rs.1700.00

Again going through the routine I was told that my transaction for Rs.1700 has been cancelled and I will get the refund within a couple of days.

TO MY UTTER DISMAY I RECEIVED A MAIL AS GIVEN BELOW THAT MY SECOND TRANSACTION HAS BEEN CANCELLED. HOW AND WHY ?????

WHAT ABOUT MY REFUND FOR Rs.1700.00 FOR WRONGLY DEBITED BY YOU FOR NON CONFIRMED TRANSACTION AND FOR WHICH NO TICKET WAS ISSUED BY YOU.

AND WHY CANCELL THE TICKET FOR WHICH THERE WAS NO PROBLEM AT ALL ( TICKET NO. TBB[protected].

EVEN TODAY I HAVE CONTACTED TWICE TO YOUR CALL CENTER WITH THE SAME HISTORY OF ROTATING ME TO SEVERAL PERSONS , KEEPING ME ON HOLD FOR SEVERAL MINUTES AND ULTIMATELY NO RESULT.

I KNOW I MADE A SEROUS MISTAKE IN BOOKING THROUGH YATRA, AS I DO KNOW HOW TO DEAL WITH INCOMPETANT PEOPLE WHO DO NOT CARE FOR CUSTOMERS, FOR SEVERAL DAYS KEEP THE UNCONFIRMED TRANSACTION OPEN AND SUDDENLY SAY THE TICKET IS CONFIRMED BECAUSE THE CUSTOMER IS RIGHTLY DEMANDING THE REFUND WRONLY DEBITED TO HIS ACCOUNT , UNILATERALLY CANCELLING AND BOOKING TICKETS. ALL THIS TO WHAT PURPOSE - TO AVOID REFUNDING AMOUNTS WRONGLY DEBITED IN THE FIRST PLACE ?

THIS IS NOTHING BUT PURE AND EXTREAM HARRASSMENT.

ON LAST OCCATION I STRONGLY DEMANDED TO SPEAK TO SENIOR SUPERVISOR, I WAS TOLD THAT NOBODY IS AVALABLE. IS THIS HOW YATRA OPERATES AND CARES FOR CUSTOMERS.?????????????

I DEMAND AN IMMEDIATE CLARIFICATIONS, ABOUT.

1. MY BOOKING STATUS - I DO HAVE TO TRAVELL TO INDORE ON URGENT FGAMILY MATTER.

2. THE FULL REFUND SITUATION - FOR ONE OR BOTH THE TICKETS CNACELLED.

I NEED TO KNOW THIS URGENTLY AND IMMEDIATELY AS IF I HAVE TO BOOK TICKETS AGAIN,
I HAVE LITTLE TIME LEFT WITH ME.


THANKS

SUBODH BANTHIA
[protected]@gmail.com

On 10/23/09, redBus Ticket Master <[protected]@redbus.in> wrote:
Dear Mr Subodh,

Thank you for choosing redBus to book your bus ticket.

The following ticket is cancelled as per your request:

Ticket number (TIN) : TBB[protected]
From :Mumbai
To : Indore
Date of journey : Saturday, October 31, 2009
Travels: Hans Travels Mumbai
Bus type: Non A/C Sleeper (2+2)
Boarding time: 06:45 PM
No of seats: 2
Seat number: L15,U16

Your booking transaction number for this ticket is 1349154

Please feel free to write to our customer care at [protected]@redBus.in for any clarification.

Best regards,
--
Team redBus





Reply Forward



[protected] Forwarded message[protected]
From: subodh banthia <[protected]@gmail.com>

- Show quoted text -
Date: Oct 24, 2009 12:19 PM
Subject: Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
To: [protected]@redbus.in


- Show quoted text -
FOR IMMEDIATE ACTION AND REPLY -- MOSTTTTTTTTTTTTTTTTTTT URGENT

-e







Support redBus Dear Mr. Subodh, Thank you for writing to us. Kindly send a mail to ticketcan...
Oct 24




The same story is repeating. Your call center kept me rotating to various people and depts. for 3 days. Now your are repeating the same.

Should I forget my bookings and refunds ?

Is this a responsible behaviour.?

Do I have to approach higher authorities and legal recourse to solve my actual , critical,
and mental anguish and tortures ??


REPLY WITH EXACT INFORMATION AND SOLUTIONS IMMEDIATELY.

THIS IS NOT ABOUT THE CANCELLATION.

WHY CANCELL THE TICKET NOT BOOKED BUT CHARGED FRAUDULENTLY BY YOU.

ALSO WHO ASKED TO CANCELL THE CONFIRM TICKETS.??

NO THANKS .

SUBODH BANTHIA


- Show quoted text -
On 10/24/09, Support redBus <[protected]@redbus.in> wrote:
Dear Mr. Subodh,

Thank you for writing to us.

Kindly send a mail to [protected]@redbus.in for the same.


Best regards
Saritha



10/24/2009 15:05 - subodh banthia wrote:

AWAITING DETIALED REPLY. EVEN AFTER PROMISE BY YATRA CUSTOMER CARE NO
SENIOR PERSON HAS CONTACTED ME YET. WHyyyyyyyyyyyyyyyyyyyyyyyyyyy????????????????????????????

Forwarded Conversation
Subject: Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
[protected]----






- Show quoted text -
Date: Oct 24, 2009 6:15 PM
Subject: Re: [Ticket#[protected]] Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
To: Support redBus <[protected]@redbus.in>


- Show quoted text -
The same story is repeating. Your call center kept me rotating to various people and depts. for 3 days. Now your are repeating the same.

Should I forget my bookings and refunds ?

Is this a responsible behaviour.?

Do I have to approach higher authorities and legal recourse to solve my actual , critical,
and mental anguish and tortures ??


REPLY WITH EXACT INFORMATION AND SOLUTIONS IMMEDIATELY.

THIS IS NOT ABOUT THE CANCELLATION.

WHY CANCELL THE TICKET NOT BOOKED BUT CHARGED FRAUDULENTLY BY YOU.

ALSO WHO ASKED TO CANCELL THE CONFIRM TICKETS.??

NO THANKS .

SUBODH BANTHIA


On 10/24/09, Support redBus <[protected]@redbus.in> wrote:
Dear Mr. Subodh,

Thank you for writing to us.

Kindly send a mail to [protected]@redbus.in for the same.


Best regards
Saritha



10/24/2009 15:05 - subodh banthia wrote:

AWAITING DETIALED REPLY. EVEN AFTER PROMISE BY YATRA CUSTOMER CARE NO
SENIOR PERSON HAS CONTACTED ME YET. WHyyyyyyyyyyyyyyyyyyyyyyyyyyy????????????????????????????

Forwarded Conversation
Subject: Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
[protected]----

From: subodh banthia <[protected]@gmail.com>
To: [protected]@redbus.in
Date: Sat, Oct 24, 2009 at 12:19 PM








THIS IS MY LAST EFFORT TO GET SOME MEANINGFUL REPLY.

I WILL GO TO CONSUMER COMPLAIN FOR INDEQUITE SERVICES, MENTAL HARRASSMENT, FAUTLY AND IRRESPONSIBLE CUSTOMER CARE AND SERVICES, UNAUTHORISED BOOKINGS, CANCELATIONS AND NON REFUND FOR AMOUNTS DEBITED WITHOUR BOOKING GETTING CONFIRMED AND LOTS OF OTHER COMPLAINS.

[protected] Forwarded message[protected]
From: subodh banthia <[protected]@gmail.com>

- Show quoted text -
Date: Oct 24, 2009 6:16 PM
Subject: Fwd: [Ticket#[protected]] Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
To: [protected]@redbus.in


- Show quoted text -

10/24/2009 15:05 - subodh banthia wrote:

AWAITING DETIALED REPLY. EVEN AFTER PROMISE BY YATRA CUSTOMER CARE NO
SENIOR PERSON HAS CONTACTED ME YET. WHyyyyyyyyyyyyyyyyyyyyyyyyyyy????????????????????????????

Forwarded Conversation
Subject: Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
[protected]----

Cancellation Dear subodh banthia, Thank you for your request. The below mentioned ticket c...
Oct 25




Dharani <[protected]@redbus.in> Dear Mr. Subodh, Greetings from redBus.in!!!! The below transaction has been ...
Oct 26

Hi,

I made out a payment for yatra bus service from Hyderabd to bangalore on 26 Nov 2009
through my credit card but I ain't received any receipt or confirmation no & the payment got authrized from IVR system & when I contacted with Customer care they said that no booking is done with my credit card. Now the amount is reflecting in my credit card statement. So what can I do???

While I was booking a round trip from delhi to bangalore (02/12/09 -05/12/09, indigo) on 26/11/09, error occurred during transaction and Rs 11950 had been deducted from my account (sbi netbanking) without successful flight booking.

i've also not received any ticket through mail and no bookings show up in my yatra login.

I contacted Ms. Meera at yatra contact nos., she confirmed that no flight was booked but she didn't give any clear answer of refund of money. YATRA REF. No. M36JZC , gives unconfirmed booking but my account statement (attached as attachment) clearly depicts deduction of Rs 11950.

I was booking a round trip kolkata-bangalore-bangalore flight ticket, when you search flights, it said 9993/- for three passenger one way all surcharge and taxes included with a base fare of 400/-. And when I finally go to do the booking it does not book kolkata-bangalore and books only Bangalore-kolkata and charges me 18600/- which I felt was for round trip, and when the ticket is mailed to me, it is only for one way. So annoyed when I call and share my grievance with the customer service at yatra.com, they give a cold shoulder.
So jittered when I go to cancel the ticket, I am charged Rs.2900/- as total cancellation charges. As per the search page the base fare was 400/-each but I land up paying 750/- each as the final confusing base fare each is reflecting as 2250/-. Dont know how it works, but has lost 2900/- and time to book ticket at a good price.

I have book i airticket using Yatra.com and after someday i ahve cancelled the ticekt. I have contacted them after almost one month about refund money. Please Kindly find details of mail conversation i have did with their representative:
OnlineBookingCancel to me
show details Sep 1


Dear Seema Pandey,

Thank you for contacting Yatra.com!

We have received your inquiry and will be responding to you shortly.
Your reference ID is 4095925.

We look forward to assisting you.

Sincerely,

Yatra Team



-----Original Message-----
From: Seema Pandey [seema.[protected]@gmail.com]
Sent: Tuesday, Sep 1 2009 10:18AM
To: Cancellation Email [[protected]@yatraonline.com]
Subject: (MBCNXNGW9A8) Cancellation Domestic Flights

Yatra Ref Number := DOQS9C
Type of Query := Online Cancellation Request
Category := Cancellation Domestic Flights
Booking Ref Number := 3150538
Customer Email Id := seema.[protected]@gmail.com

For Departure :
Airline PNR := EMMPTF
Airline Name := S2
Sector := Delhi : Bangalore ,
Number of Pax := 1
Name of Pax := 1. Ms Seema Pandey (ADT)
Airline Cancellation Amount := 750.00
Status := Online Cancellation Confirmed

Yatra Cancellation Fees := 150.00


Total Refund Amount := 2229.26

fromSeema Pandey <seema.[protected]@gmail.com>
toOnlineBookingCancel <[protected]@yatraonline.com>

dateWed, Oct 7, 2009 at 3:38 PM
subjectRe: 'yatra=[protected]'(MBCNXNGW9A8) Cancellation Domestic Flights
mailed-bygmail.com

hide details Oct 7


Dear sirmadam,

i have cancelled my ticket (Yatra reference number DOQS9C ). still i didnot receive my money back to my account. can you give some idea when your department will return my money back?

Waiting for response


- Show quoted text -
On 9/1/09, OnlineBookingCancel <[protected]@yatraonline.com> wrote:
Dear Mr.Pandey,

Greetings from Yatra.Com!

Please be informed that your booking under Yatra reference number DOQS9C stands cancelled as per your online cancellation request and the due refund amount of Rs.2229.26 will be credited back to your same account within 20-25 working days.

In case you require any clarification, please send us an email on [protected]@yatra.com or give us a call at the below mentioned numbers as we will be glad to assist you.

Kind Regards,

Yatra Team

B - 21 | Infocity | Sector-34 | Gurgaon | 122001 | India


( Phone: +[protected] | 7 Fax: [protected] |

Dear Customer, we would like to hear from you about your experience with Yatra.com. Would appreciate you sharing it with us at [protected]@yatra.com or Click here.

Seema Pandey to OnlineBookingC.
show details Oct 27


Dar sirmadam,
i have checked with 'citibank'. According to bank , they did not recieve any amount from Yartra .com.
Can you provide me transaction details of refunded money?
Please Providee me following details as soon as possible:
Transaction ammount:
Date:.
Transaction number:
Account number:

Hopefully you will take as this issue as high priorty as Yatra.com is committed to provide to good customer service.

hope i will listen frm you within 24 hours and other action will not which i have to take to resolve this issue.


Thanks & Regards
Seema Pandey

OnlineBookingCancel to me
show details Oct 28


Dear Mr.Pandey,

Greetings from Yatra.com !

This is with reference to your email below, please be informed that request has been sent to the concerned department and we will provide you information accordingly after cross check with your respective bank.

Looking forward for your kindly cooperation.

In case you have any more queries or request, please contact us at below given number. Alternatively, you can reply on this e mail itself.


Seema Pandey to OnlineBookingC.
show details Nov 16 (3 days ago)


Dear Sir Madam,

I think that this is high time to remind your department to refund the cancellation amount to customer. Your department must recheck your process to return monet to customer. As per my concern , i am going report this issue to next stage becuase from your side i didnt get any timely response about my money.

Just want to inform , as per consumser law i am going to file case against "Yatra.com' about this refunding and cliam process.

Regards

Seema

OnlineBookingCancel to me
show details Nov 17 (2 days ago)


Dear Ms.Seema,

Greetings from Yatra.com !

This is with reference to your email below regarding the refund under Yatra reference number DOQS9C.

Please be informed that we have sent the request once again to our concerned department and kindly allow us 3-4 working days to resolve the issue.

We are concerned to note the dissatisfaction expressed in your e-mail. We sincerely regret the inconvenience caused to you.
In case you have any more queries or request, please contact us at below given number. Alternatively, you can reply on this e mail itself.


After these conversation , i did not receive any mail or call from them .Still my money is not credited to my account.


i want to log complain about Yatra.com. They are using our money and not providing any kind of better response to make customer satisfy.


Regards

Seema

TODAY ON WWW.YATRA.COM I HAVE BOOKED A TICKET ON INDIGO AIRLINES



WHEN ISTARTED BOOKING MY TICKET AT THAT POINT OF TIME THE FAIR IS NEARLY APPROX 11500 BUT WHEN I OOKED THEY CHARGED ME 16433 FOR THE SAM ETICKETS THEN I HAD RANGED TO CUSTOMER CARE DEPARTMENT THEN I TALKED TO SOME NISHTHA .SETH (CCE) & HIS TEAM LEADER SONAM .GYATSO

WHOM I TOLD MY COMPALINT BUT THEY R NOT WILLING TO UNDERSTAND MY PROBLEM TAHT WHAT HAS HAPPEND TO MY TARNSACTION



AND THEY REPEATDLY TELLING ME THAT THIS UR FAULT THAT U HAVE BOOKED HIGH FAIR TICKET MOREOVER ERALIER THEY TOLD ME THAT IT IS FAIR OF SOME OTHER AIRLINE THAN ON (2) TIME THEY TOLD ME THAT THEY DO NOT HAVE FAIR 11500 WHOLE DAY



LASTLY THEY TOLD ME TAHT THEY UPDATE IN REAL TIME AND THEY CAN NOT DO ANY



THEY TOLD ME TO TARVEL AT LAST

I ASKED THEM TO CANCELL TICKET AT THAT POINT OF TIME THEY TOLD ME THAT THEY WILL CHARGE 750+310 +55 FOR CANCELLATION OF THE TICKETS !!!!!





SO I FELLL I HAVE BENNN DUPEEDDD BY THE SITE OF WWW.YATRA.COM MOREOVER CUSTOMER CARE EXECUTIVES AND TEAM MATES R TARINED TO BELIVE CLIENT TAHT THAT IT A FAULT OF CLIENT ONLY AND THEY CAN NOT DO NAY THING!!!!!!!!!!!!!



SO NOW I M DECIDING TO CANCEL TICKET AND MAKE SURE THAT IN FUTURE NOT ANY INDIAN CITIZEN CAN BE DUPEDDD BY THSES COMPANY AGAIN

MY YATRA REFERANCE NO. IS BMP6VC



ALSO I HAVE ONE MORE COMPLAINT THAT WHEN I HAD BOOKED EARLIER WITH COMAPNY AT THAT POINT OFF FFTIME ALSO THEY HAVENT SENDED ME THE VOCHARS ON BOOKING TICKETS ON 1 TIME & ON OTHER TIME THEY HAVENT REVERTED THE CASH BACK FOR ABOUT 8 MONTHS





SO THIS TIME I THINK THE COMAPNY YATRA ONLINE IS FRAUD !!!!!!!!!!!


ALSO I TOLD THEM THAT I HAVE TO BOOKK 2 MORE TICKETS ON SAME SECTOR FOR NAGPUR TO DEL & DEL TO NAGPUR AFTER CANCELLING THE FLIGHT IN WHICH THEY CHARGED ME 5000 RS MORE

BUT EVEN THEN THEY DO NOT WANT TO LISTEN MOREOVER THEY TOLD ME APPPKKKOOO JO KUCH KAR NA HAI KARO HUM KUCH NAHI KAR SAKTE WE R ENABLE TO HELP U

THEY TOLD ME WE DONT NEED CUSTOMER LIKE U





DR HIMANSHU BHARDWAJ

[protected],[protected]

I cancelled my flight ticket 20th Jan 2009 and i have received refund amount.

Airline PNR BZB9AP
Airline Name 6E
Booking ref No. 2382547
Refund amount 2828.94

Dear Sir,

I have booked a ticket from Mumbai Central to Ahmedabad for 30th Oct 2009 from Yatra.com and yatra.com website shows that transaction is failed. Due to failure of transaction i have booked once again ticket and transaction shown as sucessful. But when later i have check my account of yatra.com, i found that yatra has provided me two ticket for same date. However for ealier failed transaction they have alloted me ticket and charged for that. Due to wrong communication of yatra.com, i have booked another ticket and due to that i have to pay both ticket. However, i required only one ticket. Since for Tatkal ticket, Indian Railway is not providing refund. For this reason, i am not able to recover my losses for one extra ticket i have booked. Further, when i had complaint with yatra.com, they denied to give the refun. I would like take up this issue with Consumer form. Please help. and guide me.

My Credit Card have been charged falsely for an unconfirmed ticket. After contacting yatra they sent an email stating that the money will be credited back within 10-15 working days.It's been 1 month and the money is still not credited back. After contacting Yatra they keep on promising that the money will be credited back. As of Now I don't Know what to do hence I am putting my problem here hoping to get some help.

Dear Sir,

Hi have submitted my PF application in the month of 9-JUN-2009, after completing all formalities of PF why my PF amount is not given till the date its almost 6 months.
No where mentioned it will take long 6 months to process. If you read this mail kindly look this case.
My PF Receipt no.HR/27877/694.

Thanks and Regards,
karunakar.
[protected]

This is in regards of a complaint of a flight booking. On 16/10/09 i wanted to book flight tickets from mumbai to goa for 3 passengers for 06/02/10. I searched for the cheapest fare with all the travel portals and airline websites. The cheapest fare i got was with go air website (rs.3366) and the same fare was with travelguru.com. As per yatra website i was getting rs.5802 and with ibibo.com it was rs.5214. i called up the yatra customer care number and spoke to a supervisor whose name was barinder and told him that as per your website it says that if there is a price difference you will compare it and he told me that he cannot do so and i can book with other options available, may be go air website or travelguru website.

If that is the case then why do they falsely claim that they will match the price if the fare is different or cheaper with some other website or travel portal?

I just booked a flight ticket from Guwahati to Delhi for 02 Nov 2009 on yatra.com. While I was entering information to book the ticket the flight fare showed Rs. 2,829/- & no where on any of the screens during the booking process stated that yatra.com will levy an additional fee of Rs. 55 for the booking. I went ahead & booked the ticket without verifying the amount when my credit card's "verified by VISA" screen appeared.br...

On 5 october, 2009, I booked two tickets at a time from Yatra.com(Bnagalore to Indore and Indore to Bangalore). But one of the ticket(Bangalore to Indore) is not conformed. Money is already deducted form my credit card account. When i called customer care, they wanted more money for that unconformed ticket. I denied for paying that amount. They cancelled my unconformed ticket and told to refund full amount for unconformed ticket. But till now I am not getting that amount. But my other ticket(from Indore to Bangalore) is valueless. Because I am unable to go Indore for above reason. My conformed ticket depends upon my unconformed ticket. If i want to cancell my conformed ticket(from Indore to Bangalore), they will charge huge amount. My yatra reference nunber is JPZFNC. I booked the tickets(to and fro) at a time. Yatra.com is doing such kind of fraud case.

I had purchased a return ticket (Mumbai-Copenhagen) for journey dates 31st August 2009 (Mumbai-Copenhagen) and 21st December 2009 (Copenhagen-Mumbai) on Turkish Airlines from Yatra.com office

(Address - YATRA ONLINE PVT LTD
SHOP NO.6/7,GRND FLOOR,KAR
STADIUM CIRCLE,NAVARANGPUR
AHMEDABAD
IATA : 143 63904
TELEPHONE:[protected]/09)

at Ahmedabad (Navrangpura area). The E-Ticket number is 235 [protected]. The ticket was purchased using my credit card ([protected]). I cancelled the tickets on 13th August 2009. According to the rules, the amount (after deducting a cancellation charge) should have been refunded to my credit card account. The executive in Yatra's office told me that it would be done within 45 days at most. I kept tracking the progress regularly, and was every time told that it would take a few more days. Finally, on 29th September, I got to know that the amount had actually been refunded on 20th August itself, but to a different credit card number belonging to someone else. This is gross wrong-doing on behalf of the agency, and when I tried to reason with them to revert the amount back to my account, they asked me to settle with the person who got the money. I have been made to go through emotional harassment, as well financial loss (interest payment on credit card account which would not have been there if the refund was done correctly). My sincere request to you to ensure that justice is delivered.

thanks
Anirban Das
Student, PGP Batch of 2008-10
Indian Institute of Management, Ahmedabad
Phone: +91-[protected]

I had booked a ticket on 20th September 2009 (Yatra Reference Number: NV52LC ) for IT-136 from GAU to BOM for travel on 22nd September 2009. The money (Rs. 7,147.00) was taken out of my account through OnlineSBI (Reference Number : MSBI[protected]IG11152968 TRANSFER TO [protected]). Even my account on yatra.com says that the payment was a SUCCESS.

My repeated emails to yatra.com has not yielded any response. It looks yatra.com has ripped me of my money and never issued the ticket. I suppose this constitutes a clear case of fraud.

Any advice from anyone as to what should be the next course of action ?

Hi,

I have not got refund for the following Yatra Bookings till date.

Had talked to Yatra call center agent named Nidhi Bharadwaj (at the toll free number-[protected] at 1058 hours/22nd September) and she refused to:

1. Give me a complaint number
2. Tell me that I am lying and the refund has been given to me
3. Refuse to give me any interaction id of my call to the contact center (toll free number. This is against government regulations.


Non refunded ticket 1: Yatra Ref 5SH7JC

Non refunded ticket 2: Yatra Ref T6O7JC

This is confirmed from ICICI that no such refund has happened.

Dear Respected Sir/Madam,

I have been getting constant phone call from this number [protected] on my and my wife's mobile.
The person who was calling us said that he is calling from Yatra services (Agents for airline & other such services) and as i am a frequent flyer with yatra so you would be getting a yarta platinum card and points on all travell which would help me to gain points and bla bla bla...
Initally i did not answered him but later i gave him all my details like Full Name, Current and Permanat Address, Office Address, Mothers Name, Wife's Name, PAN Number and Date of Birth.
But when i tried to trace this number it was not found any where on the internet and when i tried calling him back on the same number it was never reachable and the line was busy 24 * 7.

Please let me know what i should do, and also help me to trace this number asap.

Thanking you in advance.
Warm Regards,
Kuldeep Singh

Hi, I have tried booking my air ticket to Mumbai from Bangalore on 4th Sep 2009. I tried booking through my Barclays credit card and it was declined three times. Then I booked my ticked through other customer. But now the money has been taken from my credit card by Yatra.

Their customer care lines are not at all working. I am not able to get in contact with them on this issue.
So I kindly request you to look into this serious matter. I promise I will never get into Yatra in my life.

credit card no. -[protected]
mobile no - [protected]

To,
Appropiate Authority
Consumer Grievance Cell

Dear sir,

I have booked an air ticket for pune to Guwahati online through www.yatra.com of kigfisher red for Rs 8167/- on 12.09.09 for 13.09.09 and same is also paid by my credit card immediately through their IVR system and also debited to my credit card A/c.in the morning at 11.13 am. A hour after I make enquiry to toll free No. of yatra.com for my e-ticket an customer care executive told me that your ticket is not confirmed so your money will be refunded to you within 7 to 8 days and will be credited to your A/c.
in all these sequences i feel very unsecure and in mental pressure and get cheated by yatra online pvt ltd. i.e. www.yatra.com
all my programmes at guwahati get cancelled and i suffer a loss of Rs 1 lac.
can anyone or Consumer forum help me for the same
Kindly explain me procedure to complaint against yatra.com

Thanks

Prasad Joshi

it was a bad eexperience for me that a week ago i booked a ticket from yatra.com,from chennai to Srinagar Sheduled at 18 Sep 09 of Jet Airways,but at the end of booking it showed transition failed,but at the same time a phone call came to my no. thst ur ticket has been sucessfully booked and a valid PNR was given ,and it was told that ur ticket will be emailed to ur email id.but neither it was emailed nor any other phone call came. plz do the need ful for me as the flight is to be shudled very soon after..



Your Sinsearly
Tariq Aziz