Hi,
I wished I had checked the reviews of BOOKING through a highly useless and non-trustworthy site known as Yatra.com. Let me put it this way, your number of testimonials is far less than the FRAUD and CHEATING reviews that people have written about you all over the internet.
I boooked my ticket for "hotel issac regency" on Sep 9 @ 11PM. Immediately i got a wonderful mail from Yatra saying "Bookig Status: Confirmed". Next day I get a call from Vineeta who mentions that "sir, your booking status is still in Progress"... then why was the mail saying CONFIRMED???? She, without any hesitation says that I will get back to you by 6 and we will have the accomodation confirmed. I said OK. I waited till 6:15 and no call from Yatra... I called and connected to Vineeta, who mentions that we are still working on it and will get back to me 7PM (which is the same time as when her shift gets over). I waited till 7:30 and guess what!!! Vineeta has left the office keeping me hanging!!!! I connected to Sandeep who assures me that I will get a call back by 11AM on Sept 11 and get the issue closed and as he wont be here, so Sanjay Mathur will take on the case.
Till 11:30, I didnt get a call, so I called yatra again and went through the stupid IVR menu. After which, I come to know that because of floods in delhi, only a few people have showed up. So, after arguing for 15mins with the agent, she reluctantly fwded the call to Simran, who after much arguing said that I will get a call @ 12:30... and it wont be 12:31 also... but guess what, I get a call @ 12:44 (amazing customer promise). By that time Sanjay was in, so he called me then. And he assured that I will get a confimed booking/ alternative by 4:30. I got a call @ 5 with a new resort named "Planet Green Resorts" and which was recommended by Sanjay that it is a good hotel and stuff. I checked the hotel online and came to know that the hotel doesnt have basic amenities like TV and A/c. It was great to know that Yatra has such highly recommended hotels in their list and that too the room that was provided was the lowest avlbl with the hotel. So, I refused the hotel and gave option of "hotel woodland". Sanjay, as usual, promised me that he will get back to me before 7 with the status for the hotel. He got back to me by 7 saying that he has fwded the info to the backend team and they are working on it. It took him around 2 hrs to fwd the info to the backend team and will get an updated status by 12:30 on Sept 12. In the meanwhile i checked with Hotel woodland, and the room they had promised to keep till 7 was given to a customer @ 7:15. So, the room was full.
I waited for Yatra to call me back by 12:30... which was my mistake because by now I should have realised that Yatra is the "God" when it comes to delivering FALSE and HOPELESS promises. so, I called again and asked for Supervisor as Sajnay had informed me earlier that he wont be in office on 12th. Vineeta routed the call to Simran, who was in meeting and could not come out. On persistently forcing, she put me on hold daying that She will ask simran to come out. I waited for 16mins and finally disconnected the call. I got a call back from Simran, after 30mins (Guess, she was in a very important meeting that spoiling the customer relations, and that too by the Hotel Manager of Yatra, was highly unimportant).
After a lot of discussion and everything, Simran was quite comfortable in saying that the best she can do is get "hotel the resort" which is a sister concern of Issac Regency. The hotel again on calling was completely booked and no review was avlbl for the same. I asked her to connect to her senior who was again Helpless because of amazing policies set by Yatra. And the best part is that, everyone in Yatra seems to have realized after 3 days that since its a long weekend, hence all hotels are running full.
Prashant, was equally helpless with the reservation. I gave him a lead for Hotel Mintflower which had accommodation still available, but he required more time to book the hotel. Which, I was unable to provide simply because of the fact that Yatra had already done enough damage to my vacation. He was unwilling to share his phone number saying that it was against the company's policy. It would be great if you guys can explain the policy where a Confirmation mail is sent previous day by Yatra for booking and next day Yatra calls and says that the booking is not confirmed. Where are your policies now? I was not asking the number to call him and disturb. It is just the non professionalism that is shown by Yatra towards the customers feelings and emotions. Since, he wasnt ready to commit that he will get me the hotel, I asked for a refund. Yatra is such a pathetic company that even after so much happening, you guys had the guts to say that as per company;s policy, the refund will be credited in MINIMUM 5 days. I have read numerous articles on internet which mention that Yatra takes amazingly long time to process the refund, but when you book, it has to be done instantly. I have never seen any worst and awful customer service and that too in a sector where Customer requires pampering.
After the call, another hotel was recommended by Simran which was in some other part of Kerala. It would be in Wayanad district, but all the places which are worth visiting in Wayanad are too far. And as expected, the hotel had no reviews and it was quite cheaper than what I had booked. No wonder, you were so quick in saying that we can close the deal with them right now. The
In the end, i would just say, that guys in Yatra are just a bunch of Fraudsters sitting there right from the bottom till top who have no intention of looking at customer woes and making their trip memorable.
Aug 14, 2020
Complaint marked as Resolved 
I booked a hotel and airline ticket via yatra.com (Ref. No. KRDNYA and NVHNYA) which costed me Rs.9384/- and Rs.8380/- respectively.
However I happen to see my card statement online and i was surprised to see that my card was charged on same day by yatra.com for Rs.17584/- without any reason.
I immediately called yatra.com with Ms. Arti Chowdhary attending the call and she told me that she will check with the finance team and i should send her copy of my online card statement screen. I did the same and then she told me that she will do the needful.
Then i received no reply so i called again next day and she was buzy on call with someone else so i talked to other lady over there and she said that it was a technical mistake of their site and the amount will be refunded to my card within 10 to 15 days.
Now, my son is a website programmer working with Craig Brass Systems (UK) and is highly expereinced and works in coding the payment gateways and he told me that this transaction can't just be a technical fault. It is either an intentional charge or yatra.com is storing our card details which are then routed to someone else.
Now my request to yatra.com is:-
1) Stop their site immediately as it is not at all safe for online transaction.
2) Verfiy with another security expert programmer that the programmer has not left an intentional or unintentional loop hole in their webiste.
3) Trace this transaction very carefully as online transaction is a matter of trust and if trust is broken nobody will book with you.
4) In any case, they should not store the customer card details into their database etc..
Hope my complaint would alert all the yatra.com customers as well as the owners/executives of yatra.com so they take appropriate action to ensure security.