Yepme.com Complaints & Reviews

dear,
i have ordered a flip flops from this company yepme.com, its a online store and i have paid for that and still i dont get my product so please help me to get my product and also they are not replying my mail and i cant contact their customer care, it is 15 days gone and i dont get my product. please help me

On 24 jan 2013 i got a call from yepme.com ([protected]) and after a discussion with their representative i agree to place an order worth Rs. 1999 and he told me that i will receive a cash back of 10% of the said amount, after that i got a mail from Puneet Bhutia (Puneet.[protected]@sarva.co.in) he sent me a link for payment(https://secure.payu.in/_payment_options?mihpayid=20d29f47845ca11ee241a90...⇄

on the above link i made payment of Rs.1999 and no cash back is given duly confirmed by pay U(gagan verma)
now when i call on 24,25,26,27,28,29/01/2013 on their customer care line they told me that no order placed by me.

Details of payment made on the above link:
Date: 24/01/2013 to PAY U India A/C no [protected] SBI.
Ref No: 13083820IGF6651133


Himanshu
[protected]

Hi

I have ordered the shoes from Yepme which were looking of decent quality. I had relied on their 30 days guarantee of return and replacement. I had experienced from other ecommerce shopping sites like jabong, flipkart, tradus etc so I gained little faith on online shopping.
To my surprise, after placing an order, I got the call from Yepme for confirmation.. but after 7 days, when I received the shoes, I found them of very poor quality. On the website, they were looking decent and based on my experience with other sites, I ordered them, now am very much disappointed with the quality of the shoes.
I have been dialing on the numbers mentioned on their site, but not body is picking up the phone, forget about the replacement. I don't know, how they are running business, even if they don't come over phone. I have dropped them an email for refund/replacement, did not get any response..


I want my money back...

Hi sir/mam


I had placed order from your web site for slippers. Today i received the box which was empty filled with waste paper. This type of incidents causing unreliability on yours site & too much embarrassing.

I WANT CASH BACK OR RESEND MY ORDER AGAIN.

The details are given below


ITEM YEPME8805 (Diana Purple Sandles) size 6
Pod No. *XD[protected]IN*
INVOICE NO. 360344
ORDER NO. 1395780
EPP DEPOSITE ACC. NO.[protected]
SUPPLIER REF. NO. GTPL360344



Please do the need full

Prashasti Pandey

[protected]

i had buy a pair of shoes from yepme.com with the option Cash On Delivery On[protected] and i get the courier on[protected], within 3 Day's so i thought they are good in their service but my thought was changed when i open the box, that was totally mind smashing. they deliver me the shoes of the same foot with numbers 7 and 9.so i complain about this to the customer care. they told me that they will send another courier in term of replacement within 4-5 working days. till now i get neither my shoes nor my money. so i am thinking of going to the consumer court if i didn't get my Shoes within 4 Day's. My Order Number Is 1399653. They Said They Already Dispatched then why I Didn't get my shoes within 4-5 working day's as they said...

Sir

I have ordered a pair of shoes from Yepme.com on 13 January 2013 and i
have received the item,but this is not actually a pair of shoe. it is
the pair of shoe of same foot with number 7 & 9. Sir i Want to know how can you do
such a mistake. i am feeling very upset and angry about your service.
i had tried to call customer care several times but they are not
picking the phone. please take your product i want my money back i
don't believe on your service anymore..
Please tell me how will you change the product or give me my money back..

My order no is 1372103

Hi,

I have ordered a pair of shoes from Yepme.com on 2nd January 2013 and have not received the item till date. The payment has been made by my Credit Card. The site suggests it would deliver the products within 5-7 working days, but it has been 9 days now and there is no trace of my shoes.

I would also like to mention that I have tried calling them several times, but no one bothers to pick-up. Only an IVR voice says to stay online. Then, I have sent them a mail asking the details of the shipment. And, as expected, they sent me the most weird details of a courier company that doesn't exist at all ( I believe).

I am attaching the screenshot of my order confirmation details, and copy pasting the conversation through the mail I had with Yepme.com.


THE MAIL:
***Read from below to avobe to understand the trail:


Hi,

I am unable to find the web address of the courier company you are referring here. Please provide me with their website URL and/or a phone number so that I can track my consignment details.

Regards
Payel

----- Original Message -----
From: Yepme Support
To: Payal
Sent: Wednesday, January 09, 2013 3:11 AM
Subject: Re: order no.1333259


Dear Miss. Payal,



Thank you for shopping with Yepme.com.



This is with reference your query regarding dispatch of your order no. 1333259. Please note that your order has already been dispatched by Eexpressdart Logistics Courier on 5/1/13 through AWB no P[protected]. It will take maximum 5-7 working days to deliver the consignment to your shipment address.



In case of any further assistance or feedback, please feel free to contact us at

[protected] or[protected] or write to us at customer.[protected]@yepme.com



Assuring you of our best services always!



Best Regards



Customer Support Team

Yepme.com



On Tue, Jan 8, 2013 at 6:10 PM, Payal <[protected]@sampatti.com> wrote:

Hi,

Thank you so much for your reply. It would be great if you can help me with the website details of the courier company and/or their number so that I can track my consignment.

Regards
Payel

----- Original Message -----
From: Yepme Support
To: Payal
Sent: Tuesday, January 08, 2013 3:48 PM
Subject: Please Confirm the Delivery Date of the Purchased Product


Dear Miss. Payal,



Thank you for shopping with Yepme.com.



This is with reference your query regarding dispatch of your order no. 1333259. Please note that your order has already been dispatched by Eexpressdart Logistics Courier on 5/1/13 through AWB no P[protected]. It will take maximum 5-7 working days to deliver the consignment to your shipment address.



In case of any further assistance or feedback, please feel free to contact us at

[protected] or[protected] or write to us at customer.[protected]@yepme.com



Assuring you of our best services always!



Best Regards



Customer Support Team

Yepme.com



On Tue, Jan 8, 2013 at 3:34 PM, Payal <[protected]@sampatti.com> wrote:

Hi,

I have bought a pair of black shoes with white stripes from your site on 1st January 2013. The product was expected to be delivered today. But I have still not received the product. I have however tried to call you on the given numbers:[protected] or[protected]; but no one bothered to pick-up.

Kindly confirm when can I expect my product to be delivered and I would thus ask to do the needful ASAP; else I would be compelled to ask for a pay-back and would not mind complaining about your site on the online compliant forums.

I have attached my buying details herewith.

Regards
Payel

I have submitted a similar complaint here as well: - http://www.complaintboard.in/complaints-reviews/yepme-com-l261392.html#images

I bought a black formal shoes from Yepme.com worth Rs 499. The shoe was delivered in around 1 week. I did not wear them initially but later on when I wore them I could hear a strange sound coming from the right pair. I wrote a mail to them for the replacement but haven't heard from them till date. They claim a 30 day refund but that did not happen with me. Please help me.

I had order a shoe of rs 499 cash on delivery via www.yepme.com and they send me a box with crap magazine in it...when I called the costumer services it says busy tone or no not exist..

I ordered a pair of shoes order no 1222465. But received parcel with waste papers and books by vpp postal department. Fraud service. How can I get the refund?

Hello
I am Umar,I placed order on Yepme.com and Made payment through Net banking,Then after that i didnt receved single mail,or call fom yepme.com.....Then wen i calld ,,and told them abou this ,,,they just drpped the phone,,,Till now i didnt get the product,nor got my payment back,My Order NUmber is 1212685

I recently saw a YepMe promotional offer on facebook ( a combo offer: 1 watch + 1 sunglass for Rs.499). The image shown in their advertisement was very catching. I ordered it and got it in 5 days. They packaged it very nicely, but I was very disappointed to find the quality of the products. The MRP written on the watch was around Rs.3500 or more (I don't remember), but we will get a better watch on the roadside for Rs.100. The quality is way below average. The sun glass was too big for my face. VERY MUCH DISSAPPOINTED.

[protected]@YAHOO.CO.IN
my number is [protected]

yepme.com is a delhi based online shopping… there add is k 618, 1st floor, block A rangpuri extn. opp. varuna transport, delhi – 110037.
i hav paid full amount4 kurtis and 4 leggings but when open i just got 2 pairs, that to one is full pairs and other are half pairs ….
then i call custmer care told my oder no is 1163634 and asked where is my other 1 full & 2 half combos, total 4 kurti an 4 leggings were order but just got 2 kurtis and 2 leggings the parsal guy has taken full amount of Rs- 2192…………..

(Item Code: 10650 Celia Black Flowered Kurti & Olivia Blue Leggings) (Item Code: 10648 Amenda Orange Kurti & Olivia Bright Rose Leggings!) (Item Code: 10647 Audrey Green & Violet Kurti & Jenny Bright Purple Leggings) (Item Code: 10646 Olivia Purple Wine Kurti & Olivia Blarney Leggings) this was combos what i order

but i got (Item Code: 10647 Audrey Green & Violet Kurti & Jenny Bright Purple Leggings) (from Item Code 10648 i just got – Amenda Orange Kurti) (from Item Code: 10646 i just got – Olivia Blarney Leggings)

things i didnt get (Item Code: 10648 Olivia Bright Rose Leggings – size L ) (Item Code: 10650 Celia Black Flowered XL – Kurti & Olivia Blue Leggings – L) (Item Code: 10646 Olivia Purple Wine Kurti – XL)

15 times i complained and was told sorry we will send u as soon as my rf no- 12605……… every time i call u keep me on voice call and my bill goes on an on becouse u dont hav tall free number . they told sorry u will get u kurtis and leggegns soon but on 10th i got a parsal of slipers with my name and it was taged kurtis and leggegns….. i again called custemer care and told remm i want my all missing stuff only or my cash 2192 bcoz i[censored] send me the same stuf[censored] had send me before i will not take it…… u never ans me on fb or never call me back for my problems it was my 5th shopping and u do this with me…….

then also many times i called but i dont get any call back or my amount for 3 combos they are cutting my calls and put me in waiting dont give to there maneger. on 18th i got mail from yepme.com (Dear vishal khandwala,

This to inform you that a refund cheque has been requested for your refund complaint no 10650 .
Following are the details which will help you to track your cheque.

Your Order Id: 1163634
Complaint Id: 10650) but still no ans so i again forword them the same mail and when i didnt get asnwer i call custmer care ask about my cash i didnt have ans.. when i write on face book wall of yepme.com they delet my comments i have also messege them on face book but no answer from them. one of the girl in there custmer care told me u can do case on us i[censored] want…… i have done 5 emails and 6 messeges and 15 to 20 calls….

not yet done after 8 working days also, i think either the owner of this company has less brains or he has hired buffalo as a cc manager. representatives are donkey who are attending the calls to nurture there S.L.A of inbound productivity but there is been no issues solved, a call back was arranged for my case to have a word with manager but i think the manager is busy buying his stuffs for Diwali or smoking out of the office or must be giggling for Diwali bonus because no call has been given to i ordered a mocassin for a party which was today and i did not got my original product instead of that yep me delivered a usedsport shoes. till now no results for replacement, yep me sucks.. will definately get down within a year i m sure such service will bring you down down n downn,,,,,,,,,,,,,, if my issue is not resolved within two working days i will take an legal action against you guys for sure . you guys have worst service poor rating is less for yu guys actully you are the worst.,,

Order No. Ordered Date Payable Amount Mode Of Payment Order Status
1167360 06 Nov 2012 749 Credit ReadyForDispatch
Worst service I have ever seen. They are fake; they don't have product in stock & took my order & told me that it will be dispatched within 3-5 days. After 6 days when I called them then they said we don’t have product available, we will send your money back. Yepme.Com is real cheater & fake website, only using customer money. Don’t purchase anything from them

I had placed an order on Yepme.com on 18.10.2012. Order no 1129290 for 2 pair of Jeans. As per Yepme site, the order was dispatched on 20.10.2012. Through DTDC via POD no DTDC1204S. This number is not trackable on DTDC. DTDC says the number provided is not correct. Customer Care phone no of Yepme :[protected] is completely unreachable at all times. Yepme customer care is also unresponsive to all my e-mails.

I wish somebody could look into the issue and help in getting in contact with Yepme and thus in getting me the items.

I have ordered a shirt on Yepme.com on 4 Oct 2012. The order was not delivered but site shown some Javas courier AWB number which we cant track any where in web. And status suddenly changed to return and they say it is returned as unable to find my address. When I called them they said first my address not found and second time item is not in stock. I got irritated with this and said to cancel my order. They said order is cancelled. This cancellation happened on 23rd Oct 2012. Still the money is not refunded. Order details as follows

Order No : 1107564
Date of purchase : 04 Oct 2012
Amount : 1149 /-
Mode of paymet :Credit Card,
Status on site: Returned

Product Details
Yepme Purple Blue Party Wear Shirt
Qty : 1
Total : 1199.00

Discount as paid online is 50 so amount deducted is 1149/-.


My Contact details are [protected] / [protected]
email : [protected]@yahoo.co.in

I placed an order on yepme.com , orderid 1112818 on 9th oct, the company policy says product will be shipped in maximum 7days but its been 10 days and they have not yet dispatched the product. I have called several times wasted so much money in calling them again and again. Left several mails but noone gives me the correct reason behind failure to dispatch the item, noone replied to my mail . I have been so much humiliated and I feel like I wasted my money and wasting my time. I am a student of IIT Kanpur and really donot have time and money to waste everyday in making phone calls. Kindly deliver my product , I am too much frustated , yepme has already caused so much pain and inconvenience. please help , either dispatch the item or refund my money back.

I AM PORNIKA DAS,FROM KOLKATA , I HAD BOUGHT A PRODUCT FROM YEPME.COM,WHICH HAS NOT BEEN DELEVERD YET TO ME .I HAD PAYED THE MONEY IN ADVANCE.THEY ARE NOT PICKING MY CALS NOW AND NOT RESPONDING TO ME AN IF THEY ARE RECIVING THE CAL THEY ARE NOT BEHAVING PROPERLY. THE DISPACHED DATE HAD PASSED THOUGH THE PRODUCT HAS NOT REACHED TO ME.THEY ARE SAYING TAT QUENTUM WHICH IS A KUREARE SITE ,THE PRODUCT HAS BEEN DELEVERD TO THEM BUT QUENTUM IS SAYING TAT WE HAVE NOT YET GOT THE PRODUCT. THEY ARE FROUD. I WANT U TO TAKE A SERIOUS ACTION AGAINST YEPME.COM.THANKING YOU.

I ordered a pair of black leather shoes wide order no.998564.
I received the parcel on.30th march 2012. wide invoice no;93742
but both the shoe in the parcel were of different size and of different pattern.
on contacting the customer care. it was learnt that the shoes r to b sent back to their delhi address. as such a big company(as they claim to be)does not have any arrangement to collect the defective goods. this seem to b real fraud.
so please don't buy from this site. Or you'll end up paying more for your phone bills.