Yepme.com Complaints & Reviews

I ordered set of clothes with the order number 34052376 which cost rs.2500+ on 22nd feb 2018, have made full payment via net banking, its been more than a month now i have still now received any product, tried calling them for more than 10 times now but no body picks the call and it says the number is out of order, i also tried their website but that is also not helping me raise any issue, seems like website is also having issue. Please somebody help me reaolve this issue, i need my money back.

Hello my name is bikash ranjan nayak i have booked an order in your site and also i have pay for that online and the amount is 418 and it's order no. Is 34058838 and the order is been placed in 15 march 2018. The status of the order is been showing always ready for dispatch even after the expected delivery date so please help me with this other wise i am going to the consumer court and it's a warning also.

I have send goods to your address for refund growthways trading pvt ltd k-618 rangpuri ext. A block new delhi 110037 but speed post person cannot find address.
Please advise how to refund my rs 399 and speed post expenses rs 142/-
My order no 34055778
Compian no 3062526

Speed post person could not find your address at new delhi due to that my refund percel return to me.

I had booked an order from this site but later due to some issues cancelled it and when i didn't got my refund i called on their costumer care number and they told me to wait for 21 business days which are over but still didn't get my refund and when calling them they aren't picking up.
My order id is 34047388. I cancelled my order on 15 feb 2018 and now it's already 21 business days according to their policy but still no money is transferred in my account and when calling their costumer care service i'm just kept on hold and no response so complaining here hope i'll be provided necessary help as soon as possible.

I have ordered 2 items worth around 1198 and total amount is 1298 including shipping charges, redeemed a SBI voucher of 1000 Rs and paid remaining 298 Rs on 24th Feb 2018. While the money got deducted from my account and voucher got used by YEPME. I got message saying that your order will be delivered in next 6-8 days but till date the items not delivered and in YEPME web page it is continuously showing “Pending for dispatch”.

To enquire about this I have tried all customer care and other numbers of YEPME which are available in all web pages but no response and no one pick up the phone.
On 20 Mar 2018 I have got auto reply from Yepme saying problem will be resolved and on yepme web site page in my order status it is showing pending for dispatch and given “Courier Name: wow express Tracking No:*P[protected]*” but in WOW couriers web site I tried to track this number it is showing no data available and on customer care no one is lifting the phone, so it is clearly showing all acts of YEPME is fake, just misleading the consumer and want to eat away the money.
If we go to online YEPME web site I found 100% similar escalation are found. I think big scam is going on from this online web site and no one is seriously noticing, we should surely escalate it to “Cybercrime department” and “Consumer court” because I have seen similar kind of complaints are raised in YEPME app web site by so many consumers, maximum people are not escalating further and yepme taking this as advantage.

Please resolve my issue by taking action against yepme.

Please request you to cancel the order.

Order some products in order in yepme it's almost 6 days still my order is not reviewed.

And i already paid the amount please cancel my order and refund my amount.

Or please call me and for clarification.

Please request you to provide me any prepare number and mail id to contact customer care.

Order number[protected]

Dear consumer complaint court,

Here is another fraud company that takes payments and does not deliver and action complaints.

The company has deducted payment from my account and there is no change in order status i.e. still pending and no action is being taken by the company to confirm order and dispatch goods

They deserve to be shut-down.

See also complaint sent to CEO (in images).

Regards,
Rabani

[protected] Forwarded message[protected]
From: Rabani Gupta
Date: Thu, Mar 15, 2018 at 3:39 PM
Subject: Fwd: PAYMENT SUCCESSFUL for your order with Yepme
To: [protected]@yepme.com

Dear Refund Team,

Please see enclosed the status of my order shows as pending, although a payment has been deducted once I actioned the text from yepme saying "convert your COD order id to prepaid and get 20% off.

Please action this order earliest as you have deducted payment from my account and there is no change in order status.
this matter verbally (as I have made several attempts already).

PS: Its impossible to reach your customer care telephonically and resolve
Best,
Rabani Gupta
Mob:[protected]

I have made a purchase on 13 Mar 18, using my gift voucher for Rs.2500 + additionally i paid Rs.167 but till now no response about my order. I tired the customer care no: [protected] several times but not able to talk to the customer care person.

Order No: 34057949

Please update my status to my mobile no.
Mobile no: [protected]

Thanks & regards, Nirmal

This is manikandansah. I have ordered a shoes on march 4, 2018. But till now it is not dispatched from company.
Orderid:34054763
Or else pls refund my amount.
If my shoes is not deliver. I will file a case for this issue in a court
Pls try to deliver my shoes within one week.
I have made a complaint for this issue. But there is no response
Contact :[protected]

I placed my order[protected] order id 34032776. Still not dispatched. After make complain its shows dispatch in 48 hours but after 1 week there is no response even if we call its always not connect to person and only music for 30 min and we drop call. We dont have any option to do.. Is this your way to deal with your customer??? I request either dispatch or cancel this order and refund it... Even i experienced bad from earlier order you hold my payment for 1 month after return... I request u guyes never buy from yepme.com

After conforming the code validity details from YEPME I am re booking the yep me items third time but items not received (order numbers:[protected],
As I have one of the account holder at your bank (Induslnd Bank, 76, Priyan Plaza, Nelson Manickam Rd, Aminjikarai, Chennai),

I have a received signature card at that time I have receive a some online Gift code it is worth of 4000/-(validity:26-jul-2018), I will be selected the YEP ME brand and I booked the same Yepme products two times, the Yepme will be accepted the Gift code but items will not delivered at my address. (old order numbers: 33994243,[protected].

Sir i ordered a watch (Yepme men's multifunctional watch - black/silver) and its order id: 34056392 & i have already paid my amount for this. Till date yepme shows order status ready for dispatch.
I tried to contact them but they are not picked my call. Please help me and my order send as soon as posiable soon. If you not send my order i will complaints it.
Please sir help me as soon as posiable.
Thanking you sir

I have ordered the subject order on 24th feb'2017 and paid rs. 280 through paytm gateway but i have cancelled on the same day (24th feb'2017) because i want to buy other product.

I got a message saying that refund is initiated and it will take a week time to process.

It has been more than 2 weeks but i didn't receive my refund money.

As i tried to contact customer care[protected] they will keep me on hold for morethan half an hour long.

I doubt that yepme.com is cheating its customers.

Please look in to the issue and resolve the same at the earliest.

Hope this consumer complaint will work for me.

Thanking you in advance.

Yepme.com — not received order confirmation email or sms but amount deducted

2 reviews
Email2dmail on jan 7, 2018

Hi yepme,

On 6th jan 2018 at 10:06pm. I order sports shoes from the yep-me site with the guest email id : [protected]@gmail.com and the amount has been deducted in my bank account. However, i didn't received any order confirmation email or sms. Even i logged complaint in the yepme site. Complaint number : 3057728. No response from the yepme side. Till now not received any order confirmation or cancellation email or sms. But the amount has been deducted.

Calling n number of time to the customer care number but there is no one to receive the call.

Complaint marked as resolved feb 8, 2018
Complaint status
[jan 07, 2018] yepme.com customer support has been notified about the posted complaint.
Verified support yepme.com customer care's response, jan 08, 2018
Dear customer,

This is with reference to your query regarding order placed with yepme.com.

We have not found any order matching your email id. We would like to request you please let us know your order number so we can help you accordingly.

In case of any further assistance and feedback, you can write us back at [protected]@yepme.com

Assuring you of our best services always!

Warm regards,
Yepme.com
Updated by email2dmail, jan 08, 2018
Hi yepme team,

I clearly said the previous email that i order with guest email id and i didn't receive order number. Now you're requesting to provide the order number. How can i provide the order number?

After doing the payment i didn't receive order confirmation page or email/sms. But payment has been detected

I have only one proof that is sms deducted sms and otp received sms.
I'll provide my amount deducted sms and another screenshot through my personal email to [protected]@yepme.com.

Please, you may reply to my personal id.

Kindly sort out this issue asap.

Thanks & regards
Vijay
Updated by email2dmail, jan 08, 2018
I sent email to [protected]@yepme.com along with sms screenshots,
Updated by email2dmail, jan 18, 2018
No update till date.. Awating your reply
Updated by email2dmail, jan 23, 2018
No update till date.. Awating reply
Updated by email2dmail, jan 29, 2018
26day left... No update till date.. Awating reply
Updated by email2dmail, feb 01, 2018
I received the confirmation email from the payumoney:

​dear merchant,

Greetings from payu!

Below is the status of a successful transaction for which we have received a concern from the consumer:

Transaction identifier[protected]

Actions taken
Request id payu id bank ref no. Action amount status requested time success time bank arn
[protected] [protected] [protected] capture 259.00 success [protected]:08:30 [protected]:08:30 na

I request you to yepme team, refund my money asap. Also i sent a email to [protected]@yepme.com.
Updated by email2dmail, feb 12, 2018
Hi m. S,

The provided order[protected] has been rejected. I enclosed the screenshot,

Kindly refund my amount to my bank account.

Last 35days i'm following up with you but no refund received as of now..

Not received order confirmation email or sms but amount deducted
Updated by email2dmail, mar 07, 2018
Mon, feb 12, 2018 at 12:02 pm

Dear customer,

This is with reference your concern regarding your order[protected].

The product selected by you has received an over whelming response and is currently out of stock. We regret to inform you that we are unable to process your order. We have raised a refund request from our end which will be processed within 14 – 21 days.

Sun, mar 4, 2018 at 8:31 am

Dear m. S,

For the last two months, i 'm requesting you to refund my amount. Last mail your confirmed that you will refund my amount processed within 14 – 21 days.

The 30 days over, however, there is no refund at your end. Still, been waiting for my refund. I already provided all the details including payumoney confirmation email then why your delaying to refund my amount. Why you people are not refunding my money. I want to immediate action on this..
Updated by email2dmail, mar 07, 2018
Not yet resolved my issue...

We booked shoes from yepme.com on dtd. 10/01/2018, but till the date my booked shoes not delivered nor any messages received from yepme.com while my amount already deducted from my a/c which information given below :-

"info: pur/yepme com/gurgaon/yepme com/seq no[protected]:" dtd. 10/01/2018.

Pls. Refund my above deducted amount rs.... Or credit in my a/c.

My mail id : rafeek. [protected]@gmail.com & my contact no. [protected].

I had ordered some clothes from yupme.com and paid online for it. But the order was rejected by them, i called the customer care about the refund and they said the refund will be within 21 days. Now its been over a month and still there is no refund and the customer care too isn't answering.

Order details:
Order no.: 33923847
Order date.: oct 15, 2017
Total amount: rs. 929

I ordered shoes via online on 20th november 2017.

Pay money via online.

My order id :[protected]
Tracking id :[protected]

When i track the order it will show status is rejected i don't know why is rejected.

I don't have problems with order rejection. But refund will be not credited by the company.

Its more than 3 months. I don't know whats happening with this company.

Please help me what i have to do.

My mail-id is [protected]@rocketmail.com

For my above complaint company will reply me as below.

Yepme.com customer care's response, dec 06, 2017
Dear customer,

This is with reference your concern regarding your order[protected].

The product selected by you has received an over whelming response and is currently out of stock. We regret to inform you that we are unable to process your order. We have raised a refund request from our end which will be processed within 14 – 21 days.

In case of any further assistance and feedback you can write to us at [protected]@yepme.com.

Warm regards
Team yepme

But still not getting any kind of refund please suggest me what can i do?

Sir i ordered a shoues and that order number was 34054629 and expected delivery was 8 march but not deliver yet. Please elp me. Yepme app also now show order status ready for dispatch. Please help me and my order send as soon as posiable soon. If you not send my order i will complaints it.
Please sir help me as soon as posiable.
Thanking you sir

Dear sir,

I have a purchase running shoes online through yepme.com i pay amount online through credit card. My amount is debited but item not receive. I try yepme customer care number but nobody received my call and no any response through yepme.
Sir please needful to us.

Purchase date : 16 feb, 2018

My purchase order :34048139

My mobile no: [protected]

Yepme seems to be a fraud company.

Order id 34022099; rs.1, 017/; 6-jan-2018 20:30:00
Status: "ordered"

It was a pre-paid order, payment done through mobikwik wallet.
Money deducted from wallet, mobikwik has also confirmed payment to yepme.

Till date nothing has been received from yepme.

Yepme helpline number does not work, tried thrice for about half an hour, playing recorded voice only.
Send a mail from registered mail-id on 27-feb-18 to [protected]@yepme.com. Till date no response, send a reminder today 9-mar-18.

​attached
1. Mobikwik confirmation of payment to yepme.
2. Order details screenshot from yepme.

Please help.
Regards