Mar 12, 2018
Updated by email2dmail Yepme.com — not received order confirmation email or sms but amount deducted
2 Reviews
email2dmail on Jan 7, 2018
Hi yepme,
On 6th jan 2018 at 10:06pm. I order sports shoes from the yep-me site with the guest email id : [protected]@gmail.com and the amount has been deducted in my bank account. However, i didn't received any order confirmation email or sms. Even i logged complaint in the yepme site. Complaint number : 3057728. No response from the yepme side. Till now not received any order confirmation or cancellation email or sms. But the amount has been deducted.
Calling n number of time to the customer care number but there is no one to receive the call.
Complaint marked as Resolved Feb 8, 2018
Complaint Status
[Jan 07, 2018] Yepme.com customer support has been notified about the posted complaint.
Verified Support Yepme.com Customer Care's response, Jan 08, 2018
Dear Customer,
This is with reference to your query regarding order placed with Yepme.com.
We have not found any order matching your email id. We would like to request you please let us know your order number so we can help you accordingly.
In case of any further assistance and feedback, you can write us back at [protected]@yepme.com
Assuring you of our best services always!
Warm Regards,
Yepme.com
Updated by email2dmail, Jan 08, 2018
Hi Yepme team,
I clearly said the previous email that I order with guest email Id and I didn't receive order number. Now you're requesting to provide the order number. How can I provide the Order number?
After doing the payment I didn't receive order confirmation page or email/sms. But payment has been detected
I have only one proof that is sms deducted sms and OTP received sms.
I'll provide my amount deducted sms and another screenshot through my personal email to [protected]@yepme.com.
Please, you may reply to my personal ID.
Kindly sort out this issue ASAP.
Thanks & Regards
Vijay
Updated by email2dmail, Jan 08, 2018
I sent email to [protected]@yepme.com along with SMS screenshots,
Updated by email2dmail, Jan 18, 2018
No update till date.. awating your reply
Updated by email2dmail, Jan 23, 2018
No update till date.. awating reply
Updated by email2dmail, Jan 29, 2018
26day left...No update till date.. awating reply
Updated by email2dmail, Feb 01, 2018
I received the confirmation email from the PayUmoney:
Dear Merchant,
Greetings from PayU!
Below is the status of a successful transaction for which we have received a concern from the consumer:
Transaction identifier[protected]
ACTIONS TAKEN
Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] [protected] capture 259.00 SUCCESS [protected]:08:30 [protected]:08:30 NA
I Request you to Yepme team, refund my money ASAP. Also I sent a email to [protected]@yepme.com.
Updated by email2dmail, Feb 12, 2018
Hi M.S,
The provided order[protected] has been rejected. I enclosed the screenshot,
Kindly refund my amount to my bank account.
Last 35days I'm following up with you but no refund received as of now..
not received order confirmation email or sms but amount deducted
Updated by email2dmail, Mar 07, 2018
Mon, Feb 12, 2018 at 12:02 PM
Dear Customer,
This is with reference your concern regarding your order[protected].
The product selected by you has received an over whelming response and is currently out of stock. We regret to inform you that we are unable to process your order. We have raised a refund request from our end which will be processed within 14 – 21 days.
Sun, Mar 4, 2018 at 8:31 AM
Dear M.S,
For the Last two months, I 'm requesting you to refund my amount. Last mail your confirmed that you will refund my amount processed within 14 – 21 days.
The 21days over, However, there is no refund at your end. Still, been waiting for my refund. I already provided all the details including payumoney confirmation email then why your delaying to refund my amount. Why you people are not refunding my money. I want to immediate action on this..
Updated by email2dmail, Mar 07, 2018
Not Yet Resolved my issue...
[protected]@yepme.com - mail for this mail id also there is no proper response.