Ref. No. : kap/mm/2016-17/ap./01 dtd. 21.04.2016
To,
The managing director
Micromax house,
90b, sector β 18, gurgaon β 122015
Ph. β[protected]
Sub: notice before filing consumer complaint act 1986
Dear sir,
My self β kishor arjun pawar mobile β [protected]
Email id β [protected]@gmail.com
Address - b6-31, dwarka township, mahalunge, chakan, pune β 410501
1. I had purchased yuphoria mobile model β 5010 (Cyanogen - 1.3 ghz ) mobile ( rs.7000 ) from amazon against bill no. β ka blr[protected] on 10 jul 2015.
2. As there was speaker issue. So i contacted to yu care they told me to deposit handset to our local micromax centre, within 15 days you will get new handset as a replacement. On 24.02.2016, i deposited handset & on 01.03.2016 handset received at yu care.
3. After tremendous followup - of 45 days, on 11.04.2016 replacement received but found that β
A) my mobile was yuphoria mobile model β 5010 (Cyanogen - 1.3 ghz ) but you sent me yuphoria mobile model β 5010a (Anoroid - 1.2 ghz ) β without any confirmation or information to me.
B) the received mobile was hanging, & getting shutoff its own.
C) without system updated handset received to me.
D) now & then it was asking for system update β so i contacted yu care for hanging & system update issue β they told me go for update.
E) after update the system there was only screen of logo β yuphoria anoroid β
F) phone was not showing any application β so i again contacted to yu care they told me to give it to local micromax service centre for load the system.
G) on dtd. 16.04.2016 β handset given to your micromax centre at new tirupati service β chakan on 19.04.2016 they told me that system loading not possible here, mobile has to sent yu care.
H) so on 20.04.2016 handset was being sent to yu care.
4. Why you sent me another model which was unupdated β defective yuphoria mobile?
5. I am unnecessarily getting mentally, physically & financially harassment
6. I am very disappointed & upset the way you are dealing, not satisfied
With your service.
7. You have been given here with 15 days to settle your grievance by providing us the refund of full amount ( rs. 8000 + 5000 ) with suitable interest (12%), or replacement of the product along with compensation of rs. 25000, else i will file a complaint with the consumer forum - protected under the consumer protection act of 1986.
8. Please be inform that the consumer complaint will be at your cost and expenses, and i will seek compensation for the mental agony caused due to his deficiency in fact.
9. Results will be displayed in another 1 month if no action been carried out here at quick.
Yours truly,
Kishor arjun pawar mobile β [protected]
YU Televentures customer support has been notified about the posted complaint.
Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.
Team,
YU