YU Televentures Complaints & Reviews

My YU Yureka phone battery is draining very fast. Also it get's restart itself after some intervals. This phone has make my life miserable...I am very frustrated with this phone.
Can you please fix this problem and send us the update.

Thanks,
Ashish Singh
[protected]@gmail.com...

I got the webil no for replacement on 24 Jan 2016 and it is[protected] and I have conversation with customers care they have told me that you should receive the package within 15 working days till now on 2-3-16. it not received. I think it was more time I have waited for and I have a good suggestion for both unsatisfied consumer of YU televentures we should move to the consumer court together. And file the complaints....

I (Rahul Sharma) purchased the phone Yu Yureka costing INR 9000/- through amazon on 22 January and received it on 26 January.

Name: Usha Sharma (My mother name)
IMEI 1: [protected]
IMEI 2: [protected]

Reference Ticket id: 2043730

Desirable solution : Please refund my money with all the expenditure i had made in this case and to contact the company and problems i faced.br...

I have submitted my device to service center for replacement Job Sheet No : N[protected] on 06 Feb 2016.Today is 01 Mar 2016 Till now i didn't received my phone.

I have asked many times to customer support they gave me the tracking docket no: V27580824 of DTDC on 13 Feb 2016. And DTDC has said that they don't have such docket no.

Whenever i asked to them they said just wait for 2 days you will receive...

Hi Team,

I am use Yureka device and facing so many problem:

1 - Hiting Problem
2 - Poor Camera Quality
3 - Hanging Problem
4 - Restart device

I have already complaint regarding this 2 month before but till date not replace our device. so please suggest ho to action against yureka.

Request Reference Ticket id: 1879827....

Hello sir
i had a software problem in my yu yunique and then i decided to go to service center for replacement at that time they told me that your phone will be replace in min 15 days and maximum of 25 days but when i call them after 15 days they told there is some technical issue and they promise me that will return my phone in 19 jan 2016 and on 19 jan i call them and then they delay it for seven days . I m very depressed now because...

Dear yu team,

What is status of my yuphoria phone job sheet no. N[protected]?
I think i bought this phone for you guys, for your expert learning, testing and all. Because, i am not able to use the phone from last 4-5 months. I have done one mistake, i have donated the money to yu which is not giving tax rebate - instead if i donate the same money to some charity, i must got some tax rebate as well and i must...

Dear Sir,

Back Sound problem come every 1 to 2 month so i am mentally Harassed.

So please solve my problem. 3 times they replace my device but this problem come again and again....

Reference Ticket id: 1988502 : I have received a Invalid Docket number provided is V27580822 which is not working. DTDC has said that they have not recieved any such docket. Yureka people are not giving me proper response when will my phone be delivered.I am suffering like anything. I am still struggling to get my issue addressed. They keep on asking for 48 hours and keep delaying my phone status. I am greatly embarrassed and mentally harassed....

I submitted my yu yuphoria mobile phone at service center on 9 jan 2016. I was told that your phone will be replaced and reaches to your door step in between 20 to 30 days but now It has been more than 45 days. I send them mail many times but they failed to tell the exact days even after 45 days. I also talked to customer care executive on 9 feb 2016 he told me that It would take a week more but until now I have not got anything . I am very...

As per my interaction through mail and call to Yu care, my YUREKA device is already reach to Yu DTO center on 11 January 2016, after that regarding returning of my device I have called Yu customer care several times (11 January to 25 Feb.). Every time Customer care representative says that please wait some time (like 2 hr, 6 hr, 24 hr, 48hr etc.). Please look into the matter and return my device to me....

My yuphoria mobile got issues with display in month of November 2015.
When I contact company about it they ask me to follow some flashing instructions. After following those instructions mobile was having same issues. So company arranged courier pick from my home on 8th December. Since than my mobile is with yuphoria company.
U have not received my mobile back from company yet.

I spent hours of time on call with...

Hi,

It's almost 2 months from my first complaint but it still not resolved.

My Yu Yuphoria phone is stop working.
I register a complaint about a replacement. I suppose to get a replacement within 15 days. After 15 days they ask me to visit the service center and re-register complaint.

I visited service center, they try to re-register complaint but because my first complaint was not closed,...

I have purchased the Yu yureka model in the Feb 2015, by the end of the year i started facing problem with charging the same i communicated to the Yu service
as my mobile still under warranty. Ant they book service request on Jan 2 with Reference Ticket id: 1904127 and told that my problem will get resolved with in 15 working days. They promised they will going to replace my mobile and generated the way bill number as well[protected]....

I bought yu yureka android mobile(Moon dust grey) as on 01/05/2015 its under 1 year warranty with in six month the charging port is not working they are not giving service and they are not replacing almost i am following since[protected] kindly take necessary action to the company and do the needful....

I have Yuphoria device which is not properly working so i requested to solve this
problem to company (Reference Ticket id: 1859664) so your company will committed to give replacement that device, which way bill created on 8th January 2016 (ORDER#:GJ[protected], WAYBILL#:[protected]. Till product is not dispatched by your company. so what's a problem? is it fake to satisfy the customer? i have tired to make call to customer...

Dear All,
My Yureka phone not get replaced yet even though i have raised the request on 8 Dec'15.payment also transfer online

I had place my request for replacement of my Yureka phone on 8 Dec and they said that your phone will be replaced in 15 days and even after more than 2 month it is not replaced. Every time days when i am contacting them they say that it was not done due to XYZ issue and it will be done definitely...

I given my Yu yuphoria mobile on 01/01/2016 to the company and they told me that they will give it to me back after 15 days. Now still I didn't get my phone now 2 months going to passed even no one executive give the satisfactions I called up them more then 15-20 times after 15 January 2016 to till now and email them also no one tell that even company gives me my phone to me or not. I request them if you can't repair it please return it back...

The touch is not working of my mobile. The yu yureka care want 15 days to replacement . but so many times i call on [protected] but they sent that wait for more 15 days. this is my complent details Hi Mr. Bhag chand, Reference Ticket id: 1877212 Generated waybill no. is[protected] transreceiver swap pickup generated...

I requested display broken replacement handset on December 2015. they picked up broken handset and it's been two months I am waiting for COD waybill number.. Pathetic Cx services phone agents give same answers for 20times that it will be generated in 30 Min's or 2hrs or 24hrs as such but each time they are just trying to bluff.. Fraudulent services
.. Please Do not trust yu care.....