YU Televentures Complaints & Reviews

Hi,

We would request you to visit our nearest service center to get the issue rectified. http://bit.ly/1GZ4adj

Team,
YU

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

Till now didn't get my device. You guys just fooling customers.

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

i request to yu televentures to give me my phone very soon

HI, I am from Hyderabad.. I purchased Yu Yureka plus mobile 4 months back.. The problem with the phone is its not switching on at all.. though there is full charging in d phone.. And the heating problem is disgusting.. Why don't u people have direct service centres.. Micromax care people are saying that they can solve only the issues related to software not hardware.. For hardware problem they are supposed to send the phones to the company itself, ..

As the problem is very high, they promised to replace it with the new one.. That too after 30 to 40 working days it will come to home delivery..

I am a working women for me phone is very important.. as I leave my baby in the crèche I should I enquire about him.. How can I will not have phone for almost 40 days..

When u don't have proper software and hardware u better don't manufacture d mobiles itself.. Rather than disappointing people.. Today when I visited Micromax Care service centre at Ameerpet, Hyderabad there were almost 10-15 complaints of Yu phone..

May be you all are not understanding how bad feedback is spreading all over regarding your phones...


Today my complaint / ticket number is : *s[protected]*
My gmail id is : [protected]@gmail.com


Please look into the issue and solve it ASAP..

My humble request and suggestion is first have your service centres all over and upgrade them to your Software and Hardwares..

If my issue will not resolves after I receive the new phone then I will lodge a complaint in Consumer forum..


Radhika M

Note: As I don't have a phone now cannot give my mobile number

Hi,

We apologise for the inconvenience caused. Pls share your ticket number along with your mobile number and our team will get in touch with you asap.

Team,
YU

where to share my ticket no. YU?
i have registered my mobile no. and my email

hey guys i suggest u to not buy any YU mobile they are very slow in service

oh its aorund 33 days and no response from the company . very poor service

oh! what a courier service you use YU. its around 6 days you dispacthed my phone but still i hav"nt received it . wow YU pretend very nice
very slow service

it has been 6 months i have not received my mobile back, they are looters, thugs ...

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

I have submitted the device in Service center on 10-Feb-2016 and After waiting for 1 Month, finally I have collected my phone from Service Center. But the device still not working. The device is defective.

When I receive any call, then the caller is not able to hear my voice.

Vice-versa, when I call, then the receiver not hear my voice.

Now, suggest, what are the available options for me?

Hi,

We apologise for the inconvenience caused. Pls share your ticket number along with your mobile number and our team will get in touch with you asap.

Team,
YU

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

Why not you people give a proper resolution. I have waiting for 5 months for the replacement however yet not delivered. Why is this happening.

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

Hi,

We apologise for the inconvenience caused. Pls share your ticket number along with your mobile number and our team will get in touch with you asap.

Team,
YU

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

this is the same message you are giving for every customer every month...

WE need our mobile back...

No communication till now

YU Support
12/12/15

to me
Hi Ramesh kumar R,

Reference Ticket id: 1794927

[protected]---
Model:
Name:
Address:
Email ID:
State:
City:
Phone:
Pin:
IMEI no 1:-
IMEI no 2:-
DOP:
Date of Issue:
Alt Mobile No. :
[protected]--
Thanks & Regards
YU Support

[protected]--

1794927

YU Support
12/12/15

to me
Hi Ramesh kumar R,

Reference Ticket id: 1794927


Yureka: Hard reset

How to hard reset Yureka device

1... Power off Device..
2... Press Volume up and Volume down and Power butten together.
3... Wait to display YU logo then relese buttons..
4.. .Now phone will be in Recovery mode..
5... Select wipe device / Factory reset [Touch will work If not, use volume buttons to navigate and power button to select]
6... Select Yes option.
7... Wait the process to complete.
8... Select Reboot system now option.
9... Wait the device to boot. It will take some time to boot it's Usual...
10.That's all... You're Done..

Regards,
yu support

1794927

YU Support
12/12/15

to me
Hi Ramesh kumar R,

Reference Ticket id: 1794927

Name : M/S Telelogic Communication
Address : #7, Sln Building, 1St Floor, S.M Road, Jalahalli Circle, T.Dasarahalli, Opp-Univercell Mobile Store, Bangalore
Post Code : 560057
Mobile No : [protected] Phone No : [protected]
Email id : [protected]@mmxcheckpoint.com
Working Hours : Monday to Saturday [10 AM to 7 PM] (Except National and Public Holidays)

Name : M/S Mobileseva
Address : #761, Sai Mansion, Marrathahalli Ring Road, Near Marathalli Bridge, Above Andra Bank
Post Code : 560037
Mobile No : [protected] Phone No : [protected]
Email id : [protected]@mmxcheckpoint.com
Working Hours : Monday to Saturday [10 AM to 7 PM] (Except National and Public Holidays)

Name : M/S S3 Communications
Address : No 76/11-1 (Ff), Jaynagar, 3Rd Block, Elephant Rock Road, Opp Rr Gold Palace
Post Code : 560011
Mobile No :[protected]/ 41214141 Phone No : [protected]/ 41214141
Email id : [protected]@mmxcheckpoint.com
Working Hours : Monday to Saturday [10 AM to 7 PM] (Except National and Public Holidays)

Name : M/S Sri Sai Phone Care Center
Address : No: 869, 2Nd Stage, B Sector, Yelahanka New Town, Bangalore
Post Code : 560106
Mobile No : [protected] Phone No : [protected]
Email id : [protected]@mmxcheckpoint.com
Working Hours : Monday to Saturday [10 AM to 7 PM] (Except National and Public Holidays)

Name : M/S Sri Sai Telecommunication
Address : No:9, 494/11. Up Royal 2Nd Main, 4Th Cross, Sampige Road, Malleswaram, Bangalore-560003
Post Code : 560003
Mobile No : [protected] Phone No : [protected]
Email id : [protected]@mmxcheckpoint.com
Working Hours : Monday to Saturday [10 AM to 7 PM] (Except National and Public Holidays)

Name : M/S Carepoint
Address : #405, Ranka Park, Richmond Circle, Bangalore-560027, Karnataka, India
Post Code : 560027
Mobile No : [protected] Phone No : [protected]
Email id : [protected]@mmxcheckpoint.com
Working Hours : Monday to Saturday [10 AM to 7 PM] (Except National and Public Holidays)

Name : M/S Bindu Shree Mobiles
Address : #254/239, 1St Floor Shop No.6, 6 Kalabyraveshwara Complex, Devanga Beedi Nelmangala
Post Code : 562123
Mobile No : [protected] Phone No : [protected]
Email id : [protected]@mmxcheckpoint.com
Working Hours : Monday to Saturday [10 AM to 7 PM] (Except National and Public Holidays)

Name : M/S Sun Technologies
Address : 327/328- 10, Widia Loyout, Chandra Layout Main Road Vijaynagar Bangalore
Post Code : 560040
Mobile No : [protected] Phone No : [protected]
Email id : [protected]@mmxcheckpoint.com
Working Hours : Monday to Saturday [10 AM to 7 PM] (Except National and Public Holidays)

Name : M/S Absolute Care
Address : 120/A, Ground Floor, 17Th Main, Khb Colony, 2Nd Cross, ?5Th Block, Koramangala, Bangalore
Post Code : 560095
Mobile No :[protected] Phone No :[protected]
Email id : [protected]@mmxcheckpoint.com
Working Hours : Monday to Saturday [10 AM to 7 PM] (Except National and Public Holidays)

Regards,
yu support

1794927

Ramesh Kumar
12/14/15

to YU
Dear Support Team,

Please find the below mention details and request you to replace the handset as soon as possible.


Model: A05510
Name: YUREKA
Address: UNITED COLORS OF BENETTON # UG 55-56, MANTRI SQUARE, SAMPIGE ROAD, MALLESHWARAMBANGALORE-560003.
Email ID: RAMESH.[protected]@GMAIL.COM
State: KARNATAKA
City: BANGALORE
Phone:[protected]
Pin: 560003
IMEI no 1:- [protected]
IMEI no 2:- [protected]
DOP:[protected]
Date of Issue:[protected]
Alt Mobile No. : [protected]


Thanks & Regards,
Ramesh kumar R
[protected].
[protected].


Ramesh Kumar
12/16/15

to YU
Dear team,

Please collect my handset from my New office address.

Address:-
Ramesh Kumar R | W | ITCNS Clothing Co. Pvt. Ltd.
Arya centre, At No1 M.L.G
K.B.H Colony, 1st Cross, 5th Block.
Kormanagala, Bangalore, 560095
Tel : +[protected], | Mobile: +91 [protected].


YU Support
12/18/15

to me
Hi Ramesh kumar R,

Reference Ticket id: 1794927


ORDER#:KA[protected]

WAYBILL#:[protected] for yureka transreciver


You can track courier through:- www.delhivery.com
Thanks for providing us with all the information. Please listen to few important points carefully –
1) We will be forwarding your request to our courier company who will be contacting you on best effort basis.
2) Over the next few days, in case you receive any call from unknown mobile/ landline no, we request you to please receive the same as this may be our courier company trying to call / reach you.
3) Our Courier Company will try to make 3 attempts over 3 days and in case you are non-contactable then your request will be cancelled.
4) In case of cancelled request, we will send you email/ SMS informing of the same. You may reply to our email with your alternate no so that we can contact you again OR you may call our call center to generate new request.
5) Would request you to pack your Trans receiver i.e. phone without any accessories(battery, headphones, charger along with cable and back panel) in any covered box but not in the original YU Box and please mention the address after fully packing the device.
6) Please take backup of your handset data before packaging and then reset it.
Address: - Return center, YU televentures pvt ltd., B-82, MAYAPURI INDUSTRIAL AREA PHASE-1 NEW DELHI, PIN NO-110064
With regards;
YU Support.


Ramesh Kumar
Jan 28

to YU
Dear Team,

As per the telephonic conversation you are not able to do the service due to the hardware issue and you promised that you are going to delivery the device within 15 days.

but nobody is not bothering and updating the status.

I am waiting almost 45 days.

Kindly reply the mail if you are not able to give the replacement.


Regards,
Ramesh kumar R
[protected].


On Fri, Dec 18, 2015 at 4:46 PM, YU Support wrote:
Hi Ramesh kumar R,

Reference Ticket id: 1794927


ORDER#:KA[protected]

WAYBILL#:[protected] for yureka transreciver


You can track courier through:- www.delhivery.com
Thanks for providing us with all the information. Please listen to few important points carefully –
1) We will be forwarding your request to our courier company who will be contacting you on best effort basis.
2) Over the next few days, in case you receive any call from unknown mobile/ landline no, we request you to please receive the same as this may be our courier company trying to call / reach you.
3) Our Courier Company will try to make 3 attempts over 3 days and in case you are non-contactable then your request will be cancelled.
4) In case of cancelled request, we will send you email/ SMS informing of the same. You may reply to our email with your alternate no so that we can contact you again OR you may call our call center to generate new request.
5) Would request you to pack your Trans receiver i.e. phone without any accessories(battery, headphones, charger along with cable and back panel) in any covered box but not in the original YU Box and please mention the address after fully packing the device.
6) Please take backup of your handset data before packaging and then reset it.
Address: - Return center, YU televentures pvt ltd., B-82, MAYAPURI INDUSTRIAL AREA PHASE-1 NEW DELHI, PIN NO-110064
With regards;
YU Support.
On Wed, 16 Dec at 3:48 PM, Ramesh kumar R wrote:
Dear team,

Please collect my handset from my New office address.

Address:-
Ramesh Kumar R | W | ITCNS Clothing Co. Pvt. Ltd.
Arya centre, At No1 M.L.G
K.B.H Colony, 1st Cross, 5th Block.
Kormanagala, Bangalore, 560095
Tel : +[protected], | Mobile: +91 [protected].


On Mon, Dec 14, 2015 at 1:00 PM, Ramesh Kumar wrote:
Dear Support Team,

Please find the below mention details and request you to replace the handset as soon as possible.


Model: A05510
Name: YUREKA
Address: UNITED COLORS OF BENETTON # UG 55-56, MANTRI SQUARE, SAMPIGE ROAD, MALLESHWARAMBANGALORE-560003.
Email ID: RAMESH.[protected]@GMAIL.COM
State: KARNATAKA
City: BANGALORE
Phone:[protected]
Pin: 560003
IMEI no 1:- [protected]
IMEI no 2:- [protected]
DOP:[protected]
Date of Issue:[protected]
Alt Mobile No. : [protected]


Thanks & Regards,
Ramesh kumar R
[protected].
[protected].


On Sat, Dec 12, 2015 at 11:20 AM, YU Support wrote:
Hi Ramesh kumar R,

Reference Ticket id: 1794927

[protected]---
Model:
Name:
Address:
Email ID:
State:
City:
Phone:
Pin:
IMEI no 1:-
IMEI no 2:-
DOP:
Date of Issue:
Alt Mobile No. :
[protected]--
Thanks & Regards
YU Support

[protected]--


1794927


Ramesh Kumar
Feb 20 (4 days ago)

to YU
Dear Team,

Still i am not getting my replacement...

when i ll get my handset...

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

Dear team,

I have waited for more than 75 days and already i bought some other mobile kindly refund my money and do the needful.

Thanks & Regards,
Ramesh kumar R
[protected]

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

Hi,

We apologies for the inconvenience caused. Pls share your ticket number along with your mobile number and our team will get in touch with you asap.

Team,
YU

Hi Team,


Please find my details


Reference Ticket id: 1976911

ORDER#:DL[protected]
WAYBILL#:[protected]


Cell no- [protected]


Thanks

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

When will they contact. I have raised the complaint 5 months back however yet no resolution.

Hi,

we apologies for the inconvenience caused. Pls share your ticket number along with your mobile number and our team will get in touch with you asap.

Team,
YU

BEWARE OF FRAUSTERS I am SAHRING MY EXPERINCE... i reported to consumer forum..reading this a fraud called me saying his name is sachin verma & he is Yu televentures employee assured me of refund..by a transaction id asked me to go to nearest ATM & made me transfer by card to card transfer and duped 21000...just wanted inform all the guys to please be carefull dont get fooled like me.

sachin verma: [protected]
anuj srivastava: [protected]
[protected]

guys please beware of these numbers this is a gang of fraudsters who i feel constantly watch and read consumer forum and call people who have posted here

they call from company executive with phone no such no( [protected], [protected]) talking as your company executive and asked me mail on support.[protected]@india.com and your phone approximately 90% money is refund .but first of all you have add 7500 rs in your sbi acc than we transfer the money..this is how they work please be aware of these fraudsters MCs.