YU Televentures Complaints & Reviews

My yureka device had display damage issue I called yu and they said it will cost 3000rs .I accepted to get it repaired .They took the device from on dec21st through courier serive.They received the device on 26thdec I then started calling from Jan 5th everytime I used to speak to them for about an average of 18min.Everytime they ask me to wait for 24to 48hrs .With an interval of 24 or 48hrs I had called them around 12times, till them they...

I really want to complaint against Yureka on the
experience I had with yureka customer support on my Yureka phone replacement.
I have purchased my Yureka phone 8 months back.After 5 months, phone started showing several complaints like auto -restarting continuously, not connecting to network, if connected get disconnects while talking after 1min etc..., and it was not in usable condition at all.
I reported the problem...

Way bill no[protected] i have courier my mobile 21 day return center yu televenture area phes b82 mayurpuri this time i am not trecking my mobile plese till me where is my mobile how mouch time to repair...

Dear Sir,

I have bought YURREKA handset before 7-8 months ago. Last month, I came up with so many problem with handset hardware.

I have registered the complain to YU Support team and they have given promise to replace the device.

Since last one month, they are giving false promises that, My device will be delivered to me within 4-5 working days. I complained them so many times and got this response...

I had launched a complaint and was been told that my device would be swapped in 15 working days from 16th Dec'15 but till now i have received and every time i call up the YU customer Care i'm asked to wait for more 7 to 10 days. The same thing is being told to me from last 2 months. NO proper commitments are given by the YU team. Even on email YU team re not responding properly. Even they give false commitment about call back from seniors...

Yu yureka not charging, called them, way bill no generated on 2nd Jan, 2016 but respond from the company till not also.making excuses that there is technical issues.1 month have gine but they are not listening to me.Its too freaking.
Reference Ticket id: 2051912
[protected]HR[protected]...

I bought a phone micromax yureka in march 2015. I started facing some issues with phone camera and phone would restart automatically anytime. I submitted the phone on 2 Jan 2016 at Sector 27 Noida service center and was told that I would get back the phone in 10-15 working days. They asked me to get in touch with YU customer service as they will be sending off the phone to YU warehouse for the repair and it would be delivered at the doorstep...

I send my yu yunique on 24 Dec 2015 but till today the phone is not dispatched from service centre and company's customer care executive only saying that the phone repaired and dispatched as soon as possible. I wasted my time and money on calling there coustmer care no many times but they have only one and that they don't know where the phone is and telling me only that they will dispatched my phone soon
My jobsheet no is
E[protected]­­3...

I have problem with my cell phone's battery. I called YU Support to replace battery. They generated battery replacement waybill no. on date - 20 December 2015 and told me to wait for Maximum 15 days.

Everytime i called them they told me to wait for somedays and they will deliver battery to me. Its almost more than 40 days i waited but still not replaced my battery....

I just buy ythis phone 6 month ago, & now am4 th time replce this phone but now no have any solution given by me from yu yureka...

There was problem in my yureka. I tell the problem to YU customer support they tell me that they should replace my phone after 10-15 days they give me a tracking no.[protected] on 25/DEC/2015. When I go to track the order the status is (not picked). When I tell this to YU support they tell me wait.. Wait.. And today is 31/Jan/2016 I didn't received my phone and when I call today again to YU customer support again they tell wait... From...

I had purchase a YU Fit band which had some manufacturing defect and on complaint i was told to return that Band.
The company made a commitment on[protected] to refund my Rs.999/- within 30 days and i was given a way bill no.[protected]. and a reference ticket no. 1350426.
from that date till date[protected], its me who is calling them regularly to get my refund but my refund is still not processed,
have tried to reach...

I have purchased recently a Yurke Plus after seeing advertisement, with my Hard Earned Money, But Now I am Un happy with the Mobile Device as this phone gets over heated and burns ears as well need re placement or need the money to be refunded . Paid Rs8400/-.

User Do not buy this phone or else you will be in huge loss

Regards
Hariprasad MN
[protected]...

My yu yunique was collected on 6th jan and still they haven't generated the 2 nd waybill number .1st waybill number:[protected]. And they just dont take it serious...and customer care number is not toll free. Plz do register a complaint sir....

You people promised me replacement of my dead yureka before 30 days.
Still, its not yet picked up by the courier.

Ticket id: 1891498
Reference ticket id: 1891587


Is this how you people are trying to gain support >?
Is this how you people service your customers,..

Shame on you and your company.

I am going to consumer forum to kick your.
br...

Date of Incident :04/Nov/2015
Client No :[protected]
Full Description : i made a complaint for replace of device because mobile phone is dead automatically. i made the complaint on 05/11/2015. Company accepted they will replace my device on with another Same device. they send me the details on 13/12/2015 of courier service (www.delhivery.com) with WAYBILL No:[protected]. But YU Televentures didn't send the device to courier...

Date of Incident :23/Nov/2015
Client No :[protected]
Full Description : i made a complaint for replace of device because some charging problem is their. i made the complaint on 23/11/2015. Company accepted they will replace my device on with another Same device. they send me the details on 15/12/2015 of courier service (www.delhivery.com) with WAYBILL No:[protected]. But YU Televentures didn't send the device to courier...

This to kindly inform you that I had purchased a YU Yureka bearing through Amazon India Online Within the past one month my phone battery was discharging very fast after a few days the phone was not being charged at all even on connecting multiple USB Chargers and now I am unable to even switch ON the phone I reached out to Yureka Customer Support Helpline and tried all the procedures as informed by the executives including charging the battery...

Hi i have purchase yu yureka plus 2-3 months before.I got a update of phone and then i updated the set.Till then my set goes restart from 5-7 times daily and many applictions going to stop again and again.Please fix my problem or other wise i wll file a complaint in consumer court.
Thank you.
[protected]...

Yu i not get my refund till now for my yufit now what you say 3month and more day complete and i call every two and you say wait hours higher team call you and call never come you want to give my refund or not for ticket id is 1408355 and contact no is [protected] this is too much now and dont force me take legal action against you...