YU Televentures Complaints & Reviews

Address: Darjeeling, West Bengal

Website: yuplaygold.com

Sir/madam
I jaidip upadhaya
My job sheet no. Is
*e[protected]*
I have given my handset
Model code: sermob003
Imei/esn no.:[protected]/[protected]
Item name: without acc. Yu5010(B&s)
Problem reported: 4905-y display color issue
[protected]
When i. Could get my handset

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Aug 9, 2021

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YU Televentures Customer Care

from Gurgaon, Haryana

Mar 15, 2016

Verified Support

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

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Address: Gurgaon, Haryana, 800004

Website: yuplaygod.com

Refernce no.from yu-2107970
I buyied a "Yufit" band from Amazon.in, it has 6months warranty
In the 7th month, this device started having problem such as not connecting to my phone, so for the repairment of the device, i headed for the nearest service center, and i am ready to pay for the repairment charge afterall its warranty is void by few days, but they said we do not provide service for this device, so i called Yu tele customer care on[protected], they clearly said that we stopped the manufacturing and selling of this device, so we are not going to provide the service of Yufit, as i know the reason behind this bunch of complains regarding yufut, so i said thats it not my fault this is all your problem, i deserve to get my device repaired even after the warranty is void and i am ready to pay the amount for it, if you still cannot reapir it provide me the DOA letter, they clearly said we wont, after calling and emailing them several times for my consumer rights, they finally agreed on a deal, that they are going to refund, even i have given them my all bank details and invoice details as they asked me for it, they said they are going to pick up my device in a few days and they are keep telling me the waybill no.is generating.and i have all call records and emails saved as evidence for legal actions, everytime i call them or email them they always keep asking me to wait, and yesterday i got sick by all of this, i emailed them again, and they replied me today we are not going to refund you your warranty is void, they turned back from the what they have promised, if you cant refund for it because its warranty is void, atleast get me repaired whatever the repairement charge will be i'll pay for it, so i kindly request you to help me.please

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YU Televentures Customer Care

from Gurgaon, Haryana

Mar 15, 2016

Verified Support

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

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Address: Saharanpur, Uttar Pradesh, 247001

Website: yupalygod

Sir i want to say that i submitted my phone to service centre in saharanpur on 27 january and they said to me that your mobile is to be replaced so it will take around maximum of 25 days and when i call to service center they said to me that you will get your mobile phone in 7 working days and now its around 45 days and when i call today then again they make a fake promise of next 7 days .Sir there customer care service is also very bad they are depressing me by making fake promises .Now i need a solution for this my jobsheet number is N[protected]and my email id: [protected]@gmail.com
i can't wait more so i request to company to deliver me my phone 2 days

Aug 9, 2021

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T

Tech Addiction

from Baddi, Himachal Pradesh

Mar 13, 2016

very bad service

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YU Televentures Customer Care

from Gurgaon, Haryana

Mar 14, 2016

Verified Support

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

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Address: 560045

Website: www.yuplaygod.com

I have raised request for the replacement for the mobile " YUREKA" on 4th JAN. The device was picked from my side on 11th Jan 2016. But till now i m not getting proper response. It been over 2 months .. till now i did not get the phone. Everytime when i call the customer care, they are saying that there is some technical problem .. and thus trying to extend the waiting time

please help me out to get my mobile back ASAP

Aug 9, 2021

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YU Televentures Customer Care

from Gurgaon, Haryana

Mar 11, 2016

Verified Support

Hi,

We apologise for the inconvenience caused. Pls share your ticket number along with your mobile number and our team will get in touch with you asap.

Team,
YU

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Address: Nagpur, Maharashtra, 440016

R/sir,
2 december 2015 se mobile replacement ke liye mobile compani me gaya hai
lekin ab tak replace nahi huwa.

customer care me phone karne par 48 hours, 15 days, some more days ese jawab milta hai.

unhone waybill no. generate kiya tha vah bhi cancel kar diya

(Reference Ticket id: 1878531

ORDER#:MH[protected]
WAYBILL#:[protected] FOR YUREKA DEVICE COD )

please HELP me

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Vijay ramcharan mourya

from Nagpur, Maharashtra

Apr 7, 2016

1] Details of online purchase (mobile):
Name of Customer : VIJAY R MOURYA
Mobile No. : [protected]
Delivery Address : G.H. Raisoni College of Engineering, CRPF Gate No. 3, Hingna Road, Near Lata Mangeshkar Hospital, Nagpur -440016 (Maharashtra).

Phone Details : YU Yureka (Moondust Grey)
Serial No. : IMEI -[protected]
IMEI no 1 : [protected]
IMEI no 2 : [protected]
Prize of Phone : 8, 999/-
Warranty : 12 Month from the date of purchase
Date of Purchase (Online by Amazon .in) : 22 January 2015
Date of Dispatched : 23 January 2015
Date of Delivered : 25 January 2015
2] Details of mobile company:

Mobile Company : Yu Televentures Private Limited
Address : Cloudtail India Pvt. Ltd
Unit No. 1, Khewat/Khata No.: 373/400 Mustatil No.31,
Village Taoru, Tahsil Taoru, District Mewat,
On Bilaspur – Taoru Road,
Mewat -122105
Haryana, India
3] Date of compliant of Display Damage dated 18 Nov. 2015
Call Customer Care No. ([protected]) : 18 Nov 2015
Charge of Display Damage & replacement : 2999/-
Replacement Address(Return Centre ) : YU, Televentures Pvt. Ltd
B-82, Phase 1, Mayapuri Industrial Area
New Delhi, Pin Code – 110064.
Date of Delivery (for Replacement) : 2 Dec. 2015.

4] Reminder Dates given by me:
i) by e-mail : 14 DEC 2015/ 16DEC 2015/24 DEC 2015/ 28 DEC 2015/
4 JAN 2016/15 JAN 2016/27 JAN 2016.
ii) by Phone : (6to 7 time dec 2015 recording not available)
(recording available)01 JAN 2016/05 JAN 2016/ 07 JAN 2016/ 11 JAN 2016/
18 JAN 2016/19 JAN 2016/01 FEB 2016/16 FEB 2016/29 FEB 2016.

5] Commitment given by YUREKA customer care:
By mail :- wait/ wait 2 working days/ 15 working days / wait for more few days.

By Phone (Recording available) :
01 JAN 2016 – way bill no. Generate (wait 7 to 10 days)
05 JAN 2016- dispatch to curior company 2 days /delivered within 10 days
07 JAN 2016 – बहोत जल्द, (15 working days)
11 JAN 2016- 8 days
18 JAN 2016 – 15 working days
19 JAN 2016 – waybill no. generate होगा (१५ दिन मे MOBILE DISPATCH
हो जायेगा.)
01 FEB 2016 – Technical problem (wait for 15 days)
16 FEB 2016 - पुराना waybill cancel कर दिया/ 48 घंटे नया waybill no.
generate होगा (१५ दिन मे MOBILE DISPATCH हो जायेगा.)
29 FEB 2016. - - पुराना waybill cancel कर दिया/ 48 घंटे नया waybill no.
generate होगा (१५ दिन मे MOBILE DISPATCH हो जायेगा.)

6] LAST CALL : 14 MARCH 2016
Commitment : 2 दिन मे waybill no. generate होगा और 15 दिन मे Delivered हो जायेगा.
“ waybill no. अभी भी generate नही हुआ”

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Website: www.yuplaygod.com

I purchased YU Yureka A05510 which started showing faults within few months and the phone was under warranty period.I contacted the yu support through mails and calls numerous times but did not get any response.They mailed me the waybill number for the swap of device which is awaited since two months and the warranty period of the phone has also expired now.I was assured that my phone will be replaced within 15 days but they kept on delaying.Due to the problem in phone i have suffered a lot of problems.Therefore I want to register a complaint against Yu Yureka for mentally harassing their customers.I want the compensation cost equal to the cost of mobile so that they be punished for cheating their customers with such faulty products and such a slow after sale service.

Aug 7, 2021

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YU Televentures Customer Care

from Gurgaon, Haryana

Mar 11, 2016

Verified Support

Hi,

We apologise for the inconvenience caused. Pls share your ticket number along with your mobile number and our team will get in touch with you asap.

Team,
YU

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Address: Patiala, Punjab, 147201

Website: yuplay.com

*YU Yuphoria* handset not received Hi, I am suffering too much due to your delay so can you please let me know that when I am getting my handset because still after 25 days I have not received my handset. Now he say 10 more working days I have submitted my*Yu Yuphoria* handset to service centre on 11th feb 2016 after some major issue occurred...

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Address: New Delhi, Delhi, 110001

Purchased a Yureka AO5510 Mobile phone on 9 April, 2015. continuously creating different problems and then after sometime touchscreen in the middle part of screen stop responding near about Oct. 2015. Registered a complaint on customer care in Dec. 2015 and they ask about details via email in Jan.2016 and assured for the replacement of device as details are given below. But till date no replacement is done and every time I call to customer care, they tell about waiting for 10 days repeatedly without any action. More than 2 months has been passed even after registration of complaint.

Email reply from the company's customer care is given below for reference.
Hi Deepak Singh Dhaiya,

Reference Ticket id: 1938781

Waybill number for your transreceiver is given below :

ORDER#:DL[protected]
WAYBILL#:[protected]

You can track your status on www.delhivery.com.
Note : Would request you to pack your Trans receiver i.e. phone without any accessories(battery, headphones, charger along with cable and back panel) in any covered box but not in the original Yureka Box and please mention the address after fully packing the device.
Address: - Return center, YU televentures pvt ltd., B-82, MAYAPURI INDUSTRIAL AREA PHASE-1 NEW DELHI, PIN NO-110064
With regards;
YU Support
On Fri, 8 Jan at 3:49 PM, Deepak Singh Dhaiya wrote:
i:- mail confirmation call
s:- customers information
Issue reported on (Name of the Device/Accessories): Device Name Yureka AO5510
Swap Required For: Device
Device Color: Black
Name: Deepak Singh Dahiya
Mobile no.:- [protected]
Alternate no:- [protected]
Email id:- [protected]@gmail.com
IMEI 1 and IMEI 2: IMEI 1 - [protected] and IMEI 2 - [protected]
Address: Rail Bhawan, Raisina Road, New delhi.
City: New Delhi
State: Delhi
PIN Code: 110001
Date of Purchase: April 9, 2015

Thank You,
With regards
Deepak Singh Dahiya
M.No. [protected]

Aug 6, 2021

Complaint marked as Resolved

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YU Televentures Customer Care

from Gurgaon, Haryana

Mar 11, 2016

Verified Support

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

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Address: Pune, Maharashtra, 411017

Website: forum yuplaygod

I have submitted my device yuphoria on 13 feb, they promised to returned my device within 15-20 days, today is 09 march, almost 25 day over, still they are saying it will be delivered within 5 day, very worst service is provided by yu yuphoria company,
i want my phone back as soon as possible, , , , ,

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Address: Saharanpur, Uttar Pradesh, 247001

Website: YUPLAGOD

अभी तक YU ने मेरा मोबाइल नहीं लोटाया. आज पूरे चालीस दिन हो गए है और मै जबभी CUSTOMER CARE NUMBER पे फ़ोन करता हु . कोई न कोई बहाना बना देते है . मै बहुत परेशान हो गया हु इस कम्पनी के झूठे वादों से . और मुझे INDIAN CONSUMER COMPAINTS FORUM से भी कोई हेल्प नहीं मिली . अगर मेरी हेल्प क्र सकते हो तो जल्दी करो . अभी तक मुझे इस साईट पे कोम्प्लेन्न करने का भी कोई फायदा नहीं हुआ .

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T

Tech Addiction

from Baddi, Himachal Pradesh

Mar 8, 2016

मोबाइल कब मिलेगा मेरा . i m very depressed . YU brand is fake . they do fake promises . i want to case on this company

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YU Televentures Customer Care

from Gurgaon, Haryana

Mar 9, 2016

Verified Support

Hi,

We apologise for the inconvenience caused. Pls share your ticket number along with your mobile number and our team will get in touch with you asap.

Team,
YU

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T

Tech Addiction

from Baddi, Himachal Pradesh

Mar 12, 2016

ajj poore 45 days ho gaye or abhi tak mobile nahi mila mera

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A

Anup Chaudhari

from Pune, Maharashtra

Mar 16, 2016

Anyone have official postal address of YU televenture? mail me on [protected]@gmail.com...require urgently...thanks in advance

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Address: New Delhi, Delhi, 110044

Website: www.yuplaygod.com/product/yurekaplus

I raised a request you replace my faulty mobile 5 months before however yet no resolution has been provided. I spent more than 1000 Rs on calls made to them but no resolution yet. I received a call back (Only one in five months) from their CEO department after making complaint on consumer forum and they promised that it will be change within 1 week however yet it has not been done.

I am really frustrated. Can someone help what further action can be taken against them?

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amitshrivastava993

from Delhi, Delhi

Mar 14, 2016

Still no communication. Really frustrating

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amitshrivastava993

from Delhi, Delhi

Mar 16, 2016

These are now disconnecting the call. They sell there product and then back-out which its on for service.

Please can someone help me what further action can be taken against them?

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Address: 212502

Website: yuplaygod.com

i have submitted my phone to the service Centre Ru enterprises on 02/02/2016 with job sheet no[protected]-21676004. on 2nd Feb 2016. i am continuously trying to get the status of my phone but always i have been told that my phone has been shipped to me by dtdc by docket no- V27576654. but when i tried to trace the docket no on dtdc website there is no such docket no available. I also tried to find out by calling them but they said there is no such no available with them.

what a pathetic service is being provided...

regards
Gunjan Singhal

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YU Televentures Customer Care

from Gurgaon, Haryana

Mar 8, 2016

Verified Support

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

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gunjan singhal

from Allahabad, Uttar Pradesh

Mar 8, 2016

Dear yu team

Still go no call from your side.

regards
Gunjan singhal
[protected]

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Address: Ghaziabad, Uttar Pradesh, 201016

Website: yuplaygod.com

Job sheet No. - "N[protected]", almost 1 month passed, Escalations done many times, Still they are saying it will take 10-15 more days to replace my device.
Worst Customer service., Biggest mistake to buy Yu product

Aug 9, 2021

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YU Televentures Customer Care

from Gurgaon, Haryana

Mar 8, 2016

Verified Support

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

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Address: Chennai, Tamil Nadu, 600062

Website: yu mobiles

Sir i bought yureka plus mobile from amazon on 5 september (cost was 8999) and after 15 DAYS i found some mic issue so i called to customer care and they replaced my mobile 2 times within 4 months. But same issue was there with this mobile. In february i send them 1 notice by post and gave them 15 days time to solve my issue. Again they replace my mobile but same issue is there. Now i want all my refund. HELP ME

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S

sjwalin

from Pune, Maharashtra

Mar 14, 2016

how do you sent the notice, please share.
[protected]@gmail.com

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Address: 560046

My name is Vijay. G,
My Yureka plus mobile screen was shattered and i gave it to online service center, they picked up the phone on 22.12.2015, still its not been returned back,
when ever i call to the costumer care, it always put on hold, by chance if attended the cal, l they keep tell "kindly wait for 2-3, way bill need to be generated" i have called them more than 15 times they give the same answer,
please help me out for getting my device back,
thank you,

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YU Televentures Customer Care

from Gurgaon, Haryana

Mar 8, 2016

Verified Support

Hi,

We apologise for the inconvenience caused. Pls share your ticket number along with your mobile number and our team will get in touch with you asap.

Team,
YU

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V

Vijay venture

Mar 14, 2016

Reference ticket number: 2087298
My Mobile Number : [protected]
please send the device as soon as possible,
thank you,

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Address: 110064

I have purchase a YU Yuphoria phone on Oct'15 and after 15 days, it's touch not working .
I have complained to yu service but still yu service not provide any solution . his customer executive told me "wait 10 day" on every call. I am calling them since 4 month. I don't get any positive response from company side. I found myself cheated by the company.
till now he is not provide any solution.

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Address: Gurgaon, Haryana

I have submitted my yureka plus mobile in micromax service center on-7.2.16. On 3.3.16 i spoke to the yureka customer care they replied that collect your device from micromax service center where you have submitted your mobie, i spoke to the micromax service center they said that my mobile is still in head office for repairing. So may times i mailed to yureka they are keep replying you will get your device as soon as possible, and now they are saying that they can not track the job sheet no which micromax given me at time of receiving the device i m providing you the job sheet .

Kindly do something in this regard

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Aug 9, 2021

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YU Televentures Customer Care

from Gurgaon, Haryana

Mar 4, 2016

Verified Support

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

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Address: Solapur, Maharashtra, 413001

Website: www.yuplaygod.com

Hello sir my name is siddharam kumbhar and i am using Yu Yunique mobile phone. Due to the battery issues i have returned the mobile phone to Micromax care ( Yu is a micromax product ) . they said me the battery is swollen and you have to replace the battery. After lots of complaing they agreed to replace the mobile and they said that your device will be replaced within 15 days. After 15 days they dont giving my mobile they said that you have to wait more 15 days. And even after 15 days they are still saying that you have to wait total 45 days. Please help me sir. They are not giving proper service.Thank you.
Name Siddharam Kumbhar
Mobile number [protected]
Email id [protected]@gmail.com

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Aug 9, 2021

Complaint marked as Resolved

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YU Televentures Customer Care

from Gurgaon, Haryana

Mar 4, 2016

Verified Support

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

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Address: Saharanpur, Uttar Pradesh, 247001

Website: yuplaygod

It is going to 35 days and i have not receive my mobile phone . kindly i request YU to deliever me my phone . i m very upset of YU service . my jobsheet number is N[protected]. and my email id is [protected]@gmail.com

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T

Tech Addiction

from Baddi, Himachal Pradesh

Mar 3, 2016

i have sent my phone on 27 feb to the company and when i call to custumer care support they always say to me that you will get your phone in 7 working days

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YU Televentures Customer Care

from Gurgaon, Haryana

Mar 4, 2016

Verified Support

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

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T

Tech Addiction

from Baddi, Himachal Pradesh

Mar 4, 2016

NO representative from YU contact me YET NOW

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T

Tech Addiction

from Baddi, Himachal Pradesh

Mar 8, 2016

kab milega mera mobile phone

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T

Tech Addiction

from Baddi, Himachal Pradesh

Mar 8, 2016

बहुत बेकार सर्विस है 40 दिन हो गए अभी तक मोबाइल नहीं मिला मुझे

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I hav'nt got replacement of my yu yuphoria which i had purchased on 16 nov 2015.the product is not working since the purchased date.. i want you to take a quick action as soon as possible..

Aug 9, 2021

Complaint marked as Resolved

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YU Televentures Customer Care

from Gurgaon, Haryana

Mar 3, 2016

Verified Support

Hi,

We apologise for the inconvenience caused. Pls share your ticket number along with your mobile number and our team will get in touch with you asap.

Team,
YU

YU Televentures Complaints & Reviews

File a complaint to YU Televentures

YU Televentures reviews & complaints page 20

Replacement of handset

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Yufit not working

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Yu delaying too in replacement

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Regarding replacement of the mobile

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Not return device (yu yureka (moondust grey)

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Not providing after sale service and not responding to complaints

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Handset not deliver

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Replacement not done even after registered for replacement of defective handset.

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Time consuming

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Not delivering phone

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My request for swap of faulty mobile is pending for 5 months

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Yureka

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Phone not replaced even after 1 month

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Refund of faulty yureka plus mobile

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Device is not returned after 2 and half months

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I am complaining about my mollie phone which touch is not working properly.

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Mobile not repaired taking too much time

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Yu yunique mobile replacement

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YU delay in shipment

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Yu yuphoria replacement

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