YU Televentures Complaints & Reviews

Dear Sir, Again I would have remind you that my mobile was water damage, as per your suggestion I had send my Yureka device on 22 Sep. 2015 by DTDC Courier whose docket no is : D23858734 and device reached to your office on 26 sep 2015at 02:50 pm received by security guard and receiving given to DTDC courier by Company stamp. After wards I had contact so many times with customer care executive and every executive assured me that my device will reach to me with in week but still know I didn't receive my device or any call by your side. Even you neither generate the way-bill till now nor you send me by mail. So please explain me why you are taking so much time for replacing the mobile. If you didn't replace new device than please provide me my damage mobile. Or should I go to Consumer Court for this matter. Thanks & Regards, Israr Ahmed Khan [protected]

Hi good evening, As i mentioned above myself Viresh M H using Yureka plus (yu5510) android mobile since from last four months. Since from the date purchasal im facing too many problems with my device like heating issue, heavy battery drainage, device gets too laggy etc etc. Regarding these problems i have talked to YU customer care and did all trouble shooting which they suggested me but even doing so i dint got any resolution. So finally on 30th november i have given handset replacement request to YU company through mail, unfortunately till today they havent responded to me and i dint got any way billl no. yet.. Daily im calling customer care but those people daily tell me to wait. So its been enough waiting. Its seems they dont gone solve my issue.. So im requesting you to help me in this regard so that i can get replaced device. And also request you to take legal action against YU televenture company. Hope you people will solve my issue soon.. following are my address n device details.. Model: Yureka plus ( yu5510) Name: Viresh M Hosamath Address: near post office a/p: M Timmapur Tq: Ramdurg Di: Belgaum Email ID: [protected]@gmail.com State: Karnataka City: Belgaum Phone:[protected] Pin:591123 IMEI no 1:- [protected] IMEI no 2:- [protected] DOP:30/07/2015 Date of Issue:03/08/2015 Alt Mobile No. : [protected]

Dear sir Please not waybill number[protected] is generated on 01/12/15 by you. The mobile set not hand over to courier company after long back. In this regard my every day request to you customer support from 05/12/15. However they are not taken any action Please expadite the same so I can get the hand set.

Hello sir i m gaurav from bilaspur chhattisgarh. sir i bought yu yunique mobile from snapdeal on 22th oct. after using some days (25-30days) it is dead now. service centre not providing service now.. now i turned to yu televenture customer care.they promissed me they will provide replacement in 12 days. they generated waybill on 13 dec..sir when i call to them they always said wait for some time..but not dispatching it, my Reference Ticket id: 1740357 and waybill no is[protected] of delhivery.com couirer services.please provide me replacement (new yu yunique sealed unboxed phone)soon. Thanks

Purchased the product on 18th Feb 1015. It was having lot of issues like camera problem, battery problem, etc.and customer care people received the phone on 5th Nov'15.I got a replacement device on 2nd Dec almost after one month but they didn't send the battery with it. I have been following up from around 20 days and on 15th Dec they sent the have mentioned that they sent the battery through Delhivery Couriour Company. So sad to say when i checked with the courior company they mentioned that YU people have not handed over the product for delivery yet where as they have mentioned that it will be dispacthed within 2 working days. I have been feeling so stressed up with the treatment from the YU people and want my complete money back instead of the mobile. The stress and pain they have given me will not be healed after getting the money back but i don't want to continue any sort of relationship with such fraud and cheat company. Please help me in this regard.

My mobile YU Yuphoria which got a problem recntly in the month of november, i returned to the micromax care centre. I have handed over my device on 3rd November 2015, but till now i didn't recieve my mobile, still how, many days i should wait for my mobile. Even i dont know the status of my mobile. Please ensure everything and register my complaint regarding the delay of my mobile. My docket no. S[protected].

My phone yu yureka i have given my mobile in rudra agency in hyderabad on nov 3 i have not reseived my mobile back. when i am calling to servies center of micromax they are saying it will take 15 days but they are not giving on that date i have already call many times they have given 2 last dates but still know they have not returned my mobile

Sir i bought yureka mobile from amazon order id is[protected] After purchasing my yureka battery draining too fast many times i complained on service centre but they not give me solution they just format the phone and upgrade. please solve my problem

Dear All This is Rajesh Appam, I gave the yu yureka battery on November 06, 2015 due to faulty but still it is not delivered, there is not even a single reply for my mails also and there is no genuine reason about why battery is not delivered till date Please refer the complaints raised with Micromax and Yu yureka Job Sheet No # S[protected] Complaint # YU1797818 and NNX[protected]

Dear All, I have not receive my “YU Yunique” device against my complaint. As per job sheet I have time spent near 1 month. I have tired after calling to your call centre they saying always only 2-3 days waiting. Let me know anybody when complete your 2-3 days ?. & when will find my new device? you are not supporting to me . Let me confirm the date when I will get my mobile. This is the last reminder to you or I am going in consumer court. Looking for your cooperation Regards Vinod Girase Mob- [protected]

I have purchased yureka plus albestar white from amazon on sep6 2015 and the orderr id is [protected] my phone is dead its like a dummy set in my hand...it is off suddenly in midnight and the service center boy said that it has a software issues .. So please take my phone and replace or repair.

Hello, I'm facing some problems in my yu yureka device, I have informed this to that company by mail and call, they written that "we will revert you in 2 working days" but there is no response and reply from their side. Two weeks are passed then After that I had send 2 mail also but i didn't get any reply. Now i don't know what to do. Please help me. Regard, Bhargav Darji Cont:-[protected]

BEWARE GUYS...THEY MAKING FOOL OUT OF CUSTOMERS... wonderful YU...you are all set to make Indian customers fools again...The strategy that you people opted is to sell bad quality product with low price(which is actually not low for these electronics component)...this is not the first time i have faced issues with the yureka customer services...I was yureka lover...the day i bought that phone i have started facing problems...in fact within 1 months yureka changed my new phone with the refurbished yureka hand set...now its been 2 months i am facing issue with my phone but these guys just making excuses and they have given me fake details to track my phone with the courier services...you guys are fraud...i am entitled for the warranty services but you all making just excuses...I WILL SUE YOU YU...your so called order number ORDER#:DL[protected] and ticket ref:-1713194

I bought a yureka phone of the company and broke the back panel as apart of regular wear and tear. I ordered a new back panel for my phone using email and yu customer care phone number on 10th of November and they promised me to process the order within 2 days and deliver the order within 7 days. But I received no updates till 17th Nov which was estimated date of delivery. The courier airway bill number yu televentures provided gave me the information that the order has not been despatched from yu televentures till then. I call the yu televentures customer care thrice and they gave me no updates on the process. Finally I received the order on 24th november and it came out to be a back panel for a different model. I intimated yu customer care for the same issue and they promised to dispatch a new back panel for me in next 2 days. I checked continuously for one week and no courier order number was generated. I called yu customer care again and they told me to wait for few more days. Now the courier order number has generated on 9th december but the order has not yet despatched from them. I have already made payment to them and have no clue on when the order will reach me today even on 18 responsible. The yu customer care representatives have caused me a lot of mental agony because of their false claims to deliver in the specified time frames. This has happed atleast 3 times to me and I am unable to use my phone freely because of lack of proper back panel.

My Ticket Id -1667687 I've made many calls but They still trying to fool me about my phone i had sent a phone on 20th of october and now its december 18 . it's the last ultimatum to Them Issue reported on(Yu Yureka/Display broken issue) NAME Dinesh Kumar Tandi EMAIL ADDRESS[protected]@gmail.com CONTACT NUMBER[protected] ALTERNATE CONTACT NUMBER[protected] ADDRESSFouji Nagar Bhilai, Ward-15 Housing Board Near Goura Gouri Chowk CITYBhilai, Durg STATEChattishgarh PIN CODE490026 IMEI 1[protected] IMEI 2[protected] pick up Waybill[protected]

Hi, I have Submit a Complain on here 5 days ago regarding replacement issue I got a call from your side and told me send a invoice number to a mail I'd and they will resolve my issue within 2 days I have send a mail 5 days ago but still my problem not resolved Rgds, Shaik Abdul Khader [protected]

I have submited my mobile to micromax service center on 26-11-15. coz my mobile having a problem of restarting, heat issue, hang etc... jobsheet no is W[protected].still on 18-12-15 i dont get my mobile..WTF service is this ??? how much time they will take ?

Swap Creation in Process since 3 days 14 hours #1808035 display broken bhaartesh reported 4 days ago display broken device already pinked up Ticket #1680608 COD Name of the Device/Accessories : YU Yuphoria Swap Required For: Display Device Color: Black and Silver Name: Bharatesh Jayagoud Mobile no.:- [protected] Alternate no:- [protected] Email id:- [protected]@gmail.com IMEI 1: [protected] IMEI 2: [protected] Address: #227/111, Sai Shankar Nilaya, 2nd Main, Maruthi Niagara, Yelahanka Old town, Bangalore - 560063 L\m : Next to Boni polytechnic Hostel City: Bangalore State: Karnataka PIN Code: 560063 Preferred Visit Date: 21/11/2015 & 22/11/2015 Preferred Visit Time: 9:00AM to 8:00PM Date of Purchase: 27/07/2015 customer agree Anil verma /customer operation/L1/yu team ienergizer Ritesh Kumar gupta said 12 minutes ago Hi bhaartesh, Reference Ticket id: 1808035 This is to inform that you we are not able to generate Waybill Number for your device/Accessory due to some technical issues. We request you to kindly wait for some time. We appreciate your patience and further solicit your cooperation. Best Regards, YU support

Dear All, I have not find my “yu yuphoriya” devise against attached job sheet. As per job sheet I have time spent approxly 1 month. I have tired after calling to your call centre 7 e-mails they saying always only 15 days waiting. Let me know anybody when complete your 15 days ?. & when will find my new device? you are not supporting to me . Let me confirm the date when I will get my mobile. This is the last reminder to you or I am going in consumer court. Looking for your cooperation Regards Kuldeep sharma [protected]

My YU Yuphoria device screen stopped working automatically and when i contacted with YU customer care they took almost 3 days to provide me a replacement i got my way-bill no. 28th November since then they are fooling me asking more time but the device is yet not dispatched from there side. i called them more them 50 times and spend more than Rs 200 on calls but whenever i asked about my product the person sitting there holds my call for more than 3 min and ask for time. at starting they asked for 48 hours then after 4 days then 7 days now yesterday they told me i have to wait for 10 days more after 10 days it will a month but i have nothing. this company cannot deliver their after sale service and such companies must not operate in our society.