YU Televentures Complaints & Reviews

My name is Avinay lohith.and my email address is [protected]@gmail.com and my contact no. Is [protected]..I called yu company and complained about my phone and then they said that they mail a document and continued that i should fill that for the replacement process to be done and since then they never replied ...please help me from this out ... YU Televentures please help me with my phone...!!!

My display damage issuemy phone pickuped by yucare on 13 nov and here 10 dec my cell phone not come they are thief what i do they said for veybill no from 20 days before my work not done without my phone plz help me plzzzzzzzz send me msg or call on [protected]

Hello sir i m sukhdev from gurdaspur, punjab. sir i bought yu yunique mobile from snapdeal on 6th oct. after using 1 month and 14 days it is dead now. service centre not providing service now they are unable to flash software in it. now i turned to yu televenture customer care.they promissed me they will provide replacement in 12 days almost 16 days gone from the waybill generated. they generated waybill on 23 nov..sir when i call to them they always said wait for some time..but not dispatching it, my complaint ticket id is 1690354 and waybill no is [protected] of delhivery.com couirer services. sir i belong to very poor fmily i m post graduate but unemployed yet so i need my device very badly..bcz i need a smart phone for my career making..please provide me replacement soon. thnx in advance sukhdev cont [protected]

Ticket Number-1599941 My email id- [protected]@yahoo.co.in I bought this device on March 2015. First time I had this problem was on June 2015, from then I had continuously contacted them regarding my problem. After so many conversations they told me the device is dead. So it should be replaced with another refurbished device. I sent them details they proceeded. After 1 month when I sent them my phone they even not cared enough to send the refurbished device. I have mailed them called them alot and then after almost more than a month of sending my dead phone they have sent the refurbished device which I received on mid of August. So for almost 3 months I was not having a phone even after buying a new phone. Then again after using it for almost a month this phone also showed irregular working like display automatically collapsed while using it. The screen is becoming white and black, and after few weeks the phone is not displaying anything. I contacted them again on October. They again started making fun of my problem. After saying they will replace it again. I have mailed them many times but they are saying my issue is under process. Now it is more than a month but not received any positive response. So, much frustrated, irritated and feeling helpless. They have crossed all the limits of frustrating a peace-full customer like me.

Due to broken display issue i called YU customer care on Nov 9 2015. They said i need to pay Rs. 2999 and i agreed to pay also. Current device which i'm having is second replacement, this had some issues so there was a existing ay bill number generated. YU said they will cancel the existing way bill and generate a new way bill fro pickup of broken device and after picking one more way bill for replacement device. I'm still waiting for way bill generation for my display broken device pick up. Below are some of tickets created 1713383 1713734 1703158 1713383 I've been calling from begining.Till now i didn't get any response. first two weeks i use to cal once in 3 days they gave deadline of 3 days. but from last Monday i'm calling everyday your response is we will escalate it and resolve it today only but till now no response. If you unable to support please do response in mail, i'll take it forward in consumer court. don't make me wait till i die to get way bill generation for display broken issue. Being a mobile company it's shame from your end saying from last 2 weeks due to some technical issue you were unable to generate way bill no. Your intention is like extending the time line and make customer suffering. Till now no response from the customer Support. I Deeply regret in buying the this phone since issue is with YU side and i paid for the phone along with warranty so they hav eto componsate these days taken with warranty period extension or some other possible means.

My name is rohit saini..and my email adress is [protected]@gmail.com and my contact no. Is [protected]..I have sent my phone for display damage issue.They r not sending my cell phone...which was sent for service on 15-nov-2015..and my cell phone is picked up by delivery through delhivery.com and my waybill for pickup is[protected].I call them everyday bt they didnt gave any respond yet ...they only said wait foe 24-48 hours..i just listen this past 15 days ...please help to take this out ...

I had purchased Micromax Yureka in March 2015. The phone stopped charging on July 29. I dealt with the unresponsive customer care who would not debug the problem. I received the replacement on Aug 25. One month after the issue. Then the new phone stopped charging on Nov 22. Again, the same issue with charging jack. The Customer care is unresponsive, cutting calls, not helping, totally uncordinating. Its been 15 days, and I have not recieved response that theyw ill provide replacement. Also, one of the customer care executive was blatantly rude.

Dear Sir / Madam, Please note that I had placed an order for a Mobile Phone through SNAPDEAL.COM as per description given below for a sum of Rs.5370/- Model No. YU Yunique 8GB 4711 Item Code BD613861 Order No. [protected] Suborder No. [protected] Invoice No. SA84C2/15-16/4365 Invoice Date [protected] In this regard, please note that the said mobile was not working properly (heats very much) that’s why on my request the said mobile was replaced by the company but still this mobile is not functioning properly. Similar problems persist in this mobile set also. Therefore, I request to company kindly get it back and refund my amount immediately, but the company denied and refused my request and not refunding my money. Please look into the matter and do needful Scan of Invoices are attached. With Regards, MUNESH KUMAR M: [protected]

Thats the Thir Colpain agaibns yu they r Giving 2 days since 18 of november what kind of exploring is that, its more than 2 months now i haven't get my phone yet that is really suck they said wait 12 day and now the saying agin wait 12 days to get your phone I Had Sent a Phone For Replacement on 20th of October But The Yucare team is Giving me Bad Services. I used to call them everyday But They r making Excuses. with a new Issue. and Saying please wait 2 days and More, since 18th October to Generate a waybill 20th of October (sending date) 28th of October (Received by Company) Reference Ticket id: 1727945Issue reported on(Yu Yureka/Display broken issue) NAME Dinesh Kumar Tandi EMAIL [protected]@gmail.com CONTACT NUMBER[protected] ADDRESSFouji Nagar Bhilai, Ward-15 Housing Board Near Goura Gouri Chowk CITYBhilai, Durg STATEChattishgarh PIN CODE490026 IMEI [protected] IMEI [protected] Date of Purchase:- 7th of May 2015 (It's On Warranty) Pickup waybill[protected]

From last 8 months i am repeating the same. Where is my phone. I did all the things which you asked me to do. I sent my phone to the Maya Puri address and got your confirmation. But that day you are telling me the same thing. "We wil sent you the way bill no. once we sent your phone" But it has passed 8months, but i am still waiting for my phone. Please resolve my issue.

The company has created the shipment manifest on[protected] and still not have sent the product . Each time you call on customer care they say they will dispatch the next day but nothing yet . They only cause mental Harassment nothing else . https://track.delhivery.com/p/[protected] . Tracking details created by YU on[protected]

@[protected]@vineettaneja I would like to inform u that i am not getting any proper resolution for my registered complaint with yu.My contact no- [protected] and email id is [protected]@gmail.com...when i am speaking to the customer executives they are not not quite good on their on their commitment.this is the services which you provide to the valuable customers of micromax yureka.i have been waiting for more than a month but no revert to me is been given to me as my issue was replacement of my display damaged mobile.no revert to me is given to me on twitter as well.Kindly look into the concern and revert to me as soon as possible nor i will be going to customer court with a lawyer and i will make sure of it that company would compensate for me . Kind Regards Raj Kumar Sahoo

JOB SHEET NO.:[protected]-20109468 dated 04/11/2015 I've sent my device on 04th of November by hand from service centre m/s shree ganesha telecom shop no.-04 ground floor juliet and sons avenue, naroli road, silvassa, gujrat, pin no.396230. My handset is AO5510 model no. had display blank during incoming and out going calls .Service centre told me that i will receive my cell in 15 days with repaired but still i didnt received my cell .its almost a months .Whenever i call for its helpline i will be said that it will take 15 days more to receive my cell. please look over this Regards Rahul savant.

I gave them my mobile to display issue they said that they will change it in 15 days now it is almost one month no giving the details of issue i regularly call to customer care but they only say sorry nthey said we will arrange a call from senior in evening but i dont recieved any call till now i am paying my half phone bill to them by regulary call tem but they always lie i mail them but no response please help me it is giving me torture thank you jagjeet singh [protected]

Dear All,

I bought a phone which is Yureka- Moon dust grey (IMEI 1: [protected] &IMEI 2: [protected]) from Amazon.com. After using it for 3 months, i am facing several problem related to software and Hardware too.

When i complain for this on Yureka Support Center, I am not getting any kind of satisfactory reply for the same. Even they are not forward the complain for any further assistance. They only open tickets regarding my issues but not working on that. Every time they raised a new ticket.

i.e.

Ticket ID- 1734878, 1745558, etc.

Earlier they told me to provide the full support and commit for the replacement from my address but now they are not ready to pick the phone from the same given address and Mr. Rohit (Customer care executive) told me that the service is not provided in your location. when i check the same on internet, it shown the pick is available on my Pin code.


So i want to register a complaint against YU Televentures, a subsidiary company of Micromax Informatics.

Kindly help me and do the needful.

Please find the attachment of Invoice and mail conversation.

--
Warm Regards

Amit Singh

I have bought a YU Yureka device from Amazon India on 12 March 2015. The IMEI no of the device was [protected] The display of the device had been broken and I requested their customer service to repair my damaged device on 31 May 2015. After repeated pleas the company collected my device through DTDC couriers on 12 October 2015. The company had not responded to any of my mails or acknowledged the receipt thereafter even though the courier has confirmed the delivery of the device. I request the return of our repaired device.

First of all I want to say that your company has mentally harassed me from your customer care support. I don't know what type of process you follow but my data cable replacement process has not yet been completed which started nearly 45 days ago. My registered number is [protected]. I have wasted almost 100rs of balance behind your support team.

Respected sir This is sachin kumar s/o baldev singh here i inform you about yureka plus dead issue. 2 month ago i purchase yu yureka plus mobile . after 2 month it stop working and i have send to yu care Reference Ticket id: 1493032 on 29 oct my yureka plus Courier company received from me as yafter that 3 nov it reach your warehouse tel-phonically i concern from YU care . i am calling every day after-that and their is same reply wait for some time. after 1 month they are not return my mobile they always say erred pls pls sir requested to solve my problem. contact no [protected]

I had buyed yuphoria on 25 oct 2015 but now i am getting display problem in it screen is blinking with different colours in every minutes i am also getting the battery problem phone is heating while charging also an when using also so i kindly request you to replace it

YU have a worst service for support. last 2 month they don't return my phone. customer care always say they will generate the waybill no today but last 15 days they didn't generate any waybill. please suggest me to escalate this issue and resolve ASAP. Reference Ticket id: 1627536