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Zerodha Complaints & Reviews

zerodha.com

2.3

Updated: May 15, 2025

Complaints 537

Resolved

238

Unresolved

299

Good! Zerodha values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zerodha step up their efforts to fully resolve all complaints 👍

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Zerodha reviews & complaints page 7

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Address: B106, graficon paradise nibm roads Pune

I have transfered Rs. 10000/ on 19/01/21 via IMPS still fund's are reflecting in zaroda account not being refund to my ICICI bank account.
I spoke to customer care office on 20/01/21 he promised that due to system failure amount us reflecting however same will credited bank to your ICICI account by end of the day 20/1/21, amount is not reflecting in ICICI Bank nor in zaroda account. Where are my funds.

Due to that I could not do trading on 22/01/21 I had huge loss.. I want compassion 2, 00000 and my principles amount. Zaroda customer is useless we hold phone more thee hour.. No call back system. If we call them we to hold phone more then two hours and listen there music.
Pathetic service.

Pls find attached reference from ICICI bank for 10000/

Regard
Surekha
[protected]

+1 photos

Jan 23, 2021

Complaint marked as Resolved

I have nit

Zerodha customer support has been notified about the posted complaint.

Jan 23, 2021

Updated by Surekha gote I have nit not received fund from Zaroda..

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I couldn't provide supporting document like Check and failed to open the account. They are not ready to refund. I feel Zerodha is cheating people by asking money first. If you can't get any document, it's gone. Money payment should be the last step. These guys found a new way to make money. This is Zerodha's ticket number: Ticket #[protected]

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My client ID NG8684

On 2nd day of trading i open trade with 963.52rupees on 1Jan 2021 in MIS and booked profit of 19.9 rupees but even after deduction of your brokerage charges of 13.6 rupees I was in profit of about 6 rupees with total net funds of about 969.60 rupees but now my funds are 949.90 rupees...which is about 20 rupee less Can you guys explain is there any hidden charges and why did you deducted it
are you doing this to every customer are you trying to grab money away! !!

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Address: Zerodha, #153/154, 4th Cross, J.P Nagar 4th Phase, Opp. Clarence Public School, Bengaluru - 560078

Hello Team,
I bought 13600PE at 49.59 and Sl was 35, But Zerodha exited my trade before Sl hit.
I have attached the trade screenshot. Plz find the attachment.

Plz revert my loss amount of 1, 121.25.

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I have paid 200 rupees for account opening now I am not interested to open account please please give my money back.my number is [protected],

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Address: Sarvoday Ashish Co-Op Hsg Society,, B3, Room no.204, MIDC Road,Thakurli East

Dear Team,

My opening balance as on 3.12.2020 is 25, 435.39
I did below transactions

SELL
1 MUTHOOTFIN (1173 * 4 = 4692)

BUY
1 HDFC BANK 1382
2 HDFC BANK 1384.50
3 HDFC BANK (1390 .40 *2 = 2780.8)
4 KRITIIND (35 * 70 = 2450)

OPENONG BALANCE + SELL - BUY
25, 435.39 +[protected].3 = 22, 130.09

MY BALANCE SHOULD BE 22, 130.09

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I wanted to revoke my POA and I created a ticket in Zerodha Console. I was told by the executive that I need to submit the POA Revocation form and it would take up to 5 working days to get the POA Revoked.

The POA Revocation form was delivered to Zerodha Bangalore on 11th November. My POA is not revoked yet and there has been no response to my queries.

+1 photos

Jun 11, 2021

Complaint marked as Resolved

Resolved

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Client ID: KN7156 I bought an options contract BANKNIFTY20N1927700PE on 13/Nov/2020 and placed GTT sell with a specified target price. The GTT sell has been triggered and it shows in the GTT orders section as Triggered. The position was still open in my holdings and it felt like it will settle EOD, but it did not.
Due to the confusion caused by Zerodha, I ended up losing 80, 000/- Rupees despite having the time during that intraday session.
[protected] BANKNIFTY 19th w NOV 27700 PE NFO SINGLE SELL 428.00 â 141.50 125 TRIGGERED[protected] BANKNIFTY 19th w NOV 27700 PE NFO SINGLE SELL 440.00 â 141.50 100 TRIGGERED

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Verified Support

Nov 19, 2020

Zerodha Customer Care's response Hey Shiva, could you please DM the ticket number so we can have this checked?

Nov 20, 2020

Updated by Shiva indian the ticket number is [Ticket #[protected]]

Nov 20, 2020

Updated by Shiva indian And thank you for responding to the complaint. Please resolve the issue.

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My application is on hold because I the cancelled I provided is not a personalised one. So now I am trying to upload the bank statement but there is some issue because after uploading also it is showing an erroe.please help.

Aug 5, 2021

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

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Zerodha Customer Care

from Bangalore, Karnataka

Nov 11, 2020

Verified Support

Hey Rutuja, we're sorry to hear this. Could you please DM your registered mobile number so we can have this checked?

rutujapatil's [Complaint's author] reply, Nov 11, 2020

It got uploaded afterwards. Thanks.

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I have requested an account closure from zerodha on 23 August.
Till date I haven't got confirmation that my account is closed nor the contract notes for all my transactions with my account.
My account ID is VC4483

Nov 4, 2020

Complaint marked as Resolved

They have reverted

Zerodha customer support has been notified about the posted complaint.

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I am continuously getting payment request on bhim upi for zerodha account.
I am not user of zerodha so why I get the reuqest.
Why the phone number is not verified before adding into zerodha. This is common validation any company would do for financial transaction.
I believe this is internal scam by zerodha company for looting people.
Govt should block this company and fine criminal case against it.

Aug 9, 2021

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

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Zerodha Customer Care

from Bangalore, Karnataka

Nov 2, 2020

Verified Support

Hey Umedh, we have explained this here: https://support.zerodha.com/category/funds/adding-funds/articles/did-not-raise-u...⇄

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Hi,
Today I was on a short trade for Axis bank. I Sold 250 stocks at 470rs and wanted to exit the order at maximum lowest. The LTP was around 465 which would have got me a profit of 1.1k. But I was unable to exit the order as I received a message saying the server not ready.

Now LTP is around 470 back.

Below are the Screenshots. Please credit back my earning on my Account.

My UserId:LT9637

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Papumodi

from Tezpur, Assam

Sep 21, 2022

Did zerodha refund your money

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Zerodha is not hearing my complaints since 1 month. I have registered so many complaints and also reached their customer care but they did not respond at all. All my registered complaints are pending till date.

They have provided me the wrong lot size of a contract in mcx traidng for which i have registered below complaints :
#[protected]
#[protected]
#[protected]

So i decided to come here and register a complaint against zerodha for a fraud with their customers and not hearing their complaints neither they provide any solution regarding this.

Aug 11, 2021

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

Sep 22, 2020

Updated by mayank_151317 .

Verified Support

Sep 23, 2020

Zerodha Customer Care's response Hey Mayank, we're getting this checked. You'll have an update on the ticket shortly.

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I have made withdrawal before a week and amount deducted from zerodha account and not yet credited in bank.

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V

Vigneshadvika

from Chennai, Tamil Nadu

Sep 18, 2021

Does your problem resolved and Amount credited. I faced same situation from yesterday. Please help out

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Sir iam full documents sabmit mobile phone pay 300 but no account opening why are you please provide by information

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New account id od8103. This broker provides online account opening facility with photograph capture and aadhar link for various purposes and finally the account is opened quickly. However in my case in spite of my photograph and i am being a male, my profile show i am female. It looks funny how this has happened and can the company justify this.

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Zero dha is having worst customer care. The phone no given are are dumb and it lays music only and no one receives even if we hold the phone for 30 min.
Please look into it mr kamath. Only money making is not the solution.

Zerodha customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2020

Zerodha Customer Care's response Hey Swarup, extremely sorry to hear this. We're experiencing high call volumes. We're adding more executives to fix this. Meanwhile, best create a ticket here: https://support.zerodha.com/

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Yesterday 9th sep. My two orders were cancelled at 3:30 pm.. One for nifty 50 for 75 quantity and other for bank nifty for 25 q. First order was @ rs.1.60 and other was @ rs 3.90. After cancellation only 150 rupees were released to my account while total sum was 207.50 rupees. Why this happened? Please correct the mistake and release my remaining fund.

Sep 12, 2020

Complaint marked as Resolved

I placed two orders for banknifty @Rs 3.90 for 25 shares, for nifty 50 @ Rs 1.60 for 75 shares on 9th september which were cancelled at 3:30 pm . Total sum was of Rs 207.50 but fund released to my demat account was only Rs 150. Why did it happen ? Please make resolution .Release my remaining fund to my demat account.

Zerodha customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2020

Zerodha Customer Care's response Yakub, have you created a ticket for this with us? Could you please DM more details so we can have it checked?

Sep 12, 2020

Updated by Yakub Veg You haven't resolved my complaint yet, then why you mark it resolved ? It is not a fair policy and service. However amount is little but accuracy is also the important thing. Why my cancelled order fund has not been released which is Rs57.50 . It is only a deception. Should l close my account with Zerodha ? You really want so .

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I have submitted the poa 3 days back. But still i am not able to sell my holdings. Ticket no. [protected]

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I tried to open a dmat account with zerodha and submitted all the documents and paid the fee of 300rs and zerodha executive told your pan card name does not match with bank name and we cannot proceed with the opening of account. I have requested for refund but no response.

Please refund my money.

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Aug 5, 2021

Complaint marked as Resolved

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Zerodha Customer Care

from Bangalore, Karnataka

Sep 7, 2020

Verified Support

Hey Dheeraj, can you please create a ticket here: https://support.zerodha.com/

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