Zerodha Complaints & Reviews

Address: Haldwani, Uttarakhand

Please let me know why i am not able to execute deep OTM options in zerodha.

It is required for weekly heldging in creating Nifty short strangle.

My id is XM0689.

Please resolve.

Aug 6, 2021

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2021

Zerodha Customer Care's response Hey, we allow buying options of any strike for hedging purposes if you hold a short option position. The restriction is for naked long options only. More details here: https://support.zerodha.com/category/trading-and-markets/kite-web-and-mobile/holdings/articles/why-did-my-bank-nifty-option-order-get-rejected

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I made a transaction of 23, 000 /- INR to my Zerodha account PS4989 on June 08, 2021. Transaction was successful through GPay, but I'm unable to find the amount in my zerodha kite account.

I had verified it with GPay and it was successful and amount received to Zerodha Merchant.
Kindly check the amount at Zerodha and revert back the amount to my bank account.

Please take necessary action to money back.

Thanks,
Suman K

Jun 9, 2021

Complaint marked as Resolved

Debited Amount reflected in my Kite Zerodha account.

Zerodha customer support has been notified about the posted complaint.

Jun 09, 2021

Updated by Suman Kumar Kola Ticket created on Zerodha., but No Response yet ..
https://support.zerodha.com/tickets/[protected]

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Address: BANGALORE

In Holdings my total invested amount is showing as Rs 1, 51, 751/-.
In console invested amount is showing as Rs 3, 00, 607/-.

I have transferred some of the shares to another Demat account, the total amount of transferred shares is not being reflected in console.

I have raised this query in their support portal on 15 mar 2021 with ticket no #[protected] still query has not been resolved.
br...

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My id is AT2149 I bought 2 shares of symphony at the price of 1116 but now it is showing 1219 they are not picking up my calls neither they are replying to my raised ticket

Aug 5, 2021

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

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Zerodha Customer Care

from Bangalore, Karnataka

May 25, 2021

Verified Support

Hey Abhishek, we're sorry to hear this. Could you please message your ticket number so we can get this checked?

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Transaction Date : 17-May-2021

User ID : US2938

Ideally my overall account balance under Equity segment should be around 2.6 Lakhs including open positions ( only current value considered) but it is now relfecting ONLY 1.80 Lakhs only.

My Contact Number [protected]

Zerodha customer support has been notified about the posted complaint.

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Zerodha Customer Care

from Bangalore, Karnataka

May 18, 2021

Verified Support

Hey, please create a ticket at support.zerodha.com. We'll have this checked.

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V

Vaishali21

Jun 15, 2021

I am facing the same issue and they neither reverting on support email. The amount of profit is more and there is a big difference in the P&L. I could figure out exact number as I have a track record of each transaction in my documents.

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Address: Bengaluru

Hi,
I got bad experience with zerodha.

I have raised a segment activation request on may 3rd May 2021, till 7th may 2021 they haven't enabled.

On 6th May 2021 I received email which mention that my segment activation request approved and I can take trade within 24 hours.
But even after mail I am unable to take trade.

But when i start trading : this exchange segment is not enabled for your account. Enable by visiting: zrd. Sh/add-segment

I can understand in this covid-19 employees are working from home. Takes 24 to 48 hours to reflect/approve.

I have raise a ticket but no any response.
Ticket No == #[[protected]]

IF you can not resolve the issue then, provide the refund of account opening fees.

Thanks

Zerodha customer support has been notified about the posted complaint.

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I have planned on opening account in Zerodha & have also paid account opening fee of Rs.300, but later decided to stop process & haven't even completed account process yet.

When calling with Zerodha customer care after two unsuccessful days with no response they picked up & the response that I get is "you will not be refunded" & I was shocked. What is purpose of deducting account opening charge If I haven't even opened my account ?

I am want refund of my rs.300 thats it.

For reference here is the Zerodha ticket Id created: [protected]

Zerodha customer support has been notified about the posted complaint.

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Hi

on 23 april 28000 rs was debited from my State bank account for sip. But it is not yet credited to Zerodha.
On contacting Zerodha they are saying please reach out to zerodha customer.
Please look into this on priority .

Aug 5, 2021

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

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Zerodha Customer Care

from Bangalore, Karnataka

Apr 27, 2021

Verified Support

Hey Aditya, please create a ticket at support.zerodha.com. We'll have this checked.

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aditya754's [Complaint's author] reply, Apr 27, 2021

There is alreay a ticket created. but still not getting resolved. Please look into this on priority.
Ticket number:
20210424516907

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I placed a cover order in Zerodha for 500 quantity . My trade was profitable up to 45 thousand but the order was stuck in spite of my squaring off. I lost a huge sum .. this is the second time happening. I want to reclaim my loss.

Aug 5, 2021

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

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Zerodha Customer Care

from Bangalore, Karnataka

Apr 27, 2021

Verified Support

Hey Roushni, please create a ticket at support.zerodha.com. We'll have this checked.

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#BoycottZerodha
"zerodha has fraudulent my account many times. I have 200 types of companies shares in my portfolio. It is difficult to remember and focus on everyone. But I once took delivery of some share of the symphony and two days later the shares of the symphony disappeared from my portfolio when I Did not sell them. Then I tried to complain in zerodha, he did not pick up the phone. Then I complained on Twitter, then my problem...

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On 24th feb NSE site crash i have purchased intraday 960share of tata motors in NSE ...but 3:15pm NSE not working so zerodha see 960 share from BSE delivery that is not in my account. How can they sell without that share in our account. Due to this i incured loss of 15000rs.

Zerodha customer support has been notified about the posted complaint.

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Due to quarterly settlement Zerodha claims to transfer entire idle fun of 2, 40, 000 to my bank account but i have still not received it

Aug 5, 2021

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

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Zerodha Customer Care

from Bangalore, Karnataka

Apr 27, 2021

Verified Support

Hey Gourav, we're having this checked.

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Money withdrawal processed but not credited in my bank account. Amount has been deducted from my zerodha account . i complaint about this twice by creating ticket as mentioned by zerodha but still no response from them. email [protected]@gmail.com

Zerodha customer support has been notified about the posted complaint.

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Address: B/24 Sudamapuri, Borivali west

I had opened a ticket on 20-Jan for incorrect account opening and double charging issue it's more than 2 months but issue of double charging is still not resolved. I was charged 2 times for opening 1 account i.e Rs. 400 paid by cheque and Rs 200 online. My id is LV8557. Your service and support is absolutely regretful. Request you to please close my account and refund my Rs 600/-.

Aug 5, 2021

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

Verified Support

May 06, 2021

Zerodha Customer Care's response We're getting this checked.

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Zerodha Customer Care

from Bangalore, Karnataka

Mar 15, 2021

Verified Support

Hey Anuj, sorry to hear this. We're getting this checked. Someone from our team will reach out and assist you.

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Anuj dhokai

from Kollam, Kerala

May 6, 2021

Dear Sir, Madam,

Still no progress on this double charging issue. Your support person silpa called 4 weeks ago but my money still not refunded.

Request you to please refund all my account opening charges and close my account. I don't want to have account with you. Please oblige.

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I submitted my trading account application 20 days back, after the initial raise of the issue that the passbook pic was not clear, I reuploaded them. Each day am calling them but, an interesting fact only those who are existing customer can get in contact with sales executives.
The executive does not pick up calls or reply over email. I used my friend's customer support number to talk to the sales executive and was informed that the application was not even sent for evaluation and is been kept in their system. Even it has been more than 4 days since then and no sign of login to be shared

Worst experience

Aug 12, 2021

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2021

Zerodha Customer Care's response Hey, sorry to hear this. Could you please message us your registered contact details so we can have this checked and assist?

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Ami0630

Mar 9, 2021

Message you where? Shall I post my details as a comment

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I have done UPI Transaction of amount 5500 to add funds, my money got debited from bank, but it is not showing on portal.i showed page with error 405 METHOD_NOT_ALLOWED
Please do something

Mar 5, 2021

Complaint marked as Resolved

Hello Team I got my money back to the bank, Thank you so much for the quick support, i appreciate that.

Zerodha customer support has been notified about the posted complaint.

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bhaveshparab

from Nashik, Maharashtra

Mar 3, 2021

Hello thank you please keep updating

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Zerodha Customer Care

from Bangalore, Karnataka

Mar 3, 2021

Verified Support

Hey Bhavesh, could you please create a ticket so our team can check and assist? support.zerodha.com

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bhaveshparab's [Complaint's author] reply, Mar 4, 2021

I have already created ticket . #20210302140600 no response yet :(

B

bhaveshparab

from Nashik, Maharashtra

Mar 5, 2021

Thanks, the issue is resolved now

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I am a NRI. I tried opening a Zerodha account online. It's only after I made the payment and moving to the next page to sign the declaration, I realised that it is only for residents. As I am a NRI, I did not proceed further and raised a ticket instantly seeking help to get the refund back. I promptly received a call from Zerodha sales team. A person name Deepak spoke and said I can still proceed and create the account. When questioned about...

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On 24th when NSE halted zerodha squared off my mis position in bse without my consent if that can be done why not given us the opportunity to square off manually ...due to price fluctuation i have lost 1.2lakh which is huge amount #boycottzerodha #zerodhascam #zerodha

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I had sell my share in morning and but they had charge me 59+59 call and trading charge

Aug 5, 2021

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

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Zerodha Customer Care

from Bangalore, Karnataka

Feb 23, 2021

Verified Support

Hey Mohan, could you please create a ticket so our team can check and assist? support.zerodha.com

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Address: Padma Kewate

Website: zerodha

We have transferred funds from different account which is not yet refunded.
Fund transferred on 8.9.20 Rs. 20000
1. Created ticket no. [protected] dt 31.10.20
2. Created ticket no. [protected] dt 28.12.20

yet not solved

Padma Kewate
[protected]

Aug 5, 2021

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

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Zerodha Customer Care

from Bangalore, Karnataka

Apr 27, 2021

Verified Support

Hey Umesh, we're getting this checked.

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