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Zerodha Complaints & Reviews

zerodha.com
2.3
Updated: Jan 2, 2026
Complaints 540
Resolved
238
Unresolved
302
Good! Zerodha values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zerodha step up their efforts to fully resolve all complaints 👍
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Zerodha reviews & complaints page 6

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S
Suman Kumar Kola
from Hyderabad, Telangana
Jun 9, 2021
Resolved
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I made a transaction of 23, 000 /- INR to my Zerodha account PS4989 on June 08, 2021. Transaction was successful through GPay, but I'm unable to find the amount in my zerodha kite account.

I had verified it with GPay and it was successful and amount received to Zerodha Merchant.
Kindly check the amount at Zerodha and revert back the amount to my bank account.

Please take necessary action to money back.

Thanks,
Suman K
Jun 9, 2021
Complaint marked as Resolved 
Debited Amount reflected in my Kite Zerodha account.
Zerodha customer support has been notified about the posted complaint.
Jun 09, 2021
Updated by Suman Kumar Kola Ticket created on Zerodha., but No Response yet ..
https://support.zerodha.com/tickets/[protected]
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    V
    vmahi
    Jun 6, 2021
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    Resolved

    Incorrect invested amount and incorrect average prices

    Address: BANGALORE

    In Holdings my total invested amount is showing as Rs 1, 51, 751/-.
    In console invested amount is showing as Rs 3, 00, 607/-.

    I have transferred some of the shares to another Demat account, the total amount of transferred shares is not being reflected in console.

    I have raised this query in their support portal on 15 mar 2021 with ticket no #[protected] still query has not been resolved.
    br...
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    Abhisheknegi786
    May 24, 2021
    Resolved
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    Resolved

    My id is AT2149 I bought 2 shares of symphony at the price of 1116 but now it is showing 1219 they are not picking up my calls neither they are replying to my raised ticket
    Aug 5, 2021
    Complaint marked as Resolved 
    Zerodha customer support has been notified about the posted complaint.
    View replies
    Hey Abhishek, we're sorry to hear this. Could you please message your ticket number so we can get this checked?
    Reply
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      V
      vamshikandukuri
      May 17, 2021
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      Transaction Date : 17-May-2021

      User ID : US2938

      Ideally my overall account balance under Equity segment should be around 2.6 Lakhs including open positions ( only current value considered) but it is now relfecting ONLY 1.80 Lakhs only.

      My Contact Number [protected]
      Zerodha customer support has been notified about the posted complaint.
      View replies
      Hey, please create a ticket at support.zerodha.com. We'll have this checked.
      Reply
      I am facing the same issue and they neither reverting on support email. The amount of profit is more and there is a big difference in the P&L. I could figure out exact number as I have a track record of each transaction in my documents.
      Reply
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        D
        Dipen Hingu
        May 7, 2021
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        Address: Bengaluru

        Hi,
        I got bad experience with zerodha.

        I have raised a segment activation request on may 3rd May 2021, till 7th may 2021 they haven't enabled.

        On 6th May 2021 I received email which mention that my segment activation request approved and I can take trade within 24 hours.
        But even after mail I am unable to take trade.

        But when i start trading : this exchange segment is not enabled for your account. Enable by visiting: zrd. Sh/add-segment

        I can understand in this covid-19 employees are working from home. Takes 24 to 48 hours to reflect/approve.

        I have raise a ticket but no any response.
        Ticket No == #[[protected]]

        IF you can not resolve the issue then, provide the refund of account opening fees.

        Thanks
        Zerodha customer support has been notified about the posted complaint.
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          L
          LogeswaranR
          Apr 28, 2021
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          I have planned on opening account in Zerodha & have also paid account opening fee of Rs.300, but later decided to stop process & haven't even completed account process yet.

          When calling with Zerodha customer care after two unsuccessful days with no response they picked up & the response that I get is "you will not be refunded" & I was shocked. What is purpose of deducting account opening charge If I haven't even opened my account ?

          I am want refund of my rs.300 thats it.

          For reference here is the Zerodha ticket Id created: [protected]
          Zerodha customer support has been notified about the posted complaint.
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            A
            aditya754
            Apr 26, 2021
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            Resolved

            Hi

            on 23 april 28000 rs was debited from my State bank account for sip. But it is not yet credited to Zerodha.
            On contacting Zerodha they are saying please reach out to zerodha customer.
            Please look into this on priority .
            Aug 5, 2021
            Complaint marked as Resolved 
            Zerodha customer support has been notified about the posted complaint.
            View replies
            Hey Aditya, please create a ticket at support.zerodha.com. We'll have this checked.
            Reply
            aditya754's [Complaint's author] reply, Apr 27, 2021
            There is alreay a ticket created. but still not getting resolved. Please look into this on priority.
            Ticket number:
            20210424516907
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              R
              Roushni Gulzar Madnii
              Apr 10, 2021
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              Resolved

              I placed a cover order in Zerodha for 500 quantity . My trade was profitable up to 45 thousand but the order was stuck in spite of my squaring off. I lost a huge sum .. this is the second time happening. I want to reclaim my loss.
              Aug 5, 2021
              Complaint marked as Resolved 
              Zerodha customer support has been notified about the posted complaint.
              View replies
              Hey Roushni, please create a ticket at support.zerodha.com. We'll have this checked.
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                N
                Naveen123jsm
                Apr 10, 2021
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                Resolved

                Zerodha deleted my delivery shares from my portfolio..

                #BoycottZerodha
                "zerodha has fraudulent my account many times. I have 200 types of companies shares in my portfolio. It is difficult to remember and focus on everyone. But I once took delivery of some share of the symphony and two days later the shares of the symphony disappeared from my portfolio when I Did not sell them. Then I tried to complain in zerodha, he did not pick up the phone. Then I complained on Twitter, then my problem...
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                M
                Mahesh Kotadiya
                from Ahmedabad, Gujarat
                Apr 10, 2021
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                On 24th feb NSE site crash i have purchased intraday 960share of tata motors in NSE ...but 3:15pm NSE not working so zerodha see 960 share from BSE delivery that is not in my account. How can they sell without that share in our account. Due to this i incured loss of 15000rs.
                Zerodha customer support has been notified about the posted complaint.
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                  G
                  Gourav Dhoot
                  Apr 1, 2021
                  Resolved
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                  Resolved

                  Due to quarterly settlement Zerodha claims to transfer entire idle fun of 2, 40, 000 to my bank account but i have still not received it
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  Zerodha customer support has been notified about the posted complaint.
                  View replies
                  Hey Gourav, we're having this checked.
                  Reply
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                    N
                    nilesh54867
                    Mar 31, 2021
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                    Money withdrawal processed but not credited in my bank account. Amount has been deducted from my zerodha account . i complaint about this twice by creating ticket as mentioned by zerodha but still no response from them. email [protected]@gmail.com
                    Zerodha customer support has been notified about the posted complaint.
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                      A
                      Anuj dhokai
                      from Kollam, Kerala
                      Mar 9, 2021
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                      Resolved

                      Address: B/24 Sudamapuri, Borivali west

                      I had opened a ticket on 20-Jan for incorrect account opening and double charging issue it's more than 2 months but issue of double charging is still not resolved. I was charged 2 times for opening 1 account i.e Rs. 400 paid by cheque and Rs 200 online. My id is LV8557. Your service and support is absolutely regretful. Request you to please close my account and refund my Rs 600/-.
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Zerodha customer support has been notified about the posted complaint.
                      Verified Support
                      May 06, 2021
                      Zerodha Customer Care's response                       We're getting this checked.
                      View replies
                      Hey Anuj, sorry to hear this. We're getting this checked. Someone from our team will reach out and assist you.
                      Reply
                      Dear Sir, Madam,

                      Still no progress on this double charging issue. Your support person silpa called 4 weeks ago but my money still not refunded.

                      Request you to please refund all my account opening charges and close my account. I don't want to have account with you. Please oblige.
                      Reply
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                        A
                        Ami0630
                        Mar 7, 2021
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                        Resolved

                        I submitted my trading account application 20 days back, after the initial raise of the issue that the passbook pic was not clear, I reuploaded them. Each day am calling them but, an interesting fact only those who are existing customer can get in contact with sales executives.
                        The executive does not pick up calls or reply over email. I used my friend's customer support number to talk to the sales executive and was informed that the application was not even sent for evaluation and is been kept in their system. Even it has been more than 4 days since then and no sign of login to be shared

                        Worst experience
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        Zerodha customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 09, 2021
                        Zerodha Customer Care's response                         Hey, sorry to hear this. Could you please message us your registered contact details so we can have this checked and assist?
                        View replies
                        Message you where? Shall I post my details as a comment
                        Reply
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                          bhaveshparab
                          from Nashik, Maharashtra
                          Mar 2, 2021
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                          Resolved

                          I have done UPI Transaction of amount 5500 to add funds, my money got debited from bank, but it is not showing on portal.i showed page with error 405 METHOD_NOT_ALLOWED
                          Please do something
                          Mar 5, 2021
                          Complaint marked as Resolved 
                          Hello Team I got my money back to the bank, Thank you so much for the quick support, i appreciate that.
                          Zerodha customer support has been notified about the posted complaint.
                          View replies
                          Hello thank you please keep updating
                          Reply
                          Hey Bhavesh, could you please create a ticket so our team can check and assist? support.zerodha.com
                          Reply
                          bhaveshparab's [Complaint's author] reply, Mar 4, 2021
                          I have already created ticket . #20210302140600 no response yet :(
                          Thanks, the issue is resolved now
                          Reply
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                            A
                            AshuInd
                            from Powai, Maharashtra
                            Mar 2, 2021
                            Resolved
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                            Resolved

                            Account opening Fee Refund Issue

                            I am a NRI. I tried opening a Zerodha account online. It's only after I made the payment and moving to the next page to sign the declaration, I realised that it is only for residents. As I am a NRI, I did not proceed further and raised a ticket instantly seeking help to get the refund back. I promptly received a call from Zerodha sales team. A person name Deepak spoke and said I can still proceed and create the account. When questioned about...
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                            Praveenpgeb
                            from Yelahanka, Karnataka
                            Feb 28, 2021
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                            On 24th when NSE halted zerodha squared off my mis position in bse without my consent if that can be done why not given us the opportunity to square off manually ...due to price fluctuation i have lost 1.2lakh which is huge amount #boycottzerodha #zerodhascam #zerodha
                            Zerodha customer support has been notified about the posted complaint.
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                              M
                              mohan_991616
                              Feb 20, 2021
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                              Resolved

                              I had sell my share in morning and but they had charge me 59+59 call and trading charge
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              Zerodha customer support has been notified about the posted complaint.
                              View replies
                              Hey Mohan, could you please create a ticket so our team can check and assist? support.zerodha.com
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                                Umesh Kewate
                                from Bhopal, Madhya Pradesh
                                Feb 10, 2021
                                Resolved
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                                Resolved

                                Address: Padma Kewate
                                Website: zerodha

                                We have transferred funds from different account which is not yet refunded.
                                Fund transferred on 8.9.20 Rs. 20000
                                1. Created ticket no. [protected] dt 31.10.20
                                2. Created ticket no. [protected] dt 28.12.20

                                yet not solved

                                Padma Kewate
                                [protected]
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                Zerodha customer support has been notified about the posted complaint.
                                View replies
                                Hey Umesh, we're getting this checked.
                                Reply
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                                  A
                                  Anuj dhokai
                                  from Kollam, Kerala
                                  Feb 5, 2021
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                                  Address: Bangalore

                                  I wanted a joint account so I sent physical forms and a cheque of Rs 400 as advised by your sales person Silpa. Then I got an SMS from zerodha saying there are few things missing and asked me to provide them online. There was a link in sms and I followed it. There I was again asked to pay Rs 200. So now I have 2 problem 1) I paid 2 times i.e Rs 400 by cheque and Rs. 200 online. Please refund my double paid money. 2) the account opened is a single account while I wanted joint account. I logged this on their support portal and there is no response for more than 2 weeks now inspite of continuous follow up. Phone lines just rings and no one picks phone and absolutely no courtesy of call back.
                                  Zerodha customer support has been notified about the posted complaint.
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