Zerodha Complaints & Reviews

I have Demat account with zerodha, i wish to close my account, .
I sold my shares, then zerodha deducted their due's, so i transfered the remaining balance to my bank a/c.

Then, i downloaded Account Closure form from zerodha website. filled, signed & sent to Zerodha HQ in Banglore thru Professional courier on 1/July/2021.

On 2/july/2021, i received a sms stating, received your application, will close your account in 5-7 working days.

Today date is 20/July/2021, still not my demat account is active.

i called support 4 times, whenever i asked about account closure, the executive is saying, "It will be closed by end of today".

I raised few tickets too, but no response from zerodha.

but nothing is happeneing.

Friends, my kind request is, dont deal with zerodha.

I have made a payment of 300 Rs. for opening account. Now in their process of onboarding the aadhar can be verified only using digilocker. The mobile number linked to digilocker is old one and right now I cannot physically go and update any mobile number to just login to it. Also currently I am not in country and it will take 1-2 years to return back.

Upon explaining the situation customer care person just said we do not refund money. You can wait for 1-2 years and open account again. When I objected to this kind of reply and said I will escalate this to relevant team, the customer care person just said "Escalate it where you want to but we will see if we can refund".

I'm Complaint against to the sale caller name as Kumari Neha, the way of talking with the customer is very rude behaviour, don't have manners to speak at all, kindly plz change person or refund my amount... She is the one the most laziest person ever I seen...

I want refund of my 300

Transferred an amount of Rs. 20000/- (PI4319) via googlepay. Amount not reflected in my trading account. Raised a ticket and the service replied that it has been successfully transferred and credited to my trading account. Whereas till now it has not been added to my T.Account. Replied that the issue has not been resolved. But no reply. Should i write a complaint to SEBI?

Hi,
While I pay an assured amount of 2000 Rs / month to get an API call, it is hardly 8-10 days in a month that I am able to connect due to your server load.
But then, if I pay the assured amount, you need to provide me an assured token/connection for my app.
Here is the stack trace that I continuously get at the peak hours of trading, when I need it most.

Kindly resolve this matter asap. My credentials...

Sir I have applied to open the account on my wife name Ranjna Kumari whose PAN no is CNFPK4731A.I have deposited fee Rs 300 vide above-mentioned details.Amount was deducted from my pay phone [protected]@ybl vide above details but account opening option is not showing.Request to do the needful at the earliest.
Thanking You
Prem Chandra Sah.

Its the 4th time Im facing this problem, whenever I try to exit the position I go to exit and place the sell order, and I surprised to see a new buy order got executed and I will be holding both the orders instead of exiting the position and by the time I will incurring with heavy loss, as most of the time it happened with the option trading. When I executed sell order I place limit or SL-Limit, I never placed SL at the entry or GTT. I complained about this to Zerodha and the are giving irrelevant and irresponsible answers and I escalated this complaint but no response yet. Shame on their software. I need proper answer for this.

It’s impossible to go through all the mismanagement and customer negligence we have experienced from Zerodha so I would try to make it brief.



First experience:

We applied for a corporate account for our company on March 9th, 2021, Since then till April 5th, 2021 it was a nightmare of 20+ email back and forth, not receiving responses to email for 8-10 days, asking for same documents over and over again, falsely claiming that POA is mandatory and so on. After a month of this experience we stopped and tried a different broker where we had a smooth experience.



Second Experience:

On 12th April, 2021 someone form the Zerodha team reached out to me again and explained some of the issues I had with the last experience, so I decided to give them a second chance and told them to continue with the account opening on May 25th a month later as I was busy.

Initially the responses this time was pretty quick, they instructed me how to send the forms to Zerodha office and I quickly filled them all up and sent it to them. On 4th July the documents got delivered to them.
But since then it was the same old story and I started regretting this decision again.


No response for 10+ days. This time I raised a complain again and asked to cancel the account and send me back the docs.
 On 17th June (13 days after the documents delivery ) I received a response from them saying that they have received the docs and the account will be opened in 6-7 days.

 Since then I’ve been writing them for an update and have not received a single response till now (18 days and 12 working days) 
I have also raised a 3rd complain with them telling them to cancel the account again and send back the docs but as usual did not got any response.



I also had tried calling their support number but each time it gets disconnected when I opt for talking to a representative.


Hands down this has been the worst possible experience we have ever faced. We want our account to be cancelled ASAP and want them to send back all our documents as that is not for a third party to keep.


Reference ticket number #[protected]

Sir, I delivered only one quantity of India mart.
According to zerodha calculator P&L is 23.4 Rs.
But in my account it seems only 2 Rs.
So please consider my request.
Thank you

Rs.75k Money transferred through UPI to zerodha account but not reflecting in fund balance. The support call person had no information other than the information I provided. Replied saying we will get back. No proper response other than to wait. Also created a ticket with supporting documents. Received automated reply. Loggin in for Zerodha attention through this. It is not early to call for poor service atleast for traders.

Only when opening an account do one get customer service. For enquiries the customer support is really very very poor. One only gets recorded messages, no one answers the call to help with our queries.

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I wanted to open account but due to check issue its not processing . So i want the money refunded. And also because my name is different in adhar and pan card....

On 17th june 2021 i bought silvermic(MIS) and my balance was 9444 i wanted to convert from MIS to NRML so i added funds of 5000 and converted position next day my funds were deducted and my opening balance was 11802 on 18th june. I want my funds back when i have converted my position how can they deduct?

I had opened Dmat and trading account with zerodha on 16th May 2021. But there were 2 failed transactions worth INR 300 each. Out of them, only 1 transaction of INR 300 got refunded back to me. But 2nd one is still not refunded inspite of raising complaint in last week of May 2021. Today it has been more than a month and still that failed amount of 300 is not refunded. I have complete evidence as per my attachment here. Please refund my INR 300 immediately .

My funds not withdrawal in bank account,
getting rejected after withdrawal processed

Please let me know why i am not able to execute deep OTM options in zerodha.

It is required for weekly heldging in creating Nifty short strangle.

My id is XM0689.

Please resolve.

I made a transaction of 23, 000 /- INR to my Zerodha account PS4989 on June 08, 2021. Transaction was successful through GPay, but I'm unable to find the amount in my zerodha kite account.

I had verified it with GPay and it was successful and amount received to Zerodha Merchant.
Kindly check the amount at Zerodha and revert back the amount to my bank account.

Please take necessary action to money back.

Thanks,
Suman K

In Holdings my total invested amount is showing as Rs 1, 51, 751/-.
In console invested amount is showing as Rs 3, 00, 607/-.

I have transferred some of the shares to another Demat account, the total amount of transferred shares is not being reflected in console.

I have raised this query in their support portal on 15 mar 2021 with ticket no #[protected] still query has not been resolved.
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My id is AT2149 I bought 2 shares of symphony at the price of 1116 but now it is showing 1219 they are not picking up my calls neither they are replying to my raised ticket