Zoomcar Complaints & Reviews

Used cycle no.3215675 from uttara tritiya housing complex, rajarhat, kolkata
Returned after 38 min, unable to end trip with error request timed-out
It's been 30 hours past that, locked the cycle and went home, i can't stand beside this stupid cycle more,
I know the money is minuscule here, but it's the principle here of charging more what he was promised before.
And still can;t end the trip
No customer care number to call to
Wtf am i suppose to do just let you guys leach my paytm balance to eternity
Extremely dissapointed

Unable to end my pedl trip and the meter is going on and it have reached 3 + hours now, i used for less than 1 hour.
Also in the station there were 2 cycle already parked and while ending the trip, the app is not working wel and says station is full and finally i had leave the station after locking the cycle, since there were no other option.
Kindly end this trip. Cycle number is 3185690.
I am from bangalore.

Cycle no 3185223
Booking date 14 september 2018 at.04:46pm

I tried ending the trip maximum 10 times and above on the parking station with high speed 4g data connection but i'm unable to end the trip within the time. It been 14 hrs 12 minit and all of my money total 87/- is deducted unable to end the trip. Please end the trip and refund my money back. Either... I shall be take action for the matter

Have already ended the trip but still showing as the trip is active and now i am unable to end the trip. I am having an active internet connection.

Requested you to please end the trip form your end. I have used only for an hour but still, the meter is going on

Registered phone no. [protected]

Cycle no. 3196539

City. Poona maharashtre

Still, the trip meter is active and the trip cost is increasing the amount.

I need to say that i have used only for an 2 hour to which my billing should be rs. 12.

Hello, this ia extremely urgent. I am using pedl service in Aundh, Pune. My cycle number is 3237202.. I unclocked the cycle and my trip started since morning 5.24 PM on 11th September. And the cycle wasnt unlocked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 3 days and all of a sudden my money is deducted unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.

Respected sir, .
I b. Venkatesh i have facing so many problems with zoom car customer care and they are not refunding my money and not at all answering properly.. I have taken car at 11-8-18. car was too worst and it was not in condition at all when i have taken the car also i have informed to zoom car person he told no cars was available at that time. Diesel was also not their and it remains only 10% oil i have uploaded 2 bills but they was not accepting that bills why because one bill i have went to loop line area so he was given gst bill with hand writing bill. And also the car was breakdown the same day at 7.30pm i have complained so many times to customer care but the technician was camed at next day mrng 8.o clock full nyt i and my family was a watch mans for that car.. Still now my bills amount was not refunded.. Plz respond as soon as possible sir..

Hello,

I have used the pedl cycle no 3242296 on monday 10th september from sadhu vasvani chowk to lohiya nagar and lock and paid the fare through paytm.

But today thursday 13th september receive a cal from pedl cycle employee asking me for the cycle. As they said the cycle is still missing as i told them the exact location where i have park the cycle.

And then after login to the zoom car app for cycle status found that the ride is still active on my account and showing charges of rs 384 which i have never use.

Please help me to end the ride and cancel the charges which i haven't use.

Regards
Rizwan shaikh
[protected]

My brother is facing alot of issues with the pedl cycles. He is in 9th and uses it to school every morning and afternoon. The other day he tried to unlock 3 cycles, wherein 2 cycles had their chain broken already and he was charged 3 bucks anyway. Also once he tried to unlock one cycle and it did unlock but charged him for it. This happened for 2 cycles consecutively. Sometimes he found cycle stations where all cycles had their chains removed and had to walk some good distance till the next station. Also, he has faced the issue where was unable to end trip even after the cycle was parked in the station. As per your say it ends in 10 minutes but that did not happen and charged him 27 rupees. Then next day he was again charged 15 rupees. Please help us with a dedicated customer care number for situations like this or atleast an email or chat. It is important because small kids are using your services and also relying on it.

Yesterday evening i was trying to end the pedl trip. I tried for 1 hour continuously then i delinked my paytm wallet from the app. It was about to charge 3 rs for my 16 min journey but it put on hold my 12 rupees in paytm wallet and they got deductued and still now after 17 hours it is not cancelled yet and showing 102 rupees cost.
Now again not getting cancelled. I want this issue to be resolved asap. My cycle no. Is 3165608.
I wany my 9 rupees back and this 102 amount must get cleared from my account.
My registered mobile number on zoom car is [protected]

I have started ride with cycle no. 3247401 at 8:36pm and i wanted to keep the cycle aside. So i have locked it (Did not end trip). Immediately 6 rs has been deducted and within few minutes, as i have locked, once again 3 rs has got deducted. I tried to start trip with same cycle once again. Trip has started but was not getting unlocked. I have stopped trip after raising a complaint. 3rs has got deducted. I tried to unlock same one again. And it didnt unlock. But money has got deducted. So 3times unnecessarily money has got deducted complaint. After an hour, again money has been deducted from my paytm twice. I am afraid that it may get deducted continuously till my wallet get empty.

And i got a message that my complaint is resolved. I don't know what kind of resolution it is because that message didn't contain about the resolution.

All i am worried is that, though the cycle did not get unlocked, why am i responsible to get paid multiple times?

Just booked my first trip with zoom car on 7th of sept 2018. Everything seemed fine until zoom car refused to pay back the fuel bill of inr 500. Since this was my first trip, i picked up the car and the person who handed over the keys to me asked me to fuel up the car and upload the bill in the app. I exactly followed the instructions but to my shock zoomcar refused to pay back the same mentioning some vague policy... This is cheating...

Hello
I had booked zoom car on 26 aug 2018 for day (11:30 am to 8:30 pm) for 50 km. While pick up the car lh side rear view mirror was damaged and some crashes on front bumper. I had mentioned same in inspection sheet as there was no attendant to handover the car as its app based pick up. After completing ride i dropped the car as it condition without any damages. After 2 days i got the bill of 6700 approximately in which they had wrongly mentioned the extra kms coverage and damage charges which was already happened. After mail complaint to the zoom car they reduced the wrongly mentioned the extra kms charges but kept damage charges same. After series of mail i could not get any response from zoom car and still damage charge reflecting on my account. I feel they should stop this app based pick and drop, some attendant should be there for same.
This is mentally harassing, please help me to resolve this issue.
Booking id: jps6437xq

Booked a zoomcar for my journey to kerala on the 26th of aug. Since i am expected to pay a state permit tax during my entry to kerala i paid an amount of 8000 inr at the rto check post while entering kerala from kootukulam side, thats the entry from virajpet, in karnataka.

Post return of the vehicle, i showed the state permit receipt to the executive present there, who verified the bill and was surprised at the amount being 8000. After which i took the picture of the same and uploaded it for refund on zoomcar tool.

Now its been more than 2 weeks and the response i have been constantly receiving is that the picture is not clear and that they do not find the receipt that i have left behind.

I am not sure how to get this resolved, do i have to file a case at the police station, or is there a place where i can call the concerned team at zoomcar to get this resolved.

I have parked the cycle at the right parking spot and trying to end the trip but unable to do so. And i am being charged for it still. There is no customer care number to help also. I tried to force end the trip and unable to do that as well. Worst service ever without any customer support. How am I supposed to end trip? Pleas help. I am still being charged from my Paytm account. And also this is not the first time it has happened like this to me. Please check attached photos for this issue.

Booked a car on 26th august. And within 60 km the car stopped moving. We complained they made us to wait in middle of forest for 5 hr at nyt 12. They promised to intimate refund within 5 days. Its been 15days for today daily i'm gona cal them they tell u will get call back within 24hrs and no 1 call me.. And nxt time when i call dey said we called u but u didn't rcve d call... From last 15 days its going.. Is it so worst or is it our problem that we choose zoom car.

Hello, this ia extremely urgent. I am using pedl service in Pune station to koregaon park. My cycle number is 3236650.. I unclocked the cycle and my trip started in mid night 12.15 am. And the cycle locked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 16 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.

I booked a cycle 3219309 but i was unaware that it was broken i left the cycle exactly at the station where i unlocked it but it says lock the cycle with in a near by pedl station. Since the cycle is broken i am not able to ride it nor could i find any near by pedl stations in that area. Now there is excess of deduction in my zoomcar app and i did not even ride the cycle. I tried calling customer service but there was no response.

I had booked a pedl cycle no. 3228916 on 6th september at 7.55 pm & already dropped cycle at 9.15 pm at above bund garden police thana pune.

But i am unable to end my trip at that day & i tried a lot to end my trip everyday but it do not happened anyway..

I also sent a lot of mails to zoom car for help but they don't reply to me.. Who is liable for this irresponsibilites of zoomcar.

The zoomcar we took was already in a bad shape when we took it and there was no provision for us to report the damages as you guys didn't have the option of rear view mirror damage and we mentioned the extra damage in the rear doors. We have photos in order to prove it. We are being wrongly charged the extra amount. The cleaning charge of 1000 is too high and also it wasn't mentioned anywhere. Secondly we are not sure why we are charged of rule breaking and no explanation is provided. Thirdly, the owner of the car has falsified reports of the condition of the car and is charging us illegaly. If the zoomcar executives don't care to address to this issue i will complain you guys to consumer court. So i want a proper and viable explanation why we are not getting the fuel refund of 1300 plus refundable amount of 1000

I booked a pedl on the 8/28/2018.in this pedl i could not end my trip although i was on a working pedl station. I notified about the issue to the team and the assured me that i'll get the refund of rs. 3 which had been accured extra. Again i booked a pedl on 8/30/2018 and tried ending on the same station, i stood an hour just to end my trip but failed to do so. I had read that if the cycle is locked at a working station for 10 mnts inactively it will automatically end my trip. So i thought it will end as previous. But it didn't end and i was being charged for the whole day. Same morning i notified your team about the issue and they asked me some details like cycle number mobile number and city. I provided them everything but later that i did not get any response from the team. I mailed 3 more times about the issue but no response.in the evening i saw that the trip was ended and i will have to pay rs. 96 for it. I was shocked. Is it really happened with me? Guys seriously i was very disappointed that day. The very moment i uninstalled the app and wrote a review on the playstore. Honestly the service you are providing is should be praised. But the only thing you should do about is making ending trip smooth. It takes hours to end a trip. People has no time for waiting team. Please do something. I don't know if i'll get any positive or negative response or may not also. But please there is some need of changes in service. Please do the needful.

I wrote to them several times, but there is no response from the other end.