Zoomcar Complaints & Reviews

Hello, this ia extremely urgent. I am using pedl service in Pune station to koregaon park. My cycle number is 3236650.. I unclocked the cycle and my trip started in mid night 12.15 am. And the cycle locked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 16 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.

I booked a cycle 3219309 but i was unaware that it was broken i left the cycle exactly at the station where i unlocked it but it says lock the cycle with in a near by pedl station. Since the cycle is broken i am not able to ride it nor could i find any near by pedl stations in that area. Now there is excess of deduction in my zoomcar app and i did not even ride the cycle. I tried calling customer service but there was no response.

I had booked a pedl cycle no. 3228916 on 6th september at 7.55 pm & already dropped cycle at 9.15 pm at above bund garden police thana pune.

But i am unable to end my trip at that day & i tried a lot to end my trip everyday but it do not happened anyway..

I also sent a lot of mails to zoom car for help but they don't reply to me.. Who is liable for this irresponsibilites of zoomcar.

The zoomcar we took was already in a bad shape when we took it and there was no provision for us to report the damages as you guys didn't have the option of rear view mirror damage and we mentioned the extra damage in the rear doors. We have photos in order to prove it. We are being wrongly charged the extra amount. The cleaning charge of 1000 is too high and also it wasn't mentioned anywhere. Secondly we are not sure why we are charged of rule breaking and no explanation is provided. Thirdly, the owner of the car has falsified reports of the condition of the car and is charging us illegaly. If the zoomcar executives don't care to address to this issue i will complain you guys to consumer court. So i want a proper and viable explanation why we are not getting the fuel refund of 1300 plus refundable amount of 1000

I booked a pedl on the 8/28/2018.in this pedl i could not end my trip although i was on a working pedl station. I notified about the issue to the team and the assured me that i'll get the refund of rs. 3 which had been accured extra. Again i booked a pedl on 8/30/2018 and tried ending on the same station, i stood an hour just to end my trip but failed to do so. I had read that if the cycle is locked at a working station for 10 mnts inactively it will automatically end my trip. So i thought it will end as previous. But it didn't end and i was being charged for the whole day. Same morning i notified your team about the issue and they asked me some details like cycle number mobile number and city. I provided them everything but later that i did not get any response from the team. I mailed 3 more times about the issue but no response.in the evening i saw that the trip was ended and i will have to pay rs. 96 for it. I was shocked. Is it really happened with me? Guys seriously i was very disappointed that day. The very moment i uninstalled the app and wrote a review on the playstore. Honestly the service you are providing is should be praised. But the only thing you should do about is making ending trip smooth. It takes hours to end a trip. People has no time for waiting team. Please do something. I don't know if i'll get any positive or negative response or may not also. But please there is some need of changes in service. Please do the needful.

I wrote to them several times, but there is no response from the other end.

I have booked zoom car for one day on[protected] to[protected] whose booking id is jps643dku. I have done 315 kms and extra 100kms for which i have paid money. I have also done 2 times refueling which i have uploaded the bills. Other than that i got 8000 rs outstanding balance to pay. I had not crossed any speed limits neither i had done physical damage to vehicle. Please look into this matter.

I took pedal cycle 3217895 from hsr bda complex on saturday at 5:17 pm and ended trip at 8:12.. But i am not able to end trip... It gave timeout.. Parking full... Park near park slot
.. Some one told lock it if it is idle for 10 minutes it will automatically endstrip.. I locked near agara lake entence and went off.. My ride cost is only rs12 but rs27 is deducted from paytm... Please look into this and revert excess amount deducted from my paytm...

Same issue again, every time you are charging extra amount with this

Getting technical error popover when doing end trip. I parked the cycle in pedl station and it is locked

As per the time i used, i should be charged only 3. Not more than that. Please see screenshot

Please end the trip and process the refund asap

Cycle no : 3214149
Mob : [protected]
Name : sourabh

Hi team,
I booked pedl cycle first time and i am not able to end my trip. I emailed your customer care as well as called them twice. They are not helping me. Its been whole night & i am getting charged. Please end trip asap. My cycle no. Is 3189756. I have parked it in koregaon park and i came home after waiting till 1 am. Please help me out, this is not a experience i should get as a first time customer.

I have already ended the trip but still showing as the trip is active and now i am unable to end the trip. I am having an active internet connection.

Requested you to please end the trip form your end. I have used only for an hour but still, the meter is going on

Registered phone no. [protected]

Cycle no. 3183330

City. Kolkata

Still, the trip meter is active and the trip cost is increasing the amount.

I need to say that i have used only for an hour to which my billing should be rs. 6.

While scanning bar code i am gettinh error "you have open compliant from last trip. Unfortunately you cannot start another trip until the complent gets resolved'
I have never opened any complain regarding last trip. Still its showing open complaint. Please close this cimplaint so that i can use your peddle service.
Please find attach screen shots for error which am getting while scanning bar code.
Please resolve this issue as soon as possible.

Dear sir/ madam,
I booked bicycle by zoom car app at 9.56 am today dated 08 sep 2018 in aundh pune. I used it for 15 min. Later i park bicycle into same pedl station. But when i clicked on end trip several times it doesn't respond it is zoom car app problem not mine. Still my bill is running pls stop billing unnecessary. Bicycle no. Is 101079. Pls refund my excess amount which is deducted.

Regards
Giridhar mahajan
Pune
My paytm no [protected]

Respected sir/mam i have booked a car by zoomcar on 11 may to 15 may and my booking id is jps62t911, after completing the ride the amount of 5692 was my refundable amount which will be tranfer to me within 12 to 15 working days and it's been three months the money is not refunded to me, i have complained many times to zoomcar mailed them but they didn't take any action on it, so it is requested to you please resolve this matter.
For any enquiry contact me on [protected]/[protected]

Hello, this ia extremely urgent. I am using pedl service in aundh, pune. My cycle number is 101626.. I unclocked the cycle and my trip started since 02 september 10.02 pm. And the cycle wasnt unlocked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 102 hours unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.
Amount 594 has been debited from my account.
Please refund my money and end my trip.

Hi team,

This is the 4th time i got a mail like this.

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps62elup ka02ag3685 27/04/2018 10:00 27/04/2018 14:25 work work 520 0 5096

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹5096 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹5096 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

I replied several times. Please find it below.
Hi,

As i said several times i didn't do any damage to the car, other co travelers also agreed with the same. The owner of the has been fooling you and trying to fix his own damage with my money and which can't be acceptable. First of all if you did any investigation then why didn't you involve me in that, and most importantly i was told the rear view mirror has been damaged, how can a person damaged a rear view mirror without touching it i have no idea.

Anyway again i am asking you for a copy of your investigation which i asked several times, if i find anything that proves i did anything i would be happiest person to give your money back. Or else as i am living in a civil society i would rather choose a harassment proceedings against you.

Guys this is the forth time i have been getting this mail, please either share some investigation detail, (As i told several times before that we didn't do anything to the car. Or else please stop sending these and please talk to me directly. It is my kind request. Most importantly i am not that rich guys, i can't pay what i didn't do. So please take necessary action and stop doing harassment.

Regards
Manojit

I had rented a car out in Bangalore on September 2nd 2018. It met with a minor collision against another car. The damage is costing the third party around Rs 7600/-
When I contacted Zoom Car customer care they denied the insurance coverage.
Please look into the matter as I am not in a position to pay that much to the other party in addition to the Rs.6000/- charged by Zoom car.

I booked first time a car from Zoomcar.I collected the car from the pick-up location and found the fuel was almost EMPTY and the the AMBER light was blinking on the fuel indicator meter. I pump fuel worth Rs 1000 (13.88 ltrs)in night 3.58Am when i was already running late to airport to drop someone. The fuel station did not give me any sale receipt but i took the purchase receipt from the swipe machine and also a picture of the petrol bunk meter when i filled diesel in the car. When i completed the trip, i dropped the car and uploaded the Fuel bill purchase receipt.
To my surprise they say they will not give me my money back as i did not had the sale receipt of the fuel i put in the car. After i dropped them an email describing what i have described above, i still hear nothing from them and when i called their customer care, they told no, it will not be refunded
I also told the fools to take a look at the odometer readings where you can also see the fuel indicator. It is easily visible that when i picked up the car it was close to EMPTY and when I dropped the car it was at HALF filled mark.
I am seriously appalled and surprised by the response that they are not ready to give my money back. ALSO, When i book the package with fuel, they should have given me enough fuel to run for 135 Kms (my booking distance with fuel package). I request through this portal to refund the fuel amount of Rs 1000 i paid from my pocket ASAP.
Booking ID: JPS64GXX9
Booking date period : 29Th Aug 10:00 PM to 30Th Aug 7:00 AM
Booked by : Bhanu Pratap singh
I am available for any further info at [protected]

I had booked ford figo for pick up in pune at 9 pm on 24th aug 2018 and returned on monday night 27th aug. There was a damage fees billed to me is incorrect and here are some facts:

1. I had booked the above mentioned zoomcar ford figo (Booking id jps64w8mz) on rent starting from 9pm on friday 24th aug. However the car was handed over to me only at 10 pm. The car was not ready when i arrived and the fleet executive present at site was very impolite and reluctant to handover the car to me. While completing the checklist i could not find few documents like road tax and rent a cab scheme also the toolkit in the boot of the car, when i raised this issue to the fleet executive he was reluctant to cooperate and was extremely rude in his responses towards me.
2. The car pickup point is a very shady and dark place and it was all muddy to even walk around that place, but still i could manage to take a video of the car from outside, it was not possible to make a thorough check of the car before handover, moreover it was rainy and the car was handed over to me one hour late. I checked that the spare wheel was available in the dikki so i marked the checklist as complete.
3. On saturday morning 25th aug around 8:30am, i was driving from pune towards mahabaleshwar on highway and in the middle of the road suddenly i felt the car steering was harder to move so i stopped on the road side to check and i saw that the front right tyre was less inflated than the rest of the tyres.
4. As the highway was very busy it was not safe to change the spare wheel on the highway and i asked a villager for the nearby tyre repair shop. There was one luckily close by around 100mtrs from where i had stopped the car so i drove till there.
5. The tyre repair shop guy inspected the front tyre and said it can not be repaired and suggested to use the sparewheel instead. Then he took out the spare wheel from dikki and showed me that the metal rim of the sparewheel was not in perfect condition. He suggested that it will not be safe to drive on the sparewheel as there are some bends on it and suggested me that instead of placing the sparewheel as is, he would rather swap the tyre from sparewheel to the front wheel and the tyre from front wheel to the sparewheel in dikki.
6. I called customer care immediately and informed the same on phone on saturday morning 25th aug about 9:00am while i was at the tyre repair shop. I was advised to use the spare tyre and not the spare wheel.
7. As per the instructions the tyre repair shop guy swapped the tyres and not the complete wheel from the sparewheel. So in effect the metal part of the sparewheel was never used in my entire journey.
8. The metal part of the sparewheel was already having some bends and those are not caused by me. The only damage caused during journey was the front tyre which was swapped with the spare wheel.
9. I've already shared the photos of the wheel yo prove my point but they would not listen and send one offer other reminder mails and collection notices to harass me.

If refund is not provided i intend to go to consumer court and claim for mental harassment i was subjected to.

At the time of returning the car the same fleet executive at the site (Same guy) was again very rude and was not ready to listen and adamant that i have to pay the damage for the sparewheel even though it was not caused by me. He is very unethical unprofessional and impolite. I request you to please take necessary disciplinary actions against him and refund the damage fees billed to me in error. I have a long standing relationship with zoomcar as you can see from my records, i've been a loyal and a good customer, there have never been any such incidents in past in any of my trips, but this, one fleet executive will ruin the relationship built over many years.
Requesting you to refund the damage fees billed to me. The zoomcar guys are coming after me literally extortionate me threaten me to take legal actions and charge 18% interest and all. Very unethical and rude people. Customers matter nothing to them. Zoomcar should be banned.

Thanks,
Atul dande

Hello team,

If you people do not response to the email what is the use of resolving issues by just giving a mere email id.
I have mailed you, attached screenshots but yet not received any response nor my money.

I used to be the biggest fan of pedl zoomcar when it was first launched. But after my last trip i not only feel disgusted but was literally harassed in the whole scenario. I do not recommend it to anyone again.

I have a paralyzed patient at home and it was an urgency. Hence, i booked a cycle 3172286 from my office in kolkata, infospace gate 1 and took a ride till narkelbagan that is a 3-4 minutes ride in total.

But after i got down and locked the cycle, i was unable to end the trip. I stood there for next 30 minutes trying hard to end the trip but it did not happen. After that again 3 rupees was charged for the next 30 minutes.

I took a ride for 3 minutes and stood by a cycle like a fool for next 1 hour to just end a trip. May i know whether you people are aware about the time=money concept? I could have easily walked for 8 minutes, but it was urgent for me to reach home, and that is the sole reason for me taking a cycle.

I lost an hour, missed all the buses and finally not only reached late at home but also lost 6 rupees. Kindly have look on issue and help resolving it on priority.

Regards

Below is the response from zoom car

When i submitted the car there was no damage and i was informed there is damage in the evening almost after 10 hours

But they are not ready to refund neither calling to discuss and explain

Email below :
With reference to your mail, we do understand your concern regarding the booking id: jps64g6zz and we apologize for the inconvenience caused. However, we checked and confirmed with our team that the charges applied to your booking jps64g6zz are genuine and valid. Unfortunately, the charges shall not be reversed or waived off. Request you to acknowledge the same and kindly bear with us.