Zoomcar Complaints & Reviews

Sir/madam
I booked a zoom car on 28th September 2018 in Jaipur. Due to some hurry I didn't go through all the docs shown to us. After sometime we found some issues in the car like the AC wasn't working, speakers were not working properly. We even contacted the concerned person he told us to either return the car rather than replacing it. We somehow managed to travel with the same car. When we returned the car the person checked the file and found that RC was missing from it. We didn't even took the file out of the car. The person didn't even listen to us and charged us for an outstanding amount of Rs. 20000. How is that possible to charge 20000 just for a lost RC. This is strictly not acceptable. I request Zoom car to please look into this matter asap.
The customer care number isn't working. I request you please respond and take actions asap.

This incidence is from Jaipur, Rajasthan. At about 23:50 hrs on 29th September 2018, Zoom car number RJ 14 TE 3868 tried to overtake carelessly from left side of our scooty and even hit the leg of pillion rider at Jawahar Circle, Jaipur. I have registered a complaint to the nearest traffic officer. I want strict action against the driver of the car and proper legal procedure. I also want the details of the driver and driving licence number.

From past 50 mind I'm trying to end the trip but it's not ending and in return shows as time out. I unlocked the cycle from one point and kept there only trying to lock but no use and there is no customer service number to call so that this can be end from their end

Please do the needful immediately as money is getting added

3218398 is the booking number after so many times there is use of ending the trip

Cycleno.-3235605
I have beeing trying to end the trip for last 3 hour but it is not ending... After some time it is getting timed out... Trip cost is now 18 rs and i have used the cycle only for 32 mins and after 32 mins i have locked the cycle at pedl station and started ending the trip from mobile application... But still am not able to end the trip

It very upset and frustrating moment for me. I am unable to end trip from past 3hrs. Even i did resistered complaint on? (I am at pedl station unable to end trip). Kindly take an action and do the refund amount. I will never ever again going to use pedl cycle.
Newtown kolkata db community market
Pin code 700156
Mobile number [protected]
Cycle no:3203538

I took a zoomcar that looked all fine when i took the video. When is started driving it the mirror on the left side fell apart without even an accident. For this false happening and carelessness of zoomcar i was charged rs.6000 from zoomcar. They refused any debate from my side and me being a student was threatened by legal proceedings without even my mistake. They not even reached a negotiation. Worst car rental app and worst experience.

I have booked a zoomcar with booking id #jps64dbhu.

I have booked the car at 2:09 am. Before booking speed limit specified for the car is 125 kmph. After i have done all the payments and booking is confirmed i received a mail saying the car restricted to speed of 80kmph. Thus i cancelled it at 2:35am. Since there is break in zoomcar policy itself there should not be cancellation charged.

Desirable solution: no deduction from the refund amount.

Cycleno.-3249830
I have beeing trying to end the trip for last 1 hour but it isnot ending... After some time it is getting timed out... Trip cost is now 6 rs and i hv used the cycle only for 10 mins and after 10 mins i hv locked the cycle and started ending the trip from mobile application... But still im not able to end the trip

The same issue is facing for cycle no. - 101570

Please resolve this issue asap. And don't charge us for the services which we haven't used it.

Thanks,
Deepika pardeshi

Issue: Promised an hour's extension but have charged late fee.

My Booking ID is JPS64S8L4.

I had booked a Tata Hexa for a short trip with my family on 22nd Sep 2018.

It was supposed to be delivered home (Kumaraswamy Layout) at 9 AM.

However I got a call from Zoom Car team (Spurthi) at 7:25 AM who apologized saying that car has met with an accident (one at Swagath Garuda Mall) and thus home delivery cannot be given.

We were more than 5 members so I did not accept Eco Sport option.

I then was asked to pickup from Rajajinagar. I said that it was too far. She mentioned that the only other option for 7 seater was in Koramangla (Sony world signal).

She also mentioned that I will be given 2 way cab refund. I also asked for credit for excess KM as I was traveling north of Bangalore and beyond and I would have to travel all the way back to Koramangala. She said that only one of them can be provided.

I also asked for an hours extension as I had to now travel all the way to Koramangala to pickup and drop back and thus dropping by 5 PM was doubtful. She agreed for 1 hour extension.

I took the car and finished my trip and reached by around 5:30 PM. I also got a call from Zoom car executive Mohan on whether I had returned the car.

I mentioned that I was in the parking lot and about to return. He also helped me fix the closing of booking by giving instructions to Jeevan (zoom car person on the parking lot).

I mentioned that app is showing that I have exceeded the end time.

He mentioned that the extension is available so not to worry.

The same was told by Jeevan but he asked me to call customer care to waive this off and make the payment.

I tried several times to contact the customer care but the call would disconnect upon pressing option 6. Finally I decided to take email support.

Those guys kept mentioning that Late fee is valid and as per policy.

Their support reply would be only once per day and I was getting emails from Zoom car to pay the remaining amount in which Late fee had been levied.

I finally entered the refund questions queue and asked the customer care executive to help me waive the late charges.

To my surprise, he said that I had denied 1 hour extension option with Rajajinagar pickup and thus late fee was levied!!! He also said that 300 credits were given as I picked up Koramangala. I argued saying that Zoom car had caused inconvenience by not giving vehicle on time and made me travel 11 KM to pickup the car. So that credits were given as an inconvenience as explained by Spurthi on 22nd Sep morning.

He said that no matter what, the decision is final and the charges have to be paid.

I have paid the charges and am extremely disappointed with Zoom car to have promised something and now talking policies.

Please help me refund the late charges and provide me justice.

They have to understand how to put oneself in customer shoes and ask what would they do if they were called 90 minutes before the car delivery time and given options to choose between a 15+km pickup point and a 10+km pickup point.

Cycle no. 3182894
I parked the cycle but before my trip ended someone took the cycle. So help me. I don't want to be charged for no reason. The app tells me to lock the bike. But now i am not near the bike. So i can't lock it. Help asap. I cannot reach to my bike now and lock it into a pedal station. I travel on a daily basis. So i won't be home until eve. And that bike didn't end trip before someone other came and took it. I had locked it before leaving so that means other trip would have been started. Help me or refund my money. Make it asap. So i won't get charged.

Sir/ madam

I am living at vastushree adrina bldg,
Mundhwa, manjari road, pune.
I took a bicycle and came to above mentioned area, but my trip could not ended as it was showing me message to park bicycle at pedl station only.

Since from last 5 years population density of this area got increased at very large and the city bus frequency here is very very low.

So i kindly request you to increase the pedl stations in this area near orbi school.

Thank you.

Hello,
I started my pedl trip with cycle number : 3169578.
I am unable to end my pedl trip now. I parked the cycle on pedl station and physically locked it. The amount charged to me is increasing every hour. Can i please get a quick response on this?

Also, i have tried communicating this to pedl help but no success. Please can you resolve and respond to me with the fix for this.

Hello team,
I had started ride and end the trip on 26 Sept 2018 at 08:08 AM for which It cost me Rs. 3. Amount deducted from Paytm.
I did not raise any complaint regarding the same. But still on the next day when I try to start new trip it says 'Complaint open can not start new trip'. Please resolve this ASAP.
Thank you.
Cycle No. 3197521
Email : [protected]@gmail.com
End trip time 08:08A, 269 Sept 2018.

Hi Team,

I am unable to end my trip. I have tried to end the PEDL trip at many location at new town Kolkata but unable to end the trip.

I have transferred all my paytm money to some other account and bring the cycle at my home..

I am facing the similar issue each and every day. Please do the needful and help me to sort out this issue.

Cycle number : 3213738

Only RS 3 should be deducted from my account because I am trying to end the trip from 4:05 PM

Regarding the booking id JPS64P34Z the booking was for 10 september 2018 10PM TO 13 september 2018 2AM
Now first of all i was provided the car in which there was problem of clutch slippage i had picked up the car on 10 september 10PM and after experiencing problem i had immediately contacted the zoomcar on 10:55PM same day and at that time i was connected in conference call with the zoomcar Ahmadabad team and the zoomcar executive and at that time i had explained it to them the problem which was occurring and i was told to take the car if problem is there next day do contact us back.

And the next day still the problem was there in the of clutch slippage and again i had contacted the zoomcar for around 4 times regarding the problem and then i was called back by zoomcar team and i had explained to them the whole issue which i was facing and the executive told me that do check the car with the local service center so that the problem can be solved.I had in the evening checked to the service center i was told there is some problem with the clutch and it can be rectify only after it has been opened.Then again i called the zoomcar executive and when i was called back by the zoomcar i was told to repair that problem which is being faced with the clutch and to take photos of the spare parts which is to be repaired or replaced and do take the bill. I had taken the bill which i uploaded in the zoomcar application and on 19 september i got called back by zoomcar and had told me to send the photos of the damage part i instantly mailed them back with the photos.

Now after that i called the zoomcar every day regarding the issue and for refund every day i used to get only one answer to wait for 24 hours.
After 19 September when i had mailed them the photos i got call on 24 september from ZOOMCAR AHMEDABAD and he asked me what was problem with the clutch i had explained him that as per local service center person who told me that there was some problem in clutch because previously some customer of zoomcar might have driven the car with half clutch pressed so then only the problem comes in clutch plate and so with out any option and with the consent of zoomcar executive i had to do that.Then afterwards zoomcar Ahmadabad person asks me for job card i explained him that jobcard was taken back by local service center as after the repairing work is over i was provided with the bill and job card was taken back by them and also i was not told by any zoomcar executive to take photo of jobcard and i was only told to take photo of damage part and to take bill which i did so after 11 days and the trip getting over now why asking for jobcard if it was necessary then you should have told me the same day to take photo i was only told for bill and the damage part photo.

So from my side i have given all my explanation further you can check the call records everyday i have to call regarding the refund issue it has been 11 days since the booking has been completed and i was promised that refund would be issued in 5 days i am not at all satisfied with your service further i request you to refund the maintance amount asap

I was using pedl number 102044 and now i am trying to end the trip but still unable to do so. It's very urgent, please help me end the trip and i have used for 1:30hrs so place charge me for that and refund the rest amount. It's very urgent.

Also please mention some direct number or hotline as i see many of the users are facing the same issue as me.

Hi,
I booked a cycle 101533 from my residence and moved to najrul tirtha, newtown kolkata using around 5 mins only. I have tried ending the trip at the pedl station but its always says "sending request". After trying for 5 mins, i left the cycle in locked state at pedl station and came to office. Since then countdown is going on and after 3 hrs also, my trip hasn't ended. Till now i have been charged rs. 18 and countdown still continues.
Kindly have a look on this issue and arrange to end the trip immediately and also help to get the reimbursement of extra amount deducted.

Cycle number 101533
Name - anupam
Area - nazrul tirtha, newtown kolkata

Hi team,

I booked a cycle 3201867 stationed at nbcc vibjyor towers (Kolkata) & used it for around 5 minutes, but was unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2 hours ride as well. This had happened twice with me. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3201867
Name - vishnu
Area - newtown, kolkata

Dear,
This is divyansh dalmia my booking id is:- jps640khp,
Your company has raised a bill of 300/- for a tire puncture. During pickup the driver told me that the right side tire is puncture. I said him that it must be because there is low pressure in that particular tire, then i told him that we can go and have a check in the near by petrol pump so that we can put some air and check it but he said we will self inspect it and will raise the amount for the same. If a customer is saying that we can go just 200 mt. And have a check what was the issue i don't know. I had a talk to some supervisor but regret it because he was just repeating his words that the tire was punctured we inspected it and the issue is viable and i have to pay for it. If for instance i had said i have filled the diesel but i didn't showed the bill but i keep on saying yes it was this % filled and i have drived this much km will you guys accept the same. For a tire puncture 300/- is also a very high charge which can be done in a minimal way but you guys have your own policy which clearly states that we won't listen to the consumer even if he is ready to go for the inspection himself.
300 rs. Is not a big thing to pay but without confirmation i won't be paying as your representative didnt went with me to check.

Used cycle no. 3171232 from koregaon park pune
Returned under 35 min, unable to end trip with error request timed-out
It's been days past that, locked the cycle and went home, i can't stand beside the cycle and keep going to check anymore.
I know the money is minuscule here, but it's the principle here of charging more that 400-500% of what he was promised before.
And still cant end the trip and had to delete the app.
No customer care number to call to. All numbers divert to the car app for zoomcar.
My paytm balance completely wiped out.
Extremely dissapointed.