Zoomcar Complaints & Reviews

Hi team,
I booked pedl cycle first time and i am not able to end my trip. I emailed your customer care as well as called them twice. They are not helping me. Its been whole night & i am getting charged. Please end trip asap. My cycle no. Is 3189756. I have parked it in koregaon park and i came home after waiting till 1 am. Please help me out, this is not a experience i should get as a first time customer....

I have already ended the trip but still showing as the trip is active and now i am unable to end the trip. I am having an active internet connection.

Requested you to please end the trip form your end. I have used only for an hour but still, the meter is going on

Registered phone no. [protected]

Cycle no. 3183330

City. Kolkata

Still, the trip meter is active and the...

While scanning bar code i am gettinh error "you have open compliant from last trip. Unfortunately you cannot start another trip until the complent gets resolved'
I have never opened any complain regarding last trip. Still its showing open complaint. Please close this cimplaint so that i can use your peddle service.
Please find attach screen shots for error which am getting while scanning bar code.
Please resolve this...

Dear sir/ madam,
I booked bicycle by zoom car app at 9.56 am today dated 08 sep 2018 in aundh pune. I used it for 15 min. Later i park bicycle into same pedl station. But when i clicked on end trip several times it doesn't respond it is zoom car app problem not mine. Still my bill is running pls stop billing unnecessary. Bicycle no. Is 101079. Pls refund my excess amount which is deducted.

Regards
Giridhar mahajanbr...

Respected sir/mam i have booked a car by zoomcar on 11 may to 15 may and my booking id is jps62t911, after completing the ride the amount of 5692 was my refundable amount which will be tranfer to me within 12 to 15 working days and it's been three months the money is not refunded to me, i have complained many times to zoomcar mailed them but they didn't take any action on it, so it is requested to you please resolve this matter.
For...

Hello, this ia extremely urgent. I am using pedl service in aundh, pune. My cycle number is 101626.. I unclocked the cycle and my trip started since 02 september 10.02 pm. And the cycle wasnt unlocked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 102 hours unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number...

Hi team,

This is the 4th time i got a mail like this.

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps62elup ka02ag3685 27/04/2018 10:00 27/04/2018 14:25 work work 520 0 5096br...

I had rented a car out in Bangalore on September 2nd 2018. It met with a minor collision against another car. The damage is costing the third party around Rs 7600/-
When I contacted Zoom Car customer care they denied the insurance coverage.
Please look into the matter as I am not in a position to pay that much to the other party in addition to the Rs.6000/- charged by Zoom car....

I booked first time a car from Zoomcar.I collected the car from the pick-up location and found the fuel was almost EMPTY and the the AMBER light was blinking on the fuel indicator meter. I pump fuel worth Rs 1000 (13.88 ltrs)in night 3.58Am when i was already running late to airport to drop someone. The fuel station did not give me any sale receipt but i took the purchase receipt from the swipe machine and also a picture of the petrol bunk...

I had booked ford figo for pick up in pune at 9 pm on 24th aug 2018 and returned on monday night 27th aug. There was a damage fees billed to me is incorrect and here are some facts:

1. I had booked the above mentioned zoomcar ford figo (Booking id jps64w8mz) on rent starting from 9pm on friday 24th aug. However the car was handed over to me only at 10 pm. The car was not ready when i arrived and the fleet executive present...

Hello team,

If you people do not response to the email what is the use of resolving issues by just giving a mere email id.
I have mailed you, attached screenshots but yet not received any response nor my money.

I used to be the biggest fan of pedl zoomcar when it was first launched. But after my last trip i not only feel disgusted but was literally harassed in the whole scenario. I do not recommend...

Below is the response from zoom car

When i submitted the car there was no damage and i was informed there is damage in the evening almost after 10 hours

But they are not ready to refund neither calling to discuss and explain

Email below :
With reference to your mail, we do understand your concern regarding the booking id: jps64g6zz and we apologize for the inconvenience caused. However,...

This complaint is regarding my booking jps64wus8 for which i have been charged damage charges whereas i have provided the customer support with both pickup and delivery videos where the condition of the car is exactly same at both the times. Additionally, i have been asking them the proof of damage which zoom car has been unable to provide till now even in last 7 days. They are simply sending emails, messages which i believe is a harassment.br...

Hi this is koushik from bangalore, i took zoom car on 4th aug to 5th aug and booking id is jps64moqg.
After the ride i was waiting for the bill breakup to complete the payment. Later i got the call from zoom car support asking for the payment of balance amount and they gave a link to make the payment with 10% off.
I paid the balance amount through the link (Citrus pay).

But still i'm getting mails from zoom car...

I have booked a cylce (no. 3204666) from Zoomcar Pedl, a place which is away from the station. In other words it was kept away from the station and I tried to unlocked it. But at the time of ending my trip, it didn't worked and the fare is increasing rapidly every hour. I tried to contact the company but they ingnored as I have dropped several emails. The fare have crossed 470 INR and is rolling on still. Please help me to end my trip because...

I am subhajit from pune. I had booked a pedl cycle at 2.23 pm from the parking lot in front of cosmos bank.
The cycle number is 3220915.
Although the space was available at the parking i couldn't end the trip. This went for the next two and half hours and i couldn't do it. The app kept crashing and kept providing flimsy reasons for the same. I tried at two different parking lots yet the result was the same.
I had suffered...

I used the pedl service for the first time today i. E. 04/09/2018 with the cycle number 102555 in hsr layout, bengaluru and parked the pedl at a nearby station as per the markers (Which showed 5+ meaning more than 5 cycles are parked there) showed by the app. I was able to see only 3 other cycles parked over there. So i locked my cycle and tried to end the trip. And repeatedly i have been getting the error that the parking is full at that...

I take 3251239 ride last night at high street, balewadi, pune, maharashtra, for 15 min round about 9 pm for just enjoying my child, i locked cycle physical but in app i am not able to locked the cycle, i. Try many time but no work still asking for extend the trip tell me what to do? Now the cycle is locked and able to un lock,
Now 11 am it's showing rs 78/- charges,
Please guide...

There is no pedl stand in rupena agrahara bust stop, bangalore. Daily i have to commute 1 km from there to my office and find at least 2 pedl cycles lying there. However, these cycles don't have their trips ended yet and so can't be unlocked. Also i can't use pedl to reach back to the bus stop.

The fact that people are using pedl to reach the bus stop in spite of there being no stop there shows the need of people to have a...

Your zoomcar booking: jps64zset

I have booked and returned the zoom car on july 21 - july 24 2018, with the booking number of jps64zset from bangalore.

I have received a final statement with the message cut and pasted below.
Payment received 23, 939 my zoom car total charges was 22, 360.
However instead of getting 1579 rupees as refund i got 0 rupees refund.

Please give me a refund...