Zoomcar Complaints & Reviews

Sep 10, 2018

Updated by namanag1989 Hi Zoomcar,

I think you haven't read my complaint correctly. 1st of all who is asking you to reverse the damage charges, I am just asking you to provide me the proof supporting the damage has been done by me or during my booking. I have provided your support team 2 videos, 1 which was taken at the time of pickup and another at the time of delivery. Both videos show the car in exactly same condition with no added damage.
I am giving your team 24 hrs to provide the required response with necessary supporting details otherwise I am going to file case in consumer court against you. Additionally, for your reference there are complaint ids where you can track my email responses and which shows that you are not providing me the proof of damage to support the charges.
CASE:975696
CASE:975591
CASE:974513

Thanks,
Naman

Sep 04, 2018

Updated by akashrph1998 I have booked a cylce (no. 3204666) from Zoomcar Pedl, a place which is away from the station. In other words it was kept away from the station and I tried to unlocked it. But at the time of ending my trip, it didn't worked and the fare is increasing rapidly every hour. I tried to contact the company but they ingnored as I have dropped several emails. The fare have crossed 470 INR and is rolling on still. Please help me to end my trip because they are not helping me to do so. Really horrible experience with zoomcar as they are not even reply me to help.

Sep 01, 2018

Updated by RAJU BOKAN Cycle is park near sai dham from where I have been taken for ride and cycle no is3166451

Sep 01, 2018

Updated by Bhavi1997 Still not received the refund instead you are asking me to clear the outstanding of rs 129.shame on u guys and shame on zoom car

Sep 04, 2018

Updated by Bhavi1997 I have already shared all details to your dedicated site earlier .

Sep 01, 2018

Updated by kart28 I booked zoom car's Swift AT model for a trip in Bangalore.(ID-JPS64WLGS) When I picked up the car, the car was already in a pathetic condition. There was no cleaning in the car, all the tissues and bottles from the previous ride done by someone was littered around inside the car and also the water for the wipers was empty. The interiors were dusty as if the car was not cleaned and also not inspected by their quality team.
I called them and informed about the same. The Ignition Certificate was also missing.
Their was no quality check done.
I took the car at risk and after around 120 km, the car overheated and smoke started coming out of the bonnet. I stopped and called their road side assistance which was of no use. I was transferred to some lady named Sanjana who didn't tell her designation and neither her last name and when I asked about her last name, she sarcastically replied that 'I don't have a last name'. This is their customer service. I had to wait in Hebbal for the next three hours until their towing van came and that too after multiple calls and harassment standing right in the middle of the road. I told that the vehicle given to me was not in a good condition. They said to investigate the matter and now they have charged me with a hefty amount of 7863 INR for clutch plate damage. I talked to them about it and they threatened me by saying they'll file a complaint in the court if I didn't pay the amount and will be charged 18% per day. When i asked further, they said the quality inspection was done before I booked the car but if the quality inspection was done then why the interiors not cleaned and the water not refilled? Does this not come under quality inspection?
To which they replied the same thing that quality inspection was done.
Obviously no inspection was done. The car was in a pathetic condition.
So the clutch plate was damaged before only. How can they allow such a vehicle to be available for the bookings? What if instead of the clutch, the brakes were damaged and it could have lead to a serious fatal accident and they would have not bothered even if someone would have died.

They have started a new scam to loot the customers. First they give the car for a cheap price and then after the booking is completed, they impose the damage charges which were never done by the customer.

It has happened twice with me in a span of 15 days. The previous trip, I was charged 500 INR for bumper damage but the field executive thoroughly checked the vehicle when I deposited it back and nothing was damaged then. Then might be some other guy or car might have touched my car while it was parked and to save the money they put the blame on the person who booked it last. Why did the executive who examined the car didn't tell me about any damage then? TO save himself, he updated that the damage was done by the customer coz he was not doing his job properly as someone just damaged the vehicle in his parking under his surveillance so to save himself he put the blame on the customer.
I let go of the previous thing but this 7863 RS is real harassment which shows the class of the company and how pathetic the service is.

Even now, they'll reply that inspection was done and the charges were legit.
My question is that if zoom car says that the quality inspection was done before handing over the car to me then why the water and interiors were so messed up, which clearly shows there was no quality check done. To which they will reply that we called so that you could get the car cleaned. What nonsense is this? When the customer will complaint then the quality check will be done and why after picking up the car, it will be cleaned?

Thy are not running a company but a Total scam racket and should be escalated at the highest level of treachery and fraud.

Oct 14, 2018

Updated by Kanishk Baranwal it is not yet resolved... what are you doing?????