Zoomcar Complaints & Reviews

I rented a verna in zoom car for 7 hours on 8th of august my booking id is jps648l2i, were i went to airport and came back, then i left the car around 6:10 while checking out i was reaptedly getting the error stating the car is not in the hub then i checked with one of the person in the hub he suggested me to park the car in other spot were we did and try to check out same error occured then i showed the error to that person he called someone and told us to leave the car stating he will lock the car we left the car and came back but later i was penalised for 490 due to late checking out, i was like that was not my mistake and tried contacting the customer care but the ivr was wrost it didn't took the car number and the next day got a call from the hub stating that i have penalised for 10k because of radiator damage, then we rushed to the hub the person connected me to the customer support when checked with them they were stating that underneath the engine is damage we didn't convienced at that time and even he took a complain stating we will check with the damage but you have to pay late penality we explained him everything then later he arranged call back then later i got a call from the zoom car stating the penality is valid and we have to pay then i requested what is the reason then she is stating due to engine bedding sound and i was like everyone are givening a different reasons and requested her to share the service report as everyone are giving a different reasons but i didn't get any valid acknowledgment till now,

Dono what to do i was penalised 10490 i'm following up with zoom car for valid evidence they are just stating according to the terms and condition nothing apart from this,

Why customers are penalised without any evidence and why zoom car not sharing any service reports or the job works, why there is no proper evidence filed before the penalisation??

Booked a cycle 3174529 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 3 days ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

I have never zoom car but from jul 18, i was getting emails that i am booking zoom car. Then i found out that someone used my email address from banglore and booking cars. When i called and email customer care they said it can't happen. Then i changed the phone no in the zoom car as i got email from zoom car. Now again i was getting messages in my phone that i am booking cars again and it did not stopped. Now the fraud who was booking zoom car stopped booking and his outstanding came to me that i have to pay for it. I told that i am not the one and the driving license is not in my name. But zoom car customer service is not even listening. They are saying to me to pay. Which i have never took.

Also point to be noted. The name of the person is tameem,
This licence i am attaching and his phone no also in the screen shot.

I called the real culprit and he is rejecting the calls.

Hi,

Today i took pedl cycle for half an hour but i am not able to lock cycle manually so not able to end tour. Because of this money is getting deducted from paytm account. Kindly do needful. And i am not able to lock it so can not keep it anywhere else on road in fear of getting stollen by anyone.

Cycle number : 102482

Regards,
Cleyopas

Dear sir,
My friends were wrongly using my driving license without my intimation from a fake mail i'd [protected]@icloud.com to book zoomcar although my dl was already uploaded in my id [protected]@gmail.com standing verified... I had repeatedly complained regarding this issue but zoomcar has always been replying that they need a mail from [protected]@icloud.com to block the account.. But the users of my driving license are denying to that inspite of my request.. Yesterday night that is 17th august 2018, i had uploaded my driving license and aadhaar again and my live photo, then i got it as approved from zoomcar, still when i'm forwarded to booking page zoomcar shows me that i'm blacklisted.. Hence i want a solution for the above problem as soon as possible..

Regards
Jagannath ghosh

Hello,

I had booked a tuv 300 for 3 august 2018 to 4 august 2018, my booking id is jps64rvvd. After booking, an executive called me and she said that tuv is not available so we are providing you mahindra scorpio, i agreed but i told them that the car should be serviced. On 4th of august we guys left for mahabaleshwar for our trip but after crossing 20km from pune a burning smell started from the engine with a sound.
So we thought to stop the car and call the zoomcar customer support. We called them around 6a. M. But your team sent help to us at 12 p. M. They said that they will provide a cab for us in which 50km are free but after that the taxi charged us at double rate. We had already faced so much difficulty because of the horrible condition of your vehicle. We had to wait on the highway for 6 hours.

Even then we paid the taxi bill, our trip was ruined totally and when i contacted customer support they said they would refund the money within 3 to 5 days. After 5 days i tried many times to contact customer support but no one picked up the call. Is this how customers are supposed to be treated. I am utterly disappointed by your company.

On top of that, around 10 days later an executive called me and said that the engine was seized and we have to pay 10000. Firstly, if your vehicle was damaged, how can you levy that on a customer. We are not responsible for this damage and we refuse to pay any costs. Instead of refunding our amount, you are charging us falsely. I thought that this company was trusted, but now i won't be suggesting anyone to further use your services. I hope i get a reply on this mail, and get my money back or i will have to resort to the consumer forum and social media to unveil your horrible services.

I have booked a tuv 300 for 3 august 2018 to 4 august 2018, my booking id is jps64rvvd. After booking, an executive called me and she said that tuv is not available so we are providing you mahindra scorpio, i agreed but i told them that the car should be serviced. On 4th of august we guyz left for mahabaleshwar for our trip but after crossing 20km from pune a burning smell started from the engine with a sound. So we thought to stop the car and call the zoomcar customer support. We called them around 6a. M. But your team sent help to us at 12 p. M. They said that they will provide a cab for us in which 50km are free but after that the taxi charged us at double rate. We paid the taxi bill, our trip is ruined totally and when i contact customer support they said they refund the money within 3 to 5 days. After 5 days i tried many times to contact customer support but no one picked up the call. After around 10 days an executive called me and said that the engine was seized and we have to pay 10k. What kind of service is that where we dont even utilized goods even in place of refundjng money they are asking for more.

Recently i made a booking on zoomcar. But here we are facing flooding issues near the pickup point and all other transportation we're stopped that time. Because of that i cancelled that booking. While cancellation time it was showing it will be renfunded but now customer care telling not able to refund. Their policy page was showing i am able to get a refund. Attached screen shot

Hi team,

I'm fed-up with zoom car service now a days.

I have been charged 1000 rs as a cleaning charge for my booking id - jps64ul4t but when i took the car itself it was not clean and this was intimated in zoom app with inspect and proceed but still i was charged.

When i called zoom car customer care it was so difficult to reach the customer support executive and he was so irresponsible, asking...

Team,
Your pedl service is getting worst day by day. Yesterday i finished my trip by 12 mins but it was not getting ended.
Page was going round and timed out. It did not end trip instantly.
Instead of rs 3 for 30 mins, rs 6 was deducted after 40 mins which is a shame for pedl service. I will escalate the matter because it is happening almost everyday with everyone availing your service.
People are being harassed because of your crap app service. People can not end the trip because of the latency issue with your app and their money gets deducted from paytm.

I am being appalled with your nasty service.

Regards;
Bikram singh
[protected]

On aug 17, 2018
I am nutan, i am using zoomcar pedl service. I always unable to end-trip and end up paying more money (They charge more).

I use the pedl cycle no 3220302 up to 30 minutes and end trip at 3.05 pm by paying 6 rs later i saw the the application does not allow to end-trip and trip is live and on 10.15 pm i got sms of 48 rs hence end up paying more money to the zoomcar company.

There is no facility to reach out customer care number. Please help me solve the problem...

I have booked the zoom car(ID: JPS64UCJU) on 14th Aug at 4 pm. But I was not getting a zoom car my expected time. It will reach around 6'o clock. I was getting a lot of frustrated at that moment. Whenever I called zoom car customer service, they said within 5 mins it will reach your place. 4.15pm to 5.40pm I did get same 5 mins answer from your services. The same 14th morning I did a mistake in booking(ID: JPS64U7GZ) instead of 14th I did book 21st. So I cancelled that trip and zoom services deducted 200 rs immediately. Zoom Service What do you have the plan for your mistakes?

I am Anjaneya, I am using Zoomcar PEDL service. I always unable to End-Trip and end up paying more money(They charge more).

I Generally use the PEDL app up to 30 - 50 minutes but the application does not allow to end-trip hence end up paying more money to the ZOOMCAR company.

There is no facility to reach out customer care number. Please help me solve the problem.

Dear Zoomcar (Never Stop "Harrassing"),

I booked XUV 500 on 13th August @ 2PM till 5PM for 3 hours. When i reached to pick the car it took me 1:30 hours to search the car with the help of your customer service. The car was parked at least 500 mtr away from the actual location shared with me. The Customer care and your ZAP associate were blaming each other for the wrong location instead of helping me out to search for car. I had to struggle and walk a lot through each lane on location address to search for the car and it was parked in dump yard. It was an endless harassment.

Your absolute poor service continued. Thereafter, when I decided to drop the car without using it as I had already lost almost 2 hours searching and unlocking the car. I was left with 1 hour of booking and had missed my plans for the day as well.

The app didn't let me complete the check out for 30 min adding to more waiting time. When i reach customer care he told me there was some problem during check in process and hence it was not allowing me to check out. He helped after taking around 15 min to lock drop off car the car.

To my Surprise, you delivered me a additional charges for a cleaning fees. when the car was absolute mess already from exterior and interiors. moreover, i did drive the car for even 1 km and paid for utmost harassment for Zoomcar for complete duration of my booking.

Lastly, I do not give any damn to Zoomcar (Tit for tat) and its Fraudulent practice of charging customers with unreasonable extra charges even after poorest service & not paying for the charges. You are more than welcome to block me out of your pathetic app and service.

The lock of the cycle was already broken when i had unlocked it. I came to know when i was about to lock the cycle. So i am unable to end the trip. The trip is being extended and the money from my paytm wallet is being deducted. Also there is no customer support on phone. Your customer care is totally #. After dropping a mail, you say you will reach me within 24 hours. And what do i do till then? Pay you ₹3 per minute? I need my money back and an answer from the company.

I booked zoomcar id - jps64hgld from 12pm on 12th aug 2018 to 2.30am 13th aug.
When we went to return the car no zoomcar person was there. The car was delivered in exactly same and good clean condition at 9pm. After we left i got 1000 rupees cleaning bill which is total fake and fraud as the car was provided in clean good condition. Upon calling zoomcar customer care they provided no help and asked to pay such charges. I am a regular zoomcar customer and this kind of fraud charges are intolerable.
Kindly remove these charges as this is simply black money collected by the zoomcar person

I took a car from zoom car from dwarka and when i took it there was a dent on the bumper and scratches all over the, the car was dirty from outside as well as from inside, its tyre was punctured as well. I changed the tyre after it was fully deflated on the main road and took the car along with me, however i choosed the car with empty fuel as well and then i refuled it. I returned it before time and now i have been charged 10000 for the dent and scratches which was made before i picked it up. I want to use this app but i why have they charged me for the thing whih i have not done. Someone please take this up as i am a regular customer of zoom app. Someone is trying to play here with me.

I hired a zoom car on 11th august morning 3.30 am to 12th august evening 5 pm. Ref id : jps648tfg.

I completed my trip and handover the car without out any issues. After a day i got a mail that amount of 9561 was due. This was a shock to me. I returned the car in the same way i took. Dint even had any incident nor accident.

The reason they have mentioned is

Excess km rs. 3660 /- (For which i need to break up)

Vehicle damage charge : rs. 6000/-. I really don't know why they have mentioned.

I gave in absolutely in proper status.

This seems to be unnecessary aligation on me. I raised a complaint and they said they will come back.

Regards
Sivakumar

Hi,

I had used my friends DL while booking our last trip but my email ID and mobile number. Now that they have verified with his DL, I'm not able to change/re-upload my own DL.

Zoomcar customer care is saying that they can't change/delete already verified DL. Neither I'm able to create separate account as my mobile number has already been registered.

Do know what to do in this case. Not able to call zoomcar support directly to resolve this.

We have booked a car for rent under the booking id jps6n45t in zoomcar. Zoomcar claims to have ilcredited the refund amount of rs. 4624 to my gift card account number ending 1488. Bank claims that the amount cannot be credited to a gift card account. We have mailed zoomcar about the same and has send the account statement to zoomcar stating that we did not receive the refund amount and requested to initiate the refund process to my hdfc account and have given the account details via mail. Zoomcar did not respond for the mail for past 10 days and the refund has not been credited to my account.