Zoomcar Complaints & Reviews

They will change car on time no credit given. No matter which car u book they can allocate any car. Cars will breakdown on roads, mine broke down twice. They do not have speed device set up in cars and they will charge you heavily if you go above certain speed. They can charge you any amount when you return and do not specify what those charges are there. I would say do no fall in trap. They offer low prize but you do not know how you will be paying when return. I would urge indian govt to shut this company.

Hi,

This has been terrible experience with zoomcar. I had booked my ride on 23rd august 2018 for a day trip outskirts of bengaluru. It happened that car was not very well maintained however it was ok for me as it was a short trip of 250kms including return. I was excited so as my family to spend a day off from busy life.

But the experience went horrible as the car broke down with gear issue in the middle of the road in quite a remote place at 2:15 pm. I was totally clueless and called customer care for help. I have been told that there will be a callback in 15 mins and an assistance provided in an hour. Since i was first time dealing with zoomcar i kept on waiting. This started getting too much of a delay while i kept on calling them number of times. And another problem is they have multiple partners to deal this issue and i went nuts speaking to everyone and explaining my situation. Finally the toeing person reached at 7:30pm with more than 5 hours of delay.

On the other side my family including grandma kept waiting without food for such a long time in the middle of the remote road. I managed to accept their apologies for the same and reached back home around 10pm after ruining my complete day.

But this isn't over after a day i got a bill of 10k on my booking for not my mistake. This problem is to do with the car as it wasn't in the condition and now i have been asked to pay for the same. I totally condemn this and strongly urge zoomcar not to treat customers in this way.

Hoping for the justice in this matter.

Regards,
Karthik

Few days back i park pedl cycle at led station but my trip was not ending so as usually happens that if we park our cycle at pedl station trip automatically ends after few minutes. I fought same will happen then i receive messages about outstanding mount and now today i try to ride pedl it's showing me outstanding amount t of 399 pending to pay please remove this amount as soon as possible so that i can rude again

Since trying more than hour i could not do end trip,

I locked cycle
Available parking

The message says due low connectivity unable to end trip will take 2 minutes to do end trip

It is too bad showing 12 rupees but i was trying to end trip when it was charged 3 rupees, i have no idea what happen in pedl

Could you please accept my end trip request

Hello, this ia extremely urgent. I am using pedl service in vimannagar, pune. My cycle number is 103240.. I unclocked the cycle and my trip started since morning 7:20 am. I used it and tried ending the trip but im unable to end the trip. Please help this is urgent. It been 1 hrs since i am unable to end the trip. Please end the trip and refund my money back. The fact is you dont have an instant helpline number.
I request you to immeadiately end the trip and refund my money back.

My trip got started at 9:19 am today (23 aug 2018). I reached my destination after around 22 mins. When i try to end trip it keeps on coming 'timed out, please try again'. I tried several times but same error. Meanwhile 'this station is full' error also came sometimes. It's been 1hr 36 mins and still trip has not been ended. It already cost me 12rs. Please do the needful. I used cycle for 22mins. I already paid 9rs extra.

Hello pedl,
I booked a cycle (No. 3239140) from the zoom car pedl app at around 9:10pm (22nd aug18) and i tried to end the trip from the app at around 9:30 pm after locking the cycle.
But i am not able to end the trip even though the cycle is locked.
Can you please check and fix this issue?
I expect that i will be not be charged for the period outside my trip.

Thanks!
Prasad

Hi,

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me...

I rented a verna in zoom car for 7 hours on 8th of august my booking id is jps648l2i, were i went to airport and came back, then i left the car around 6:10 while checking out i was reaptedly getting the error stating the car is not in the hub then i checked with one of the person in the hub he suggested me to park the car in other spot were we did and try to check out same error occured then i showed the error to that person he called someone and told us to leave the car stating he will lock the car we left the car and came back but later i was penalised for 490 due to late checking out, i was like that was not my mistake and tried contacting the customer care but the ivr was wrost it didn't took the car number and the next day got a call from the hub stating that i have penalised for 10k because of radiator damage, then we rushed to the hub the person connected me to the customer support when checked with them they were stating that underneath the engine is damage we didn't convienced at that time and even he took a complain stating we will check with the damage but you have to pay late penality we explained him everything then later he arranged call back then later i got a call from the zoom car stating the penality is valid and we have to pay then i requested what is the reason then she is stating due to engine bedding sound and i was like everyone are givening a different reasons and requested her to share the service report as everyone are giving a different reasons but i didn't get any valid acknowledgment till now,

Dono what to do i was penalised 10490 i'm following up with zoom car for valid evidence they are just stating according to the terms and condition nothing apart from this,

Why customers are penalised without any evidence and why zoom car not sharing any service reports or the job works, why there is no proper evidence filed before the penalisation??

Booked a cycle 3174529 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 3 days ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

I have never zoom car but from jul 18, i was getting emails that i am booking zoom car. Then i found out that someone used my email address from banglore and booking cars. When i called and email customer care they said it can't happen. Then i changed the phone no in the zoom car as i got email from zoom car. Now again i was getting messages in my phone that i am booking cars again and it did not stopped. Now the fraud who was booking zoom car stopped booking and his outstanding came to me that i have to pay for it. I told that i am not the one and the driving license is not in my name. But zoom car customer service is not even listening. They are saying to me to pay. Which i have never took.

Also point to be noted. The name of the person is tameem,
This licence i am attaching and his phone no also in the screen shot.

I called the real culprit and he is rejecting the calls.

Hi,

Today i took pedl cycle for half an hour but i am not able to lock cycle manually so not able to end tour. Because of this money is getting deducted from paytm account. Kindly do needful. And i am not able to lock it so can not keep it anywhere else on road in fear of getting stollen by anyone.

Cycle number : 102482

Regards,
Cleyopas

Dear sir,
My friends were wrongly using my driving license without my intimation from a fake mail i'd [protected]@icloud.com to book zoomcar although my dl was already uploaded in my id [protected]@gmail.com standing verified... I had repeatedly complained regarding this issue but zoomcar has always been replying that they need a mail from [protected]@icloud.com to block the account.. But the users of my driving license are denying to that inspite of my request.. Yesterday night that is 17th august 2018, i had uploaded my driving license and aadhaar again and my live photo, then i got it as approved from zoomcar, still when i'm forwarded to booking page zoomcar shows me that i'm blacklisted.. Hence i want a solution for the above problem as soon as possible..

Regards
Jagannath ghosh

Hello,

I had booked a tuv 300 for 3 august 2018 to 4 august 2018, my booking id is jps64rvvd. After booking, an executive called me and she said that tuv is not available so we are providing you mahindra scorpio, i agreed but i told them that the car should be serviced. On 4th of august we guys left for mahabaleshwar for our trip but after crossing 20km from pune a burning smell started from the engine with a sound.
So we thought to stop the car and call the zoomcar customer support. We called them around 6a. M. But your team sent help to us at 12 p. M. They said that they will provide a cab for us in which 50km are free but after that the taxi charged us at double rate. We had already faced so much difficulty because of the horrible condition of your vehicle. We had to wait on the highway for 6 hours.

Even then we paid the taxi bill, our trip was ruined totally and when i contacted customer support they said they would refund the money within 3 to 5 days. After 5 days i tried many times to contact customer support but no one picked up the call. Is this how customers are supposed to be treated. I am utterly disappointed by your company.

On top of that, around 10 days later an executive called me and said that the engine was seized and we have to pay 10000. Firstly, if your vehicle was damaged, how can you levy that on a customer. We are not responsible for this damage and we refuse to pay any costs. Instead of refunding our amount, you are charging us falsely. I thought that this company was trusted, but now i won't be suggesting anyone to further use your services. I hope i get a reply on this mail, and get my money back or i will have to resort to the consumer forum and social media to unveil your horrible services.

I have booked a tuv 300 for 3 august 2018 to 4 august 2018, my booking id is jps64rvvd. After booking, an executive called me and she said that tuv is not available so we are providing you mahindra scorpio, i agreed but i told them that the car should be serviced. On 4th of august we guyz left for mahabaleshwar for our trip but after crossing 20km from pune a burning smell started from the engine with a sound. So we thought to stop the car and call the zoomcar customer support. We called them around 6a. M. But your team sent help to us at 12 p. M. They said that they will provide a cab for us in which 50km are free but after that the taxi charged us at double rate. We paid the taxi bill, our trip is ruined totally and when i contact customer support they said they refund the money within 3 to 5 days. After 5 days i tried many times to contact customer support but no one picked up the call. After around 10 days an executive called me and said that the engine was seized and we have to pay 10k. What kind of service is that where we dont even utilized goods even in place of refundjng money they are asking for more.

Recently i made a booking on zoomcar. But here we are facing flooding issues near the pickup point and all other transportation we're stopped that time. Because of that i cancelled that booking. While cancellation time it was showing it will be renfunded but now customer care telling not able to refund. Their policy page was showing i am able to get a refund. Attached screen shot

Hi team,

I'm fed-up with zoom car service now a days.

I have been charged 1000 rs as a cleaning charge for my booking id - jps64ul4t but when i took the car itself it was not clean and this was intimated in zoom app with inspect and proceed but still i was charged.

When i called zoom car customer care it was so difficult to reach the customer support executive and he was so irresponsible, asking...

Team,
Your pedl service is getting worst day by day. Yesterday i finished my trip by 12 mins but it was not getting ended.
Page was going round and timed out. It did not end trip instantly.
Instead of rs 3 for 30 mins, rs 6 was deducted after 40 mins which is a shame for pedl service. I will escalate the matter because it is happening almost everyday with everyone availing your service.
People are being harassed because of your crap app service. People can not end the trip because of the latency issue with your app and their money gets deducted from paytm.

I am being appalled with your nasty service.

Regards;
Bikram singh
[protected]

On aug 17, 2018
I am nutan, i am using zoomcar pedl service. I always unable to end-trip and end up paying more money (They charge more).

I use the pedl cycle no 3220302 up to 30 minutes and end trip at 3.05 pm by paying 6 rs later i saw the the application does not allow to end-trip and trip is live and on 10.15 pm i got sms of 48 rs hence end up paying more money to the zoomcar company.

There is no facility to reach out customer care number. Please help me solve the problem...

I have booked the zoom car(ID: JPS64UCJU) on 14th Aug at 4 pm. But I was not getting a zoom car my expected time. It will reach around 6'o clock. I was getting a lot of frustrated at that moment. Whenever I called zoom car customer service, they said within 5 mins it will reach your place. 4.15pm to 5.40pm I did get same 5 mins answer from your services. The same 14th morning I did a mistake in booking(ID: JPS64U7GZ) instead of 14th I did book 21st. So I cancelled that trip and zoom services deducted 200 rs immediately. Zoom Service What do you have the plan for your mistakes?