Zoomcar Complaints & Reviews

Cycle no. 101856,
Registered mobile no. [protected],
City - pune.
Unable to lock the lever. I have attached the video for reference, in that you can clearly see that it is impossible to lock the lever of the cycle.
I had parked the cycle at pedl station. Then after someone took the cycle and using it. This is costing me.
Took the cycle from cheryl apartment in kharadi and parked at opposite to radisson blu pedl station. From there someone is using the cycle.
So i'm requesting to end my trip officially.

Cycle no. 101856,
Registered mobile no. [protected],
City - pune.
Unable to lock the lever. I have attached the video for reference, in that you can clearly see that it is impossible to lock the lever of the cycle.
I had parked the cycle at pedl station. Then after someone took the cycle and using it. This is costing me.
Took the cycle from cheryl apartment in kharadi and parked at opposite to radisson blu pedl station. From there someone is using the cycle.
So i'm requesting to end my trip officially. I will pay for 4hr - 24/- in that i had paid 12/-, after that i'm not using the cycle. So i'm not paying for the rest of the hours of the trip.

Hello pedl team, this is extremely urgent. I am using pedl service in kouthrud, Pune. My cycle number is 3243378 .. I unlocked the cycle and my trip started since on 17 sep 2018 evening 6.09 pm. I tried ending the trip 17 sep 2018, 06:33 mp but i am unable to end the trip. Please help this is urgent. It been 29 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immediately end the trip and refund my money back.

4 times i contact to customer support team by mail, but no body can help me...

Thanks,
Akash Biswal.
[protected]
[protected]@gmail.com

Used cycle no. 103128 from NIFT COLLEGE TO AGARA LAKE
and park after after 15 min, after another location but unable to end trip with error request timed-out
It's been 3 hours past that, locked the cycle and went home, i can't stand beside this stupid cycle anymore,
I know the money is minuscule here, but it's the principle here of charging more what he was promised before.
And still can't end the trip, I have already charge 15 INR, However its charge only 3 INR for 15 min, I want my amount back to my Paytm account end my current trip.

I had rented the pedl cycle yesterday and it was damaged which i didn't notice while scanning and when i scanned the code my pedl trip started on the app but the cycle didn't unlock.
Now my balance is getting deducted and when i try to end the trip it says lock the cycle at pedl station even when i am at the pedl station and the cycle is already locked.
Cycle no: 3249493

I had a "without fuel" zoomcar booking in which while i started, the agent at the parking had put my fuel tank reading as 60% but in reality, it was less than 50%. And while the drop, he entered the fuel reading as 20% while the actual status was more than 40%. Hardly a difference of 5% from the initial starting. When i said the same thing to him, he said, we are told to right deviated figures than the normal. You can complain if you want. I was charged 1455/- for extra fuel while i actually deserve not more than 200. Please rework on my billing. I have pictures of both pickup and drop point fuel reading attached.

It was very unfortunate to be hiring a car from zoom car. While on ride wanted to check the kms reading of the car henece called customer care, mr sujoy shiva was so unprofessional while on call, later he remote contolled our car and the car continously honk it self without us doing anything for half an hour. I hope he was taking out frustration. Kindly justify for the embaresment and the bad service faced.

Used cycle no.3188564 from collage more saltlake sector 5, kolkata.
And park after after 15 min, after another location but unable to end trip with error request timed-out
It's been 3 hours past that, locked the cycle and went home, i can't stand beside this stupid cycle anymore,
I know the money is minuscule here, but it's the principle here of charging more what he was promised before.
And still can't end the trip, i have already charge 15 inr, however its charge only 3 inr for 15 min, i want my amount back to my paytm account end my current trip.
Extremely dissapointed...

Hi,

I have unlocked the zoomcar PEDl cycle to make my trip. I have completed my trip and locked the cycle but I am not able to end the trip. Its giving request timed out error. Below are my details:

Cycle No. 31220414
Registered email address: [protected]@gmail.com
Registered mobile no (paytm linked) . : [protected]

Thanks,
Siddharam nadgunde

Hi,

Today i took pedl cycle for half an hour but i am not able to lock cycle manually so not able to end tour. Because of this money is getting deducted from paytm account. Kindly do needful. I have used cycle for just half an hour but paying for almost more than 4 hours. And i am not able to lock it so can not keep it anywhere else on road in fear of getting stollen by anyone.
Even I dropped a mail to zoomcar with all the cycle details, then also no response I am getting from mail also. Also any helpline number is not there.

Cycle number : 3193191

Hi Shwetansh Priyadarshi! We found your cycle 3167139 locked at a PEDL station and have ended the trip for you. Rs.6.0 has been debited from your PayTM account connected with [protected]. This is the message I received after parking the cycle in my apartment premises. That was evening so only I parked in my apartment premises but on next day when I was trying to unlock the same cycle for New trip it was not giving access to me. And even I got a pop up that a complaint is open for my account. I need this issue to be solved immediately

Hey i brought a zoomcar pedl cycle with number 3172245 at 12:12 pm on 16th september and locked the cycle at 12:41 pm. By rule i tried ending the trip. But it says to park it in a pedl station but when i searched for it there was no results. I tried a lot to end the trip but all efforts were in vain. Left with no other option i left the cycle locked and now it's 24 hours later still i'm being charged. What is it loot common people with such useless and # app. Im announcing that i'm not going to pay a single penny more than what i have used ie 3 rupees. It's no more mine responsibility.

Note: some more users are facing this type of issue.

I am not able to lock the cycle. The niddle which needs to lock the cycle is not there. I am unable to lock cycle. As, this is my first trip. I couldn't found that the lock is damaged. Could you please help me in this?

I picked it up from gilmore orchid society. I am now trying to end the trip it says lock the cycle. But i am unable to lock it as it's niddle was already damaged. When i started the trip i didnt knew that it is damaged. Tht's why i started it.

This was my first day with zoom cycle. And i had a very bad experience. I will think twice before taking your cycle

Hey i brought a zoomcar pedl cycle with number 3228692 at 9:30 am on 16th september and locked the cycle at 10:00 am. By rule i tried ending the trip. But it says to park it in a pedl station but when i searched for it there was no results. I tried a lot to end the trip but all efforts were in vain. Left with no other option i left the cycle locked and now it's 12 hours later still i'm being charged. What is it loot common people with such useless and # app. Im announcing that i'm not going to pay a single penny more than what i have used ie 15 rupees. It's no more mine responsibility.

We had rented a zoomcar on 15th september from 1pm to 9:30pm and got 135kms free.
We had picked up the car at around 1:10pm at garuda swagath mall, jayanagar. The cars were located at the basement of the parking of the mall which was very poorly lit.
Once we took the car out of the basement parking we found out that there was a small crack on the front windshield..
This crack was not visible from outside and was instead clearly visible from the inside. We immediately felt it was required to take a video once we reached a well lit place outside the mall. The video was taken at 1:15pm.

Now after the trip, when we came to return the car at the mall, it was around 8:30pm and well before time. The field executive was very rude and charged us a fine of rs. 5000 for damaging the windscreen for which we had not committed. He was not ready to speak with us and instead told us to call the customer service helpline number, who also was very impolite. It looked like they all were connected and were doing a scam.
We had paid an amount of rs. 3000/- as a refundable deposit and they have taken this amount and told us to pay an outstanding due of rs. 2000/- extra.

Please help us in getting back our deposit and removing the fine amount.

~a really disappointed customer

I am from pune and my cycle no is 3221933.
I used pedl only for 4-5 mins and locked it manually because app wasn't working properly and today i got a message saying that trip has been ended and i have charged a huge amount. Please do something.
I didn't use bicycle more than 4-5mins then why so much bill and i am pretty sure that i locked the bicycle.

I booked a car for a trip of 300km from kharghar and received my car at 8% fuel. The zoomcar assistant present there refused to fuel the tank and said i'll have to do it myself. So for the complete journey i filled the fuel worth rs2500. After uploading the bills zoomcar refunds only rs2148 i. E. Rs352 less. Policies state that all the bills uploaded will be refunded completely but here it fails. Also the coustomer care on call doesn't help in any manner. I talked to to an executive named preetam. Instead of offering any help he straight away said talk to other team within 24hrs. Very poor coustomer service. Please help me out with my money. Please contact me at [protected]@gmail.com

Used cycle no.3215675 from uttara tritiya housing complex, rajarhat, kolkata
Returned after 38 min, unable to end trip with error request timed-out
It's been 30 hours past that, locked the cycle and went home, i can't stand beside this stupid cycle more,
I know the money is minuscule here, but it's the principle here of charging more what he was promised before.
And still can;t end the trip
No customer care number to call to
Wtf am i suppose to do just let you guys leach my paytm balance to eternity
Extremely dissapointed

Unable to end my pedl trip and the meter is going on and it have reached 3 + hours now, i used for less than 1 hour.
Also in the station there were 2 cycle already parked and while ending the trip, the app is not working wel and says station is full and finally i had leave the station after locking the cycle, since there were no other option.
Kindly end this trip. Cycle number is 3185690.
I am from bangalore.

Cycle no 3185223
Booking date 14 september 2018 at.04:46pm

I tried ending the trip maximum 10 times and above on the parking station with high speed 4g data connection but i'm unable to end the trip within the time. It been 14 hrs 12 minit and all of my money total 87/- is deducted unable to end the trip. Please end the trip and refund my money back. Either... I shall be take action for the matter