Zoomcar Complaints & Reviews

Booking id : jps64qe61
The booking was made for 30th july and had to be modified to 29th july. I could not modify it and i had to cancel it. Before cancellation it was no where mentioned that the entire amount except rs 99 will be refunded.

When i made the call to customer support, they said that it is unfortunate that they don’t show pop up while making cancellation but it is there in the policy (Customer representative: ruchika).

While your customer representative has been rude to provide any support and denied any refund.

I want to make sure if not acted upon, i will file complaint with consumer court.

Regards

Vehicle has travelled to srisailam just before i took the car and i took for 1 day just travelling for 50 kms in city it stopped (They later said it's clutch issue) near chutneys and i called customer care around 5 i waited with car till 9:30 till they recovery van came..

Now i don't understand i took the vehicle for 200 kms and not even travelled 50+ now they saying i have damaged cluth which is not possible in single ride without proper serving they given the vehicle just came from travelling very long srisailam

If i took that car for long driving may be the clutch issue have killed me luckily i took car only for city ride soo 30-40kms is what savef my life
Id: jps64osxs
Mahindra kuv100

Money making service i would say instead of customer care service:

I have booked zoomcar (Scorio) but eventually they gave me tata hexa as per them the scorpio was not availbale in location but it was available to show off in the online app. I did the booking for 24 hours (Booking id: jps64l258) and i got the car unwashed and uncleaned. When i say uncleaned it means seat were not at all cleaned... The car was not washed, the guy who handed over the car cleaned with bare minimal cloth without washing. This is so far when i took the car.

I have done my trip and i came back to the location to drop the car by 12:03 pm (My booking time was 12:00). That person dealt with me at 12: 20 and told me sir you are late. You should pay extra amount for being late.

Next thing he shoot on me was sir the car is not cleaned. I agree the car was not cleaned as i didn't get the car cleaned and it was having more dust then i got which is natural phenomena. He asked me to pay 1000 extra for this.

This was not the end to cause a headache, when i was driving the car the tree plant branch which was dry gave some minor scratch on the left side of the car. It was bare minimal line which would have been fixed with just polishing and cleaning it. But guess what he asked me sir no matter what you have to pay 10, 000. Yes i am not joking not 1000 not 2000 directly 10, 000 rupee you have to pay. I was totally in shock.

I asked them let me take the car and i will make it fix and give you the car cleaned and washed but they said no you cant take the car even i demanded that i will extend the timing but they didn't let me do it. Because they wanted to make money doesn't matter how much a customer is suffering for their act.

I had long call with the so called customer care, so long is just not a phrase. I had talked with them over an hour on this. And what they said sorry sir you have to pay 10000 money. And they said as a courtesy sir we are not charging for the washing and cleaning but will charge for the late timing which was 3 min.

Fine i said i ended up paying total 13700 approx amount for the actual bill of 3700.

No thanks,
Jitin jindal

Hi,

I have booked car on zoomcar for my friend's bday party on 24 jule, 2018.
I picked up a car from parking in residential building.

There is no person avalibale to verify the details.

As i was in very hurry, i did not check all the documents one by one. Just checked bunch of it is there.

I did not faced any traffic police check. So, we have not touched documents.

I used it and return back before given time.
After almost 1 days later, i checked my zoomcar app for next booking their i got to know that outstanding amount was 10200 then i called custmer care they were saying that doccuments are missing. So, you need to pay the fine. I told i am not agree as i have not touched it. How it can happen. So, they told we will call you tommrw...

And i am not first person with whom this is happned same complaint is present in the complaint box...

Is thr any plan behind this just to fine the people without any mistake...

Is zoomcar making people fool...??

This is not tolarable...

I booked a cycle 3243901 stationed at my office location, but didn't get to use it at all because i was unable to open its lock even after several attempts. As i was getting late for work, i decided to end my trip, but was unable to, as this message was displayed on the screen everytime i tried - "invalid action. Ending trip is prohibited." on top of that, i have already been charged rs. 24/- unnecessarily. As such, i'd be very grateful if you can kindly solve this problem and issue a refund as soon as possible.

Booked a car in zoomcar with reference number jps64ld1g.

Now its a same reached the location checked for documents and two vital document was missing - rc and insurance copy.

How they can put the car open for booking with incompitency.??

Is the law is too linient for these priviate company to keep car open for booking without the required documents.

Its a same on zoomcar i wasted almost 2 hrs for this and spent another rs250 to reach the destination and back home.

After all this zoomcar said sorry. But do you really mean it. Its a pathetic untrustworthy service

I picked up the vehicle from the location marking multiple damages and scratches on the checklist on the app. The location where the vehicle was parked was 1st off completely dark. With great difficulties and using the phone torch light i struggled completing the check list. Next day morning i started my journey and at about completing 70-80 kms i started getting pain in my arm and to my surprise i realized that the vehicle had steering alignment issues. I made a hault and reported this to customer care since i had a feeling that i would be charged thinking it’s a damage made by me. I was advised to either fix the issue if it is within 2000 inr if it’s more than that then i am supposed to call customer support again.

I continue my trip and being so fed up with the vehicle alignment which was giving me sever ache in arms i return back and submit the vehicle almost 15-18 hours (I. E. 17th july 2018 approximately 4-5 pm) before the scheduled time for returning the vehicle (18th july 2018, 10 am).

After 1 day on 19th july 2018, i get an automated payment reminder call from zoomcar which states to clear the due of 7, 327/-. It was a shocker. I call up the customer support with obvious reason to mention that the damage charges that are added to the booking are not done by me and it was always there from the time i picked the vehicle. The customer care representative says that they would escalate to the relevant team and they shall revert.

I get a call in the next 4-5 hours from a representative named arvind. He straight away ask me to pay the due as the damage happened during the booking. (Note: the damage happened during the booking, but not done by me) i tried to explain him that the location where the vehicle was placed for delivery had no lights and it was difficult to mark the damages and scratches using torch light though i did mark what all i could. Also, i added to this that i had reported an alignment problem on the vehicle due to which i returned the vehicle with the most unpleasant experience. Despite of being sorry, he for the formality read a script of being apologetic but i still need to pay the amount. He further said that there is a damage on the jumper (Note this is precisely why there was an alignment problem). No matter what i justify arvind had only one statement pay the dues. I finally had to tell him that i shall escalate this further as i am not liable to pay for the damage which i did not make, though it happened during the booking.

To all the members here i booked the vehicle for celebrating a birthday of my wife. I work hard to make that 7, 327/- that you are asking me to pay for something that i have not done. It is a humble request to all the concern people to look into this matter and help me.

Hello guys i am nishant (+91-[protected]) i am writing this to warn you about zoom car fraud service. This company can give you lollipops to use their services but when you are done they can put any damage or unethical charges on your.

Let me tell you my story i visited mumbai for my client meeting so, i planned for zoomcar booking id "jps64lw1v" which was offered for me with offer price. When i reach to the pickup point the images shown in the app was completely different. I got car damages and scratched from all sides. It was first time i was using their service. I follow all the proceedings as mention in the app and start the drive. While running the car its bumper and parts are vibrating and engine was sounded very bad.
After reaching to my client place i saw left hand side from bumper was open while running that was already damaged and placed like it was 50 times repaired.
After end of service zoom-car put damage charges of 3000 on me. By which these cheaters are doing service and insurance of their cars.

I m going through this condition please be aleart!

Hi,
This is in reference to my booking id jps64lr8f. I booked a hyundai creta for a trip on 22nd july. I had already paid a booking amount of rs 2700 which included 75 km free. I went to the pick up side around 10 o'clock in the morning and did an inspection according to the checklist of the car provided in the app. We basically went to a place which is around 50 km from the place of origin. So all in all the total trip was around 100 km, so i knew that i would have to pay for some 25 km extra. I dropped the car at around 8 o'clock in the evening. Later in the night, i got a notification from zoomcar that i have to pay an outstanding amount of rs. 12465. I was baffles on seeing this. I checked the app and it showed the charges under extra km fee. For travelling extra kilometers, the company policy is to charge rs.15/km. If you do the math, it will be around 800 km extra. How can one person drive for 800km in 10 hours.
Could you please get in touch notify zoomcar customer care about this issue?
Thanks

I rented a car in gurgaon. There were no scratches, just some mud marks due to torrential rains in delhi. I even showed the person by wiping with cloth, they were all gone.

But the associate from zoom car was in a mood to mess with me. (Previously, when i was entering the parking location, he did not open the gate as well. We argued for 15 minutes on this, and then i had to step out of the car and open the gate for parking)

So he wanted to extort money to mess with me. He said you can't leave the premises without paying inr 2000. When i asked why should i pay inr 2000, he then started looking around the car and started pointing to mud spots on car saying this is damage. Pay for damage. I asked him to upload the images to zoom car and if there will be a damage, i will pay. I even showed him by wiping with cloth that it was just a mud spot.

Zoom car in gurgaon is used to of fraudulent practice. The other time i rented car, they charged me inr 300 for puncture tyre. When i left the car, it was not puncture. And anyways, you can't puncture a car intentionally.

Hello,

This is in relation with bookingid jps647f0a for which i booked ford figo from 23rd june 6:30pm to 24th june 3:30pm. Firstly to start with the car was located at hideous place which took me half an hour to find. To my surprise the car was parked outside a workshop, guess there was some repairing going on with it already. Then i inspected the car which was full of scratches back and front. Also the frame of the front bumper was dislocated from its place near the top right of front tyre.
Now while filling the checklist i mentioned this but mistakenly in a hurry i clicked wrong option to minor scratch instead of major damage. Also after getting on with everything the fuel provided was very low and i had to find station quickly before car could stop. I filled up tank for 700. As i completed my journey i had to pay late fee for one hour which i am okay with. Also while completing the drop checklist i once again mentioned the same thing i. E the front bumper had damage only this time i selected the right option.
So after two days i get 6000 charge for damage done to the same.
I have had conversation with five different people from customer support and all are saying same [cencored] that "we understand your concern but upon investigation these charges are valid". If they had used there common sense i wouldn't be filing complaint here. This is no coincidence that i'm providing you information about the damage forehand in checklist but only clicking wrong option there and after the trip end also providing the info.
Recently got a call, the girl was talking about sending a legal notice.
Zoomcar, let me assure you i'm not going to pay a single penny to you because of your looting tactics and false claims. You should have checked the car properly before handing over and checked with the previous rider about the same. As i was handed a downgraded vehicle and the fuel charges incurred during the trip there are pending (Bills submitted) from zoomcar's end. I have submitted clear and full proofs of my claims of refund.
I'm getting harassed and can not spend more of my energy on this topic.
Warm regards,
Ishit

They are charging me of 1000 rupees for the damage i have not done.

I took the car in keys hotel bangalore in the basement no 2 which does not have good lighting and they expect me to take all the picture and video of car perfectly.

While doing the check list i have found some scratches and updated it in the check list if i would have not done that they would have charged me for that also...

There are saying that i have made the scratches and i have to pay it which i am 100% sure that i have not..

If i can find one scratch and update it in the app what is the guarantee that there are no more scratches which they have not mentioned?

Hi i have twice faced this issue. I booked cycle from pedl app and there was some issue with the lock and i wasn't able to unlock the cycle. Hence, the trip started though i wasn't using the cycle and then i tried to end the trip but with no success.. Last time more than 100 rs were deducted from my paytm and today also 6 rs has already been deducted and the trip is still ongoing. I tried calling customer care but they say that they don't have a customer care for pedl.. Why you are providing the service if you cannot provide customer care.

I had booked one Zoomcar on 13 July, 2018. I had to return it on 14 July 12 Pm which i had extended to 1 Pm by paying extra amount. I completed my trip on 14 July, 2018 at 12:20Pm which is reflected in my Zoomcar App. But i started receiving messages stating please return your zoomcar to avoid penalty. I tried to contact them through their customer care number but call is not connecting. I had filed multiple complaints through their app regarding the same issue for which i received automatic replies in my spam inbox. Then i received a messages at 11:39Pm(14 July, 2018) stating your booking is completed, please pay outstanding amount of 5498. Last week i tried multiple times to contact them but due to their poor customer care services, not able to do so.
Yesterday(21/07/2018), i received a call from Zoom car for paying the outstanding amount of 5498 and i explained the whole situation to her, to which she replied that she will look into the matter.
Today i received a legal notice stating please pay outstanding amount within 5 days to prevent any proceedings.
I am attaching the screenshots of my app and my google location at 12:15Pm on 14 July 2018 which clearly shows i am present at drop location at 12:15Pm.
I do not know what to do now, since i am not able to contact them. That is why i take this issue here.
Thank You,
Regards,
Nikhil Sharma
[protected]

I have travelled only 110 kms with the car in the city itself and also not any accidental damage but the company has charged me with outstanding amount of 14481rs and also said that I have travelled 641 kms in only 11 hour's how's it possible also I have refilled the fuel of RS 1000 and my deposit of RS 2000 is also pending to be refund and the company is making such false statements and giving legal notice to me also I can't reach the customer care please solve my complain as fast as possible.
Thank you !

I am unable to end my trip on pedl. Moreover on the previous day. I ended my trip. I was charged Rs 6. Again see the page to end my trip. I again ended my previous and now it's showing Rs6 is pending to pay from that trip. Please help. As today. I am unable to end my trip. I tried reaching out to them but they will reply over mail in next 10-14 hrs. and i am not going to pay for that trip.

I was provided with a vehicle and after 3 days of driving the clutch plates were not working, and there was a breakdown far away from my destination, so I asked the customer service to toe the vehicle, they did. And 15 days now the zoomcar is asking me to pay an amount of 10000 as a charge to repair the vehicle. They are not even agreeing to share the details that I asked, (ex:- service details of the vehicle before me picking up the vehicle and what service they have done, the stats of the working clutch before me picking up the vehicle and in my driving) so if it's due to my negligence I can cooperate. But they are not agreeing to anything and they just want me to pay 10000 through the phone without showing me the reports. It was my wedding in those days. The Tyre and stepny was already punctured, the hand breaking was not working. They just painted the vehicle so that it would work for few days and after that it got breakdown. Please help

This is to bring to your notice that I had booked a Hyundai creta for 3 days 6 hours under the booking ID JPS629XS0 from 10th July Morning 12:00 pm to 13th July evening 6:00 pm which included 390 Kms with fuel.

So according to the booking I had to return the car at 6:00 PM on 13th July at the drop off point. I requested for a change in drop off point for which they asked me to pay extra 2000 Rs inconvenience charge which I paid at the drop off site ( Forum Mall, Kormangala ) but the drop off point was not updated in my mobile application from your end as you were facing a technical issue with your servers (said by your customer care representative ) so hence I could not end my trip even after dropping off my vehicle. I tried reaching out to zoom car customer support several times around 8:30 pm on 13th July but there was some technical issue that your servers were facing and I could not not reach out to any customer support representative. The concerned person at Zoomcar Site ( Forum Mall ) had sent a mail to you regarding closure of the trip and had clearly mentioned my Drop off time as 8:30 PM including other details as well. ( Picture of the mail attached for your reference )
Then I tried reaching out to zoom car support again around 9 PM on 13th July to ensure that my trip ended and asked the representative clearly that I can not end the trip from my Mobile app since the drop location was not updated from your end so please make sure that my extra time is added till 8:30 PM only, i.e for 2 hours 30 mins extra I should be charged.

The representative clearly said that sir I am really sorry but we are facing some technical issue due to which we cannot update your details from our end, but we would consider the end time mentioned in the representative's mail that we have received from Forum Mall and you would be charged accordingly.

Next day morning I receive a notification from zoom car app that your trip has ended and please pay the out standing amount of 10765/- at earliest. So in that I have been charged for "14 Hours late fee" where as my exceeded time was 2.5 hours only. Also for exceeded KMS i was charged 4395 Rs, which is for 293 Kms extra as per 15 Rs per km, where as I actually exceeded only 248 Kms, for which I should be charged 3720 Rs.

So to summarise calculations from my end are :

Extra Kms 248, So 248x15=3720/- Rs (End of free Kms was at 35370, and I returned at 35618 Kms)
Late charges to be calculated for 2.5 hours as I was supposed to drop the vehicle at 6:00 PM on 13th July but dropped it off at 8:30 Pm on 13th July.

I have sent a mail to zoomcar several times explain my case but the people over there do not seem to acknowledge this at all. Please take up the matter seriously and provide me proper explanations for the charges that you have levied. I have all the proof for my calculations.

Further according to right to information, I would also like to have the voice recording of the phone call on 13th July around 9:00 PM that I had with your customer care representative as your representative clearly mentioned that I would only be charged till 8:30 PM as I had dropped the vehicle that time. Proofs are attached for your reference.

This is a clear case of harassment as there is no one listening to my case and you are just sending a mail again and again to clear the outstanding which includes all false charges levied on me.

Once again I am requesting you to provide me explanation for the false charges levied as there was no proper reply explaining things from your end even on the mail thread. According to me I have given you all the proofs and explained it quite properly even for a layman to understand the case.

Rented bicycle through PEDL yesterday. After I scanned the code on bicycle, the trip started but the cycle dint unlock. I have not used it but still I am being charged. It is more than 22 hours now that I am unable to end the trip as well. Please help me end the trip and refund the amount since I did not use the cycle at all and is still being charged.

Hi

This is to validate my point that the booking done on 19july from 5am to 5 pm by me, and the car was dropped off in the same condition at which it was given to me. Even the fleet who delivered the car to me is aware of the damage which was already there but im forced to pay by the zoomcar authorities to pay 2000₹ for the damages which is not done by me.

Need to take this seriously. I will not pay a single penny for the damages not done by me.

Thanks
Siva