Zoomcar Complaints & Reviews

I am a super mile customer of zoomcar. And i have no idea why i was out of nowhere blacklisted.
I'm unable to make any bookings because i have been blacklisted for no reason mentioned. This is completely unfair & unethical on the part of zoomcar to trouble their loyal customers unnecessarily.
Please resume & activate my account asap
Mail: saru. [protected]@gmail.com

I have done a zoom car booking through their app. My booking id is JPS64O5V9. I finished my trip on 12 jul and i was supposed to get a refund of rs1404. They said i will get refund in 15 days. Today is 01 Aug nd i didn't get refund back.

When i called their customer service today, thy r saying thy have processed from their end nd asked me to check my bank account. But i told them, i checked my acct and i didn't get refund.

If this is the method of their business, then they surely r going to loose customer good will. Already zoomcar is hving bad reputation.

I demand my refund back on priority.
Regards.

Hi,

I booked a car with zoomcar with id: jps64ke29 in bangalore on 16th july, 2018. My pickup was at 3:00am at scion avenue, 4th a cross road, nagavarapalya, kaggadspura main road bangalore. I booked this car for 12 hours that is i had to drop car on same location at 3:00 pm on same day. So, i dropped car at around 2:40pm and put the keys inside car and locked it through app. While starting the journey i found there was little fuel, so me and my friend went to fuel station to refill but what we found was that the fuel tank lid was broken and it was not opening. As it was early morning so we could not find a mechanic. Fortunately we found a person on another fuel station that fixed the fuel pump lid and we put rs.1000 fuel in car.in total we spent one hour on fixing this. We also made a call to zoomcar during that but they said we will revert you in 20 minutes but till then our issue got resolve. So, ultimately we spent one hour from 12 hours on this issue.

Next thing, when we dropped car and put fuel bills on app, zoomcar put rs.2000 as rule violation and we even didn’t know what was the rule that we broke. After that they put late charges and total outstanding amount was rs. 8820. I called zoomcar for clarification and they said you dropped car at wrong location. I said i dropped car at the very same location from where i pick the car. I also told them that i have all the proofs regarding location. They opened the case. At once they reversed late fee charges and said that we are working for the wrong location drop charges and now outstanding amount was rs.1000. But after few days they told that the charges were correct and you have to pay rs. 8820 outstanding amount. I called them so many times but only i got the response: ‘please wait for 24 working hours and we will revert you’.

I also mailed couple of times and also asked them to share the gps location of car on that day but zoomcar didn’t respond. I shared my location proof and the receipt of ola that i booked on that day. I also have my iphone location history of that day.

I am asking please work on this as zoomcar is sending me legal notice and harassing mentally.

*zoomcar fraud* to peaks
Booking id: jps64qgp0

To all zoomcar executives and customers

1. My booking is at 6:00 pm i reached zoomcar site at 5:50 pm to capture the video, but i unlocked my car at 6:30 pm because there is error in my app to unlock the car as soon as i contacted customer care a fleet member gave me car keys at 6:30 pm

Note: it is a kle booking why fleet executive gave me the keys of the car and as soon as i opened the door there is no key found in dashboard of car and at the end i gave the keys to fleet person *mr. Kishore*.

2. My booking is upto monday morning 6:30 am but i returned my car at 1:30 am in the morning in the presence of fleet member, for a small scratch he cross verified my video and confirmed the previous damages and dents. He didn’t make us to move out of the site unless we paid excess amount for excess kms.

Note: am i responsible for the damage that has been occurred after my booking period i. E., 1:30 am

3. My question is my booking is completed at 1:30 am and i got a call from fleet person saying that the car tyres are damaged by you at 8:00 am why there is a time gap of 7 hours. Anything may happen in these 7 hours. Blindly he is blaming me saying that i am responsible for the tyre damage upto what extent will you justify my question?

4. If the fleet person observed and spot my damage at 1:30 am i would of paid 10, 000 there itself without any questions asked.

Note: as verified the properties of the damage picture captured at 7:57 am

*zoomcar* fined me a amount of 10000/- without any proper proof, evidence and properties.

My booking cost is 17000
Tyres cost is 10000

If there is intension of changing tyres in my mind why i will go for 1000 kms instead of 10 kms.

Why i should pay 10000 is my question to everyone.

Booking id jps64qgp0

1. My booking is at 6:00 pm i reached zoomcar site at 5:50 pm to capture the video, but i unlocked my car at 6:30 pm because there is error in my app to unlock the car as soon as i contacted customer care a fleet member gave me car keys at 6:30 pm

Note: it is a kle booking why fleet executive gave me the keys of the car and as soon as i opened the door there is no key found in dashboard of car and at the end i gave the keys to fleet person mr. Kishore.

2. My booking is upto monday morning 6:30 am but i returned my car at 1:30 am in the morning in the presence of fleet member, for a small scratch he cross verified my video and confirmed the previous damages and dents. He didn’t make us to move out of the site unless we paid excess amount for excess kms.

Note: am i responsible for the damage that has been occurred after my booking period i. E., 1:30 am

3. My question is my booking is completed at 1:30 am and i got a call from fleet person saying that the car tyres are damaged by you at 8:00 am why there is a time gap of 7 hours. Anything may happen in these 7 hours. Blindly he is blaming me saying that i am responsible for the tyre damage upto what extent will you justify my question?

4. If the fleet person observed and spot my damage at 1:30 am i would of paid 10, 0000 there itself without any questions asked.

Note: as verified the properties of the damage picture captured at 7:57 am

Zoomcar fined me a amount of 10000/- without any proper proof, evidence and properties.

Why i should pay 10000 is my question to everyone.

Hello good evening this is to bring to your kind notice that i am giving this complaint regarding this zoomcar pedal rent a bike request i had rented the bike at 8:00 p. M. On 31st july 2018 and my ride was maximum drive till 5 minutes only which should have been charged only 3 rupees and it ended at 85 or maybe 8:10 p. M. Of 31st july 2018 the location is in pune the trip was near shivaji nagar area railway station unfortunately i had also locked it and it showed a blue beeping sound also but as i have seen right now it is still continuing i am the payment has been cutting continuously i need to stop that kindly help me with it

Cycle no. 101497
Location shivaji nagar pune

I have took zoom car at 6:30 pm gachibowli, hyderabad on friday, 27/07/2018. I went on a tour on paying 13500 rupees prior my trip. We had to return the vechile before 6:30 am on 30/07/2018. But we delivered the vechile at 1:30 am midnight on 30/07/2018. We have delivered the car and zoom car executive thoroughly checked the car and approved the condition. So, after 7 hours at 8:00am. We have received a call from zoom car that car tyres have been changed and they charged us 10000 rupees for that. They blamed us after 7 hrs of vechile delivery on the site. I am very sure that zoom car executive have done gambling after car delivery. This is not reliable

THIS is in reference with booking ID JPS64RILB.
I want to tell this 1 scratch will never cost 7200/- You have already deducted 5000/- for this which is much above than required still you are demanding excessive amount.
I want an honest charges to be made, your cars are covered in insurance and will never amount to such amount ever.
Therefore stop harassing us by imposing unecessary charges.
Also, provide with a consumer complain link to the highest officials.
This is was the first time we booked a car with your company and this is what you are trying to portray.
We are still hopeful that the company will reconsider it's useless demand. Waiting for the response.

Hi team,
This is to keep you posted that it is so common for them, customers ko pareshan kro and customers will pay for what zoomcar want,
I book a car from zoom indore pick it from parking when there executive bring me the car i look at the i said that executive tyre damage
Already i sent a mail for the same many time but no any proper resolution provide by the zoom care than i was tweet the mr greg moran for same issue i don't have onther option please do the needful and provide me better resolution
Than can u belive the same tyre got punctured within 10 to 15 kms, and after puncture i changed it immediately after completed my trip zoom is directly blaming me for that damage from my end and showing outstanding amount 4000 rs in my account which is not accepted by me please look into this matter please look into the matter

I booked a ride with the cycle no: 3250018. As I unlocked the cycle I found that the break of the cycle for the back wheel was damaged and not working at all. It was impossible to use that cycle and I ended the trip just that moment without having a ride. But 'Zoom Car' deducted money from my Paytm a/c.
I just booked another cycle and had a ride with that.

I just want to request 'Zoom Car' to refund my money which is been deducted with cycle no: 3250018.

Thanks,

Cycle no 100268

I booked cycle at 5:14pm and we tried to end up this trip after 30 minutes itself but it's not getting logout and even customer service is not responding properly. We are stuck and zoomcar is sending reminders to end the trip for this cycle already 12 rupees are deducted from my paytm account. Please contact me asap. It is the worst service i have ever experienced for any web kind application. Worst service

Hi pedl zo car team,

I'm writing this to report an incident at axis mall pedl point. I'm not sure but the cycles are thrown out from the point which is located just outside the axis mall. Possibly, to make more space for car parking for public these people are throwing away the cycles in the corner of the tea shop back yard which you are not aware of. Every saturday i come to axis mall and i notice the same scenerio. I tried looking for your customer care services phone number to report this but couldn't find any number so thought of writing to you guys here. Have a look at it because i'm sure you guys are paying for the cycle points but they are throwing your cycles away.

Regards,
Anonymous

Charged me falsely for vehicle damage with no clear proof. I have driven it safely and dropped it back also. Nobody checked and later say the clutch has gone and levy 10000 as fine. Is this how u earn money zoomcar. You are to be tagged fraudsters. They are charging me for a diesel vehicle that's run 40000kms for with no proper maintenance from their side. I'm not going to pay a single penny if they don't provide me a proof that i've done it. It's a machine and wear and tear is there but doesn't mean i have driven all the 40000kms

Booked cycle no. 100215. It shows on my phone that the cycle has been unlocked when it actually hasn't. I'm not able to unlock the cycle nor am i able to cancel the trip. I tried to manually unlock it but to no avail. And now it saying me to pay 252 rupees and already it took 12 rupees from my paytm account. I have already mailed you guys several times in past 2 days but i think you don't have customer service for zoom pedl yet because noone is reply to that mail chain. Kindly refund the amount and clear the outstanding amount charged inappropriatly.

Vaibhav
[protected]
Age. [protected]@gmail.com

I have locked my cycle 1 hr ago. But still can't end the trip and money is been charged unnecessarily. Request you to stop the ride now. Since money is getting deducted. Why don't you have contact number for such emergencies.
Cycle no - 100465
These is my ride code.
Request you to lock the cycle at your end. Asap. If more money is deducted request you to refund.

Booking id : jps64qe61
The booking was made for 30th july and had to be modified to 29th july. I could not modify it and i had to cancel it. Before cancellation it was no where mentioned that the entire amount except rs 99 will be refunded.

When i made the call to customer support, they said that it is unfortunate that they don’t show pop up while making cancellation but it is there in the policy (Customer representative: ruchika).

While your customer representative has been rude to provide any support and denied any refund.

I want to make sure if not acted upon, i will file complaint with consumer court.

Regards

Vehicle has travelled to srisailam just before i took the car and i took for 1 day just travelling for 50 kms in city it stopped (They later said it's clutch issue) near chutneys and i called customer care around 5 i waited with car till 9:30 till they recovery van came..

Now i don't understand i took the vehicle for 200 kms and not even travelled 50+ now they saying i have damaged cluth which is not possible in single ride without proper serving they given the vehicle just came from travelling very long srisailam

If i took that car for long driving may be the clutch issue have killed me luckily i took car only for city ride soo 30-40kms is what savef my life
Id: jps64osxs
Mahindra kuv100

Money making service i would say instead of customer care service:

I have booked zoomcar (Scorio) but eventually they gave me tata hexa as per them the scorpio was not availbale in location but it was available to show off in the online app. I did the booking for 24 hours (Booking id: jps64l258) and i got the car unwashed and uncleaned. When i say uncleaned it means seat were not at all cleaned... The car was not washed, the guy who handed over the car cleaned with bare minimal cloth without washing. This is so far when i took the car.

I have done my trip and i came back to the location to drop the car by 12:03 pm (My booking time was 12:00). That person dealt with me at 12: 20 and told me sir you are late. You should pay extra amount for being late.

Next thing he shoot on me was sir the car is not cleaned. I agree the car was not cleaned as i didn't get the car cleaned and it was having more dust then i got which is natural phenomena. He asked me to pay 1000 extra for this.

This was not the end to cause a headache, when i was driving the car the tree plant branch which was dry gave some minor scratch on the left side of the car. It was bare minimal line which would have been fixed with just polishing and cleaning it. But guess what he asked me sir no matter what you have to pay 10, 000. Yes i am not joking not 1000 not 2000 directly 10, 000 rupee you have to pay. I was totally in shock.

I asked them let me take the car and i will make it fix and give you the car cleaned and washed but they said no you cant take the car even i demanded that i will extend the timing but they didn't let me do it. Because they wanted to make money doesn't matter how much a customer is suffering for their act.

I had long call with the so called customer care, so long is just not a phrase. I had talked with them over an hour on this. And what they said sorry sir you have to pay 10000 money. And they said as a courtesy sir we are not charging for the washing and cleaning but will charge for the late timing which was 3 min.

Fine i said i ended up paying total 13700 approx amount for the actual bill of 3700.

No thanks,
Jitin jindal

Hi,

I have booked car on zoomcar for my friend's bday party on 24 jule, 2018.
I picked up a car from parking in residential building.

There is no person avalibale to verify the details.

As i was in very hurry, i did not check all the documents one by one. Just checked bunch of it is there.

I did not faced any traffic police check. So, we have not touched documents.

I used it and return back before given time.
After almost 1 days later, i checked my zoomcar app for next booking their i got to know that outstanding amount was 10200 then i called custmer care they were saying that doccuments are missing. So, you need to pay the fine. I told i am not agree as i have not touched it. How it can happen. So, they told we will call you tommrw...

And i am not first person with whom this is happned same complaint is present in the complaint box...

Is thr any plan behind this just to fine the people without any mistake...

Is zoomcar making people fool...??

This is not tolarable...

I booked a cycle 3243901 stationed at my office location, but didn't get to use it at all because i was unable to open its lock even after several attempts. As i was getting late for work, i decided to end my trip, but was unable to, as this message was displayed on the screen everytime i tried - "invalid action. Ending trip is prohibited." on top of that, i have already been charged rs. 24/- unnecessarily. As such, i'd be very grateful if you can kindly solve this problem and issue a refund as soon as possible.