Zoomcar Complaints & Reviews

This is regarding my booking id: jps64lqud with zoomcar.
I had booked the zoomcar swift from 3pm to 7pm on 24th july'18

When i went for the self pickup of the car from parked location at 2:55 pm, the car already had major damages on the headlight and the front bonet. One of the headlight glass was broken and front bonet had accidental damage.

As per zoomcar's usual recommendations, i first took the photographs of the damages before pickup and also filled the checklist in the zoomcar app where i clearly mentioned the major damages about the headlight and the front bonet.

Next day i got a email from the zoomcar that i am charged rs.10, 096 for the damages on the headlight and front bonet.

Till now i have written more than 10 emails to the zoomcar support team providing them the images which proves that the car was already damaged at the time of pickup and there was no damage at all during my trip. Zoomcar is refusing to understand anything at all and forcing me to pay rs.10, 096.

They have sent me a recovery notice on 31st july evening that if i don't pay the amount within 5 days of email, they will initiate a civil and criminal legal proceeding against me.

I have booked zoom car and my booking Id is JPS64ZPIP ON 19 th July ...at the time of picking car I found fuel is empty and I informed that the customer care executive and on his advise to fuel car with assured reimbursement I fuel car ..in the mean while I found that car brakes are not good in condition and I informed customer care the same and they said to drop the car and assured the booking amount And fuel bill reimbursement later..I have not been issued the fuel bill till now even after calling 38 times to customer care and 12 emails and each time I have been said different reasons but no action taken till now and at times even blamin me that I didn’t fuel car and didn’t receive any of 8 emails till now and so on..They are trying to skip the call by a 24 hrs resolution but nothin will be followed there after with an added long holds

Hello i visited pune on the 31st and was curious to try pedl cycles i tried it on the last day while leaving from fc road to nana peth. Unfortunately i couldn't find a pedl station near by, and the app didn't tell me which was the closest one. I ended up leaving the cycle at apollo theater. They don't have a emergency contact no. I have been charged for 15 hours now. And i have left pune also. I am unable to do anything.

Booking id - jps62xtiz
I booked a four-wheeler with zoomcar for a vacation on 4th june 2018, picked the car on 8th june and duly returned it on 11th june (As per the agreed dates). As a part of the agreement, i was supposed to get a refund of rs 8500 upon the return of the vehicle within 15 days.
I followed up with them several times on email and each time the customer support team came up with different refund initiation dates.
First, i was told that the refund has been initiated on 12th june, then 28th june and so on.
I have been chasing them for my refund for around 2 months now but haven't received a single penny. Their customer support team is extremely unsupportive, unprofessional and are forwarding me the same email over and over again!
I don't know how to go about this. Please help!

Booking ID : JPS64JIDT
Starts :[protected]:30
Ends :[protected]:30

While I have high regards for Zoom car, this incident has shattered my confidence on you on the way you guys operate.

There are few sequence of things I want to discuss and get clarity before you sue me or I sue you .

1) I came to your place and received the car from some one else who just came from Srisailam trip(received the info from someone at the parking place)
2) Since the car started troubling even from the start due to unforeseen reasons, I called your customer care - and they asked us to wait for some time
3) Waited for 15-30 minutes there for your people to trouble shoot and fix the issue
4) I was tripping with in the city to airport(total trip is 91 km only) to pick up my sister along with my nephew
5) While speaking to your call center - who is speaking in Tamil - we tried to convey that the car had problems while driving(moreover we also checked if there are anyone who can help us with English or Hindi- for which he said a no and we tried to convey what ever we can in Tamil). He also conveyed to park it and lock the car. So I parked the car at starting point.
6) After 2 days, I received a message from Zoom car saying that I have an outstanding amount of Rs 10000/- for Clutch plates damages

Few questions:

1) We were given damaged car - Zoomcar least bothered about the safety of me and my family?
2) Renting out your damaged car and harassing me for no reason of mine is giving me mental trauma for me and my family members.
3) I wanted to speak to your customer care from few days, but somehow, its being impossible to talk to someone in your team.
4) Why are you claiming damages from me for no reason for mine?
5) How come clutch plates will get damaged only in 91 KM of my travel?
6) Your "unintentional" clause is something that is not acceptable any court of law.

While I understand your concern that your car has been damaged, I am equally concerned that you are charging me for no fault of mine.

few things that I want to make it clear:

1) I am a professional badge driver and have been driving car from many years(you may check my license for the same)
2) I drove the car on highway airport road in Hyderabad where there is no traffic, that too at night, and there is no chance of driving half clutch (12:30 AM to approx 7 AM)
3) Moreover I inquired at my nearest showroom & learnt that clutch plates will not damage for just 91 km for what so ever reason.
4) I don't know with whom you are consulting internally, but I am definitely sure that they are not experts on cars as per the points you are making.

You should definitely recheck with your internal team(with good knowledge in cars, explain them the context and scenario) before you draw allegations.

Considering all the above points in this email and my previous emails, I am not accepting any charges that are levied on me for no reason of mine.

I am a super mile customer of zoomcar. And i have no idea why i was out of nowhere blacklisted.
I'm unable to make any bookings because i have been blacklisted for no reason mentioned. This is completely unfair & unethical on the part of zoomcar to trouble their loyal customers unnecessarily.
Please resume & activate my account asap
Mail: saru. [protected]@gmail.com

I have done a zoom car booking through their app. My booking id is JPS64O5V9. I finished my trip on 12 jul and i was supposed to get a refund of rs1404. They said i will get refund in 15 days. Today is 01 Aug nd i didn't get refund back.

When i called their customer service today, thy r saying thy have processed from their end nd asked me to check my bank account. But i told them, i checked my acct and i didn't get refund.

If this is the method of their business, then they surely r going to loose customer good will. Already zoomcar is hving bad reputation.

I demand my refund back on priority.
Regards.

Hi,

I booked a car with zoomcar with id: jps64ke29 in bangalore on 16th july, 2018. My pickup was at 3:00am at scion avenue, 4th a cross road, nagavarapalya, kaggadspura main road bangalore. I booked this car for 12 hours that is i had to drop car on same location at 3:00 pm on same day. So, i dropped car at around 2:40pm and put the keys inside car and locked it through app. While starting the journey i found there was little fuel, so me and my friend went to fuel station to refill but what we found was that the fuel tank lid was broken and it was not opening. As it was early morning so we could not find a mechanic. Fortunately we found a person on another fuel station that fixed the fuel pump lid and we put rs.1000 fuel in car.in total we spent one hour on fixing this. We also made a call to zoomcar during that but they said we will revert you in 20 minutes but till then our issue got resolve. So, ultimately we spent one hour from 12 hours on this issue.

Next thing, when we dropped car and put fuel bills on app, zoomcar put rs.2000 as rule violation and we even didn’t know what was the rule that we broke. After that they put late charges and total outstanding amount was rs. 8820. I called zoomcar for clarification and they said you dropped car at wrong location. I said i dropped car at the very same location from where i pick the car. I also told them that i have all the proofs regarding location. They opened the case. At once they reversed late fee charges and said that we are working for the wrong location drop charges and now outstanding amount was rs.1000. But after few days they told that the charges were correct and you have to pay rs. 8820 outstanding amount. I called them so many times but only i got the response: ‘please wait for 24 working hours and we will revert you’.

I also mailed couple of times and also asked them to share the gps location of car on that day but zoomcar didn’t respond. I shared my location proof and the receipt of ola that i booked on that day. I also have my iphone location history of that day.

I am asking please work on this as zoomcar is sending me legal notice and harassing mentally.

*zoomcar fraud* to peaks
Booking id: jps64qgp0

To all zoomcar executives and customers

1. My booking is at 6:00 pm i reached zoomcar site at 5:50 pm to capture the video, but i unlocked my car at 6:30 pm because there is error in my app to unlock the car as soon as i contacted customer care a fleet member gave me car keys at 6:30 pm

Note: it is a kle booking why fleet executive gave me the keys of the car and as soon as i opened the door there is no key found in dashboard of car and at the end i gave the keys to fleet person *mr. Kishore*.

2. My booking is upto monday morning 6:30 am but i returned my car at 1:30 am in the morning in the presence of fleet member, for a small scratch he cross verified my video and confirmed the previous damages and dents. He didn’t make us to move out of the site unless we paid excess amount for excess kms.

Note: am i responsible for the damage that has been occurred after my booking period i. E., 1:30 am

3. My question is my booking is completed at 1:30 am and i got a call from fleet person saying that the car tyres are damaged by you at 8:00 am why there is a time gap of 7 hours. Anything may happen in these 7 hours. Blindly he is blaming me saying that i am responsible for the tyre damage upto what extent will you justify my question?

4. If the fleet person observed and spot my damage at 1:30 am i would of paid 10, 000 there itself without any questions asked.

Note: as verified the properties of the damage picture captured at 7:57 am

*zoomcar* fined me a amount of 10000/- without any proper proof, evidence and properties.

My booking cost is 17000
Tyres cost is 10000

If there is intension of changing tyres in my mind why i will go for 1000 kms instead of 10 kms.

Why i should pay 10000 is my question to everyone.

Booking id jps64qgp0

1. My booking is at 6:00 pm i reached zoomcar site at 5:50 pm to capture the video, but i unlocked my car at 6:30 pm because there is error in my app to unlock the car as soon as i contacted customer care a fleet member gave me car keys at 6:30 pm

Note: it is a kle booking why fleet executive gave me the keys of the car and as soon as i opened the door there is no key found in dashboard of car and at the end i gave the keys to fleet person mr. Kishore.

2. My booking is upto monday morning 6:30 am but i returned my car at 1:30 am in the morning in the presence of fleet member, for a small scratch he cross verified my video and confirmed the previous damages and dents. He didn’t make us to move out of the site unless we paid excess amount for excess kms.

Note: am i responsible for the damage that has been occurred after my booking period i. E., 1:30 am

3. My question is my booking is completed at 1:30 am and i got a call from fleet person saying that the car tyres are damaged by you at 8:00 am why there is a time gap of 7 hours. Anything may happen in these 7 hours. Blindly he is blaming me saying that i am responsible for the tyre damage upto what extent will you justify my question?

4. If the fleet person observed and spot my damage at 1:30 am i would of paid 10, 0000 there itself without any questions asked.

Note: as verified the properties of the damage picture captured at 7:57 am

Zoomcar fined me a amount of 10000/- without any proper proof, evidence and properties.

Why i should pay 10000 is my question to everyone.

Hello good evening this is to bring to your kind notice that i am giving this complaint regarding this zoomcar pedal rent a bike request i had rented the bike at 8:00 p. M. On 31st july 2018 and my ride was maximum drive till 5 minutes only which should have been charged only 3 rupees and it ended at 85 or maybe 8:10 p. M. Of 31st july 2018 the location is in pune the trip was near shivaji nagar area railway station unfortunately i had also locked it and it showed a blue beeping sound also but as i have seen right now it is still continuing i am the payment has been cutting continuously i need to stop that kindly help me with it

Cycle no. 101497
Location shivaji nagar pune

I have took zoom car at 6:30 pm gachibowli, hyderabad on friday, 27/07/2018. I went on a tour on paying 13500 rupees prior my trip. We had to return the vechile before 6:30 am on 30/07/2018. But we delivered the vechile at 1:30 am midnight on 30/07/2018. We have delivered the car and zoom car executive thoroughly checked the car and approved the condition. So, after 7 hours at 8:00am. We have received a call from zoom car that car tyres have been changed and they charged us 10000 rupees for that. They blamed us after 7 hrs of vechile delivery on the site. I am very sure that zoom car executive have done gambling after car delivery. This is not reliable

THIS is in reference with booking ID JPS64RILB.
I want to tell this 1 scratch will never cost 7200/- You have already deducted 5000/- for this which is much above than required still you are demanding excessive amount.
I want an honest charges to be made, your cars are covered in insurance and will never amount to such amount ever.
Therefore stop harassing us by imposing unecessary charges.
Also, provide with a consumer complain link to the highest officials.
This is was the first time we booked a car with your company and this is what you are trying to portray.
We are still hopeful that the company will reconsider it's useless demand. Waiting for the response.

Hi team,
This is to keep you posted that it is so common for them, customers ko pareshan kro and customers will pay for what zoomcar want,
I book a car from zoom indore pick it from parking when there executive bring me the car i look at the i said that executive tyre damage
Already i sent a mail for the same many time but no any proper resolution provide by the zoom care than i was tweet the mr greg moran for same issue i don't have onther option please do the needful and provide me better resolution
Than can u belive the same tyre got punctured within 10 to 15 kms, and after puncture i changed it immediately after completed my trip zoom is directly blaming me for that damage from my end and showing outstanding amount 4000 rs in my account which is not accepted by me please look into this matter please look into the matter

I booked a ride with the cycle no: 3250018. As I unlocked the cycle I found that the break of the cycle for the back wheel was damaged and not working at all. It was impossible to use that cycle and I ended the trip just that moment without having a ride. But 'Zoom Car' deducted money from my Paytm a/c.
I just booked another cycle and had a ride with that.

I just want to request 'Zoom Car' to refund my money which is been deducted with cycle no: 3250018.

Thanks,

Cycle no 100268

I booked cycle at 5:14pm and we tried to end up this trip after 30 minutes itself but it's not getting logout and even customer service is not responding properly. We are stuck and zoomcar is sending reminders to end the trip for this cycle already 12 rupees are deducted from my paytm account. Please contact me asap. It is the worst service i have ever experienced for any web kind application. Worst service

Hi pedl zo car team,

I'm writing this to report an incident at axis mall pedl point. I'm not sure but the cycles are thrown out from the point which is located just outside the axis mall. Possibly, to make more space for car parking for public these people are throwing away the cycles in the corner of the tea shop back yard which you are not aware of. Every saturday i come to axis mall and i notice the same scenerio. I tried looking for your customer care services phone number to report this but couldn't find any number so thought of writing to you guys here. Have a look at it because i'm sure you guys are paying for the cycle points but they are throwing your cycles away.

Regards,
Anonymous

Charged me falsely for vehicle damage with no clear proof. I have driven it safely and dropped it back also. Nobody checked and later say the clutch has gone and levy 10000 as fine. Is this how u earn money zoomcar. You are to be tagged fraudsters. They are charging me for a diesel vehicle that's run 40000kms for with no proper maintenance from their side. I'm not going to pay a single penny if they don't provide me a proof that i've done it. It's a machine and wear and tear is there but doesn't mean i have driven all the 40000kms

Booked cycle no. 100215. It shows on my phone that the cycle has been unlocked when it actually hasn't. I'm not able to unlock the cycle nor am i able to cancel the trip. I tried to manually unlock it but to no avail. And now it saying me to pay 252 rupees and already it took 12 rupees from my paytm account. I have already mailed you guys several times in past 2 days but i think you don't have customer service for zoom pedl yet because noone is reply to that mail chain. Kindly refund the amount and clear the outstanding amount charged inappropriatly.

Vaibhav
[protected]
Age. [protected]@gmail.com

I have locked my cycle 1 hr ago. But still can't end the trip and money is been charged unnecessarily. Request you to stop the ride now. Since money is getting deducted. Why don't you have contact number for such emergencies.
Cycle no - 100465
These is my ride code.
Request you to lock the cycle at your end. Asap. If more money is deducted request you to refund.