Zoomcar Complaints & Reviews

We have taken Zoom Car on July 28th, 2018.
1. The car condition was really bad
2. There were damages to the car that we have mentioned on the APP
3. We forgot to switch the car lights and the car automatically locked. Given everything is automated, we could open the car and switch off the lights
4. We were charged a penalty of 2105 for battery drain
- I mentioned, I will pay the penalty will you refund me the amount for the poor car condition and bad quality.
The customer executive mentioned, "You should have called us and informed, we would have asked you to get it cleaned by yourself and get the bill reimbursed".
I asked him, wouldn't you check the application when I mention poor car quality? He said, "you should call, Ma'am and we will take this as s feedback".

I am not here to give a feedback, when I am ready to pay for the car and also for the damages, why would Zoom car not refund for providing poor conditioned car?
They expect to call and inform them and get it cleaned and then go somewhere? Thank you, if only we had that time- we would not take ZoomCar.

I started my trip.. And pedal (Cycle) was unlocked. But when i start moving, but the pedal was not moving because the wheels were unable to move... Then i cancel my trip... But zoomcar deduct money from my paytm wallet.. Then i go to the help&support section.. But i did not get the option for refund... This is the second time when the zoomcar deduct money.. Ist time.. Pedal chain was not on the gears and i unlocked the cycle.. Then i realised that pedal was not moving.. Then i cancel the ride but zoomcar deduct money..

I had unlocked pedl cycle from one of its station in pune. I used it for an hour and locked the cycle back at the same station. The trip was unable to end due to your technical issues. The trip latter continued for 1 day 12 hours and the amount got deducted from my paytm account.
An amount of rs. 202 was has been deducted and rs. 93 is marked as pending.
I request to refund the money as soon as possible as its your service issue.

I will request al of you to not use zoomcar anymore. The reason why i'm saying this is that they are no more refunding the fuel charges even though it is mentioned on the website that we will rrfund the fuel charges once you submit the fuel receipt. I took a azoom car and went on a trip and drove around 860kms in total and i have refueled the car 4-5 times with a total of 4000 rupees and also i have a bill for that. When i completed the booking and uploaded the bills, i was shocked that they are only refunding me the 1953 rupees. This is #!!
I used zoomcar on a trust that my money will be refunded as i used zoomcar with fuel option and also i paid 5000 as a security. Therr were minor scratches and they charged me 1500 for scratches for which i said nothing and i was okay. But when they said that we calculate average with the kilometres driven and blah blah blah and we give a refund on that. This made my anger grow at a level higher they can't imagine. Now it is showing something 2000 rupees due which i need to pay more. I will never pay that amount. I dont care and i will not use zoomcar anymore and suggest people to not use it anymore. All my friends use zoomcar but from now they'll not use that. Zoomcar is trustless. Services are getting very poor. Also the car was not in a good condition when i took it but i was okay. But after all this, i'm really disappointed.

I request all of you to not use zoomcar now. Damn poor services they have. They just keep on telling their # policy and not helping the customer.

Why the hell they write that they'll reimburse the charges for fuel when they are actually not. False promises and fake advertisements are going on here.

Should i start charging you for all the problems i had with the car?
The car was very untidy, the cigarette lightning port was not working. Why not zoomcar gave me a reimbursement for this. For its own benefits they charged for evrything and for customers point of view they did nothing.

Will never use zoomcar!!

I am unable to end my trip. I was using it for the first time and i was unaware of the fact, that i need to end my trip in a cycle station. I ended my trip at my destination point, i. E. Bidhannagar railway station, but unable to locate any nearby station. And so though i locked the cycle but still unable to end the trip. Please help me by ending the trip.

Cycle no. - 3208947

Dear concerned person,

We unlocked two of the following cycles at 10.20 pm and 10.50 pm respectively on 5th august, 2018:

Cycle 1 details:
Ph no: [protected]
Cycle no: 3221078
City: pune

Cycle 2 details:
Ph no: [protected]
Cycle no.: 101775
City: pune

Kindly help me end the trip for both cycles. The timer is still running and the money is still being charged for both cycles. However, we have locked both cycles and parked them at the pedl station.

Kindly rectify this issue at the earliest. Please refund the extra charge that has been added for these two cycles.

Please confirm the resolution of this problem at [protected].

Regards,
Adv. Sahiba chugh

Hi, i used the pedl cycle as a trial, i hardly used to cycle for 10 mins of riding.
And from last half n hour i am trying to unable my trip. I visited 3 of your pedl station to end the trip, but i cant what kind of management it is if i cant end the trip from the station i took even after seeing its empty. Please look into the matter.
I left my cycle locked at vasudev station

I had started my pedl cycle trip at lodha palava kalyan ship road around 6 pm on 5th august. The cycle lock was broken and i was unable to lock the cycle and end the trip. My duration is increasing and i need to stop the counter. Cycle number is 101002. Need help please. Eventually i had parked the cycle at one of the station and had kept it unlocked and also without ending the trip. Please resolve this issue

I booked a cycle-3239803 at 10:30 today in morning and it wasnt unlocked. I mailed to zoom car pedl instantly. I tried all the things they told me. But i was unable to do anything. Now 5:30 hrs are passed and i have still not being able to lock it or end my trip. Even zoom car is now not responding to my mails. My money is also being deducted continously. Please look towards it. I lost my whole day solving this issue n still i dont have any solutions towards it. Sad thing is they dont even have any emergency number to which we can call and complain. Please see i get my money refunded with intrest beacuse of lossing my whole day.

Thank you

Parag more
[protected]

I booked a zoom car with 195km free petrol usage but the car was handed off in reserve petrol state. We were assured the petrol we get filled will be reimbursed. We have the transaction details of the card used but the company is saying this is not acceptable as a valid proof.

Secondly, we were charged for the cleaning fee and it was nowhere mentioned in the billing summary page about this fee. When we gave the car back, we also ensured no litter was there in the car. I don't know why the heck are they charging for us. And charges of inr 1000 for the cleaning fee is completely insane.

Completely disappointing and a fraud service with uncountable number of hidden charges.

Hi,

Case issue: 945925
Cycle Number: 3254063
Mobile Number: [protected]
City: Bangalore

I am sending this mail 3rd time, I am not able to lock the cycle for more than two days but I am not getting any reply from your side, there might be some problem in its lock, please send any person and take the cycle and refund the deducted money.

We took a car from bangalore. My booking id - jps64qd7w. There were no executives while i took the car and also it was in an area where there was no street lights. Some how i made a video in the dark. When i returned the car there were no damages done and the same there were no executives to check it. So i left the car and it was auto locked. After 2 days they are sending me an outstanding amount of 3000inr to pay. This is fully loot from customers. Who knows after i parked the car somebody might have hit it. But why should i pay. I also have images when i delivered back the car there were no damages. Please stop looting customers.

Regards
Sidharth patro

This is regarding my booking id: jps64lqud with zoomcar.
I had booked the zoomcar swift from 3pm to 7pm on 24th july'18

When i went for the self pickup of the car from parked location at 2:55 pm, the car already had major damages on the headlight and the front bonet. One of the headlight glass was broken and front bonet had accidental damage.

As per zoomcar's usual recommendations, i first took the photographs of the damages before pickup and also filled the checklist in the zoomcar app where i clearly mentioned the major damages about the headlight and the front bonet.

Next day i got a email from the zoomcar that i am charged rs.10, 096 for the damages on the headlight and front bonet.

Till now i have written more than 10 emails to the zoomcar support team providing them the images which proves that the car was already damaged at the time of pickup and there was no damage at all during my trip. Zoomcar is refusing to understand anything at all and forcing me to pay rs.10, 096.

They have sent me a recovery notice on 31st july evening that if i don't pay the amount within 5 days of email, they will initiate a civil and criminal legal proceeding against me.

I have booked zoom car and my booking Id is JPS64ZPIP ON 19 th July ...at the time of picking car I found fuel is empty and I informed that the customer care executive and on his advise to fuel car with assured reimbursement I fuel car ..in the mean while I found that car brakes are not good in condition and I informed customer care the same and they said to drop the car and assured the booking amount And fuel bill reimbursement later..I have not been issued the fuel bill till now even after calling 38 times to customer care and 12 emails and each time I have been said different reasons but no action taken till now and at times even blamin me that I didn’t fuel car and didn’t receive any of 8 emails till now and so on..They are trying to skip the call by a 24 hrs resolution but nothin will be followed there after with an added long holds

Hello i visited pune on the 31st and was curious to try pedl cycles i tried it on the last day while leaving from fc road to nana peth. Unfortunately i couldn't find a pedl station near by, and the app didn't tell me which was the closest one. I ended up leaving the cycle at apollo theater. They don't have a emergency contact no. I have been charged for 15 hours now. And i have left pune also. I am unable to do anything.

Booking id - jps62xtiz
I booked a four-wheeler with zoomcar for a vacation on 4th june 2018, picked the car on 8th june and duly returned it on 11th june (As per the agreed dates). As a part of the agreement, i was supposed to get a refund of rs 8500 upon the return of the vehicle within 15 days.
I followed up with them several times on email and each time the customer support team came up with different refund initiation dates.
First, i was told that the refund has been initiated on 12th june, then 28th june and so on.
I have been chasing them for my refund for around 2 months now but haven't received a single penny. Their customer support team is extremely unsupportive, unprofessional and are forwarding me the same email over and over again!
I don't know how to go about this. Please help!

Booking ID : JPS64JIDT
Starts :[protected]:30
Ends :[protected]:30

While I have high regards for Zoom car, this incident has shattered my confidence on you on the way you guys operate.

There are few sequence of things I want to discuss and get clarity before you sue me or I sue you .

1) I came to your place and received the car from some one else who just came from Srisailam trip(received the info from someone at the parking place)
2) Since the car started troubling even from the start due to unforeseen reasons, I called your customer care - and they asked us to wait for some time
3) Waited for 15-30 minutes there for your people to trouble shoot and fix the issue
4) I was tripping with in the city to airport(total trip is 91 km only) to pick up my sister along with my nephew
5) While speaking to your call center - who is speaking in Tamil - we tried to convey that the car had problems while driving(moreover we also checked if there are anyone who can help us with English or Hindi- for which he said a no and we tried to convey what ever we can in Tamil). He also conveyed to park it and lock the car. So I parked the car at starting point.
6) After 2 days, I received a message from Zoom car saying that I have an outstanding amount of Rs 10000/- for Clutch plates damages

Few questions:

1) We were given damaged car - Zoomcar least bothered about the safety of me and my family?
2) Renting out your damaged car and harassing me for no reason of mine is giving me mental trauma for me and my family members.
3) I wanted to speak to your customer care from few days, but somehow, its being impossible to talk to someone in your team.
4) Why are you claiming damages from me for no reason for mine?
5) How come clutch plates will get damaged only in 91 KM of my travel?
6) Your "unintentional" clause is something that is not acceptable any court of law.

While I understand your concern that your car has been damaged, I am equally concerned that you are charging me for no fault of mine.

few things that I want to make it clear:

1) I am a professional badge driver and have been driving car from many years(you may check my license for the same)
2) I drove the car on highway airport road in Hyderabad where there is no traffic, that too at night, and there is no chance of driving half clutch (12:30 AM to approx 7 AM)
3) Moreover I inquired at my nearest showroom & learnt that clutch plates will not damage for just 91 km for what so ever reason.
4) I don't know with whom you are consulting internally, but I am definitely sure that they are not experts on cars as per the points you are making.

You should definitely recheck with your internal team(with good knowledge in cars, explain them the context and scenario) before you draw allegations.

Considering all the above points in this email and my previous emails, I am not accepting any charges that are levied on me for no reason of mine.

I am a super mile customer of zoomcar. And i have no idea why i was out of nowhere blacklisted.
I'm unable to make any bookings because i have been blacklisted for no reason mentioned. This is completely unfair & unethical on the part of zoomcar to trouble their loyal customers unnecessarily.
Please resume & activate my account asap
Mail: saru. [protected]@gmail.com

I have done a zoom car booking through their app. My booking id is JPS64O5V9. I finished my trip on 12 jul and i was supposed to get a refund of rs1404. They said i will get refund in 15 days. Today is 01 Aug nd i didn't get refund back.

When i called their customer service today, thy r saying thy have processed from their end nd asked me to check my bank account. But i told them, i checked my acct and i didn't get refund.

If this is the method of their business, then they surely r going to loose customer good will. Already zoomcar is hving bad reputation.

I demand my refund back on priority.
Regards.

Hi,

I booked a car with zoomcar with id: jps64ke29 in bangalore on 16th july, 2018. My pickup was at 3:00am at scion avenue, 4th a cross road, nagavarapalya, kaggadspura main road bangalore. I booked this car for 12 hours that is i had to drop car on same location at 3:00 pm on same day. So, i dropped car at around 2:40pm and put the keys inside car and locked it through app. While starting the journey i found there was little fuel, so me and my friend went to fuel station to refill but what we found was that the fuel tank lid was broken and it was not opening. As it was early morning so we could not find a mechanic. Fortunately we found a person on another fuel station that fixed the fuel pump lid and we put rs.1000 fuel in car.in total we spent one hour on fixing this. We also made a call to zoomcar during that but they said we will revert you in 20 minutes but till then our issue got resolve. So, ultimately we spent one hour from 12 hours on this issue.

Next thing, when we dropped car and put fuel bills on app, zoomcar put rs.2000 as rule violation and we even didn’t know what was the rule that we broke. After that they put late charges and total outstanding amount was rs. 8820. I called zoomcar for clarification and they said you dropped car at wrong location. I said i dropped car at the very same location from where i pick the car. I also told them that i have all the proofs regarding location. They opened the case. At once they reversed late fee charges and said that we are working for the wrong location drop charges and now outstanding amount was rs.1000. But after few days they told that the charges were correct and you have to pay rs. 8820 outstanding amount. I called them so many times but only i got the response: ‘please wait for 24 working hours and we will revert you’.

I also mailed couple of times and also asked them to share the gps location of car on that day but zoomcar didn’t respond. I shared my location proof and the receipt of ola that i booked on that day. I also have my iphone location history of that day.

I am asking please work on this as zoomcar is sending me legal notice and harassing mentally.