Zoomcar Complaints & Reviews

I cannot end the trip or even unlock the cycle. Its is been more then 30 minutes and they are charging as time passes. And also it says I've no debt in paytm which is not true. Sometime when the end trip works it loads till the end and then says no outstanding pay. Kindly look into the matter soon.
Cycle no. 100813
Name Thulasi VH
Area: Central library station, IIT Madras

Trip has been started at the station but unable to unlock the cycle and not even able to end the trip but in app it shows trip has started and time is going on but i have not used cycle at all . I have wasted my time upto 30 mins there itself. I was getting late so left that cycle in the place and went. But trip still in progress please give me solution to end the trip...
CYCLE NO :101548

Cycle no. 3253992
Trip started: 11/07/18 at 7:02 am.
Agara Lake Pedl station.
The trip started, but the bike failed to unlock after repeated attempts. I could not end the trip, despite trying all the steps.
But money is continuously getting debited from my Paytm account at Rs. 6/- per hour and Rs. 3/- for every failed attempt.
Pls end the trip and refund my money immediately.

Cycle name:3229862

Station:salarpuria serenity

Trip has been started at the station but unable to unlock the cycle and not even able to end the trip but in app it shows trip has started and time is going on but i have not used cycle at all . I have wasted my time upto 30 mins there itself. I was getting late so left that cycle in the place and went. But trip still in progress please give me solution to end the trip.

Hi, i was unable to end my trip due to non functioning of lever of lock. Raised concerns with support team and even got response that support team will locate cycle and end trip and reimburse amount but even after 3 hours trip is not ended and amount is getting continuously deducted from account. Please look after my problem
Cycle number : 101738
Booked on 7/9/208 4.44 PM

I hired PEDL cycle no.102353 from zoomcar app on 07.07.2018 at around 7.30 PM. After 40 minutes, I parked the cycle at Pune University PEDL station but was not able to end the trip. Despite several attempts and complaints to Zoomcar from the app, no response and I am being charge since then from my paytm account. Very poor customer service. I dont know how much money I am going to loose.

Good morning sir / ma'am
I am filing this complain against the cycle I rented yesterday at 8.30 pm in Kothrud, Pune . I have ended my trip at Pune University on the pedal stand itself and tried ending my trip but the trip was unable to get ended ! I waited there at the pedal stand for one hour and kept on ending my trip again and again but nothing was taking place, so I decided to leave from their as it was 10 pm by that time, my rental charges even got deducted till today morning of rupees 93

Kindly look after the issue on urgent basis as the cycle is still showing rented under my name and is not ending the trip
For more proof I am even attaching the screenshots of the incidence

Thank you

Hello,

I have booked honda jazz for 11 Am today for home delivery, one of the agent says that the previous customer has not deivered the car yet. What the hell is this, why should i suffer for this, either the other car should be sent to me, or measures should have been taken, even the customer cars are not reachable very worst experience. How can customers keep the cars this way, when the booking was already booked for me today at 11Am.

I need this to be solved immediately.

Thanks
Siva

I am unhappy with the experience I had yesterday with your staff (booking JPS64J8H6). He was unprofessional, mannerless and dnt had common sense. I dnt board the cab because of his behaviour yet i have been charged for it...
There was a function in my home and I had booked for it. The amount of inconvenience and time i had to re-invest in arranging the cab on this important day of mine is something Zoom Team cannot pay.. I am always concerned about customer service but he was so cheap and disgusting... I have been a good customer and always been a promoter.. Zoom Car have not only lost one customer but all of them whom I used to suggest about it... #ZoomCar #Dissatisfied_customer.

Regards,
Jahangir

'Dear Sir,
i want complain regarding the car condition of the trip i had from 04/07/2018 to 06/072018 from ahmedabad. (ID:JPS64IIDD)I feel i m fooled by Zoom Car after paying so much i had one of the worst experience ever. \\nInterior & exterior of the car Tata Tiago car no.MH43BG6903 WAS IN THE WORST CONDITION & THE AC OF THE CAR WAS NOT ATALL WORKING & there was so much noise coming from the car, as per your clam you give full tank of petrol/diesel at the start of the trip but when i picked the car it was not even 30%filled & i had to go to petrol pump & had to put with my money which is wrong as you take the money in advance for the same, as i m your regular customer have not expected this type of service.Sir if you are going to continue with this type of service will have to sift to other company, i think because of your so bad service you should refund my hard earned money back \\nI am attaching all the pic & video i have taken n sending it to you
thanking you
Ketan Shah ([protected])'

I have been a zoom car customer for more then 1 year. Recently I completed one drive with booking id JPS64I4HD. After finishing the ride I got a message claiming 2500 rupees for crossing 125 KMPH for once in a 7 hour drive. They never informed about the same during booking nor did they have any mechanism inside the car giving me warning about speed restrictions. My avg speed would not be more then 70 KMPH.

Bottom line is hiding information and charging customers for hidden clause is entirely unethical practice. Moreover their cars are filthy and out of proper maintenance. I have decided not to pay this extra charge and I want an apology for the trouble caused to me by this organization by repeated calls claiming the unjustified money.

Zoomcar charged me 734 rs for 1hr its not fair. Though i tried to extend my booking from my side but its not working and customer told me that this car must be booked by someone else so cant they keep some gap between two bokings of same car. This is not ok must see through it. How can any selfdrive rental service can charge 734 rs for 1 hr. They told me that 300 rs will be charged and extra hr charge. They charged me 450 rs instead of 300 late fine and hr charges extra. They are making fool nowadays

I made a payment of inr 13, 760 for booking swift car for 3 days from 13th july to 16th july. The balance has been deducted from my account but zoom car didn't give any intimation whatsoever regarding successful booking of the car and i can't see any cars under 'my bookings' section as well. It simply says you've not booked any car yet. I tried calling their customer care but to no use, ther wasn't any ivr option to talk to the customer care unless they can detect any booking on your registered number.

Highly upset about it, zoomcar should live upto its reputation!

Regards,
Raman
[protected]

If once i start trip n after that i want to end the trip then it does not happens. I had tried to end trip by clicked on end trip option even i park it on station but trip had not end. I already lost my money from my paytm account as it linked with pedl.

I asked zoomcar pedl to end my trip because i was not able to end. So zoomcar ended the trip and promissed to reimburse my 92Rs but I did not recived any reimburse amount.

cycle code =101035

Zoom car — not able to end my cycle ride
Rohan sarkar on july 3, 2018
Hi, i have unlocked my cycle from saltlake sec-v kolakata 700091
After unlocking the cycle i realized the cycleis not unlock since10 mints when i was trying to end my trip i got an error saying take your cycle to another active statioe. I wasn't able to do that as the cycle is chain locked. The trip got ended aftr 2 hrs and 15rs got deducted without any reasn. Please look after my problm

My friend registered his mail to my driving licence.. I want to cancel that in his account and add it to my account or i want to change the gmail... He took the car with my driving licence and went for a ride if this happens continues it will put affect my driving licence... They didn't check that whether the person who is taking car is having driving licence or not. But the point is i want to delete the driving licence in his account (Gmail) and add to mine

They didn't provide proper stepney with car which is their responsibility as we had paid for the booking as a customer. When it broke down the tyre got flat and stepney was also punctured we suffered a alot as at that place in matheran there were no repair shop open and we got late 3 hrs for which they are charging us extra amount. As a customer we want at least half if the breakdown amount that we paid as its their responsibility to provide stepney in car.

The way you have handled this case ins highly unprofessional. First of all there was no accident. Even the person who has received the car also came to the conclusion that they car might have been hit while it was parked. I have been charged for the repair of the frame, fendor, bonnet and i dont know what not. All these damage has happened with not a single scratch on the car. I have been framed by zoom car.

Still i was patient enough and co operating with the team for finding what exactly happened. I spoke to many people with different name over the phone and they all told me they will get back to me but no one did. Eventually i receive a mail for legal notice. You people claim that they called me on specific day. Which can be true and i might not have responded due to any circumstances. But do you know how many times i have called zoom car. There was no response.

I have chat messages where they inform me that they will get back to me. Now a new lady calls me who do not have any idea of the background and tells me to make the payment to avoid legal action. I guess this harassment you can do with common man only.

Anyways. I have made the payment. It was really painful to give away hard earned money like that for no reason. Its just my bad luck that i do not have any proof against you.

I took the service from zoom car on 2nd july 2018. It was a pathetic service i have ever scene in my entire travelling across india. This was the first and last time when i took the service from zoom cars. While coming back to the city from nandi hills it broke down and it has burning smell from the car and there was a water leakage as well. Earlier we thought it could be because of the rain but it was not. I called the so called support which was not helpful at all. I wasted my 4 hours sitting on the cab and that too when the sun was top of my head. They kept on transferring the call from one to another and it took 4 hours to toe the vehicle from the place. We were 4 people in the cab and out of them 2 were girls and we were in the middle of the highway. No water no food and ultimately we got late for the office and left a very important meeting. I do not know what kind of service they provide to their custoemers and who is going to pay for the amount of that cab we booked from our place and the time we spent on the car. At the end the service desk they never called and we were following up on the query. Pathetic service support and truely a time waste using your services.

I took a cycle from 80 feet road to sanjyanagar today at 1:07 pm and reached the destination at 1:15 pm. After locking the cycle and giving a command of end trip, am still not able to end the trip in the app and the charges are getting cut continuously. Kindly look into the matter and resolve at the earliest.

Mail id: [protected]@gmail.com

Cycle no: 3237312